William Tanenbaum

Would give 5 stars but they wouldn’t show me how the upsell ultraviolet was working or not. They said they installed them but I can’t see the ultraviolet light like the previous system they replaced. I asked and the salesperson was very offended I asked to see it working instead of taking his word. These days once you pay the invoice it seems like you’re dismissed for asking a simple question. But at least the ac is working. Update: Art came to my house for service call and installed a new ultraviolet set up. Art is a great asset to Hopkins and was excellent to work with.

Please ask for John at Hopkins. Everyone at the company is really nice. They will give you a window of 2 hours instead of "maybe" today so you don't have to wait forever. Their annual maintenance package is a great deal. John is fair, prompt and excellent at what he does. I tell all my friends about Hopkins, by far the best service in a long time. I have been with them for 3 years now.

Gazi was so kind and amazing. He fixed my issues and took the time to explain what my issues were and what needed to be fixed. 100/10

Not only was the technician on-time, Hopkins kept me informed as to his expected arrival time before his arrival. Once on-site, the technician had remote access to maintenance records to explain what previous work had been performed on the AC units and was able to diagnose the trouble very quickly. The old manifold of hoses was replaced with state of the art wireless diagnostics and data logging capabilities. Very impressive. And the technician was able to explain clearly the results...great experience! I rely on quality and responsible Companies to provide service year round although I am not in town all year…and Hopkins has certainly made my list of service providers!