Communication

Joe Testa

On time and professional. Explaine problem and solution well

marilyn Plisco-Galinn

Miquel is a terrific sales man. I replaced my unit and advice given by Miquel was exactly what I needed. The technicians were prompt, extremely knowledgeable, and great in giving me all the answers from my umpteen questions. Hopkins was referred to me and I’m so happy I hired them. Great company

Anne Andersen

Great communication, explanation of services., Chad was professional, courteous and timely with our HVAC maintenance service.

Cynthia Jenney

Ervine explained everything to me and showed me what he was doing, great service.

David Kinberg

Honest, Professional, explained everything

Sam S

The technician who came to my home did a good job and EVENTUALLY explained what was going on and answered my questions.<br><br>Unfortunately, the customer service experience leading up to the appointment was frustrating. This was essentially the same issue I had last year, so I had several reasonable questions: Was this covered under last year's warranty? What does my maintenance agreement actually cover? Why is this happening again only three months after my April maintenance? Most importantly, how can I prevent it from happening in the future?<br><br>I don't understand why it was so difficult to get answers to such basic questions. As a customer paying hundreds of dollars, I don't think it's unreasonable to want to understand why a recurring issue is happening, whether it's covered under warranty, what my maintenance agreement includes, and how to prevent it.<br><br>My biggest concern was simple: Am I expected to pay another $500 every summer for the same issue? I think anyone would want an answer to that before authorizing another expensive repair.<br><br>Instead, I repeatedly felt like I was being talked over or given excuses rather than straightforward answers by customer service. And received no follow up prior to my appointment when the customer service person told me she would ask her manager. Seems like you would want to take care of such matters beforehand so your customer isn't left holding the bag to explain to the tech and things can go more smoothly and efficiently.<br><br>The technician eventually answered my questions, but it shouldn't have taken that long to get basic information.<br><br>I was charged*$244 after a 50% discount, but after calling around I found that other companies charge around $220 at their regular price for the same service. Given this information, Hopkins pricing feels extremely expensive and overpriced. It especially doesn't feel like a good value considering I'm already paying for a maintenance agreement with the company.<br><br>Overall, I don't feel the service was worth the price I paid. While the technician did a good job, the poor communication, lack of transparency, high pricing, and limited warranty made this not the best customer experience. Customers deserves straightforward answers, fair pricing, and to feel like they're being understood. As soon as my contract is up, I won't be renewing.

Kieth Burley

After researching and getting quotes from more than 10 different A/C companies, we ultimately chose Hopkins Air Conditioning—and I'm so glad we did.<br><br>From the very first conversation through the final installation, the entire team was professional, responsive, and genuinely focused on providing great customer service.<br><br>John Johnson was outstanding. He was incredibly knowledgeable, took the time to explain every option, answered all of my questions, and provided a fair, transparent quote. What I appreciated most was that he never tried to "sell" me anything or pressure me into upgrades I didn't need. Instead, he focused on helping me make the best decision for my home, which gave me complete confidence in choosing Hopkins.<br><br>Once we made our decision, Hopkins exceeded our expectations by scheduling and completing the installation the very next day.<br><br>Yadian and Manuel handled the installation, and they were exceptional. They worked seamlessly as a team, never seemed to stop moving, and paid incredible attention to every detail throughout the entire process. Their workmanship was top-notch, and they made sure everything was completed properly before leaving. They also took the time to walk me through the finished installation and ensured I was completely satisfied before closing out the job.<br><br>It's refreshing to work with a company that truly values professionalism, honesty, and customer satisfaction. If you're in the market for a new A/C system, I highly recommend Hopkins Air Conditioning. They earned my business, exceeded my expectations, and I wouldn't hesitate to recommend them to family and friends.

ken Lew

Gazi was a very knowledgeable, professional and pleasant service person. He understood the situation and was able to do the needed diagnosis. We have always been happy with Hopkins AC, their protocols of informing us when they are coming with a picture of the representative. Always efficient. We recommend them highly.

Ellie Awad

Miguel was very professional and worked diligently to clean the unit inside and outside He did a great job while explaining other things I might consider in the future.

jay goldberg

Jonah was very detailed, Friendly, and took the time to explain the details of the service.

Hennny

Please don’t forget to send the pictures. Thanks

Mike and Tami Crowley

Hopkins responded immediately to my call, diagnosed the problem, obtained the part and repaired in 48 hours. They kept me informed throughout the process through their courteous staff and skilled technicians. Very pleased. Thanks to all!

Peter Giurato

very professional,on time(sent text to let you know when technicians and installers were en route) and clean

Patrick Thompson

The Technician was on time and took time to explain the process he was about to undertake. He involved me in the process and asked if I had any questions throughout the maintenance project. I really appreciate his expertise and patience during the process.

Samuel Zalowitz

The representative did a thorough inspection of both systems and made adjustments to improve the airflow output. He answered all our questions and concerns.

Mark S.

Ramniez was polite, professional and was kind enough to explain what all of my options were based on what my AC was doing. Excellent service!

Luvlavidaboca

Phone staff are friendly; company texts you with the time frame & name techs will arrive; they then text to say Tech is on the way; They are on time & are communicative. Most importantly, they make an effort to provide same day service when the a/c isn't working. Very happy with Hopkins A/C.

