Topic
Trust & Reliability
100% positiveAcross 1086 reviews of Hopkins Air Conditioning in West Palm Beach, FL, trust & reliability appears in 36 reviews (100% positive), from 2025-02-06 through 2026-09-29.
Key findings
Trust & Reliability mentioned in 36 of 1086 reviews (3.3%)
100% of Trust & Reliability reviews are 4 or 5 stars
Average rating in Trust & Reliability reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
89%32 mentionsTechnical Knowledge & Expertise
44%16 mentionsPunctuality & On-Time Service
36%13 mentionsCommunication & Updates
33%12 mentionsResponsiveness & Speed
33%12 mentionsProblem Resolution & Effectiveness
22%8 mentions
Reviews mentioning trust & reliability
Tenelle Gilbert
Even though my unit cant be repaired they are the best. On time, honest and friendly<br><br>My unit is 21 years old. Cant complain!
Patti Rydberg
Eduan and John are personable, informative and thorough. We felt comfortable trusting their suggestions right away. Great staff‼️
Carol McQuillen
I found Hopkins Air through my condo association because they are on the list of trusted contractors that have done work in the building for other residents. There are a lot of AC companies down here in the South, but I'm so grateful to have found one that is dependable and I can trust. In the short time since I've moved down here from IN, I've quickly realized the hard way that many AC companies are not either of those things.<br>Hopkins has proven to be punctual, professional and reasonable. Rcently,I had a problem with humidity in my unit and John came out right away to assess the problem.<br>He didnt try to oversell me on anything and was just straight up and honest , exactly what you want but often dont get from any contractor. There's a reason that few contractors can manage to stay in business for an extended time. Hopkins has my loyal support for over a year now and I would highly recommend them.
Sebastian Clarke
We had an issue with an aging AC unit and they were honest without blowing the issue out of proportion- incredibly helpful. Existing customer and happy to be working like them.
Response from owner
July 9, 2021
Barry Kramer
Two new units installed and my house is cool, comfortable and running smoothly..been using Hopkins for years.. reliable.
Response from owner
May 20, 2026
renee vogel
We have been Hopkins customers since 2013. Regardless of whether the issue has been routine maintenance or problems, they have always given us prompt, reliable and excellent service. We highly recommend them!
Response from owner
December 12, 2018
Donald Craven
I highly recommend this A/C repair business. They are honest and responsive while providing expert service at a reasonable cost.
Response from owner
January 8, 2020
Dolly Rickert
As usual Hopkins got it done. Jonah was a pleasure and did a good job efficiently and quickly. I place my trust in this company and honesty.
Response from owner
March 31, 2026
Harry & Bev DiCicco
Had a floor person break a pipe on my air conditioner and didn’t tell me. When I found the air conditioner leaking profusely I ran and called Hopkins because they take care of my unit normally. They came out fixed it immediately and all is well now. So happy to be with them😊 BKD
Response from owner
April 13, 2026
Dart Drew
Never disappointed with these guys. On time and on point!
Response from owner
April 4, 2024
Elionora Fatu
Great service! Very dependable!
Response from owner
April 5, 2026
Kitty Hamilton
I use Hopkins on multiple rental properties. The guys are always very knowledgable, show me evidence of anything wrong, and they don't try to sell you. I trust them all around!!
Response from owner
April 5, 2026
Eric Rajchel
Highly recommend Hopkins Air Conditioning if you are looking for an AC contractor in Palm Beach. Great experiences with them; on time, quality service and stand behind their work. Don't hesitate to use!
Response from owner
February 24, 2026
Michael Fox
I had to be away. I trusted the mechanic to do the work without us being there. Not something I do lightly. Great job called me when done. Very good company
Response from owner
January 31, 2026
Kenneth Brown
Highly recommended. Very reliable, always on time, very professional. Armando was very nice, and respected our property.
