Jennifer Lamb

I signed on to their biannual maintenance plan at the recommendation of a neighbor and it's run smoothly over the last couple of years. I had an actual breakdown in the system on a Thursday afternoon and called the company and they were able to send someone out the next day to diagnose the issue. I was able to have the repair scheduled and completed by the following Monday and get a detailed accounting of the cost with no upselling or attempts to add on unnecessary charges.

Today, a new technician came to do scheduled maintenance on my AC. Matthew is knowledgeable, personable and efficient. I felt very comfortable with him because he is kind, polite and trustworthy. It has always been a pleasant experience to use Hopkins but today they really exceeded my expectations.

Hopkins AC was amazing! Definitely recommend if you need any AC needs! Gerardo was a one of the techs that worked on my home. He was very efficient and helped me understand what was going on. Did a great job! Highly recommend.

Our service tech, Ervine, was great. Excellent customer service, knowledgeable, and efficient. All of the employees we've worked with at Hopkins exemplify these same qualities.