December 19, 2023 · review of Hopkins Air Conditioning
Chad was our tech. He was very knowledgeable and explained his findings carefully as well as showing us. He was very friendly and did a good job cleaning up when he finished.
Response from the owner · December 19, 2023
We are happy to hear that Chad has met your expectations.
Centro de Avivamiento Cristiano West Palm Beach
February 13, 2025
Gaci and Sophia did an excellent job, they cleaned the AC pipes inside and outside the house which were clogged. They provided information about what to expect from the unit and what to do next in a clear way and with details. Very respectful and great customer service. I would recommend them for sure.
Response from the owner · February 19, 2025
Thank you for your feedback.
JO GREENBERG
February 1, 2024
Thank you Hopkins Air for sending me Miguel. I’m a new customer and a very satisfied one. Miguel really helped us and we are very satisfied with his knowledge and professionalism. He explained everything as he progressed with his work and he’s definitely a problem solver. We are so very grateful for his service and will definitely request him for our next service appointment.I hope Hopkins Air knows what a “jewel” they have in this employee. Here in Florida it’s difficult to find this kind of service. Thank you again, very much.Jo G
Response from the owner · February 5, 2024
Thank you for your feedback. We are happy to hear Miguel has met your expectations.
Neil Tannor
December 10, 2025
Miguel 3 was profesional and courteous.
Response from the owner · December 11, 2025
Thank you so much for your kind words, Neil! We're glad to hear that Miguel provided you with professional and courteous service, and we appreciate your trust in us.
Mark McComiskey
October 24, 2024
Technician that came told me the HVAC unit he came to repair was 12 years old, at end of life and needed $3-$4000 of repair work, and that I would be better off buying a new unit. Ultimately got it fixed elsewhere for a little over $1,000. In looking at the unit the Hopkins tech pulled out wires from both the unit and the thermostat and then left without reconnecting them. Very unprofessional. Addendum: I see that Hopkins has responded below. I have modified my review to reflect what was incorrect. In response to the rest, thankfully, we take photos too, and I am uploading two to show the way they left things:
Response from the owner · October 24, 2024
Mr. McComiskey, Your claims are not true. We take pictures and notes on all calls. I reviewed your invoice from today visit. You threatened to leave a bad review because you was told the service call was $129 and we quoted you a diagnosis fee of $159. You wanted to argue with my tech over $30. Really? Keep in mind we left without charging you a dime and you still leave a bad review and point blank lie on top of it? The facts are the unit in question was a Lennox air handler with a serial number of 1612F05169 which indicates a 2012 Lennox unit which yes in fact is not in warranty. Your other unit right beside your Lennox unit is the 2017 Rheem unit that is cooling. We gave you an option to replace that Lennox blower motor out of warranty. You declined the price for repair and asked what a new unit cost. At no time did we push anything on you that is not how our process works here at Hopkins. Very disappointing you leave such a dishonest review and than have the nerve to threaten to leave a bad review to get out of paying a diagnosis fee. Any AC contractors reading this stay FAR AWAY.....