Jacqueline Lane

Gazi was so kind and amazing. He fixed my issues and took the time to explain what my issues were and what needed to be fixed. 100/10

I am so appreciative for the professionalism and attention to detail of the technician who came out to my home last week. Ralph was clearly passionate about his employer, his craft and customer service. He took the time to teach me how to properly care for this critically machinery and he was thoughtful about walking me through the important details of maintaining a service contract. Thanks so much for taking such care to hire great employers and for your commitment to their ongoing training and success.

My AC stopped working overnight on an extremely hot holiday weekend night of Memorial Day weekend. I called the answering service at 8:35 AM and set up an appointment for the same day between a 1-4 PM window. I asked that a technician call me ahead of time to give me an estimate. He did. When I explained the situation and the fact that I use oxygen to breathe due to the extreme outside temperature, he offered to come within 1-2 hours. In fact he showed up at 9:45 AM. Chuck was the service repairman and was quick, courteous, neat, and thorough. He explained what the issue was and what he would do to resolve the problem. Everything was quick and easy from my initial call to the time that Chuck left. I would highly recommend Hopkins Air Conditioning without any reservations and am confident that you will not be disappointed, if you choose to use them. I am a physician with terminal cancer who has very high standards. Not only did Hopkins Air Conditioning and Chuck meet my expextations, they far exceeded them.

Amazingly quick and efficient! Estimated appointment time was between 1-4pm and he was on his way by 12:30. The half hour heads up is so convenient. Given it was an easy fix, he was in and out in less than an hour. Will definitely be using them again (if we have an issue arise) and for our regular maintenance!