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Topic

Trust & Reliability

100% positive

Across 1086 reviews of Hopkins Air Conditioning in West Palm Beach, FL, trust & reliability appears in 36 reviews (100% positive), from 2025-02-06 through 2026-09-29.


Key findings

  • Trust & Reliability mentioned in 36 of 1086 reviews (3.3%)

  • 100% of Trust & Reliability reviews are 4 or 5 stars

  • Average rating in Trust & Reliability reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    89%32 mentions
  • Technical Knowledge & Expertise

    44%16 mentions
  • Punctuality & On-Time Service

    36%13 mentions
  • Communication & Updates

    33%12 mentions
  • Responsiveness & Speed

    33%12 mentions
  • Problem Resolution & Effectiveness

    22%8 mentions

Reviews mentioning trust & reliability

September 16, 2026

Tenelle Gilbert

Even though my unit cant be repaired they are the best. On time, honest and friendly<br><br>My unit is 21 years old. Cant complain!

September 16, 2026

Patti Rydberg

Eduan and John are personable, informative and thorough. We felt comfortable trusting their suggestions right away. Great staff‼️

September 9, 2026

Carol McQuillen

I found Hopkins Air through my condo association because they are on the list of trusted contractors that have done work in the building for other residents. There are a lot of AC companies down here in the South, but I'm so grateful to have found one that is dependable and I can trust. In the short time since I've moved down here from IN, I've quickly realized the hard way that many AC companies are not either of those things.<br>Hopkins has proven to be punctual, professional and reasonable. Rcently,I had a problem with humidity in my unit and John came out right away to assess the problem.<br>He didnt try to oversell me on anything and was just straight up and honest , exactly what you want but often dont get from any contractor. There's a reason that few contractors can manage to stay in business for an extended time. Hopkins has my loyal support for over a year now and I would highly recommend them.

July 8, 2026

Sebastian Clarke

We had an issue with an aging AC unit and they were honest without blowing the issue out of proportion- incredibly helpful. Existing customer and happy to be working like them.

Response from owner

Thank you for your 5 star review!

July 9, 2021

May 19, 2026

Barry Kramer

Two new units installed and my house is cool, comfortable and running smoothly..been using Hopkins for years.. reliable.

Response from owner

Thank you so much for your wonderful feedback, Barry! We're glad to hear that your new units are keeping your home cool and comfortable, and we truly appreciate your loyalty over the years. It's always our goal to provide reliable service at Hopkins Air Conditioning, and we're thrilled to have met your expectations!

May 20, 2026

May 9, 2026

renee vogel

We have been Hopkins customers since 2013. Regardless of whether the issue has been routine maintenance or problems, they have always given us prompt, reliable and excellent service. We highly recommend them!

Response from owner

Thanks so much for the positive review. And Thank You for your business.

December 12, 2018

May 5, 2026

Donald Craven

I highly recommend this A/C repair business. They are honest and responsive while providing expert service at a reasonable cost.

Response from owner

We couldn’t be more pleased to hear of your great experience with our service. Thank you for very much for your review. As always anything we can help with in the future, please don’t hesitate to call. Thank you, the Hopkins Air team.

January 8, 2020

April 29, 2026

Dolly Rickert

As usual Hopkins got it done. Jonah was a pleasure and did a good job efficiently and quickly. I place my trust in this company and honesty.

Response from owner

Thank you so much for your wonderful feedback, Dolly! We're glad to hear that Jonah provided efficient and trustworthy service, and we appreciate your continued trust in us at Hopkins Air Conditioning.

March 31, 2026

April 12, 2026

Harry & Bev DiCicco

Had a floor person break a pipe on my air conditioner and didn’t tell me. When I found the air conditioner leaking profusely I ran and called Hopkins because they take care of my unit normally. They came out fixed it immediately and all is well now. So happy to be with them😊 BKD

Response from owner

Thank you so much for your wonderful feedback, Harry & Bev! We're glad to hear that our team was able to fix your air conditioner promptly and that you're satisfied with our service at Hopkins Air Conditioning. 😊

April 13, 2026

April 6, 2026

Dart Drew

Never disappointed with these guys. On time and on point!

