Clay Moran

★★★★★

April 1, 2025 · review of Hopkins Air Conditioning

Donat serviced my units today. I have older units that could be damaged with aggressive cleaning, so he worked with great care to perform the appropriate maintenance to assure the units stayed working well in their current state. As he saw things, he had realtime access to prior inspection photos for good comparative assessment for deterioration. We ran into an unexpected issue, and his communication, troubleshooting and resolution was done professionally and perfectly. Definitely a well satisfied customer again.

Response from the owner · April 5, 2025

Thank you for your feedback. We are happy to hear done that has met your expectations.

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Other reviews for Hopkins Air Conditioning

Alexandra Guillermo

September 18, 2023

★★★★★

Another great review - the technician Scott worked so diligently to get our AC working again when the motor went out. Was in and out including installation all within less than 3 hours. He was also really knowledgeable in letting us know how to maintain AC better. Much appreciated.

Response from the owner · February 6, 2021

Thank you for your 5 star review.

Epona Jayne

November 29, 2025

★★★★★

The technician was wonderful, arrived exactly on time, very courteous, gave me a report, and I am a brand new customer. I look forward to a long relationship with this company that responded when my A/C went out. Thank you.

Response from the owner · August 4, 2023

Thank you for your feedback! We are happy to welcome you to the Hopkins family!

Michael Graham

October 13, 2025

★☆☆☆☆

Update #2, they told me they installed a 3 ton which was same size as last unit, however they installed a 3.5 ton and the vents/ducts need to be rebuilt before and after of my ceiling getting a new AC from this place I had an inspection done in May before i moved in. New AC Installed in July and now i need a new ceiling and new ducts. Called to ask for help, one lady yelled at me and told me it's my fault for signing off on the work, another guy tell me why do you think it's our fault, you're on your own. Never once did i hear, we can send someone to check it out or sorry this is happening, let's see what we can do. Just had 2 people talk over me blaming me for this. Last person who lived here had an ac run for 20 years and there was never mold, so obviously the new AC unit is just a big coincidence They got their money and now they're playing victim on the review. The pictures speak for themselves and i added more Now if you'll excuse me, I'm trying to find professionals who can undo all the damage. Thanks

Response from the owner · October 9, 2025

Mr. Graham, We installed your new unit in August. You dragged out trying to pay us for weeks after the install and you told us numerous times that you had no issues with our install. In fact our changeout permit passed all City of Boynton Beach codes of compliance. You then call our office today and accuse us of some issues with your ductwork that we did not even touch. Remember, we hooked up your new system to your existing ductwork. Based off your pictures I do not see any confirmation of your claim that the new unit blew out your ducts? I was more than happy to discuss your claims professionally but you have insisted to berate and talk over my Install Coordinator as well as my Install Manager as they were attempting to professionally address and correct the misinformation you received. I will not allow any of my staff to be cussed at and talked over in the manner you displayed. When you are ready to listen and talk in a respectful manner feel free to reach out.

sean cordell

September 16, 2024

★★★★★

Great, courteous service. Resolved all issues, explained all work being performed. Would highly recommend Hopkins Air. Gazi our technician was great.

Response from the owner · June 4, 2024

Thank you for taking the time to provide feedback on your recent experience with Hopkins Air Conditioning. We appreciate your business and look forward to serving you again soon.