Topic
Technician Professionalism
100% positiveAcross 1086 reviews of Hopkins Air Conditioning in West Palm Beach, FL, technician professionalism appears in 134 reviews (100% positive), from 2025-02-06 through 2026-09-29.
Key findings
Technician Professionalism mentioned in 134 of 1086 reviews (12.3%)
100% of Technician Professionalism reviews are 4 or 5 stars
Average rating in Technician Professionalism reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
97%130 mentionsCourtesy & Friendliness
43%57 mentionsCommunication & Updates
30%40 mentionsTechnical Knowledge & Expertise
26%35 mentionsPunctuality & On-Time Service
24%32 mentionsCleanliness & Tidiness
17%23 mentions
Reviews mentioning technician professionalism
golfghoul7
great professional service, on time, promises kept , liked their professional service so much we got their service contract renewed
Response from owner
February 25, 2023
Linda Laverty
Excellent service. Explained in detail the work that needed to.be done. Very professional.
Response from owner
April 5, 2026
Joe Testa
On time and professional. Explaine problem and solution well
Margarita Salas
Great work. Very professional.
Response from owner
April 23, 2025
Oscar Gonzalez
Excellent workmanship and quality. I've dealt with 5 different people and all very professional.<br>Customer service is top notch.
Johnny O'Connell
Very punctual, communicative, professional, and clean. The delivered exactly what they promised.
Pam Grabowski
Ramjiez was such a pleasure to work with. Had a smile on his face the entire time and really took the time to make sure everything was in order.
Annie Minor
Very professional and accommodating.
Response from owner
September 29, 2025
Todd Everly
I wanted to take a moment to share how completely satisfied we were with the services provided by Hopkins Air. From start to finish, their team was professional, responsive, knowledgeable, and made the entire process smooth and painless.<br><br>Everything was handled exactly as promised, communication was excellent, and the project was completed with the level of quality and attention to detail you hope for when hiring a contractor. It was refreshing to work with a company that simply did what they said they were going to do and made the experience easy from beginning to end.<br><br>We would absolutely recommend Hopkins Air to anyone looking for a dependable, professional company that will get the job done right without unnecessary headaches or complications.<br><br>Thank you to the entire Hopkins Air team for a job well done. We would not hesitate to use you again or recommend you to others.
Kimberly Martin
Very professional and knowledgeable!!
David Kinberg
Honest, Professional, explained everything
Maria Del Rosario Quijano Peñuela
Muy buen servicio, puntualidad y profesionalidad
Ruth Sabo
The guys did a great did a great job!! I am extremely pleased with their work and cleanup and how pleasant they are.
Response from owner
June 27, 2023
Gina Soto
Great work with the maintenance of my Ac<br>Everything worked perfectly and my ac working perfect the worker was professional he advised me to replace some things from my unit and he was right my house is very cold thank you!
Lou Azus
Have been using Hopkins since we have been living here . The service has been top drawer, both responsive and professional. As usual they demonstrated the professional expertise that we have come to expect from Hopkins Air.
Response from owner
February 6, 2021
paul rinehart
very professional and knowledgeable huge improvement over other hvac companies in PB
Response from owner
August 26, 2025
Ellie Awad
Miguel was very professional and worked diligently to clean the unit inside and outside He did a great job while explaining other things I might consider in the future.
Response from owner
November 27, 2025
donnie
As always. .all the technicians are very professional and courteous. Would definitely recommend them. Thanks again.
Response from owner
February 5, 2021
Dennis Gallon
Very focused and professional.
Response from owner
December 24, 2025
David Anderson
Professional and knowledgeable service.
Response from owner
July 1, 2024
Barbara Stahlbaum
Arrived on time. Friendly and knowledgeable.
Response from owner
January 19, 2026
Maria Mehaffy
Technician was very nice, explained what the maintenance plan included, & let us know as well as showed us the problem & how to solve it. Was neat as well. Not messy.
Response from owner
July 30, 2024
Jeff Cline
Very professional and polite
Response from owner
December 23, 2025
Patrick Thompson
The Technician was on time and took time to explain the process he was about to undertake. He involved me in the process and asked if I had any questions throughout the maintenance project. I really appreciate his expertise and patience during the process.
