Lauren A.

We were very disappointed! Hopkins has been servicing our home 2 units well for the last couple of years. We asked them for a quote for our rental unit. They were much higher than another company who we ultimately used. Over the weekend, one of our home units went out. My husband called for support. At first a tech said they could come in two days. Then another man called back and told him that because we didn’t use them for the rental unit install, they would not service us. My husband told him they had just been out for home maintenance in April, but Hopkins said they still wouldn’t come. We were shocked! I am responding to your reply. Your estimate was for a different address from our service contract and we were giving you the option to bid on it. Your estimate was almost double the price of the company we selected. Your prices are high and we have paid them in the past. We will not be in the future as your loyalty cannot be relied upon.

I called this company and had someone (John) out within two hours. They were professional, informative, honest and extremely pleasant to deal with. Even the actual owner of the company came out right away with a part that was needed for the repair. From the girl who answered the phone (sorry, I forget your name), to the owner and particularly to John, this is definitely a 10/10 company. And this is my first review ever.

Gazi is fantastic! He does a great job explaining everything and is very detailed and thorough! Completely reckoned!

John and Andre were able to diagnose the problems I was experiencing with my air conditioner. I previously used 2 other companies who overcharged and did not address or repair my unit. I was so impressed by the way these fellows conducted the service call that I have now signed a maintenance contract . Highly recommend Hopkins.