January 29, 2025 · review of Hopkins Air Conditioning
Gazi arrived on time and explained what the problem was with the unit. He swiftly got to work. He was very professional and polite.
Response from the owner · February 6, 2025
Thank you for your feedback. We’re happy to hear Gazi was able to meet your expectations.
Austin Uhrig
June 30, 2023
Tried to charge me $4,500 to replace all major components under the guise the system was absolutely toast. *Did not offer any other alternative* Had another reputable contractor recommended to me by my home inspector. They fixed the AC unit for $450 and gave advice on how to keep the unit running/maintenance. Only putting this here because I know most people don't realize that they are overpaying for services.
Response from the owner · June 30, 2023
There is always two sides to a review. Here is ours side. The roommate Brooks Knight called us on a recorded line saying he had permission from Austin to authorize repairs and pay for them with Austin card. Farthest from the truth. Brooks stated "the unit drain pan has been full of water for a couple days now". When tech arrived and spent over an hour going through the entire system he found the coil was freezing up do to an impacted coil and was creating all the water. We never said the 7 year old unit was toast. We sent an estimate of repairs at Austin request. We did give him several options all of them was expensive in his mind and was just looking for the cheapest, quick fix since he just bought the house. We only charged our trip charge and did not even charge him a diagnosis fee. We have a fantastic reputation and we stand behind our workmanship on all repairs for 1 year so we are not going to just do a quick fix if does not solve your main problem. Glad you found a contractor to fit your budget needs.
Monique August
July 18, 2024
The Hopkins service tech was polite, honest and knowledgeable, but Hopkins is very overpriced and I do not like their policy of paying in full in advance. I am a Senior Citizen and we just paid $463 for a AC drip line flush and basic system inspection from Hopkins, that is after bargaining them down from $520 ! The service tech said he was just following company policy. The service tech was at our house for about 30-45 minutes and used no parts that I know of to complete the job, other than cleaning fluid. A different AC company with a similarly polite and knowledgeable tech charged us $129 for a similar flush and AC system inspection on another property we own. We felt taken advantage of by Hopkins we are not happy, and we will not be using Hopkins again.
Response from the owner · July 18, 2024
Mrs. August please tell the whole story. YOU called us for an emergency service call after hours. You called in saying that the thermostat was 81 and rising and not cooling. The tech was dispatched to your home at 7:40pm, arrived 8:16pm, finished 9:43pm! Your claim of 30-45 minutes is not true. If you was not happy with the charge to clear your heavily clogged drain line you could have refused service and my technician could have left to go eat dinner with his family. Instead you signed for approval of the price and than signed again for the payment on our invoice. Why did you not call the mentioned other ac company that charged you $129 in the first place? Oh wait let me guess they do not work past 5pm or they did not answer the phone, correct? To leave a 1 star review when the only concerns you had was price is totally unfair. The bottom line is you were not cooling before we arrived and was cooling when we left and that was with your signed approval.
William Tanenbaum
December 18, 2023
Hopkins A/C does not honor the quotes it gives. It changed a written quote given on 11/30/23 by phoning one day later and asking for a $700 increase to the agreement. They did not even do the semi-annual work for which they were already paid. The a/c filter was not changed as it was supposed to be. Beware if you consider doing business with Hopkins A/C.
Response from the owner · March 27, 2023
Thank you for you feedback!
Chad Girard
May 28, 2024
They were able to come out later that morning and diagnose the problem with my AC. Then they were able to put in a new system for me the next day. The guys that came out were super professional and did high quality work.
Response from the owner · June 4, 2024
Thank you for taking the time to provide feedback on your recent experience with Hopkins Air Conditioning. We appreciate your business and look forward to serving you again soon.