September 16, 2023 · review of Hopkins Air Conditioning
Eric was very professional and helpful. He answered any questions I had and explained everything he was doing. I highly recommend Hopkins AC!
Response from the owner · September 20, 2023
Thank you for your feedback! We are happy to hear Eric has met your expectations.
Kim Marek
July 3, 2023
The guy who came was nice however, I was charged $441.00 to replace my capacitor. Turns out, the cost of a capacitor is only $40.00. When I asked the tech about the difference he said that is the 2 year warranty. Needless to say I won't be using them again nor will the friend who referred me to them.
Response from the owner · July 3, 2023
We are sorry you feel that way. I am looking at your invoice that I will resend to you. The invoice was for the $79 tune up $249 maintenance agreement and capacitor. The total was $520.85 for all of that. We may not be the right fit for everyone's budget and we completely understand. Please keep in mind our tech spent 2 hours at your home and had the part on his stocked truck. He diagnosis the bad capacitor and saved you the inconvenience of a future service call. I do see where you signed for the approval of the repairs as well. You can always find something after the fact cheaper, but that does not always mean it is the same.
Tristan Link
April 24, 2025
Gazi is phenomenal! He is very professional, kind, and always goes above and beyond to provide great service! Highly recommend!
Response from the owner · August 3, 2024
Thank you for your feedback. We are happy to hear. Gazi has met your expectations.
Daniel Van Benthuysen
February 20, 2023
Always courteous and are extremely knowledgeable when it comes to air conditioning units. They were able to identify what was causing my issue and fix it for a reasonable price the same day. I recommend Luis, he has done everything possible to make my home more comfortable and knows what he’s doing!
Response from the owner · February 25, 2023
Thank you for your feedback! We are glad to hear Luis met your expectations!
Joel Saintvil
March 11, 2021
I was help by a girl name Brittany. Very helpful over the phone. She was professional, accommodating , and has a wonderful phone voice. Exactly what a rep of company should by like. Great service all around.
Response from the owner · March 11, 2021
Thank you for your 5 star review! We are glad Brittany met your expectations.