Response from owner

Thank you for your feedback

April 4, 2024

April 3, 2026

Elionora Fatu

Great service! Very dependable!

Response from owner

Thank you so much for your wonderful feedback, Elionora! We're glad to hear that you found our service dependable, and we look forward to continuing to serve you at Hopkins Air Conditioning.

April 5, 2026

April 2, 2026

Kitty Hamilton

I use Hopkins on multiple rental properties. The guys are always very knowledgable, show me evidence of anything wrong, and they don't try to sell you. I trust them all around!!

Response from owner

Thank you so much for your wonderful feedback, Kitty! We're glad to hear that our team consistently provides knowledgeable service and builds your trust across your rental properties at Hopkins Air Conditioning.

April 5, 2026

February 23, 2026

Eric Rajchel

Highly recommend Hopkins Air Conditioning if you are looking for an AC contractor in Palm Beach. Great experiences with them; on time, quality service and stand behind their work. Don't hesitate to use!

Response from owner

Thank you so much for your wonderful feedback, Eric! We're glad to hear about your great experiences with our team and appreciate your high recommendation of Hopkins Air Conditioning.

February 24, 2026

February 11, 2026

Michael Fox

I had to be away. I trusted the mechanic to do the work without us being there. Not something I do lightly. Great job called me when done. Very good company

Response from owner

Thank you so much for your 5-star rating, Michael! We're glad to hear you were satisfied with our services and look forward to serving you again in the future.

January 31, 2026

January 15, 2026

Kenneth Brown

Highly recommended. Very reliable, always on time, very professional. Armando was very nice, and respected our property.

Response from owner

Thank you for your five star review.

January 3, 2024

November 19, 2025

sue wallenborn

Gazi was on time, very thorough, efficient and communicated his findings effectively. I trust the team at Hopkins. I

Response from owner

Thank you for feedback

January 10, 2025

November 18, 2025

Joyce Bortnick

Always dependable and available

Response from owner

Thank you very much for the 5 star review!

February 11, 2020

November 8, 2025

Mary Hammontree

Had a wonderful experience with our maintenance visit today! Very professional and polite. Truly appreciated the friendly and thoughtful way they inspected everything and told us what should be done to prevent any possible failures of our system. Hopkins Air is a good and reputable company you can trust!😀

Response from owner

Thank you so much for your wonderful feedback, Mary! We’re glad to hear you had a positive experience during your maintenance visit and appreciate your trust in Hopkins Air Conditioning!

November 10, 2025

November 6, 2025

Kazik Szczechowski

Great service and very reliable.

Response from owner

Thank you for your feedback!

June 27, 2023

October 13, 2025

Benny Flores

Technician came in a diagnosed an issue that was misdiagnosed by another vendor. The order the parts that were needed and had me back up and working. Very trustworthy.

Response from owner

Thank you so much for your kind words, Benny! We’re thrilled to hear that our technician was able to accurately diagnose the issue and get you back up and running. Your trust in us means a lot!

October 13, 2025

October 7, 2025

Brian Douglas

Gazi has been servicing our homes in Wellington and West Palm Beach for a couple years now and has always been great, reliable, and on time. Five stars

Response from owner

Thank you for your feedback. We’re happy to hear. Gazi has met your expectations.

September 7, 2024

October 3, 2025

Petra Cardenas

We love Hopkins, they are always on time and service is top notch! We especially appreciate the weekend service when needed.

Response from owner

Thank you so much for your wonderful feedback, Petra! We're thrilled to hear that you love our timely service and appreciate our weekend availability; we look forward to serving you again!

October 6, 2025

August 12, 2025

Kara Caplivski

Literally the best AC company in South Florida, and we have tried them all! All of their technicians are so sincere and professional. Grateful to finally have a AC company we trust.

Response from owner

Thank you so much for your kind words, Kara! We’re glad to hear that you trust us and appreciate the sincerity and professionalism of our technicians at Hopkins Air Conditioning. We look forward to serving you again in the future!

