VIVIENNE COLE

This company has a very solid reputation and I was able to see why first hand. The technician and the other staff were very honest throughout the entire process. They will definitely be the first I call for years to come.

Scott. Wow! The embodiment of professionalism, expertise, thoughtfulness and respect. As I told him, if this is how Hopkins performs as a company, they'll have me as their customer forever. We had an A/C issue: he thoroughly analyzed the potential causes, discussed with me the two emerging hypothesis, tested them and landed on a solution. He exudes expertise in a calm and collected way that, given the situation, I genuinely appreciated. I had the feeling that "he got us" and that he genuinely cared. So so so many times I have come across technicians that might do their job, but don't seem to care much about it (or you). Not Scott, he truly seemed to care. And that came across how he communicated: clear, patient, at every step of the visit. Bottom line: Scott raises the bar and if he is what Hopkins is all about, they will have us as customers for life. Thank YOU, Scott!

Gazi was phenomenal! Very friendly and knowledgeable. We hope to work with him again in the future! Thanks, Gazi!

I can’t say enough about the service and technician Ervine. He was very knowledgeable and friendly. He’s the kind of person you want representing your company. I was so impressed with him that I even called after he left to say how great of a job he did.