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Topic

Maintenance Plan & Service Contract

95% positive

Across 1001 reviews of Hopkins Air Conditioning in West Palm Beach, FL, maintenance plan & service contract appears in 20 reviews (95% positive), from 2025-02-06 through 2026-06-04.


Key findings

  • Maintenance Plan & Service Contract mentioned in 20 of 1001 reviews (2%)

  • 95% of Maintenance Plan & Service Contract reviews are 4 or 5 stars

  • Average rating in Maintenance Plan & Service Contract reviews: 4.9★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    75%15 mentions
  • Pricing & Value

    40%8 mentions
  • Technical Knowledge & Expertise

    40%8 mentions
  • Problem Resolution & Effectiveness

    30%6 mentions
  • Responsiveness & Speed

    25%5 mentions
  • Scheduling & Booking Ease

    25%5 mentions

Reviews mentioning maintenance plan & service contract

June 2, 2026

Niiko Rautiola

AC stopped blowing cold air overnight, Hopkins was quick to find a Tech and send him out the next afternoon. Capacitor had failed. Cost was $500 after signing up for their maintenance program, to change a $40 part...seems rather excessive which is why it was not a 5-star rating. Morale of story, do your annual maintenance and hope your AC doesn't go out in the FL summer.

May 22, 2026

Maria Mehaffy

Technician was very nice, explained what the maintenance plan included, & let us know as well as showed us the problem & how to solve it. Was neat as well. Not messy.

Response from owner

Thank you for your feedback.

July 30, 2024

April 23, 2026

Nicole Bender

This company has gained my confidence back in their service and success. Had a few painful moments with them a few years ago but stuck with them due to a maintenance contract. Happy that I did because they are back to providing high quality service. Thank you!

Response from owner

Hi Nicole, I apologize it took so long to get your unit cooling again. I see we were able to get you back cooling before the holiday weekend. Please understand we have no control over manufacture parts being on hand in stock. Our priority is to get customers up and running as quickly as possible. I appreciate your feedback and will have an internal conversation with parts staff. We should always be keeping our customers up to date on parts, not the other way around. No excuses. Our parts gentle was in some training for two days and your call should have been routed to our service manager in his absence.

May 27, 2024

April 19, 2026

Judy G

Ramniez arrived on a Sunday afternoon to clean the AC units. He was friendly, efficient and wore booties over his shoes without any prompts to do so, huge bonus points!! Best of all, today’s visit was free, as part of our service contract. I highly recommend this business for being timely, caring, honest and fair.

Response from owner

Thank you so much for your wonderful feedback, Judy! We're glad to hear that Ramniez provided you with friendly and efficient service, and we appreciate your recognition of his attention to detail. Your high recommendation means a lot to us, and we look forward to serving you again at Hopkins Air Conditioning!

April 20, 2026

April 13, 2026

Island- Shugah

I am so grateful to Hopkins Air and it's professional service members. I keep a maintaince package with Hpokins Air and my home is all the better for it.

Response from owner

Thank you for your fantastic feedback! We’re glad to hear about your positive experience and are grateful for your continued trust in Hopkins Air Conditioning for your AC needs. We look forward to continuing to provide you with excellent service whenever you need us!

September 8, 2025

April 6, 2026

Bruce Lowen

Maintenance contract. Excellent work. Great service people and they keeps my hvac running well all year!

Response from owner

Thank you for your feedback.

October 16, 2023

April 3, 2026

Kathya Alfaro

Sabrina Thank you so much for always sending the right technician to service our A/C. Highly recommend the maintenance program.

Response from owner

Thank you so much for your wonderful feedback, Kathya! We're glad to hear that Sabrina consistently sends the right technician to service your A/C, and we appreciate your high recommendation of our maintenance program!

April 5, 2026

March 16, 2026

Mary Loftis

On time, professional and this is my fourth year with this company with a contract. Always available.

Response from owner

Thank you for your feedback.

May 6, 2024

March 10, 2026

Elaine Horton

Technician worked with us regarding timing of the visit. It took a while to locate a small blown fuse in the unit. Once replaced, all well. No charge - covered under service contract.

Response from owner

Thank you for your 5 star review! We are glad to hear John and our company met your expectations.