Response from owner
May 19, 2026
Nic Slabbert
Friendly, professional and affordable
Response from owner
May 18, 2026
Lynn Sharon
Nice job through professional
Response from owner
May 12, 2026
Shannon Bandoblu
Gabriel was very professional and helpful.
Response from owner
May 31, 2023
Greg Horton
on-time. friendly. courteous. efficient. First class
Response from owner
January 5, 2023
Betty Carter
Hopkins was completely professional as always. Been using them for years and will continue to be with them always.
Response from owner
July 1, 2024
Coral Kimball
I had a great service call. I appreciate their loyalty to their customers and their employees professionalism.
Response from owner
September 13, 2023
Judi Braman
The quality and service of their products and professionalism wins my support. Hard to find this anymore.
Response from owner
November 5, 2023
Ellen Archambault
Able to come out on a Sunday and very efficient and courteous . Right on time! Thankful
Response from owner
May 6, 2024
Laurel Bledsoe
Gazi always a professional!
Response from owner
October 7, 2022
Judy G
Ramniez arrived on a Sunday afternoon to clean the AC units. He was friendly, efficient and wore booties over his shoes without any prompts to do so, huge bonus points!! Best of all, today’s visit was free, as part of our service contract. I highly recommend this business for being timely, caring, honest and fair.
Response from owner
April 20, 2026
Mike Headrick
Tech was very professional and accommodating.
Response from owner
October 12, 2024
Island- Shugah
I am so grateful to Hopkins Air and it's professional service members. I keep a maintaince package with Hpokins Air and my home is all the better for it.
Response from owner
September 8, 2025
Alex De Coninck
Always great experience with this company Installed new ac united. Rebuild ac closet. Left everything clean and spotless. Questions were answers professional. Great installer team.
Response from owner
November 3, 2024
Gloria Brand
Professional! Very thorough work. Exactly on time. Very happy
Response from owner
October 16, 2023
todd stahl
Great prompt service. Great communication. Very professional. Trust completely. Thanks.
Response from owner
January 29, 2024
bruce berman
Very professional, knowledgeable and caring in every aspect.
Response from owner
November 26, 2025
Jose Perez
Tech was very professional and did an excellent job. Very informative, respectful, knowledgeable and most of all, he took pride in his work.
Response from owner
May 10, 2023
Gary Jensen
Andres and Junior were awesome. Professional, Clean and courteous.
Response from owner
August 29, 2025
Sallie Giordano
Technician came and gave an honest assessment of the problem. Did not try to give a hard sell and was courteous, prompt and helpful!
Response from owner
April 5, 2026
Ariel
Elite Professionalism in Every Way
Response from owner
April 5, 2026
Abc Cuenta
Ramniez is very knowledgeable and professional. Thank you
Response from owner
January 24, 2025
Ron Shafer
Arrived on time, worked efficiently, and cleaned up upon completion of the work. Also wasn't "pushy" in terms of us taking steps to retify a potential health problem with our A/C unit.
Response from owner
May 24, 2024
Larry Rubin
John was exceptional in explaining work that was done and the detail of the work performed Scott was very thorough and professional I have been a customer for 18 years for installation, maintenance and repairs. Hopkins A/C is professional, reliable and honest. What more could you want?👍
Response from owner
October 4, 2020
Mary Loftis
On time, professional and this is my fourth year with this company with a contract. Always available.
Response from owner
May 6, 2024
Jimmy Stephens
Fantastic service and extremely knowledgeable and highly professional and highly qualified. A total asset to your company
Response from owner
December 7, 2024
Georges Jarjoura
Very efficient, knowledgeable and nice people.
Response from owner
May 25, 2023
Colandra Burrows
I meet with Colson on a Monday and my HVAC unit was installed on Wednesday. Colson was very professional knowledgeable, available and responsive to all of my questions and concerns. I received quotes from several different companies and they beat and exceeded my expectations. The great service didn’t just end with Colson, the HVAC installers arrived on time, explained everything pertaining to the job in details and walked me through the project every step of the way. The work area was left spotless. I was so impressed when the installer took the time to remove his shoes before entering inside my home. Hopkins air is the way to go for all of your HVAC needs.
