Topic
Reliability & Trust
100% positiveAcross 1001 reviews of Hopkins Air Conditioning in West Palm Beach, FL, reliability & trust appears in 39 reviews (100% positive), from 2025-02-06 through 2026-06-04.
Key findings
Reliability & Trust mentioned in 39 of 1001 reviews (3.9%)
100% of Reliability & Trust reviews are 4 or 5 stars
Average rating in Reliability & Trust reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
90%35 mentionsPunctuality & On-Time Service
49%19 mentionsCommunication & Updates
41%16 mentionsTechnical Knowledge & Expertise
36%14 mentionsCourtesy & Friendliness
28%11 mentionsResponsiveness & Speed
23%9 mentions
Reviews mentioning reliability & trust
Sebastian Clarke
We had an issue with an aging AC unit and they were honest without blowing the issue out of proportion- incredibly helpful. Existing customer and happy to be working like them.
Response from owner
July 9, 2021
renee vogel
We have been Hopkins customers since 2013. Regardless of whether the issue has been routine maintenance or problems, they have always given us prompt, reliable and excellent service. We highly recommend them!
Response from owner
December 12, 2018
Dolly Rickert
As usual Hopkins got it done. Jonah was a pleasure and did a good job efficiently and quickly. I place my trust in this company and honesty.
Response from owner
March 31, 2026
Nicole Bender
This company has gained my confidence back in their service and success. Had a few painful moments with them a few years ago but stuck with them due to a maintenance contract. Happy that I did because they are back to providing high quality service. Thank you!
Response from owner
May 27, 2024
Susan Politi
I called Hopkins because of the rave reviews and I wasn't disappointed. The service and experience far exceeded my expectations. They perform a maintenance check every 6 months. They report on how well my A/C is functioning and how long I can expect it to last. I really trust these guys. They are honest, helpful, professional and overall terrific!
Response from owner
November 6, 2020
Ashley Lopez
I’ve been using Hopkins Air for several years now, and I truly wouldn’t trust anyone else to service my unit. They’ve been consistently amazing every single time. Eduan, who services my AC, is always thorough, professional, and takes the time to explain everything he’s done to make sure my system is running properly. Highly recommend!
Response from owner
November 15, 2024
todd stahl
Great prompt service. Great communication. Very professional. Trust completely. Thanks.
Response from owner
January 29, 2024
Dart Drew
Never disappointed with these guys. On time and on point!
Response from owner
April 4, 2024
Elionora Fatu
Great service! Very dependable!
Response from owner
April 5, 2026
Kitty Hamilton
I use Hopkins on multiple rental properties. The guys are always very knowledgable, show me evidence of anything wrong, and they don't try to sell you. I trust them all around!!
Response from owner
April 5, 2026
Sallie Giordano
Technician came and gave an honest assessment of the problem. Did not try to give a hard sell and was courteous, prompt and helpful!
Response from owner
April 5, 2026
Marisa _977
Very reliable company I’ve been using them for years. Eduad and his assistant gave excellent service. Showed up on time, worked quickly and efficiently and answered all questions
Response from owner
March 13, 2026
Gail Tosti
Tino 2 was great and so far Hopkins took great care of me. It was my first experience with them since they took over First Air, so only time will tell if they live up to my FANTASTIC experience with FA over many years of kind, trustworthy service. Thanks, Tino and Hopkins!
Response from owner
April 16, 2024
Matthew Goldstein
great service on schedule all the time
Response from owner
February 26, 2024
Mary Loftis
On time, professional and this is my fourth year with this company with a contract. Always available.
Response from owner
May 6, 2024
Tom Laubenthal
Gazi and Marcos were on time, thorough and polite as always. Gazi have been our service for a while and we are very comfortable with him. Trusted. We have mold he has been keeping us aware of. At his advice, we accepted an estimator to come out.
Response from owner
October 1, 2024
Eric Rajchel
Highly recommend Hopkins Air Conditioning if you are looking for an AC contractor in Palm Beach. Great experiences with them; on time, quality service and stand behind their work. Don't hesitate to use!