August 12, 2025

August 8, 2025

Ken Sylvester

Hopkins, shows up when they say they will and deliver good service. Technicians (Edwin especially) communicate well, and are kind and personable.

Response from owner

Thank you for your feedback!

October 6, 2022

July 31, 2025

S. K.

Honest, trustworthy, responsive, and professional. They're a terrific company and they truly have the customer's best interest at heart. I highly recommend them. Eduan came today for the 6 month check-up and was terrific.

Response from owner

Thank you for your feedback!

September 1, 2023

July 27, 2025

F M

I had a great experience with Gazi from Hopkins Air Conditioning. He came in promptly, was extremely professional, and took the time to answer all of my questions without rushing. His knowledge and attention to detail really stood out. Top-notch service from start to finish — highly recommend Gazi if you're looking for reliable and honest AC work. Definitely someone you can trust with your home's comfort!

Response from owner

Thank you so much for your wonderful feedback! We’re glad to hear about your great experience with Gazi and appreciate your recommendation of our team at Hopkins Air Conditioning. Feel free to reach out anytime you need us again!

July 28, 2025

July 23, 2025

Josh Popper

Gazi was very informative and helpful. He found a few problems that our inspector and former AC company missed. We are grateful for his expertise and integrity.

Response from owner

Thank you so much for your wonderful feedback, Josh! We’re thrilled to hear that Gazi’s expertise and integrity made a positive impact on your experience with us at Hopkins Air Conditioning.

July 24, 2025

July 21, 2025

Jane Chasin

Hopkins Air is a reliable company. They go out of their way to make appointments work with your time frame. I would recommend them!

Response from owner

Thank you for your feedback

July 1, 2024

July 15, 2025

eric taylor

Excellent service. AC checked out on me they came the next morning and fixed. I also signed up for their maintenance package. They are my go to AC compacy. Most importantly they are honest.

Response from owner

Thank you so much for your fantastic feedback, Eric! We’re thrilled to hear you found our service excellent and appreciate your trust in us as your go-to AC company. We look forward to keeping your AC in great shape with our maintenance package.

July 15, 2025

June 25, 2025

Pete Scala

The technician kept me informed as to when he will arrive. He fixed the problem and explained why my system went down. I am going to use Hopkins for a new installation to replace my old equipment. Overall an excellent job. It is hard to trust as anyone these days but this firm was great from start to finish!

Response from owner

Thank you for your feedback! We are glad our company has met your expectations.

September 15, 2022

June 6, 2025

Laura

Very professional. Great service. Definitely recommend Technician does not lie to fix things that are not necessary as it happened to me with other companies. Extremely satisfied

Response from owner

Thank you for your 5 star review!

February 10, 2023

May 12, 2025

Richard Fowler

Very good service and very dependable.

Response from owner

Thank you for your feedback.

May 20, 2025

April 22, 2025

Sean Leibowitz

Hopkins was fantastic from start to finish. They were professional, courteous, and—most importantly—honest. After thoroughly checking multiple systems, they confirmed everything was functioning properly and didn’t try to upsell or create unnecessary work. They even offered to return when the humidity rises to reassess the situation. I really appreciated their transparency and integrity. I’d absolutely call them again.

Response from owner

Thank you for your 5 star review. Pleasure working with you.

October 12, 2022

April 7, 2025

Peter Lippman

We're on our third air conditioner system, the first two lasting about ten years each. Hopkins Air Conditioning has proved to be the most reliable and trustworthy of the related companies with which we have dealt over that 25 yer period.

Response from owner

Thank you for the feedback.

April 23, 2025

February 18, 2025

Collectibles Cafe

Hopkins Air came out to us during an emergency with our a/c. Extremely informative and trustworthy. Highly recommend.

Response from owner

Thank you for your feedback!

October 6, 2022

February 7, 2025

Jennifer Lourie

Hopkins shows up on time and on budget. They are highly responsive and extremely knowledgeable and professional.

Response from owner

Thank you for taking the time to provide feedback on your recent experience with Hopkins Air Conditioning. We appreciate your business and look forward to serving you again soon.

June 4, 2024