R Feder
Gazi was not here. The guy that was here was terrific
Response from owner
December 7, 2024
Other reviews
Vera BeviniBianchi
Scott. Wow! The embodiment of professionalism, expertise, thoughtfulness and respect. As I told him, if this is how Hopkins performs as a company, they'll have me as their customer forever. We had an A/C issue: he thoroughly analyzed the potential causes, discussed with me the two emerging hypothesis, tested them and landed on a solution. He exudes expertise in a calm and collected way that, given the situation, I genuinely appreciated. I had the feeling that "he got us" and that he genuinely cared. So so so many times I have come across technicians that might do their job, but don't seem to care much about it (or you). Not Scott, he truly seemed to care. And that came across how he communicated: clear, patient, at every step of the visit. Bottom line: Scott raises the bar and if he is what Hopkins is all about, they will have us as customers for life. Thank YOU, Scott!
Mike Vander Werf
Fantastic service, friendly, on time, no bs. Finally! Thank you Gazi!
Michelle Herman
Really appreciated Ervine fixing our AC on a Sunday. Really nice guy and took care of everything!
Laurie R.
Excellent customer service. Very professional and polite. Thank you, Gazi!