October 6, 2022 · review of Hopkins Air Conditioning
These guys know how to take care of there customers 24-7 definitely got the job done in a reasonable time for a fair price! Our technician David Gunning was amazing with everything he did, extremely courteous, fast, very knowledgeable, and I would recommend this service to anyone!
Response from the owner · October 6, 2022
Thank you for feedback!
Deb Tighe
May 29, 2025
Ervine just left after completing our 6-month service. He was polite, pleasant & kept us abreast of anything we may need in the future. We hope he becomes our permanent service tech. He was great! We recommend Hopkins Air for anyone looking for an HVAC company in Palm Beach County.
Response from the owner · January 11, 2024
Thank you for your feedback. We are happy to hear that our company has met your expectations.
B Elkin
June 5, 2025
Ervine was excellent. He came within 1 hour when A/C not working. Great job explaining what was damaged or broken. Extremely professional. Highly recommend!!!
Response from the owner · December 7, 2024
Thank you for your feedback
Ruthie F
December 27, 2023
Very thorough and receive discount on additional services with the 2x/year contract. Appreciate techs always bringing our attention to issues and providing us with options for resolution.
Response from the owner · December 28, 2023
Thank you for your feedback.
Lynette Roots
August 2, 2023
***Updated Review: We’ve used this company since they used to be called First Response A/C. They installed our current a/c unit 3 years ago and we’ve used them for maintenance every 6 months. We’ve had some issues with our new unit and although Hopkins was quick to address these issues, it started to feel like we got a bad lemon unit. Recently, AC compressor went out and their pricing to replace (with warranty coverage on the part) was completely outrageous and it became apparent to us that we had become a cash cow for this company ($200 maintenance package yearly + $$ for service calls). We decided to get a second opinion and the other company was shocked that we’ve had a maintenance agreement since it appears Hopkins failed to notice a refrigerant leak (which contributed to the compressor failing). All in all I feel ripped off and mislead by this company. Please find another provider that is honorable, does their due diligence at each service, and charges fair prices. ————— OLD Review —————— They are always quick to respond to calls. They perform quality work and the techs are always courteous and professional. I’m glad we found them!
Response from the owner · August 3, 2023
Family Roots, There is alot of misleading and inaccurate information in this review. First, Hopkins Air NEVER sold you your unit, First Response did. That company is no longer in business. We have no affiliation with First Response at all. I recall you spoke with our service manager after we properly diagnosis you had a bad compressor. You was not happy with price so you called another company (Swabys Ac) and they confirmed the same issue as a condemned compressor. You said that you was going to go with them due to the pricing be better for your budget needs and we understood. As a matter of fact we also offered if you needed anything moving forward let us know. Your compressor was grounded which means it was an electrical not mechanical failure. Sounds just like another company just trying to throw another company under the bus to make themselves look better. Which is poor and unprofessional. You was never ripped off or mislead as both companies confirmed that compressor was the bad. The only part we disagree about is how it failed.