November 21, 2023 · review of Hopkins Air Conditioning
Wualdys was amazing. He was very knowledgeable and professional. He is very thorough and inspects every inch of my unit and answered all of my questions.
Response from the owner · November 24, 2023
Thank you for your feedback. We’re happy to hear Wauldys has met your expectations.
BRIAN PHELPS
May 21, 2025
After a lengthy conversation with the owner who reached out to me so we could discuss the quote I received from the technician yesterday he explained to me that it is possible that the tech could have gotten a false positive diagnosis on the compressor being shot when in actuality it was not which did make sense to me. I wish I didn’t react so fast to write a bad review before speaking to the owner of the company it was completely wrong on my part he did go above and beyond by returning the money for the service fee back to me for any inconvenience that his employee caused which he did not need to do with that being said I definitely would use him in the future now I see why he has so many outstanding reviews
Response from the owner · June 6, 2025
Thank you for your review
Mike Saxon
April 23, 2025
The service technicians did an excellent job- very efficient and thorough. I would recommend the company to anyone needing air conditioning service.
Response from the owner · April 23, 2025
Thank you for your feedback.
Tyre Emanuel
October 4, 2022
Had another great visit from Hopkins with my prepaid maintenance plan. Miguel was fast, clean, thorough and explained things as he did his job. I really appreciate that type of customer service. Top notch!
Response from the owner · November 6, 2020
Thanks for the 5 stars!
Bryan jackson
July 11, 2019
Called to get an estimate on a bad compressor under warranty. They stated they needed to come out and check it. No problem. They were out at the house in great time. After paying $130 the technician gave me an estimate of $1900 for labor to replace it! I told them that the part was under warranty and surely they included the part in the estimate. Nope. So $2400 including the compressor to replace it??? I could literally get a new unit for that price! I priced it out with a competitor and he fixed it for $500. Totally wasted $130. Complete joke.