Jasmine Castro

We always get prompt & professional service from Hopkins A/C. This time Gazi found a previously overlooked area of our unit that needed attention. He cleaned it and we are pleased that the unit is now running well.

Sternley was very professional, great personality, and a very great tech. He was very thorough and educated me, he explained everything to me in a way I understand, now I feel like I know a lot more now about my AC unit. Will recommend him 5 out 5.

I had Hopkins come for a maintenance appointment Last week and then a follow up today to install an ultraviolet light on the A/C unit and a air scrubber .when the second technician came to do the work he noticed that the filter was put in wrong and showed me the correct way .i told him , it was the tech from the other day that put it in wrong he also said i should be flushing the pipe with something totally different than the 1st tech said .Honestly this makes me concerned as what else did the tech not do correctly. Would like to see about someone coming out and making sure no other mistakes were made .would love to hear from a supervisor. Also the 1st tech said I needed 2 additional products . Did I really need or was it a sales pitch. I know the company gets great reviews and that is why I went with them but not reassuring as I spent a lot of money .i must say the techs were friendly and prompt and professional .

A scheduled check up for my HVAC. John is a nice, patience, and excellent technician. I am learning more about how to keep my AC in good condition from him. Thank you very much for your excellency work.