All reviews

Michael Graham

Update #2, they told me they installed a 3 ton which was same size as last unit, however they installed a 3.5 ton and the vents/ducts need to be rebuilt before and after of my ceiling getting a new AC from this place I had an inspection done in May before i moved in. New AC Installed in July and now i need a new ceiling and new ducts. Called to ask for help, one lady yelled at me and told me it's my fault for signing off on the work, another guy tell me why do you think it's our fault, you're on your own. Never once did i hear, we can send someone to check it out or sorry this is happening, let's see what we can do. Just had 2 people talk over me blaming me for this. Last person who lived here had an ac run for 20 years and there was never mold, so obviously the new AC unit is just a big coincidence They got their money and now they're playing victim on the review. The pictures speak for themselves and i added more Now if you'll excuse me, I'm trying to find professionals who can undo all the damage. Thanks

Response from owner

Mr. Graham, We installed your new unit in August. You dragged out trying to pay us for weeks after the install and you told us numerous times that you had no issues with our install. In fact our changeout permit passed all City of Boynton Beach codes of compliance. You then call our office today and accuse us of some issues with your ductwork that we did not even touch. Remember, we hooked up your new system to your existing ductwork. Based off your pictures I do not see any confirmation of your claim that the new unit blew out your ducts? I was more than happy to discuss your claims professionally but you have insisted to berate and talk over my Install Coordinator as well as my Install Manager as they were attempting to professionally address and correct the misinformation you received. I will not allow any of my staff to be cussed at and talked over in the manner you displayed. When you are ready to listen and talk in a respectful manner feel free to reach out.

October 9, 2025

Nancy Cuomo

No written review

Response from owner

Thank you so much for the 5-star rating, Nancy! We're glad to hear you were happy with our services and look forward to assisting you again in the future.

October 14, 2025

Ameena Langford

Exceptional service!

Response from owner

Thank you so much for your kind words, Ameena! We're thrilled to hear you found our service exceptional and look forward to serving you again at Hopkins Air Conditioning!

October 14, 2025

Michelle Herman

Chad did a great job and was very thorough during the maintenance on our 2 units and also installing a condensate pump to resolve an issue we have with drainage. He also installed UV lights on our 2 units to help with mold issues.

Response from owner

Thank you so much for your wonderful feedback, Michelle! We're glad to hear that Chad provided thorough maintenance and installations to address your drainage and mold issues. We look forward to assisting you again in the future!

October 14, 2025

Benny Flores

Technician came in a diagnosed an issue that was misdiagnosed by another vendor. The order the parts that were needed and had me back up and working. Very trustworthy.

Response from owner

Thank you so much for your kind words, Benny! We’re thrilled to hear that our technician was able to accurately diagnose the issue and get you back up and running. Your trust in us means a lot!

October 13, 2025

October 12, 2025

libby israel

They came to repair my unit and I ended up buying a new unit from them. And I am very happy.

Response from owner

Thank you for your five star review.

April 10, 2023

October 10, 2025

J J

Great installation by Hopkins. Been using them for years.

October 9, 2025

Christine Barrett

Update: HIGHLY Recommend. Had to get a new AC unit. Everyone was friendly and responsive and on time from Kathy and Joyce in the office to the installers Alonso and Johan (I think) were experienced and friendly and left my place spotless. I just switched to Hopkins and this was their first visit. Jasper was very professional and went above and beyond. He checked everything and explained anything I had questions about.

Response from owner

Thank you for your feedback!

June 27, 2023

October 8, 2025

Carol Trombly

Sophia was early, but called to inform me. She was professional and confident. She Knew her business and told me about the Light for the AC which I purchased on her recommendation. I’d be delighted to have her again.

Response from owner

Thank you for your 5 star review! We are glad to hear Luis and our company met your expectations on your ac repair.

November 24, 2021

October 8, 2025

jon scavella

Gazi is great amazing and wonderful! He needs a raise in Pay !

Response from owner

Thank you so much for your fantastic feedback, Jon! We're glad to hear that Gazi made such a positive impact on your experience, and we appreciate your support!

October 9, 2025

October 7, 2025

Brian Douglas

Gazi has been servicing our homes in Wellington and West Palm Beach for a couple years now and has always been great, reliable, and on time. Five stars

Response from owner

Thank you for your feedback. We’re happy to hear. Gazi has met your expectations.

