Jasper

Jasper was extremely professional, very informative and personable. We were completely satisfied and happy with the service we received today and always.

Jasper was prompt and knew what he was doing! Replaced a faulty part and was efficient! this company is always responsive, knowledgeable and easy!

Update: HIGHLY Recommend. Had to get a new AC unit. Everyone was friendly and responsive and on time from Kathy and Joyce in the office to the installers Alonso and Johan (I think) were experienced and friendly and left my place spotless. I just switched to Hopkins and this was their first visit. Jasper was very professional and went above and beyond. He checked everything and explained anything I had questions about.

These guys were amazing! They attended to us during an emergency and then we bought a new unit from them. They were kind, professional and I would recommend them. Jasper is the man!!!

Jasper did a great job today. Doing business with Hopkins has always been a pleasure.

Hopkins is the best, no doubt about it. Jasper was kind, friendly, informative, and provided a great quality of service. Highly recommend!

Jasper was beyond great. Knowledgeable, thorough, explained everything clearly, tested all parts and units necessary and we appreciate Jasper and Hopkins! Merry Christmas and healthy new year to everyone there.

Jasper is polite, courteous and very knowledgeable. He answered all my questions and concerns. Would definitely recommend to anyone.

We’ve been with Hopkins Air Conditioning since back in 2002 when we built our home in Palm Beach County. They’ve been nothing less than extraordinary since that time. Last night, 10/21/2019 is just another example of why they’re simply the best. We had an issue with some water on the floor of our garage after returning home Monday evening from a short weekend road trip. It appeared to be coming from our air conditioner air handler unit. I called Hopkins A/C “after hours” Service line and Xavier (service tech) returned my call within 5 minutes... AMAZING! He advised he could definitely take care of the issue and relieved our concerns as we were preparing to head out of town again tonight (10/22). Xavier offered a suggestion that would “almost assuredly” solve the issue. I followed Xavier’s phone instructions and within about 20 minutes the problem was fixed. Customer Service is a very important part of the A/C biz and Hopkins Air Conditioning has the best. I have lived in South Florida all my life (72 years) and I’ve dealt with more than a few A/C company's so I know a little bit about customer service. Xavier is certainly a credit to the company. We were able to cancel the service call that Xavier had set up for us as now there was no need to delay our departure to the Smoky Mountains. Thank you Hopkins A/C and THANK YOU Service Tech Xavier (especially for the instructions and technical explanation as to what had occurred). When a company representative offers to save a customer both money and time, that’s a Special Company. We HIGHLY RECOMMEND Hopkins Air Conditioning. Update... Today, 6/11/21, we had a newer “upgraded” “ALL ALUMINUM ALLOY” condenser coil installed in our a/c handler. The house cools much quicker than the a/c did with “older style” coil... But the main reason for this update is to THANK the install technician, Andray, for doing an amazing job. He is such a credit to Hopkins A/C. Efficient, very knowledgeable, and one of the hardest working guys I’ve ever seen. Did a few little extra things during the installation to allow our central air to run more efficiently, and allow me, as the homeowner, to keep the a/c running like new in between our bi-annual Hopkins A/C maintenance service. I would highly recommend HOPKINS A/C in West Palm Beach to anyone needing A/C service or NEW Central A/C. Best! …more It appears that the drain line from A/H condenser pan to outside drain has issues, in that there was a back-up in the line. Today, 12/26/2023, Technician Jasper from Hopkins A/C responded and after trying to clear the line, he was able to find the issue with the drain line and make it work like new. He said that the line appeared to have a lot of old build-up (the home is 20 years old). Jasper was not going to give up. He cleared all of the old debris and the draining condensation water is now as clear as a mountain stream. Great job Jasper & Hopkins A/C. Excellent Technician & problem solver. Update 11/29/2024 Darren came to our home yesterday for our scheduled bi-annual a/c service. Darren did the best maintenance/checks we’ve seen since our home was built with an entire ac system installed by Hopkins A/C (actually “DAVIS A/C” back then. same company/different name). Darren showed us everything he was checking as do all of the technicians at Hopkins A/C, but Darren did quite a bit more. He checked our vents for actual air flow and found that our Master bath vent had NO AIR FLOW. We told him that vent actually hadn’t been blowing much, if any air out since we first moved in to our newly built home back in May of 2002. We had brought that to the attention of the actual Contractor who built our home and he told us at that time, he would add it to the “Punch List” and would forward that to “Davis” and they would check the a/c system and, “everything would be fixed or adjusted properly and to our satisfaction”. *Still have the notes I took. Didn’t know who “Davis” was. NEVER FIXED. We’ve just put a fan at the doorway when necessary. Darren knew what the problem was & forwarded info to install dept.

Jasper was great! I don't ask for anything except to know your job, be pleasant and offer info that I don't know and be efficient. He was all that and more. This is brief because I don't do reviews but I was compelled to do so after so many recent trades sending bad techs. It was nice to see there are still some solid people.

Great service and attention to detail servicing our air handler. The technician, Jasper, was incredibly professional while working and took the time to ensure we understood everything he was going to do. Excellent customer experience!

Jasper from Hopkins Air Conditioning performed my scheduled routine maintenance today. Jasper was great…friendly, knowledgeable and efficient. I have been with Hopkins for over 10 years. Wouldn’t think of using any other place.

The service was excellent, Jasper was super nice and performed the maintenance nice and clean. He arrived right on time, and completed the maintenance efficiently.

Jasper did our ac maintenance today and he was great! Very professional and productive! Definitely recommend.

Jasper came out and did a routine maintenance check on the unit we purchased through Hopkins. He was extremely polite, helpful, good with our dog, respectful of us working while he was working, and fixed a sealing issue we had in our crawl space. I would recommend Hopkins and Jasper to anyone looking to buy a new unit or needing maintenance/repairs on their home A/C.

Jasper was amazing. We have always had wonderful experiences with this company. Highly recommend.

I had a wonderful experience with the technician Jasper. He showed up within the appointed time, was very professional and thorough with the service. He explained what he was doing as he worked so I would have an indepth understanding of what is needed on my part for my system to run properly. Besides that I observed other mannerisms that I was truly impressed by. He carried with him a rug and foot booties so that he wouldn't damage or track dirt throughout my home. He showed respect as if my home was his personal property. Jasper did a service to his craft. It is difficult to find companies that employee individuals with superb customer service skills.

Just had emergency service for a clogged drainage line causing leakage. The receptionist who answered my call was excellent in arranging prompt service. The repair was by Jasper who arrived on schedule and remedied the problem quickly and effectively. He was very personable, polite and considerate of my property. I was very impressed with your service and service staff and highly recommend them

Jasper was great and was able to even guide me on how to make my AC last longer. He did a phenomenal job on both units and I cannot wait for him to come back.

Jasper did great job and resolved the problem with a clever way to avoid the problem for future. He provided the service with great manners and professionalism. He won our trust to use maintaining service for long term.

I needed an air conditioner company found Hopkins and was pleasantly surprised. Jasper was very thorough and knowledgeable about our whole system. They keep you well informed about where you are on the list by text and email. We took out a service contract with them and will be a loyal customer.

Jasper was AMAZING. He came at 8pm on Saturday night, and was not only courteous (brought a mat to wipe his feet on, wore shoe slips) he was friendly as heck (my dogs loved him) and he took the time to show me exactly what was wrong with my air conditioner and how he was planning to fix it. He did a great job alleviating the problem and then signed me up for their membership plan. Air conditioning troubles in the dead of summer in South Florida can be the most frustrating thing in the world, but Jasper literally saved our night. I’m very grateful!