May 3, 2022

March 9, 2026

Michael Geers

Very professional and a great price. I have a fabulous maintenance contract that guarantees the integrity of my home A/C. The super professional talent supplied is a tech named David 2 and he takes care of my system as if it were his own. I cannot thank Hopkins Air enough for the customer care and technical expertise of Gazi and the guarantee of my cooling system integrity.

Response from owner

Thank you for your 5 star review!

July 2, 2021

March 6, 2026

Marleen Ayton

Recommend Hopkins to my customers and use them myself. Their annual service contract is great for personal and income properties

Response from owner

Thank you so much for your wonderful feedback, Marleen! We’re glad to hear that you recommend us to your customers and appreciate your positive experience with our annual service contract at Hopkins Air Conditioning.

March 7, 2026

January 24, 2026

Doug WOJCIECHOWSKI

Great service came out on a Father’s Day Sunday and had me up and running in a couple hours once again thank you very much and I’m glad that I signed up for your contract

Response from owner

Thank you for your 5 star review!

July 9, 2021

January 21, 2026

Richard H

Just had my HVAC serviced. As always, great communication, tech and customer service. Renewed my annual contract. Ervine was outstanding!

Response from owner

Thank you for your feedback.

January 11, 2024

January 12, 2026

Anne Marie Birdsong

Great service, competent technician. Happy to have my service contract with Hopkins AC.

Response from owner

Thank you for your feedback

May 20, 2025

October 31, 2025

Deborah Weiner

I’ve been with Hopkins Air for about four years now on a service contract, and they’ve always been fantastic. They just installed a new AC system for me, and once again, everything went perfectly. The technicians showed up right on time, were super professional, and finished the job quickly and neatly. The price was very fair too. It’s great to have a company you can really count on—highly recommend Hopkins Air!

Response from owner

Thank you so much for your wonderful feedback, Deborah! We’re glad to hear that our team consistently meets your expectations and that you had a positive experience with your new AC installation at Hopkins Air Conditioning!

October 31, 2025

October 15, 2025

flo burrey

It was a pleasure doing business with Hopkins. They communication was top notch from the day that I contacted them to service my AC to now that the work is complete. Danat2 is a superstar. He was very professional and helpful. Even convinced me that having a service contract with Hopkins was worth the monthly investment.

Response from owner

Thank you so much for your wonderful feedback, Flo! We're glad to hear that you had a great experience with us and appreciate your kind words about our technician's professionalism and assistance. We're grateful for your trust and hope to continue serving you.

October 16, 2025

September 22, 2025

Robert Greco

Scott 3 explained everything in detail, very professional, polite young man. I will certainly ask for him for my service contract appointments.

Response from owner

Thank you for your feedback! We are happy to hear Scott and our team has met your expectations.

April 21, 2023

September 3, 2025

Janet Smith

Gazi Personable, honest and efficient. I bought the service contract because of his efficiency and reasonable pricing.

Response from owner

Thank you so much for your kind words, Janet! We're glad Gazi's honesty, efficiency, and personable approach made a strong impression and helped you feel confident in choosing our service contract. We appreciate your trust and look forward to serving you again whenever you need us!

September 4, 2025

July 22, 2025

Sam Silversmith

I came home to no A/C today. I have a service contract with Hopkin’s Air, so of course, I called them. They went over and beyond my expectations, and had a service man to my house within two hours. That alone would be enough to earn a five star review. On top of that, Eduan, the technician that arrived was outstanding. He diagnosed and fix the problem quickly and neatly. I highly recommend Hopkin’s and Eduan to anyone needing in need of service or a new A/C.

Response from owner

Thank you so much for your fantastic review, Sam! We’re thrilled to hear that Eduan provided outstanding service and that we could resolve your A/C issue quickly. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

July 22, 2025

July 15, 2025

eric taylor

Excellent service. AC checked out on me they came the next morning and fixed. I also signed up for their maintenance package. They are my go to AC compacy. Most importantly they are honest.

Response from owner

Thank you so much for your fantastic feedback, Eric! We’re thrilled to hear you found our service excellent and appreciate your trust in us as your go-to AC company. We look forward to keeping your AC in great shape with our maintenance package.

July 15, 2025