March 14, 2022 · review of Hopkins Air Conditioning
We are happy with the work performed for us by Hopkins Air Conditioning. The work was completed early and within the time frame proposed. They answered all of our questions and we above and beyond to resolve our issues. They cleaned up when they were finished which was appreciated. Chad, Gabe and Xavier were all great! I would recommend and use them again.
Jerrold Bamel
September 22, 2025
Technician was prompt. Right after Technician departed my system started making a loud noise which it was not making before his maintenance. I called Hopkins immediately and they sent the technician back to my house to determine what was causing the problem. He identified the issue as something with the drainage pump which he resolved. The pump now intermittently is making the same loud noise. I'll live with it until I replace the 17 year old system. I chose not to go with Hopkin's Rheem system and will go with a company who will install a Daikin system at @2K USD less.
Response from the owner · September 23, 2025
Thank you for sharing your experience, Jerrold. We appreciate your feedback and are committed to improving, so please reach out to us directly at hopkins@libertyservicepartners.com if you'd like to discuss your concerns further.
Alan Gadol
May 28, 2020
Richard was the complete professional. He was polite and able to cohesively explain what needed to be done. He worked in a clean and organized manner I was very happy with the work he did at my house Dr Alan S Gadol
Response from the owner · July 1, 2020
Dr Gadol, Its wonderful to hear that Richard provided a great service. We'll be sure to pass the praise on to him.
Jennifer Lamb
April 14, 2021
I had the pleasure of working with Hopkins for an AC repair. Patrick was the technician and showed nothing but absolute professionalism. My AC was repaired quickly and for a price I felt was reasonable. I will definitely be referring this company in the future and always using them for future repairs. 5 stars!
Response from the owner · April 14, 2021
Thank you for your 5 star review! We are glad to hear Patrick met your expectations on your ac repair.
Austin Uhrig
June 30, 2023
Tried to charge me $4,500 to replace all major components under the guise the system was absolutely toast. *Did not offer any other alternative* Had another reputable contractor recommended to me by my home inspector. They fixed the AC unit for $450 and gave advice on how to keep the unit running/maintenance. Only putting this here because I know most people don't realize that they are overpaying for services.
Response from the owner · June 30, 2023
There is always two sides to a review. Here is ours side. The roommate Brooks Knight called us on a recorded line saying he had permission from Austin to authorize repairs and pay for them with Austin card. Farthest from the truth. Brooks stated "the unit drain pan has been full of water for a couple days now". When tech arrived and spent over an hour going through the entire system he found the coil was freezing up do to an impacted coil and was creating all the water. We never said the 7 year old unit was toast. We sent an estimate of repairs at Austin request. We did give him several options all of them was expensive in his mind and was just looking for the cheapest, quick fix since he just bought the house. We only charged our trip charge and did not even charge him a diagnosis fee. We have a fantastic reputation and we stand behind our workmanship on all repairs for 1 year so we are not going to just do a quick fix if does not solve your main problem. Glad you found a contractor to fit your budget needs.