CHY
May 28, 2021
Update 5/28/21 Patrick came for routine service. Most thorough and efficient. Explained what was done and answered questions thoroughly. He is welcome to be our maintenance tech. Great unit installed last year. See prior review below. I started as a customer of Hopkins Air more than twelve years ago. They installed and serviced my original unit over the years. Always most efficient. I had a new unit installed last week. The installation process was well orchestrated and the techs took great care to keep me posted on the time frame as the installation progressed and also maintained distancing. They were well organized, used drop cloths and took out all the old equipment without issue. The installation of the new unit was smooth and they had it up and running by the estimated time. Hopkins is fully electronic with respect to their paperwork so I have an easily accessible record of everything. A nice final touch was the thank you card sent via US Mail. Although Hopkins is state of the art when it comes to service, installation, communication and follow up, it still has that personal touch when it comes to customer service and communication. Recommend highly!
Response from the owner · March 9, 2019
Wow! We couldnt be happier with your experience. Thank you very much for your 12 years of loyal business. And we dont take that for granted, we know you have many options for an A/C provider, Thank you for choosing Hopkins Air!