September 7, 2024

October 7, 2025

Patti Kreusler Ceravolo

Beyond impressed with this company--over the top professionals--Thank You!!

Response from owner

Thank you for feedback

July 1, 2024

October 6, 2025

Alicia Toal

Was very happy with Hopkins air after my neighbor’s recommendation. Gazi (the technician) was very knowledgeable and took his time explaining things and cleaning the units thoroughly.

Response from owner

Thank you for taking the time to provide feedback on your recent experience with Hopkins Air Conditioning. We appreciate your business and look forward to serving you again soon.

June 4, 2024

October 6, 2025

David Lopes

Gazi was extremely thorough and professional. He walked me through every step of the cleaning and maintenance procedure and showed me what he was doing. He took pictures before and after and presented those to me. I’m extremely happy with the service that he provided.

Response from owner

Thank you for your feedback.

October 25, 2024

October 6, 2025

Gazi was my tech today. He was professional and very thorough. Explained what he was going to do and answered all my questions. Home is cool again thanks to him. Thank you!

Response from owner

Thank you so much for your wonderful feedback! We’re glad to hear that Gazi provided you with thorough and professional service, ensuring your home is cool again. We appreciate your kind words and look forward to serving you in the future!

October 7, 2025

October 4, 2025

Holly Harris

Service associate was quick ,courteous and very thorough.

Response from owner

Thank you so much for your great feedback, Holly! We’re glad to hear that our service associate provided quick, courteous, and thorough service. We look forward to serving you again in the future.

October 6, 2025

Irene LaTour

No written review

Response from owner

Thank you for your feedback!

July 26, 2023

Kaitie Morath

Hopkins AC is top notch with service. David was our recent technician - he was professional and friendly!

Response from owner

Thank you so much for your kind words, Kaitie! We're glad to hear that David provided you with top-notch service and that you found him professional and friendly. We look forward to assisting you again whenever you need us!

October 6, 2025

Petra Cardenas

We love Hopkins, they are always on time and service is top notch! We especially appreciate the weekend service when needed.

Response from owner

Thank you so much for your wonderful feedback, Petra! We're thrilled to hear that you love our timely service and appreciate our weekend availability; we look forward to serving you again!

October 6, 2025

Donna Mansfield

This is truly a wonderful company Gazi came to our home to service our AC and is very professional and did excellent work!! Zachary is also very good and efficient

Response from owner

Thank you for your feedback.

July 18, 2024

October 2, 2025

eesparks

We are very happy with our service, our service call was outstanding and we are always pleased. He’s very knowledgeable and thorough

Response from owner

Thank you so much for your wonderful feedback, Eesparks! We’re glad to hear that you were pleased with our outstanding service and knowledgeable team. We look forward to serving you again whenever you need us.

October 3, 2025

October 2, 2025

marc wilensky

Very knowledge and efficient.

Response from owner

Thank you so much for your kind words, Marc! We’re glad to hear you found our team knowledgeable and efficient, and we look forward to serving you again at Hopkins Air Conditioning!

September 8, 2025

October 2, 2025

Karen E. Thomas

October 2, 2025: Eduan kindly notified me that he was on his way to help set up Iflo with our WiFi. He was punctual, professional, and efficient. He was also patient in making sure that I understood how to use the Iflo App, as technology is not my strong suit. I couldn’t have been happier with the service I received today! 👍👍👍

Response from owner

Thank you for your feedback!

March 22, 2024

Adriene Fern

Gazi arrived earlier than expected and gave a thorough inspection. He was friendly, honest and I will request him again.

Response from owner

Thank you so much for your wonderful feedback, Adriene! We're glad to hear that Gazi provided you with a thorough and friendly inspection, and we look forward to serving you again!

October 2, 2025

Ellie T

No written review

Response from owner

Thank you so much for the 5-star rating, Ellie! We're glad to hear you were pleased with our services and look forward to assisting you again whenever you need us.

October 2, 2025

Patricia Schmidt

Great company. Work was quick and the tech (Gazi) was professional and pleasant.

Response from owner

Thank you for your feedback

August 23, 2024