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Topic

Scheduling & Availability

93.8% positive

Across 1086 reviews of Hopkins Air Conditioning in West Palm Beach, FL, scheduling & availability appears in 16 reviews (93.8% positive), from 2025-02-06 through 2026-09-29.


Key findings

  • Scheduling & Availability mentioned in 16 of 1086 reviews (1.5%)

  • 100% of Scheduling & Availability reviews are 4 or 5 stars

  • Average rating in Scheduling & Availability reviews: 5★

Aspects most discussed in these reviews

  • Scheduling & Booking Ease

    63%10 mentions
  • Responsiveness & Speed

    50%8 mentions
  • Problem Resolution & Effectiveness

    44%7 mentions
  • Professionalism & Conduct

    38%6 mentions
  • Punctuality & On-Time Service

    31%5 mentions
  • Technical Knowledge & Expertise

    31%5 mentions

Reviews mentioning scheduling & availability

June 29, 2026

Noreen Culhane

I did not have a service call today. It has been rescheduled for Wednesday when Madrigal will be available.

Response from owner

Thank you so much for your 5-star rating, Noreen! We're glad to hear you were satisfied with our services and look forward to serving you again in the future.

May 5, 2026

May 4, 2026

Ellen Archambault

Able to come out on a Sunday and very efficient and courteous . Right on time! Thankful

Response from owner

Thank you for your feedback.

May 6, 2024

April 28, 2026

joseph ginsburg

Extremely satisfied Very considerate about scheduling Very responsive

Response from owner

Thank you so much for your wonderful feedback, Joseph! We're glad to hear that you found our scheduling considerate and appreciated our responsiveness. We look forward to continuing to serve you at Hopkins Air Conditioning!

April 29, 2026

April 3, 2026

Kathya Alfaro

Sabrina Thank you so much for always sending the right technician to service our A/C. Highly recommend the maintenance program.

Response from owner

Thank you so much for your wonderful feedback, Kathya! We're glad to hear that Sabrina consistently sends the right technician to service your A/C, and we appreciate your high recommendation of our maintenance program!

April 5, 2026

March 10, 2026

Elaine Horton

Technician worked with us regarding timing of the visit. It took a while to locate a small blown fuse in the unit. Once replaced, all well. No charge - covered under service contract.

Response from owner

Thank you for your 5 star review! We are glad to hear John and our company met your expectations.

May 3, 2022

March 6, 2026

Michael Jon

Gabriel was on point. Did our maintenance and told us what parts were needed and got the ball rolling that minute. Highly recommend Hopkins AC. I would highly recommend this company. Needed a new drain line and Hopkins Air had it scheduled right away and got the work done beautifully. Highly Recommend Hopkins AC repair

Response from owner

Thank you for your feedback. We are happy to hear we were able to deliver 5 star customer service.

July 25, 2024

January 17, 2026

Jean Smith

Responded to emergency situation (a/c failure) on a Holiday weekend. Were very professional and a joy to work with throughout the entire process. I would highly recommend them.

Response from owner

Thank you for your feedback!

July 3, 2023

November 13, 2025

John Watson

Brittany was very helpful arranging a service call and Xavier on time, friendly and resolved my problem the same day. All in all a very good experience.

Response from owner

Thank you for your 5 star review!

November 11, 2021

October 19, 2025

Brion FitzGerald

Hopkins did a fantastic job in replacing our 9+ year old HVAC system - which had failed. We first called them mid-morning Friday and by Saturday afternoon we had a new system. We worked with Rich who is the Service Manager at Hopkins and he did an excellent job of explaining the options, getting us estimates and scheduling the work.

Response from owner

Thank you for your feedback

January 10, 2025

October 3, 2025

Petra Cardenas

We love Hopkins, they are always on time and service is top notch! We especially appreciate the weekend service when needed.

Response from owner

Thank you so much for your wonderful feedback, Petra! We're thrilled to hear that you love our timely service and appreciate our weekend availability; we look forward to serving you again!

October 6, 2025

August 31, 2025

John Smitj

Amazing service! Our air conditioner went out on a Sunday of a holiday weekend and they still came within a few hours of our call. Eduan was efficient and solved the issue within minutes of his arrival. Much appreciated relief on a hot summer day. Highly recommend this company!!!

Response from owner

Thank you so much for your amazing feedback, John! We're glad to hear that Eduan provided efficient service on such a hot day, and we truly appreciate your recommendation. We look forward to assisting you again in the future!

September 1, 2025

July 21, 2025

Jane Chasin

Hopkins Air is a reliable company. They go out of their way to make appointments work with your time frame. I would recommend them!

Response from owner

Thank you for your feedback

July 1, 2024

June 30, 2025

James Arpe

Came early finished and cleaned up early. Good to get cool air again -- on a Saturday

Response from owner

Thank you for your feedback

April 4, 2024

June 26, 2025

Caroline Houghton

They are all great to work with - from scheduling (and re-scheduling on my part) to the technicians - everyone is professional and courteous. They will ensure that you're happy with their work. Having a maintenance agreement with Hopkins is a great investment.

Response from owner

Thank you for the kind words. We are happy to hear our team continues to meet your expectations.

February 19, 2025

June 11, 2025

Lloyd Estes

Nobody is ever prepared for their AC to stop working munch less have it happen on a holiday weekend. All it took was a quick call to Hopkins AC and there was no hesitation. All that was ask was our address. Upon arrival there technician made a quick but complete inspection and identified the problem. He explained their programs and cost. Once agreed upon his work was complete and we had cool air once again. We would highly recommend Hopkins AC to our friends.

Response from owner

Thank you for your feedback! We are happy to hear that our team here at Hopkins Air was able to meet your expectations.

September 5, 2023

April 27, 2025

Payton C

We came home from a trip on Saturday night to find that our main AC unit wasn’t cooling our home. Zach was at our house first thing Sunday morning, quickly identified the problem and answered all of our questions. He found the required part and they’ll have it fixed for us tomorrow morning. We are grateful for the quick service and helping us get our AC back up and running!

Response from owner

Thank you for your feedback. We were happy to hear Zack and our team have met your expectations.

April 29, 2025