Response from owner
January 3, 2024
sue wallenborn
Gazi was on time, very thorough, efficient and communicated his findings effectively. I trust the team at Hopkins. I
Response from owner
January 10, 2025
Joyce Bortnick
Always dependable and available
Response from owner
February 11, 2020
Mary Hammontree
Had a wonderful experience with our maintenance visit today! Very professional and polite. Truly appreciated the friendly and thoughtful way they inspected everything and told us what should be done to prevent any possible failures of our system. Hopkins Air is a good and reputable company you can trust!😀
Response from owner
November 10, 2025
Kazik Szczechowski
Great service and very reliable.
Response from owner
June 27, 2023
Benny Flores
Technician came in a diagnosed an issue that was misdiagnosed by another vendor. The order the parts that were needed and had me back up and working. Very trustworthy.
Response from owner
October 13, 2025
Brian Douglas
Gazi has been servicing our homes in Wellington and West Palm Beach for a couple years now and has always been great, reliable, and on time. Five stars
Response from owner
September 7, 2024
Petra Cardenas
We love Hopkins, they are always on time and service is top notch! We especially appreciate the weekend service when needed.
Response from owner
October 6, 2025
Kara Caplivski
Literally the best AC company in South Florida, and we have tried them all! All of their technicians are so sincere and professional. Grateful to finally have a AC company we trust.
Response from owner
August 12, 2025
Ken Sylvester
Hopkins, shows up when they say they will and deliver good service. Technicians (Edwin especially) communicate well, and are kind and personable.
Response from owner
October 6, 2022
S. K.
Honest, trustworthy, responsive, and professional. They're a terrific company and they truly have the customer's best interest at heart. I highly recommend them. Eduan came today for the 6 month check-up and was terrific.
Response from owner
September 1, 2023
F M
I had a great experience with Gazi from Hopkins Air Conditioning. He came in promptly, was extremely professional, and took the time to answer all of my questions without rushing. His knowledge and attention to detail really stood out. Top-notch service from start to finish — highly recommend Gazi if you're looking for reliable and honest AC work. Definitely someone you can trust with your home's comfort!
Response from owner
July 28, 2025
Josh Popper
Gazi was very informative and helpful. He found a few problems that our inspector and former AC company missed. We are grateful for his expertise and integrity.
Response from owner
July 24, 2025
Jane Chasin
Hopkins Air is a reliable company. They go out of their way to make appointments work with your time frame. I would recommend them!
Response from owner
July 1, 2024
eric taylor
Excellent service. AC checked out on me they came the next morning and fixed. I also signed up for their maintenance package. They are my go to AC compacy. Most importantly they are honest.
Response from owner
July 15, 2025
Pete Scala
The technician kept me informed as to when he will arrive. He fixed the problem and explained why my system went down. I am going to use Hopkins for a new installation to replace my old equipment. Overall an excellent job. It is hard to trust as anyone these days but this firm was great from start to finish!
Response from owner
September 15, 2022
Laura
Very professional. Great service. Definitely recommend Technician does not lie to fix things that are not necessary as it happened to me with other companies. Extremely satisfied
Response from owner
February 10, 2023
Richard Fowler
Very good service and very dependable.
Response from owner
May 20, 2025
Sean Leibowitz
Hopkins was fantastic from start to finish. They were professional, courteous, and—most importantly—honest. After thoroughly checking multiple systems, they confirmed everything was functioning properly and didn’t try to upsell or create unnecessary work. They even offered to return when the humidity rises to reassess the situation. I really appreciated their transparency and integrity. I’d absolutely call them again.
Response from owner
October 12, 2022
Peter Lippman
We're on our third air conditioner system, the first two lasting about ten years each. Hopkins Air Conditioning has proved to be the most reliable and trustworthy of the related companies with which we have dealt over that 25 yer period.
Response from owner
April 23, 2025
Collectibles Cafe
Hopkins Air came out to us during an emergency with our a/c. Extremely informative and trustworthy. Highly recommend.
Response from owner
October 6, 2022
Jennifer Lourie
Hopkins shows up on time and on budget. They are highly responsive and extremely knowledgeable and professional.
Response from owner
June 4, 2024