Susan Cruz

★★★★★

November 14, 2023 · review of Hopkins Air Conditioning

I have used Hopkins many, many times I take care of many homes and I use them at all of my homes. David Gunning has been very very helpful and he always explains what is going on before he starts. His work is very thorough I would recommend all these men to everybody thank God for companies like Hopkins Air! Top notch in everything they do! Installers Ryan Fowler installer is another favorite. They surely know their business. Very proud to say that I love them my residents think they’re wonderful and we have been using them for many many years you will not make a mistake if you call Hopkins Air Conditioning

Response from the owner · November 8, 2023

Thank you for your feedback. We are happy to hear David and our company continues to meet your expectations.

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Other reviews for Hopkins Air Conditioning

Vincent Gioeni

October 7, 2022

★★★★★

The Tech, Dave, is fantastic!!! He always goes above and beyond to try and help, and then explains what he is doing and why. He actually feels empathy for me when something has to be done. Highly recommend him!

Response from the owner · October 7, 2022

Thank you for your 5 star review! We are glad to hear our company has met your expectations!

hanna garbuz

January 11, 2022

★★★★★

The service guy was very knowledgeable and explained everything. I had another company come out before and all they wanted was to replace the unit it was like having a salesperson at my house not a technician. with Hopkins it was not the case, the tech gave me options and details and made me understand and feel 100% comfortable. With the repair . Thank you very much to Johnathan the tech and the woman on the phone at Hopkins for holding my hands I strongly recommend

Response from the owner · January 13, 2022

Thank you for your 5 star review! We are glad to hear Jonathan met your expectations!

Mark Goodman

September 19, 2022

★★★★★

Hopkins Air Conditioning took over Palm Beach Air recently. Had an issue & used them for the first time. I’m happy to report I received the same great service I’m accustomed too for the last 15 years! Prompt courteous service by the same technician who keeps my unit in tip top shape. Keep up the good work.

Response from the owner · September 19, 2022

Thank you for your 5 star review! We are happy you continue to be satisfied with our customer service through the transition.

Mark Gilbert

January 30, 2023

★☆☆☆☆

These guys are always trying to sell you something. 2 different guys came within a few days (I had complained about the first guy and they sent the second one) and between the two guys, they recommended 3 different things to be done (2 and 1). Just don’t find them trustworthy.

Response from the owner · February 1, 2023

Mr. Gilbert, I apologize if you feel we are always trying to “sell” you something. That is the farthest from our process that we train our techs. I looked into your account and found 3 of 5 times total we have been to your residence you called us to fix an issue with your unit that was having issues and you approved and paid for repairs at that time. We never do any work without signed approval from homeowners. On the other 2 occasions you had routine maintenance performed and no money was collected on those. I would be happy to discuss any concerns you may have. Please call our office at 561-656-4255.