All reviews

Yoel Beck

No written review

Ellen Rosaler

This is the best AC company that I have used in all my years in south florida. Everyone from the office staff to the technicians are wonderful, caring and friendly! Special shoutout to Pedro! Family owned business that treats the customers like family!

patti randisi-benvenisti

Your technician was very knowledgeable glad to have had the opportunity for you to service us will call again

Brad Behlow

No written review

paul rinehart

very professional and knowledgeable huge improvement over other hvac companies in PB

Elliott Reed

Jonah the technician was prompt, neat and performed the maintenance quickly.

Laura Hilinski

Switched to them a few years ago for regular maintenance. Everything has been great. Friendly staff and great service.

Stephanie Deshong

No written review

Matthew M.

Hopkins and their team came out to install a new system for me today. Very pleased with the install. Yadian and Manuel were extremely efficient and they did a great job!

roslyn meren

Incomplete incompetent regarding drain

Danny Montanez

Armando came to install my UV unit in my AC. Very professional and courteous. Very impressed with the level of service with this company. Highly recommend.

Cheryl Robbins

Very efficient and reasonably priced

Sam S

The technician who came to my home did a good job and EVENTUALLY explained what was going on and answered my questions.<br><br>Unfortunately, the customer service experience leading up to the appointment was frustrating. This was essentially the same issue I had last year, so I had several reasonable questions: Was this covered under last year's warranty? What does my maintenance agreement actually cover? Why is this happening again only three months after my April maintenance? Most importantly, how can I prevent it from happening in the future?<br><br>I don't understand why it was so difficult to get answers to such basic questions. As a customer paying hundreds of dollars, I don't think it's unreasonable to want to understand why a recurring issue is happening, whether it's covered under warranty, what my maintenance agreement includes, and how to prevent it.<br><br>My biggest concern was simple: Am I expected to pay another $500 every summer for the same issue? I think anyone would want an answer to that before authorizing another expensive repair.<br><br>Instead, I repeatedly felt like I was being talked over or given excuses rather than straightforward answers by customer service. And received no follow up prior to my appointment when the customer service person told me she would ask her manager. Seems like you would want to take care of such matters beforehand so your customer isn't left holding the bag to explain to the tech and things can go more smoothly and efficiently.<br><br>The technician eventually answered my questions, but it shouldn't have taken that long to get basic information.<br><br>I was charged*$244 after a 50% discount, but after calling around I found that other companies charge around $220 at their regular price for the same service. Given this information, Hopkins pricing feels extremely expensive and overpriced. It especially doesn't feel like a good value considering I'm already paying for a maintenance agreement with the company.<br><br>Overall, I don't feel the service was worth the price I paid. While the technician did a good job, the poor communication, lack of transparency, high pricing, and limited warranty made this not the best customer experience. Customers deserves straightforward answers, fair pricing, and to feel like they're being understood. As soon as my contract is up, I won't be renewing.

Steven Aronson

No written review

Kieth Burley

After researching and getting quotes from more than 10 different A/C companies, we ultimately chose Hopkins Air Conditioning—and I'm so glad we did.<br><br>From the very first conversation through the final installation, the entire team was professional, responsive, and genuinely focused on providing great customer service.<br><br>John Johnson was outstanding. He was incredibly knowledgeable, took the time to explain every option, answered all of my questions, and provided a fair, transparent quote. What I appreciated most was that he never tried to "sell" me anything or pressure me into upgrades I didn't need. Instead, he focused on helping me make the best decision for my home, which gave me complete confidence in choosing Hopkins.<br><br>Once we made our decision, Hopkins exceeded our expectations by scheduling and completing the installation the very next day.<br><br>Yadian and Manuel handled the installation, and they were exceptional. They worked seamlessly as a team, never seemed to stop moving, and paid incredible attention to every detail throughout the entire process. Their workmanship was top-notch, and they made sure everything was completed properly before leaving. They also took the time to walk me through the finished installation and ensured I was completely satisfied before closing out the job.<br><br>It's refreshing to work with a company that truly values professionalism, honesty, and customer satisfaction. If you're in the market for a new A/C system, I highly recommend Hopkins Air Conditioning. They earned my business, exceeded my expectations, and I wouldn't hesitate to recommend them to family and friends.

Stephanie Wise

No written review

Trish

Top notch company and team.... Field Supervisor John knows his stuff ...... Miguel always knowledgeable and professional... Office staff always friendly and accommodating (Kathy & Joyce are only names I can recall right now). Brien w install crew (Ryan) has a great team ....

JUDE MARIE Goudreau

No written review

ken Lew

Gazi was a very knowledgeable, professional and pleasant service person. He understood the situation and was able to do the needed diagnosis. We have always been happy with Hopkins AC, their protocols of informing us when they are coming with a picture of the representative. Always efficient. We recommend them highly.

imustbedum

Jonah was great. Biggest thing was he listened. I know service calls are designed to be sales calls too. But once I explained to him that I wasn't interested in any other services but maintenance, he didn't push anything. But, he still continued to educate me on things that I can do myself and things that I should get a pro for. Matter of fact like, without any type of sales pitch. 1st time using you guys and I happy I switched from Elite (they stink)

Noreen Culhane

I did not have a service call today. It has been rescheduled for Wednesday when Madrigal will be available.

