Topic
Maintenance Plan & Service Contract
95% positiveAcross 1001 reviews of Hopkins Air Conditioning in West Palm Beach, FL, maintenance plan & service contract appears in 20 reviews (95% positive), from 2025-02-06 through 2026-06-04.
Key findings
Maintenance Plan & Service Contract mentioned in 20 of 1001 reviews (2%)
95% of Maintenance Plan & Service Contract reviews are 4 or 5 stars
Average rating in Maintenance Plan & Service Contract reviews: 4.9★
Aspects most discussed in these reviews
Professionalism & Conduct
75%15 mentionsPricing & Value
40%8 mentionsTechnical Knowledge & Expertise
40%8 mentionsProblem Resolution & Effectiveness
30%6 mentionsResponsiveness & Speed
25%5 mentionsScheduling & Booking Ease
25%5 mentions
Reviews mentioning maintenance plan & service contract
Niiko Rautiola
AC stopped blowing cold air overnight, Hopkins was quick to find a Tech and send him out the next afternoon. Capacitor had failed. Cost was $500 after signing up for their maintenance program, to change a $40 part...seems rather excessive which is why it was not a 5-star rating. Morale of story, do your annual maintenance and hope your AC doesn't go out in the FL summer.
Maria Mehaffy
Technician was very nice, explained what the maintenance plan included, & let us know as well as showed us the problem & how to solve it. Was neat as well. Not messy.
Response from owner
July 30, 2024
Nicole Bender
This company has gained my confidence back in their service and success. Had a few painful moments with them a few years ago but stuck with them due to a maintenance contract. Happy that I did because they are back to providing high quality service. Thank you!
Response from owner
May 27, 2024
Judy G
Ramniez arrived on a Sunday afternoon to clean the AC units. He was friendly, efficient and wore booties over his shoes without any prompts to do so, huge bonus points!! Best of all, today’s visit was free, as part of our service contract. I highly recommend this business for being timely, caring, honest and fair.
Response from owner
April 20, 2026
Island- Shugah
I am so grateful to Hopkins Air and it's professional service members. I keep a maintaince package with Hpokins Air and my home is all the better for it.
Response from owner
September 8, 2025
Bruce Lowen
Maintenance contract. Excellent work. Great service people and they keeps my hvac running well all year!
Response from owner
October 16, 2023
Kathya Alfaro
Sabrina Thank you so much for always sending the right technician to service our A/C. Highly recommend the maintenance program.
Response from owner
April 5, 2026
Mary Loftis
On time, professional and this is my fourth year with this company with a contract. Always available.
Response from owner
May 6, 2024
Elaine Horton
Technician worked with us regarding timing of the visit. It took a while to locate a small blown fuse in the unit. Once replaced, all well. No charge - covered under service contract.
Response from owner
May 3, 2022
Michael Geers
Very professional and a great price. I have a fabulous maintenance contract that guarantees the integrity of my home A/C. The super professional talent supplied is a tech named David 2 and he takes care of my system as if it were his own. I cannot thank Hopkins Air enough for the customer care and technical expertise of Gazi and the guarantee of my cooling system integrity.
Response from owner
July 2, 2021
Marleen Ayton
Recommend Hopkins to my customers and use them myself. Their annual service contract is great for personal and income properties
Response from owner
March 7, 2026
Doug WOJCIECHOWSKI
Great service came out on a Father’s Day Sunday and had me up and running in a couple hours once again thank you very much and I’m glad that I signed up for your contract
Response from owner
July 9, 2021
Richard H
Just had my HVAC serviced. As always, great communication, tech and customer service. Renewed my annual contract. Ervine was outstanding!
Response from owner
January 11, 2024
Anne Marie Birdsong
Great service, competent technician. Happy to have my service contract with Hopkins AC.
Response from owner
May 20, 2025
Deborah Weiner
I’ve been with Hopkins Air for about four years now on a service contract, and they’ve always been fantastic. They just installed a new AC system for me, and once again, everything went perfectly. The technicians showed up right on time, were super professional, and finished the job quickly and neatly. The price was very fair too. It’s great to have a company you can really count on—highly recommend Hopkins Air!
Response from owner
October 31, 2025
flo burrey
It was a pleasure doing business with Hopkins. They communication was top notch from the day that I contacted them to service my AC to now that the work is complete. Danat2 is a superstar. He was very professional and helpful. Even convinced me that having a service contract with Hopkins was worth the monthly investment.
Response from owner
October 16, 2025
Robert Greco
Scott 3 explained everything in detail, very professional, polite young man. I will certainly ask for him for my service contract appointments.
Response from owner
April 21, 2023
Janet Smith
Gazi Personable, honest and efficient. I bought the service contract because of his efficiency and reasonable pricing.
Response from owner
September 4, 2025
Sam Silversmith
I came home to no A/C today. I have a service contract with Hopkin’s Air, so of course, I called them. They went over and beyond my expectations, and had a service man to my house within two hours. That alone would be enough to earn a five star review. On top of that, Eduan, the technician that arrived was outstanding. He diagnosed and fix the problem quickly and neatly. I highly recommend Hopkin’s and Eduan to anyone needing in need of service or a new A/C.
Response from owner
July 22, 2025
eric taylor
Excellent service. AC checked out on me they came the next morning and fixed. I also signed up for their maintenance package. They are my go to AC compacy. Most importantly they are honest.
Response from owner
July 15, 2025