All reviews

Lance Hill

I purchased a new hvac system from Hopkins just over a month ago and it stopped cooling last night. The technician was great and was able get to us at the end of the day. Unfortunately, he was not able to repair the system, so they have to send another tech with the part to fix the problem another day. The people at Hopkins have been great, but I am completely dissatisfied with the product failing after just over a month. It’s a lot of money to spend and still be uncomfortable in your own home.

Response from owner

Thank you for your review, Lance. We appreciate your honest feedback and are glad to hear that our technician was able to assist you promptly. We understand your frustration regarding the product issue and would welcome the chance to discuss your experience further. Please reach out to us directly at hopkins@libertyservicepartners.com.

May 27, 2026

Val Oussov

I’m very happy with a service provided and especially with Gazi. He was very helpful and knowledgeable

Response from owner

Thank you so much for your wonderful feedback, Val! We’re glad to hear that Gazi's helpfulness and knowledge made a positive impact on your experience with us at Hopkins Air Conditioning.

December 8, 2025

Debbie

They answered our call. Came out in quickly. Educated me on our system. Fixed the problem and told me how to prevent it from happening again. Fair pricing. friendly and professional

Response from owner

Thank you for your 5 star review!

February 28, 2023

Hennny

Please don’t forget to send the pictures. Thanks

Response from owner

Thank you so much for your 5-star rating, Hennny! We're glad to hear you were satisfied with our services, and we'll make sure to send those pictures your way.

May 27, 2026

bruce wyman

No written review

Response from owner

Thank you so much for your 5-star rating, Bruce! We're glad to hear you were satisfied with our services and look forward to serving you again in the future.

May 27, 2026

Tania Rowe

No written review

Response from owner

Thank you so much for your 5-star rating, Tania! We're glad to hear you were satisfied with our services and look forward to serving you again in the future.

May 27, 2026

Sheila Kassel

Great service technician tremendous very nice young man

Response from owner

Thank you for taking the time to provide feedback on your recent experience with Hopkins Air Conditioning. We appreciate your business and look forward to serving you again soon.

June 4, 2024

David Anderson

Professional and knowledgeable service.

Response from owner

Thank you for your feedback

July 1, 2024

Mike and Tami Crowley

Hopkins responded immediately to my call, diagnosed the problem, obtained the part and repaired in 48 hours. They kept me informed throughout the process through their courteous staff and skilled technicians. Very pleased. Thanks to all!

Response from owner

Thank you for your 5 star review!

November 9, 2022

William Toback

Ervin, AC tech , provided great, friendly service

Response from owner

We’re always grateful when customers like you take the time to provide feedback. Your comments and suggestions are highly valued and help us to improve the quality of our service.

June 12, 2024

May 23, 2026

Mark Sedelnik

Great installation. Showed up on time. Replaced both units same day. Excellent service would highly recommend.

Response from owner

Thank you so much for your fantastic feedback, Mark! We’re glad to hear that our team provided timely and efficient installation of your units. We appreciate your high recommendation and look forward to serving you again at Hopkins Air Conditioning!

May 24, 2026

May 23, 2026

Barbara Stahlbaum

Arrived on time. Friendly and knowledgeable.

Response from owner

Thank you so much for your wonderful feedback, Barbara! We’re glad to hear that our team arrived on time and provided friendly, knowledgeable service. We look forward to serving you again at Hopkins Air Conditioning!

January 19, 2026

May 23, 2026

Michel Sabourin

No written review

Response from owner

Thank you for the 5 Stars!

October 4, 2020

Steve Turchyn

Excellent service! The Installation crew was on time, courteous, knowledgeable and very careful throughout the entire process. It was a very positive experience.

Response from owner

Thank you for your feedback. We’re happy to hear our installation team has met your expectations.

May 20, 2025

Rich Allaire

Technicians were great! Very professional and gave detailed explanation of what was wrong and what they were doing.

Response from owner

Thank you for your feedback!

December 15, 2022

Patty Rossi

Hopkins Air were on time, professional and did all the maintenance. I am very happy with my service and will continue to use them. Donat was my air service man and he was pleasant, kind and answered all my questions about what his recommendations were and why.

