Barbara Landers

A scheduled check up for my HVAC. John is a nice, patience, and excellent technician. I am learning more about how to keep my AC in good condition from him. Thank you very much for your excellency work.

After receiving a quote of over 1,000 from another AC company and them stating that it might not fix the problem and would most likely need a 7K new system I was in tears. Then Lou from Hopkins Air came and fixed it for under 500, and let me know that the system was in almost perfect order. THANK YOU SO MUCH HOPKINS!!! and Lou. Your free second opinion saved me and you have earned two customers for life. My sister will be calling you soon.

The service that Hopkins A/C extended was way above other companies I have dealt with where I live. 12 stars out of 10 to all those that worked with me. I was aware that my brother had replaced his A/C sometime last year, but wasn’t familiar with the company that did it. My brother passed away recently; therefore, I was at his place trying to figure out things like getting into his phone messages, etc., so was unable to hear any phone messages. However, the CID showed several calls from Hopkins; then I was able to get into my brother’s email and found Hopkins had, fortunately, also sent an email saying it was time for a filter change and system tune-up. I then called Hopkins and advised them of my brother’s passing. Since I was returning to my home (in another city), I asked them if I could schedule when I returned on the next trip. When I got back to my brother’s, I called Hopkins and spoke to Shynieder (?) who said they were booked through the month, but that he would see what he could do as we were only available for the following 2 weeks. Much to my surprise, I received a callback in a very short time and said they would squeeze in an appointment within our time frame, which they did. Then Thomas called me to verify everything. Gabriel was our A/C tech. He was very professional and completed the service in a timely manner. Before he left, I asked if he could reach something for me as climbing a ladder at my age isn’t a good idea. He was very happy to accommodate me. I apologize for not doing this review sooner, but have been traveling back and forth. I will recommend this company without hesitation to whoever purchases my brother’s home.

David is always knowledgeable, professional & on time. Great communication by Hopkins confirming my appointment & when my tech would arrive.