Grace Pennella

I was very impressed with the customer service - the representative that took my call was very courteous and professional. I was calling to set an appointment for the upcoming business week and to my surprise the company was able to come out today, on a Saturday, with such short notice. Allen, the service repair - arrived as schedule. Allen was very detailed and answered all my questions and concerns. To be honest, I thought my unit was beyond repair and that I need a brand new unit. He was able to get it up and running. For now I am keeping my fingers crossed to see how long it will run before I will need a new unit. Hoping it will keep running to give me time to save up for a new one when the time comes. I signed up for the maintenance plan and received a good discount rate along with the service charge. I definitely will be using this company in the future.

I would highly recommend this company! They were very honest with what was wrong and what needed to be fixed. Another company mislead us into thinking we needed an entire new AC system. Thankfully for Hopkins air conditioning and Chad, they saved us time and money !!! Five stars all the way !

Our AC broke down on a Sunday. We called first thing Monday morning and a technician was there by the afternoon. It was determined Tuesday that we would need to by a new unit and on Wednesday it was installed! The technician were nice, practical and knowledgable. We look forward to working with them in the future.

Gazi Personable, honest and efficient. I bought the service contract because of his efficiency and reasonable pricing.