William Browne

Sales person didn’t follow any of our direction on installation requests and didn’t share most of what he said they would do with the installation team! Very disappointed. Poor customer service. Both the sales man and the installation manager tried to talk us out of believing what was said and agreed upon. Just another volume company not quality!!

This company is the way to go. Originally they did maintenance on an old system and added two bedroom returns. I was so impressed that when it came time to replace the old system I depended on Hopkins Air Conditioning. There was no pressure selling. I was delighted with the fast install and the respectful, fastidious workers. When it came time for the permit inspection Shy arrived early to check out everything to make things go faster. He was very knowledgeable and helpful to in answering questions. He is a great representative for the company. I hesitate to brag too much because if too many people use Hopkins Air Conditioning their schedule will be fuller and perhaps more difficult for me to schedule them when needed.

Here’s another great experience I have had with Hopkins Air. Gazi, the service advisor, gave me exceptional service on my AC maintenance. Gazi performed all the inspections of my AC inside and out. He took photos of what work he did and provided detailed information about each task and recommendations. This company has excellent reviews because they actually do the work other companies don’t. They don’t just come and do a visual inspection and test the compressor. Hopkins does a detailed inspection on all aspects of your AC unit and show you photos of all the inspections, complete cleaning of drains, coils and compressor, test for ductwork leaks and many more things that most companies charge you for but don’t do quality work. I have used many companies over the years and Hopkins has been the best.

Hopkins Air Conditioning has been great to work with. They have been responsive and on time each time they have assisted us since installing our HVAC system. Xavier most recently performed our system maintenance and went above and beyond to help us out and make sure we understood and were satisfied with everything he did.