Tanya Benjamin

We recently had our AC unit replaced, and I can honestly say the experience with this company was excellent from start to finish. From the initial consultation to the final installation, their team was professional, knowledgeable, and very transparent. They took the time to explain our options, pricing, and what would work best for our home without making us feel pressured. The installation crew arrived on time, worked efficiently, and kept everything clean and organized throughout the process. What I appreciated most was their attention to detail and how they made sure everything was working properly before they left. They also walked us through how to use the new system and answered all of our questions. If you’re looking for a reliable and honest AC company, I would definitely recommend Hopkins. Great service, great communication, and quality work all around.

Michael LaFratta

William and Felix showed up ahead of schedule, and the communication was excellent throughout the entire process! They finished a little earlier than expected, which was great. They respected my home and put down drop cloths to be as neat as possible, which I appreciated and reduced my stress level.👍🏼 ***UPDATE***UPDATE***UPDATE*** BRAND NEW SYSTEM FAILED INSPECTION - THESE THINGS HAPPEN, HOWEVER I HAVE CALLED 4 TIMES SINCE & SPOKE WITH A JOYCE TO FIND OUT WHEN THEY WILL BE MAKING THE CORRECTIONS SO THEY CAN HAVE IT RE-INSPECTED AND THEY KEEP SAYING THEY WILL GET BACK TO ME BUT NOONE EVER CALLS BACK! I'M SICK OF CHASING AFTER LIARS AND CON ARTIST, BUT HEY THAT'S WHAT FLORIDA IS RIGHT?? ***NEVER AGAIN AVOID THIS COMPANY AT ALL COSTS!!!!***

Sherri Kevoe

Very efficient and kept updating time of appointment. Thoroughly checked system under warranty maintenance

Norah Grubmeyer

Hopkins kept me updated about what time they would arrive. Tech was friendly and efficient.

todd stahl

Great prompt service. Great communication. Very professional. Trust completely. Thanks.

Laura

Jonas was a very prompt and nice tech. He explained everything about what he did - in detail!

Michelle Sokol

Gazi is a great technician. He is very knowledgeable and explained everything to me in detail. I would highly recommend recommend him and Hopkins AC.

Doreen Spinelli

Courteous and professional. Took the time to explain everything clear clearly.

Michael Fox

I had to be away. I trusted the mechanic to do the work without us being there. Not something I do lightly. Great job called me when done. Very good company

John Woodward

David as knowledgeable and a very nice technician. He let me know how the AC check was going throughout the service.

Frank Penna

Excellent visit today. Tech was helpful and took his time to explain what he was doing and discussed the findings.

Barbara Nicho

Great communication, on time, thorough inspection.

renee taylor

Very Professional - The Service Person had good communication skills, explaining what was needed into b repaired in my AC.

Marie Roth

Very polite, professional and effective! Great communication very pleased with this service.

Terry B

Fast service with clear explanations and affordable pricing.

Esther Zaretsky

EDUAN did a great job and explained things well

David Lopes

Gazi was extremely thorough and professional. He walked me through every step of the cleaning and maintenance procedure and showed me what he was doing. He took pictures before and after and presented those to me. I’m extremely happy with the service that he provided.

Ken Sylvester

Hopkins, shows up when they say they will and deliver good service. Technicians (Edwin especially) communicate well, and are kind and personable.

Stephen Lewis

Professional service . Tech was thorough and easy to explain the service details.

Donna McMahon

Thx Hopkins technician Gazi was excellent, professional , courteous & explained everything to great understanding , great job

loutha lubin

Gazi was so kind and amazing. He fixed my issues and took the time to explain what my issues were and what needed to be fixed. 100/10

richard burk jr

My experience with Hopkins air conditioning was absolutely amazing. My AC went out on me after 25 years for my compressor and 35 years for my air handler inside. I called Hopkins air conditioning on a Monday and they had a Gazi a technician come out that morning to check it and found out My AC unit was expired. Gazi then called The office and got a salesman out to my place within an hour and a half to go through with me my options for a new AC unit. Mike Sokolowski arrived as the salesman and led me through my options. He asked me detailed questions about my air conditioning usage and immediately determined what I AC you would best suit my needs.He immediately put in my order and two installers came out the following morning and completely installed the whole new air-conditioning system in my house. I really enjoyed the text messaging with the pictures of the technicians salesman and the installers before they actually arrived. Everyone was punctual and courteous.This has been an absolutely delightful experience. Considering I was without AC in the summer hot weather for just over a day.

Tee

Thank you Chad from Hopkins Air for explaining to me about my duct work. How my current duct is not giving enough for the new A/C s efficiency. Looking forward to doing business with you in the future. Thank you, Tami Hayes

Jessica Taylor

Professional, friendly, and explained thoroughly what the issue was and what we needed.

Deb McInerney

Sophia was fantastic- went through everything for us Very professional and personable!!!

Brandon Hernandez

Gazi come on time, quick diagnosed the system and gave us options . Also educated us on how AC unit works. VEry happy with his service

Julia Coates

Sophia did a great job. She was very professional and educated us on how to best care for unit. Wish all a/c experiences were this good.

Karla Ram

My technician Sophia was fantastic! She took the time to explain to me the issues she found with my unit and answered all my questions and made recommendations.

Sonseray230

I recently had a new air conditioning unit installed by Hopkins air conditioning, and I couldn’t be happier with the experience! Kevin and Karel were both absolute professional, courteous, and highly skilled. They did an outstanding job with the installation, ensuring everything was set up perfectly and leaving the workspace spotless. On top of that, they took the time to walk me through the new thermostat, making sure I fully understood how to use it. I highly recommend Hopkins for their top-notch service and exceptional team. Thank you, Kevin and Karel, for a job well done!

Steve Loomis

John 3 was friendly, personable, and his presentation was concise, and backed with data.