Response from owner
February 24, 2026
Carol LaBounty
I have used Hopkins AC for over 37 years. They have always been very responsive to my needs. Always show up on time, always friendly and helpful to explain what is needed. Highly recommend them!!
Response from owner
May 4, 2023
Michael Fox
I had to be away. I trusted the mechanic to do the work without us being there. Not something I do lightly. Great job called me when done. Very good company
Response from owner
January 31, 2026
Sharon Shapiro
Would definitely recommend.Allways arrive ontime.Taking care of HVAC as needed.
Response from owner
May 19, 2023
Kenneth Brown
Highly recommended. Very reliable, always on time, very professional. Armando was very nice, and respected our property.
Response from owner
January 3, 2024
sue wallenborn
Gazi was on time, very thorough, efficient and communicated his findings effectively. I trust the team at Hopkins. I
Response from owner
January 10, 2025
Joyce Bortnick
Always dependable and available
Response from owner
February 11, 2020
Mary Hammontree
Had a wonderful experience with our maintenance visit today! Very professional and polite. Truly appreciated the friendly and thoughtful way they inspected everything and told us what should be done to prevent any possible failures of our system. Hopkins Air is a good and reputable company you can trust!😀
Response from owner
November 10, 2025
Kazik Szczechowski
Great service and very reliable.
Response from owner
June 27, 2023
Deborah Weiner
I’ve been with Hopkins Air for about four years now on a service contract, and they’ve always been fantastic. They just installed a new AC system for me, and once again, everything went perfectly. The technicians showed up right on time, were super professional, and finished the job quickly and neatly. The price was very fair too. It’s great to have a company you can really count on—highly recommend Hopkins Air!
Response from owner
October 31, 2025
concetta P.
Scott and art service our gate house at breakers west and they are always so nice and friendly! Professional and always get the job done! Great personality! Love their business!!
Response from owner
October 31, 2025
Darius Stukes
This company has a very solid reputation and I was able to see why first hand. The technician and the other staff were very honest throughout the entire process. They will definitely be the first I call for years to come.
Response from owner
August 25, 2025
Ken Sylvester
Hopkins, shows up when they say they will and deliver good service. Technicians (Edwin especially) communicate well, and are kind and personable.
Response from owner
October 6, 2022
F M
I had a great experience with Gazi from Hopkins Air Conditioning. He came in promptly, was extremely professional, and took the time to answer all of my questions without rushing. His knowledge and attention to detail really stood out. Top-notch service from start to finish — highly recommend Gazi if you're looking for reliable and honest AC work. Definitely someone you can trust with your home's comfort!
Response from owner
July 28, 2025
Jane Chasin
Hopkins Air is a reliable company. They go out of their way to make appointments work with your time frame. I would recommend them!
Response from owner
July 1, 2024
eric taylor
Excellent service. AC checked out on me they came the next morning and fixed. I also signed up for their maintenance package. They are my go to AC compacy. Most importantly they are honest.
Response from owner
July 15, 2025
Annie
Gazi is great! He explained everything in a way that was easy to comprehend. I am very pleased and confident with service he provided.
Response from owner
July 11, 2025
Laura
Very professional. Great service. Definitely recommend Technician does not lie to fix things that are not necessary as it happened to me with other companies. Extremely satisfied
Response from owner
February 10, 2023
Richard Fowler
Very good service and very dependable.
Response from owner
May 20, 2025
Sean Leibowitz
Hopkins was fantastic from start to finish. They were professional, courteous, and—most importantly—honest. After thoroughly checking multiple systems, they confirmed everything was functioning properly and didn’t try to upsell or create unnecessary work. They even offered to return when the humidity rises to reassess the situation. I really appreciated their transparency and integrity. I’d absolutely call them again.
Response from owner
October 12, 2022
bigal brooklyn
always realways responds in a reasonable time frame and shows yo==up when expected and treats customer with due respect
Response from owner
November 5, 2023
kristin muse
Gazi is the best tech!! He’s honest and does great work!! Give him a raise!!
Response from owner
February 19, 2025
Jennifer Lourie
Hopkins shows up on time and on budget. They are highly responsive and extremely knowledgeable and professional.
Response from owner
June 4, 2024