Brittany

I needed a yearly maintenance plan for my a/c and dealing with Brittany Lippard was a total pleasure, very knowledgeable, pleasant and a true professional. Looking forward to working with Hopkins Air for a long time.

I never heard of Hopkins Air. but Cathy Mcdade and Jake have taken excellent care of me since they were with Palm Beach AC. Cathy in the Boca office is extremely professional, courteous, patient, and knowledgeable. She explained all aspects of my contract in detail with me. Cathy went above and beyond to provide great customer service. Jake is the best AC tech I have ever had. He can pinpoint the cause of problems at a glance and will fix them immediately. He explains causes and solutions in easy to understand terms. Hopkins is very lucky to have Cathy and Jake representing their company. It is because of Cathy and Jake that I have decided to keep Hopkins as my AC company. Brittany is AMAZING and Ramon is TERRIFIC The reason that I will renew my maintenance contract with Hopkins is mainly because of Brittany She is always patient and understanding and willing to find solutions.. She really cares about my AC needs and my finances. She never tries to upsell me and is willing to go above and beyond to help me.

We had an issue with our HVAC unit when we switched over from AC to Heat. I called Hopkins Air and Brittany was helpful in setting up a service call. A day and time were established and the technician was actually early. Xavier did an outstanding job diagnosing the issue, discovered another issue, discussed and showed what needed to be done, and actually had the parts on his truck. Xavier efficiently repaired the issue and went over the entire system to make sure everything was working properly. Excellent service and a fair price! I would call Hopkins Air Conditioning again...and ask for Xavier!

When I called in Brittany was so helpful and had excellent customer service. She was very helpful guiding me on what I needed done. Very satisfied with the work that was done on my A/C

Have always had a great experience with Hopkins, their staff is very professional, always on time and provide detailed explanation as to what work they performed on the A/C system. Also wanted to mention Brittany (office assistant), who is very professional, friendly and on top of things. She is a pleasure to talk with on the phone and will remind you of upcoming appointments and if you for some reason forgot to schedule them. Great work!

I called in today and spoke with Brittany about an issue I was having. Brittany put a smile on my face as soon as she answered my call and was quick to reassure me that Hopkins Air was going to take care of me. I called a few other places before Hopkins and none of which took care of me like Brittany did. I will not call anyone else. Thank you Brittany!

We just recently got a new system installed by Hopkins and the entire process was fairly stress free. Fantastic service! It all started with a phone call answered by Brittany!

Our go to for any and all air conditioning needs! Nothing short of professional. Love that it is family owned - their customer service reflects the pride they take in the company. Brittany is a sweetheart!

I was help by a girl name Brittany. Very helpful over the phone. She was professional, accommodating , and has a wonderful phone voice. Exactly what a rep of company should by like. Great service all around.

The entire team at Hopkins Air Conditioning were extremely professional and a pleasure to work with. Not only are they a family run business but they treat you as though you are a part of the family as well. They went out of their way to explain all of our options before the install and made sure we understood everything that was happening along every step of the way. Before the job was finalized they made sure that we were completely satisfied with the results otherwise they weren’t going to leave until this was accomplished. I would like to thank the entire Hopkins team on behalf of my family. Thanks again to Chad (the Owner); Luis (Service Tech); Doug, Xavier, Daniel (Installation Crew); Phil (Comfort Advisor) and Brittany (CSR). I will definitely continue to use your services in the future and won’t hesitate to recommend your company to anyone else looking for a top notch ac company!!!