Response from owner

Thank you for your feedback!

October 27, 2022

Therans J

Had an excellent experience with Hopkins Air Conditioning. Gazi came out, diagnosed the issue with my AC, and also installed a UV light to help with the air quality in the system. He was on time, courteous, and clearly knew exactly what he was doing. The whole process was smooth and the results have been great. Will definitely call them again for any future HVAC needs.

Response from owner

Thank you so much for your wonderful feedback, Therans! We're glad to hear that Gazi provided you with excellent service and helped improve your air quality. We appreciate your trust in Hopkins Air Conditioning and look forward to assisting you with any future HVAC needs!

May 23, 2026

sheridy hall

Excellent service. Called for emergency service today, Sunday and our Technician, Gazi, arrived within a few hours. Very professional, knowlegable and friendly. Knew exactly what to do. Thank you for the great service. Scott and Sheridy Hall

Response from owner

Thank you for your feedback.

July 18, 2024

Fink

No written review

Response from owner

Thank you for your feedback

January 10, 2025

Maria Mehaffy

Technician was very nice, explained what the maintenance plan included, & let us know as well as showed us the problem & how to solve it. Was neat as well. Not messy.

Response from owner

Thank you for your feedback.

July 30, 2024

Tina

Jonah is a wonderful guy. He stayed and got the AC up and running though the clog needs more work.

Response from owner

Thank you so much for your wonderful feedback, Tina! We're glad to hear that Jonah was able to get your AC up and running, and we appreciate your understanding regarding the additional work needed. We look forward to assisting you further at Hopkins Air Conditioning!

May 22, 2026

May 21, 2026

I am so grateful I found Hopkins Air Conditioning, Inc. Always a pleasure to work with and did a great job. I have been using them for years now and their technicians have consistently been great! They are very professional, considerate and have always been able to quickly solve my HVAC problems. I highly recommend them!

Response from owner

Thank you for your your 5 star review! We are glad to hear we continue to meet your expectations!

September 7, 2021

May 20, 2026

brian feldman

No written review

Response from owner

Thank you for your 5 star review!

March 2, 2022

May 20, 2026

Michelle Harris

I'd like to Thank Gazi for maintaining my a/c unit. Gazi was friendly, knowledgeable and professional.

Response from owner

Thank you for your feedback. We’re happy to hear Jasper has met your expectations.

December 28, 2023

Peter Giurato

very professional,on time(sent text to let you know when technicians and installers were en route) and clean

Response from owner

Thanks for the Five Stars!!

January 8, 2020

Shereen Randazza

Excellent service and attention.

Response from owner

Thank you so much for your wonderful feedback, Shereen! We're glad to hear you experienced excellent service and attention, and we look forward to serving you again at Hopkins Air Conditioning!

April 12, 2026

Saty Chawla

No written review

Response from owner

Thank you so much for your 5-star rating, Saty! We're glad to hear you were satisfied with our services and look forward to serving you again in the future.

May 20, 2026

Barry Kramer

Two new units installed and my house is cool, comfortable and running smoothly..been using Hopkins for years.. reliable.

Response from owner

Thank you so much for your wonderful feedback, Barry! We're glad to hear that your new units are keeping your home cool and comfortable, and we truly appreciate your loyalty over the years. It's always our goal to provide reliable service at Hopkins Air Conditioning, and we're thrilled to have met your expectations!

May 20, 2026

Jeff Cline

Very professional and polite

Response from owner

Thank you so much for your wonderful feedback, Jeff! We're glad to hear that you found our team professional and polite, and we look forward to serving you again at Hopkins Air Conditioning!

December 23, 2025

May 18, 2026

Carmel Burke-Bonesso

Today was my bi-annual preventative maintenance appointment, and, once again, Hopkins provided EXCEPTIONAL SERVICE! My service technician, Jonah, was excellent! He really did a thorough job! He completed the service and then provided details on what was done. My A/C system continues to run smoothly THANKS to Jonah and Hopkins!

