September 1, 2023 · review of Hopkins Air Conditioning
We recently had a contract service call and our technician was Ramon. He was absolutely first rate. He was prompt, extremely courteous, professional and did high quality work. It was a true pleasure dealing with him and will request him in the future. Excellent experience.
Response from the owner · September 1, 2023
Thank you for your five star review. We are happy to hear Ramon and our company has met your expectations.
Diego Ariani
June 20, 2021
Total life savers! We had an emergency leak and they were able to come and save us on a Saturday Night. Fair pricing and Jonathan was a great, professional and friendly technician!
Response from the owner · June 22, 2021
Thank you for your 5 star review. We are glad Jonathan and our company met your expectations!
Howard Harris
July 7, 2023
Miguel just left our home after servicing and repairing our A/C system an d I'd like to say that he is very professional and understands A/C systems. He repaired our unit and left me feeling like he knows what he is doing, which is difficult to find these days in many home repair industries.
Response from the owner · July 11, 2023
Thank you for your feedback. We are happy to hear that Miguel has met your expectations.
Gary Marcoe
August 21, 2023
David is always knowledgeable, professional & on time. Great communication by Hopkins confirming my appointment & when my tech would arrive.
Response from the owner · August 28, 2023
Thank you for your feedback. We are happy to hear. Dave and our team has met your expectations.
Jennifer Velde
October 13, 2023
The service man was friendly and professional but this company is extremely overpriced. They charged $600 to drain an exterior a/c drain pipe. After checking with other A/C companies, this is a service that should cost at most $250. They used a shop vac and it took about twenty minutes to complete. I will never use them again.
Response from the owner · October 16, 2023
Good afternoon Jennifer, As with any review there are always two sides. Here is our side. All our calls our time stamped using both phones and vehicles, and our technician arrived at your home at 4:36pm and left at 6:07pm. He was dispatched within an hour of you calling us. This type of promptness in the service industry is nearly unheard of. You called us with a problem with your unit and the tech left with your problem solved and had you back up cooling. We are also very upfront with our pricing and obtain signatures prior to work being done, after services rendered and at time of payment. I see on this invoice that you personally signed approving the cost of the repair, that you were satisfied with our service and upon payment. If you thought price was too high for your budget, you simply could have declined the needed repairs and only pay our diagnostic fee. The other companies that told you would have been as you described in and out in 20 minutes for $250. We not only cleared your drain line but also went through your entire system while on site, checked all your pressures and tightened up all your components, and took pictures to show our workmanship. This is the same unit that someone prior to us used thermostat wire to hold up a horizontal drain pan in your attic. This is a valuable lesson in you get what you pay for. We never claim to be the cheapest and apologize that we do not fit your budget. But we will never apologize for providing top notch service with hands down the highest caliber technicians in South Florida, while standing behind our workmanship. Whoever installed your system should not be a contractor in South Florida. Good luck in the future.