Nancy Hafter

★★★★★

September 24, 2022 · review of Hopkins Air Conditioning

Beyond 5 stars! My AC was on the fritz and I called my AC company and was told there would be a $149 emergency fee for weekend appointment. The next available appointment was Tuesday. I was in the parking lot of my condo and ran into Dave and mentioned something about my AC. After his appointment in my building, he kindly came and took a look to see what was wrong. He was able to make the repair! I have now switched my service contract to Hopkins air and feel very confident. Dave was professional and knowledgeable…he explained everything that might have been the issue and finally what was the issue. Thank you very much!

Response from the owner · September 26, 2022

Thank you for your 5 star plus review! We are glad to hear Dave met your expectations.

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Other reviews for Hopkins Air Conditioning

Austin Uhrig

June 30, 2023

★☆☆☆☆

Tried to charge me $4,500 to replace all major components under the guise the system was absolutely toast. *Did not offer any other alternative* Had another reputable contractor recommended to me by my home inspector. They fixed the AC unit for $450 and gave advice on how to keep the unit running/maintenance. Only putting this here because I know most people don't realize that they are overpaying for services.

Response from the owner · June 30, 2023

There is always two sides to a review. Here is ours side. The roommate Brooks Knight called us on a recorded line saying he had permission from Austin to authorize repairs and pay for them with Austin card. Farthest from the truth. Brooks stated "the unit drain pan has been full of water for a couple days now". When tech arrived and spent over an hour going through the entire system he found the coil was freezing up do to an impacted coil and was creating all the water. We never said the 7 year old unit was toast. We sent an estimate of repairs at Austin request. We did give him several options all of them was expensive in his mind and was just looking for the cheapest, quick fix since he just bought the house. We only charged our trip charge and did not even charge him a diagnosis fee. We have a fantastic reputation and we stand behind our workmanship on all repairs for 1 year so we are not going to just do a quick fix if does not solve your main problem. Glad you found a contractor to fit your budget needs.

Bryan jackson

July 11, 2019

★☆☆☆☆

Called to get an estimate on a bad compressor under warranty. They stated they needed to come out and check it. No problem. They were out at the house in great time. After paying $130 the technician gave me an estimate of $1900 for labor to replace it! I told them that the part was under warranty and surely they included the part in the estimate. Nope. So $2400 including the compressor to replace it??? I could literally get a new unit for that price! I priced it out with a competitor and he fixed it for $500. Totally wasted $130. Complete joke.

thompjmy

April 26, 2025

★★★★★

Zachary arrived early and quickly worked through steps to diagnose my problem. The problem part causing my condenser to dysfunction was still under warranty, and the replacement part was available on his truck. I really appreciated his professionalism and that he obviously really enjoys his work. Thank-you!

Response from the owner · April 29, 2025

Thank you for your feedback.

Richard Syberg

January 28, 2025

★★★★★

The technician, Chad , was very professional and punctual. Did an extremely thorough job from start to finish and was extremely pleased with their service and just with the company all around. Definitely recommend them.

Response from the owner · June 4, 2024

Thank you for taking the time to provide feedback on your recent experience with Hopkins Air Conditioning. We appreciate your business and look forward to serving you again soon.