Definitely Tai

★★★★★

September 18, 2024 · review of Hopkins Air Conditioning

Hopkins Air Conditioning is a place you’d dream of doing business with. First and foremost getting an appointment with the company was a very easy and swift process thanks to Monica. As a customer service representative myself, I find it extremely important to leave a review when I experience great customer service. I’d describe this experience as superb. She was cheerful, friendly and very happy to help throughout our entire call. She was knowledgeable about the company and was sure to get me in somewhere on the schedule. Monica is the kind of employee you’d want at the forefront of your company. I was blown away by her friendliness and urgency to help get a technician out. I’ve even referred my aunt to have her unit checked out by them. Thank you Monica and thank you Hopkins.

Response from the owner · September 22, 2024

Thank you for the pleasant review. We are happy to hear that Monica and our team was able to meet your expectations.

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Other reviews for Hopkins Air Conditioning

Jessica Garvar

July 1, 2024

★★★★★

While there is never a good way to hear you need a new unit, Gazi made it painless. He was extremely helpful and patient in explaining all of our options and figuring out how to proceed. I am so grateful to him for the careful time and attention. This company is incredible. Very impressed, relieved, and grateful. ☺️

Response from the owner · July 8, 2024

Thank you for your feedback

beth ladd

October 13, 2023

★★★★★

Called Hopkins on a Sunday. Were very prompt to arrive and solve my problem with my A/C Unit. I felt that they were extremely honest and professional. Our tech, Brian, was extremely knowledgeable and is a great asset to Hopkins

Response from the owner · October 16, 2023

Thank you for your feedback. We are happy to hear Brian met your expectations.

Niece

June 15, 2025

★★★★★

I had the pleasure of having Sophia come out for a routine service on my AC unit, and she was absolutely exceptional. From start to finish, Sophia was professional, knowledgeable, and incredibly thorough. She took the time to explain the entire process to me in a way that was easy to understand, which I really appreciated. It's clear that she knows her work inside and out, and she made sure everything was running smoothly before she left. What stood out most was her patience, attention to detail, and genuine care for making sure I was comfortable with the service. Sophia went above and beyond, and it’s rare to find that level of dedication these days. Highly recommend Sophia if you’re looking for reliable, honest, and top-notch AC service. I’ll definitely be calling on her again in the future!

Response from the owner · June 16, 2025

Thank you so much for your wonderful feedback, Niece! We’re thrilled to hear about your exceptional experience with Sophia and appreciate your recommendation; her dedication truly reflects our commitment to quality service at Hopkins Air Conditioning!

Melissa Martin

November 22, 2023

★★★★★

Thank you to Gabriel for being professional, knowledgeable and getting the job done! Gabriel gives quality service and we appreciate him fixing our HVAC unit. Thank you!

Response from the owner · November 24, 2023

Thank you for your feedback. We are happy to hear Gabriel has met your expectations.