Lauren A.

★★★★★

October 16, 2022 · review of Hopkins Air Conditioning

Jonathan was excellent. He came out on. Sunday evening and told us what was broken with our unit. We ultimately decided it to use Hopkins but they came when the said they would and were very reliable and professional.

Response from the owner · October 17, 2022

Thank you for your 5 star review!

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Other reviews for Hopkins Air Conditioning

Martha Gilbert

May 28, 2024

★☆☆☆☆

We were very disappointed! Hopkins has been servicing our home 2 units well for the last couple of years. We asked them for a quote for our rental unit. They were much higher than another company who we ultimately used. Over the weekend, one of our home units went out. My husband called for support. At first a tech said they could come in two days. Then another man called back and told him that because we didn’t use them for the rental unit install, they would not service us. My husband told him they had just been out for home maintenance in April, but Hopkins said they still wouldn’t come. We were shocked! I am responding to your reply. Your estimate was for a different address from our service contract and we were giving you the option to bid on it. Your estimate was almost double the price of the company we selected. Your prices are high and we have paid them in the past. We will not be in the future as your loyalty cannot be relied upon.

Response from the owner · May 28, 2024

Mrs. Gilbert we were equally very disappointed that a customer we had been servicing for a year would go with an install with another contractor just because of a cheaper price. You see we actually have a live person answer the phones on a holiday weekend. Those services cost money. There is a reason why we charge more because we offer more. In the future I would remember you are not just buying a air conditioner you are buying a relationship for the length of that air conditioner.

Fin Hanley

December 22, 2021

★★★★★

I called this company and had someone (John) out within two hours. They were professional, informative, honest and extremely pleasant to deal with. Even the actual owner of the company came out right away with a part that was needed for the repair. From the girl who answered the phone (sorry, I forget your name), to the owner and particularly to John, this is definitely a 10/10 company. And this is my first review ever.

Response from the owner · December 22, 2021

Thank you for your 5 star review! We are glad to hear we met your expectations on your ac repair!

theresa Link

April 24, 2025

★★★★★

Gazi is fantastic! He does a great job explaining everything and is very detailed and thorough! Completely reckoned!

Response from the owner · April 29, 2025

Thank you for your feedback. We’re happy to hear Gazi has met expectations.

Sandra Rinando

June 17, 2020

★★★★★

John and Andre were able to diagnose the problems I was experiencing with my air conditioner. I previously used 2 other companies who overcharged and did not address or repair my unit. I was so impressed by the way these fellows conducted the service call that I have now signed a maintenance contract . Highly recommend Hopkins.

Response from the owner · July 1, 2020

Thats great to hear we were able to address the issues with your system. We're so happy to have you on our Maintenance Membership. Thank you for your business.