Response from owner

Thank you for your 5 star review! We are glad to hear John and our company have met your expectations!

January 10, 2023

May 18, 2026

Patrick Thompson

The Technician was on time and took time to explain the process he was about to undertake. He involved me in the process and asked if I had any questions throughout the maintenance project. I really appreciate his expertise and patience during the process.

Response from owner

Thank you so much for your wonderful feedback, Patrick! We're glad to hear that our technician was not only on time but also took the time to explain the process and involve you throughout the maintenance project. Your appreciation for his expertise and patience means a lot to us, and we look forward to serving you again at Hopkins Air Conditioning!

May 19, 2026

May 18, 2026

Nic Slabbert

Friendly, professional and affordable

Response from owner

Thank you so much for your wonderful feedback, Nic! We're glad to hear that you found our services friendly, professional, and affordable. We appreciate your support and look forward to serving you again at Hopkins Air Conditioning!

May 18, 2026

May 17, 2026

Linda Weisenberg

Miguel was wonderful

Response from owner

Thank you for your 5 star review!

August 20, 2021

Carol Husted

No written review

Response from owner

Thank you for your 5 star review!

August 24, 2021

Shereen Randazza

Thank you VERY MUCH!!!!

Response from owner

Thank you so much for your 5-star rating, Shereen! We're glad to hear you were satisfied with our services and look forward to serving you again in the future.

May 16, 2026

Nancy L

Wonderful !!! One word to describe Chad/Hopkins Air Conditioning service. Unfortunately my air conditioner stopped working on a Saturday night. Because I have multiple health conditions I called into Hopkins Air on that evening. I got a call back within 20 minutes. On the other end was a man named Chad. He was so polite, calm (the opposite of what I was), reassuring , and knowledgeable. Step by step he asked me questions to help him diagnose the problem over the phone. He then had me do a simple maneuver to the indoor part of my air conditioning unit, and immediately after that it started working. INCREDIBLE !! I don't know of any other company that would have been so patient and knowledgeable to help me out like he did. To top things off, he called me the next morning to see how I was doing, to see how my AC unit was working, and to set me up with an appointment to service my AC unit. Who does this nowadays? THANK YOU from the bottom of my heart Chad/Hopkins Air Conditioning. The world needs more service people like you !!

Response from owner

Thank you for sharing your experience with us, Nancy! We’re thrilled to hear about your positive experience with Chad and appreciate your kind words about our service at Hopkins Air Conditioning. We look forward to assisting you again whenever you need us!

September 16, 2025

Maurice Douek

Leart was extremely nice and professional and only left when he was confident that all was working properly

Response from owner

Thank you for your feedback!

October 13, 2022

Abe General

Great customer service and the repair man was so nice to me

Response from owner

Thank you so much for your 5-star rating, Abe! We're glad to hear you were satisfied with our services and look forward to serving you again in the future.

May 13, 2026

May 14, 2026

Ford Babcock

No written review

Response from owner

Thank you for your feedback.

March 25, 2025

May 14, 2026

Ellen's Quilts

No written review

May 14, 2026

Jay Seymoure

No written review

Response from owner

Thank you for your feedback

December 7, 2024

M'Lisse Ramsey

No written review

Response from owner

Thank you for your feedback!

May 24, 2024

Peter Gordon

great service and knowledgeable staff

Response from owner

Thank you so much for your wonderful feedback, Peter! We're glad to hear you had a great experience with our knowledgeable staff and service, and we appreciate your trust in us.

November 19, 2025

burton schwartz

No written review

Response from owner

Thank you for your feedback.

October 20, 2023

Frank Baynham

Gazi 3 is awesome! Clearly explains what we need to do to keep our unit cooling our house efficiently. Please always send him for our maintenance!

Response from owner

Thank you for your 5 star review.

February 6, 2021

Andy Hall

Another excellent experience with Hoplins & Gazi- Thank you...the service is 1st class!

Response from owner

Thank you so much for your wonderful feedback, Andy! We’re glad to hear you had another excellent experience with Hopkins Air Conditioning and look forward to serving you again!

December 4, 2025