September 15, 2022 · review of Hopkins Air Conditioning
Eric Walker was my technician and was very professional and did a great job servicing our air conditioning system. He fully explained everything since this was the first time our new system was being serviced. I highly recommend Hopkins Air Conditioning.
Response from the owner · September 15, 2022
Thank you for your feedback! We are happy to hear our technician met your expectations!
A.T.M. Sayfuddin
August 21, 2023
I recently had my AC repaired by this company, and while they were professional in their approach, I couldn't help but feel their pricing was way above the market rate. Like many others, they charge a set fee for the initial visit, which would be credited to any subsequent repair costs. This would be acceptable if the repair costs were reasonable. However, without a prior estimate or a clear breakdown, I was blindsided by a bill that seemed almost double what I expected. I had a quote to flush the ac drain for $250. But because it was weekend and the company didn’t have anyone until Monday, I called Hopkins. They charged me $454! The lack of transparency in their pricing structure left me feeling that the system is geared against the customer. I believe potential clients should be wary and always ask for a quote upfront.
Response from the owner · August 21, 2023
Thank you for your feedback. Please keep in mind we came out on a Saturday night arrived at your home at 7:57pm and left at 9:53 pm. That is after our tech had been running calls all day servicing customers when other companies don't answer their phones. We fixed your problem and got you back cooling. Our pricing for this is very fair. What you also failed to mention is that the technician did present you with all costs before performing any work and you did approve the cost with signatures. Please also keep in mind had your normal company did a better maintenance on your unit there would have been no service call to begin with as this was a preventative maintenance issue. Your frustrations should be with them not us.
Jahmar Mitchell
July 31, 2025
Been using Hopkins AC for years now through their maintenance subscription, and it’s been smooth sailing the whole way. They always show up on time, get the job done right, and keep my system running without issues. David helped me out recently and was just as solid professional, knowledgeable, and easy to work with. Hopkins really doesn’t miss when it comes to quality service. Highly recommend.
Response from the owner · October 25, 2024
Thank you for your feedback.
Kristine Kane
December 13, 2022
Ryan and his crew are the best! It really is refreshing to feel like you can trust people and they want to do a good job for you. Thanks Hopkins
Response from the owner · October 4, 2020
We're so happy to hear that you were pleased with Aaron's service.
Dr. Romar Rochet
October 2, 2024
John is super knowledgeable and treated me like family. Honest. Friendly. Straight forward. So grateful to have him servicing our system.
Response from the owner · October 12, 2024
Thank you for feedback.