December 26, 2019 · review of Hopkins Air Conditioning
I have been using Hopkins Air Conditioning as my point of contact for any AC issues for the last 10 years or so. They are very reliable, professional and always do a great job. I highly recommend them.
Kathleen Raese
April 21, 2021
Patrick. Came out for my monthly checkup. He was very thorough. I would appreciate his returning for future appointments. Thanks Hopkins, you always come to my rescue. Kathy Raese
Response from the owner · April 21, 2021
Thank you for your 5 star review! We are glad Patrick met your expectations!
Michael Doria
September 8, 2020
My AC unit stopped working so I called Hopkins AC. The Hopkins team was professional and quick to respond. Aaron P. the service technician arrived on time and fixed the problem right away. He went above and beyond to check my HVAC system was running safely. Big thanks to Aaron for a job well done.
Response from the owner · February 6, 2021
Thank you for your 5 star review.
juan jurado
September 5, 2025
This is the second time Eduan has serviced my A/C. Always very professional and knowledgeable at his craft.
Response from the owner · September 8, 2025
Thank you so much for your great feedback, Juan! We’re glad to hear that Eduan continues to provide you with professional and knowledgeable service. We look forward to serving you again whenever you need us!
Lynette Roots
August 2, 2023
***Updated Review: We’ve used this company since they used to be called First Response A/C. They installed our current a/c unit 3 years ago and we’ve used them for maintenance every 6 months. We’ve had some issues with our new unit and although Hopkins was quick to address these issues, it started to feel like we got a bad lemon unit. Recently, AC compressor went out and their pricing to replace (with warranty coverage on the part) was completely outrageous and it became apparent to us that we had become a cash cow for this company ($200 maintenance package yearly + $$ for service calls). We decided to get a second opinion and the other company was shocked that we’ve had a maintenance agreement since it appears Hopkins failed to notice a refrigerant leak (which contributed to the compressor failing). All in all I feel ripped off and mislead by this company. Please find another provider that is honorable, does their due diligence at each service, and charges fair prices. ————— OLD Review —————— They are always quick to respond to calls. They perform quality work and the techs are always courteous and professional. I’m glad we found them!
Response from the owner · August 3, 2023
Family Roots, There is alot of misleading and inaccurate information in this review. First, Hopkins Air NEVER sold you your unit, First Response did. That company is no longer in business. We have no affiliation with First Response at all. I recall you spoke with our service manager after we properly diagnosis you had a bad compressor. You was not happy with price so you called another company (Swabys Ac) and they confirmed the same issue as a condemned compressor. You said that you was going to go with them due to the pricing be better for your budget needs and we understood. As a matter of fact we also offered if you needed anything moving forward let us know. Your compressor was grounded which means it was an electrical not mechanical failure. Sounds just like another company just trying to throw another company under the bus to make themselves look better. Which is poor and unprofessional. You was never ripped off or mislead as both companies confirmed that compressor was the bad. The only part we disagree about is how it failed.