Enmanuel Jaquez

★★☆☆☆

March 22, 2024 · review of Hopkins Air Conditioning

The techs and are courteous and do good work but I cannot excuse my recent experience. I do not recall the people who quoted me, installed the equipment, and the maintenance tech before this one mention anything to me. Only when my maintenance was expiring do I have any quotes for duct work. That is not information you use to leverage $600 worth of work and try to sell a $2000 system with a maintenance renewal. This is extremely frustrating as I take having a sanitary home very serious. The work I'm being quoted for is something that should have been noticed and mentioned prior.

Response from the owner · October 26, 2023

Thank you for your feedback. We are happy to hear Ervin has met your expectations.

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Other reviews for Hopkins Air Conditioning

Carolyn Elizabeth McEvoy

March 22, 2023

★★★★★

I consider myself fortunate to have found Hopkins Air Conditioning in West Palm Beach. This company is family owned and they are serious about ensuring the customer is genuinely satisfied. Customer service has eroded over the years, but not with Hopkins Air Conditioning. They live by it, they believe in it, and that is a very important thing. I had a gentleman name, Tino come and maintenance, my air conditioner, and he did such a good job, I was watching over everything he was doing, and he was so kind and considerate, and literally explained everything he was doing. I couldn’t talk to him as much, because I work from home and I was on my desktop working. I had an ultraviolet light installed to ensure that any mold inside the air-conditioning system in my condo stayed free of allergens and bacteria and other micro organisms that could float through the air. The service was first rate the price was reasonable. If you need HVAC service, and you live in West Palm Beach or around the area, call Hopkins.

Response from the owner · March 22, 2023

Thank you for your 5 star google review! We are excited to hear that our team have exceeded your expectations!

Kathy Curley

April 2, 2025

★★★★★

Zachary came out and did a maintenance service on our ac unit. He showed me the unit really needed it. I saw how really important the maintenance is because our unit is only a year old.

Response from the owner · April 5, 2025

Thank you for your feedback. We’re happy to hear Zack has met your expectations.

Sharon Cody

July 27, 2023

★★★★★

I have a service contract with Hopkins. I have dealt with other HVAC companies in the past. Hopkins is by far the best. Miquel is the technician I do business with. He is available for questions, honest, pleasant and reliable.

Response from the owner · March 17, 2022

Thank you for your feedback!

Sandra Rinando

June 17, 2020

★★★★★

John and Andre were able to diagnose the problems I was experiencing with my air conditioner. I previously used 2 other companies who overcharged and did not address or repair my unit. I was so impressed by the way these fellows conducted the service call that I have now signed a maintenance contract . Highly recommend Hopkins.

Response from the owner · July 1, 2020

Thats great to hear we were able to address the issues with your system. We're so happy to have you on our Maintenance Membership. Thank you for your business.