August 18, 2021 · review of Hopkins Air Conditioning
Xavier F. was amazinggggggg!!! My ac was leaking and he came out and fixed it. He thoroughly explained the process and answered all of my additional questions. I definitely recommend Xavier F and Hopkins. Keep up the good work 😊
Response from the owner · August 18, 2021
Thank you for your 5 star review! We are glad to know Xavier and our company met your expectations!
Austin Uhrig
June 30, 2023
Tried to charge me $4,500 to replace all major components under the guise the system was absolutely toast. *Did not offer any other alternative* Had another reputable contractor recommended to me by my home inspector. They fixed the AC unit for $450 and gave advice on how to keep the unit running/maintenance. Only putting this here because I know most people don't realize that they are overpaying for services.
Response from the owner · June 30, 2023
There is always two sides to a review. Here is ours side. The roommate Brooks Knight called us on a recorded line saying he had permission from Austin to authorize repairs and pay for them with Austin card. Farthest from the truth. Brooks stated "the unit drain pan has been full of water for a couple days now". When tech arrived and spent over an hour going through the entire system he found the coil was freezing up do to an impacted coil and was creating all the water. We never said the 7 year old unit was toast. We sent an estimate of repairs at Austin request. We did give him several options all of them was expensive in his mind and was just looking for the cheapest, quick fix since he just bought the house. We only charged our trip charge and did not even charge him a diagnosis fee. We have a fantastic reputation and we stand behind our workmanship on all repairs for 1 year so we are not going to just do a quick fix if does not solve your main problem. Glad you found a contractor to fit your budget needs.
zarifa lawson
September 25, 2025
Gazi was friendly, very informative and it’s the work being done and helpful suggestions
Response from the owner · September 25, 2025
Thank you so much for your great feedback, Zarifa! We’re glad to hear that Gazi provided friendly and informative service, along with helpful suggestions for your needs. We look forward to assisting you again in the future.
Todd Lawson
March 2, 2024
We recently had a new unit installed. We would like to express our thanks especially to the senior technician, Gazi, for his knowledge and patient checking of all the work and the necessary adjustments he made. We highly recommend him.
Response from the owner · March 3, 2024
Thank you for your feedback. We are happy to hear Gazi has met your expectations.
Tamara Everly
November 13, 2023
Justin our service man was awesome explaining each step he conducted and recommended upgrades to insure long life to our unit . Great job!
Response from the owner · November 24, 2023
Thank you for your feedback.