Marc Wilensky

Ervine was very knowledgeable and gave a plus service. Hopkins is the only service I would ever use.

richard beaulieu

Miguel,did a great job today

e

Excellent knowledge and information Thank you

Theresa Maia

Leart did an amazing job on the A/C maintenance. Very professional and thorough.

Quang Nguyen

Invoice disapproved. This is the worst $129 that I spent for the diagnostic of the AC. I have no report of how the system works? any freon in the system? And without any evidence of leaking, the company want to charge me $3900 to replace the coil etc ... no testing is done at all. Thank you but no thanks. PS. The system is 5 years old and still under warranty and they don't even care to check if the parts is free or not. PSS. I called another company (Polar Comfort of Lake Worth). They came and confirm that there is no leaks. No freon lost. Home temperature is at 76 which is normal for FL in May. The invoice is sent by HouseCall Pro ... Not sure where the scammer is in this case ...

Ellie Awad

Miguel was very professional and worked diligently to clean the unit inside and outside He did a great job while explaining other things I might consider in the future.

Catherine Freed

Donat, the service technician was wonderful. He explained everything he was doing what he was checking and why. He was a very nice young man. He was very knowledgeable and very kind. I’m purchasing a new system from Hopkins and I look forward to a long business relationship with them.

Yin Phuong

No written review

Jay Semmel

Knowledgeable and friendly person

David Steinhardt

I’m super satisfied with the work provided by the Hopkins’ technician and the ad support. I’ve been a lot customer for 31 years! Hopkins never disappoints. Work is efficient, charges are fair..

Lisa Novell

Miguel, was very professional, thorough, courteous and honest with his inspection of our AC unit. Although the overall analysis of the unit wasn't very good, because of age. The photographs he took of the unit seemed very accurate. He did offer alternatives for me to look into in the near future. Which was greatly appreciated. Our unit is currently still in good working order for the time being and we will keeping close tabs on it functioning correctly for now. Thank You NM

Daniel Lima

Lart was great. They arrived earlier than I expected. He was very informative and helped me understand the issues with my ac unit. They even called me before to give me a heads up about his arrival. We also decided to replace our system. The installation crew did a great clean job as well.

Niiko Rautiola

AC stopped blowing cold air overnight, Hopkins was quick to find a Tech and send him out the next afternoon. Capacitor had failed. Cost was $500 after signing up for their maintenance program, to change a $40 part...seems rather excessive which is why it was not a 5-star rating. Morale of story, do your annual maintenance and hope your AC doesn't go out in the FL summer.

David Blass

Magdiel did an incredible job and worked with the customer on a budget. These are steps in the right direction for ac companies. Job well done - same day services etc.

Geoff Albertos

These boys are good...and know their HVAC!!! I've had Hopkins coming out here for going on seven years now and I rest at night knowing that my unit won't stop at two in the morning when it's 84 degrees out like my last A/C company set me up for. And with the recommendations Hopkins suggested for my system I haven't had to live on Claritin like I used to. Do yourself a BIG favor and seek out these guys for you A/C needs. You won't regret it, I swear!

donnie

As always. .all the technicians are very professional and courteous. Would definitely recommend them. Thanks again.

Dennis Gallon

Very focused and professional.

Animal Rescue Force of South Florida

We have been using Hopkins for our air conditioning maintenance for a few years now. They are always accommodating, knowledgeable and prompt. We just had them totally replace our system with a new, more efficient Carrier system and their service was excellent. We highly recommend them

Jane Trevisan

Hopkins is the best. Very responsive and reasonable pricing. Love their tech Donat

Howard Niad

Miguel was the best technician I ever dealt with. He educated me and walked me through all the issues and solutions. His advice was confirmed by my friend who has an electrical engineering degree. Miguel got the fan working again, thermostat operating as it should again, reduced the excess condensation that was hurting the system and my health. He connected the thermostat directly to the system and installed a UVC light for me. I don't have enough space to write everything else he did for me during the hours he spent here. Finding Hopkins and Miguel was the best decision I made in a long time.

Jon Wolfrom

Was a checkup of the system under the monthly plan. Donat was friendly, knowledgeable and professional. I have done business with this company for about 6 years. I highly recommend them.

jay goldberg

Jonah was very detailed, Friendly, and took the time to explain the details of the service.

nazmuil rohoman

No written review

bill McEntee

No written review

james naclerio

Repairman wouldn't assist me in moving my washing machine so he could access my AC unit, told me I had to reschedule. Then when I called back to reschedule, I got their automated service to set the new appointment. Called back the morning of to confirm the appointment, got the automated service again and it confirmed my appointment. Then with only 30 minutes left in the appointment window, I call back and speak to person and they tell me there is no appointment.

George Lagos

No written review

Gerard Wisgo

Overall, excellent installation..Would have given 5 stars except drain was not initially not cleaned properly during new installation and the AC became intermittent soon after new system was turned on. A service person quickly came out and diagnosed the issue as a drain pipe blockage. He did a more thorough job of cleaning the drain pipe. Since then, all is working well.

N R

Miguel provided excellent thorough service. He quickly diagnosed the problem and provided the needed solution. Will always request this technician for all of my properties' A/C services.

Jo Ann Feuchter

No written review