Response from owner
March 9, 2026
Doreen Spinelli
Courteous and professional. Took the time to explain everything clear clearly.
Response from owner
July 31, 2025
Drew Wright
David and Miguel were awesome…. These guys were on time, courteous and professional.
Response from owner
September 5, 2023
Andi Miller
Jonah was a gentleman and very thorough
Response from owner
August 14, 2023
Miguel Gances
Excellent technical service, very professional
Response from owner
April 10, 2023
Joyce Lehnert
I highly recommend Hopkins Air Conditioning.My ac unit broke on Tuesday night n they came right over. I needed a new ac unit and they came on Wednesday and installed a new one. On Wednesday the installation manager came over to inspect the installation. All of their techs were very professional, courteous,and knowledgeable. They went above n beyond. You guys are awesome. Thank you so much.⭐⭐⭐⭐⭐
Response from owner
May 9, 2022
Ed Doolan
Their servicemen were both courteous and professional in the performance of their duties.Great job by James
Response from owner
January 8, 2020
Roberto Bohrer
Andres and Yadian did excellent job installing my new hvac system.They were thorough, made sure I understood the controls functions , communicated well and after finished , left the place spotless. I’m very pleased the work they have done. Roberto Bohrer
Response from owner
February 17, 2026
Jay Gerlitz
I was very impressed with the professionalism of Ghazi. Highly recommended to anyone that has issues with their AC unit. Very patient and personable.
Response from owner
June 12, 2024
Scott M
Great job and would recommend. Excellent communication and very clean. Very professional service A 1 service.
Response from owner
August 3, 2024
stan levin
Competent, professional, understanding and courteous!!
Response from owner
February 4, 2026
Michael Firsel
Technician showed up as scheduled. He was extremely professional, thorough, and friendly. He explained everything he did in detail and served us with a smile. This is the best experience I have had with a service technician since I bought my first home 53 years ago.
Response from owner
January 24, 2025
John DeMartino
Ervine and Rich(Service Manager) came out as scheduled, diagnosed our issue and resolved it. They are both very professional. Could not be more pleased with the service we receive from Hopkins!
Response from owner
January 31, 2026
Frank DiLascia
Technician was professional & informant with issues! Prices seem high but service is good!
Response from owner
December 12, 2025
Cheryl Fatnassi
We needed A/C installed in a short time period and they had it in within 2 days. They cleaned up everything and were incredibly easy to work with!
Response from owner
April 4, 2024
Master Tech Security camera
Technician super awesome, very professional
Response from owner
January 22, 2026
Carol
Detailed and professional service.
Response from owner
December 5, 2023
Jean Smith
Responded to emergency situation (a/c failure) on a Holiday weekend. Were very professional and a joy to work with throughout the entire process. I would highly recommend them.
Response from owner
July 3, 2023
Paulette Coronato
Dependable, professional and courteous! Hopkins has always provided the best service for repairs and maintenance programs. We highly recommend them.
Response from owner
January 19, 2026
Kenneth Brown
Highly recommended. Very reliable, always on time, very professional. Armando was very nice, and respected our property.
Response from owner
January 3, 2024
Denise Serls
Great response. Professional and knowledgeable and personable. Timely and explicit in their findings. Fair pricing. Very personable yet professional technician. Listened and responded accordingly.
Response from owner
November 6, 2020
renee taylor
Very Professional - The Service Person had good communication skills, explaining what was needed into b repaired in my AC.
Response from owner
June 11, 2022
Barbara Guinet
Very professional from beginning to end. Highly recommend.
Response from owner
December 23, 2025
Ulises Fernandez-Miro
very efficient and professional. Good job!
Response from owner
December 22, 2025
Marie Roth
Very polite, professional and effective! Great communication very pleased with this service.
Response from owner
December 18, 2025
Eric S. Plaum
Professional all the way. Always on time or early. Work is excellent. Everything cleaned up before they leave
Response from owner
May 19, 2023
Zoe Jones
I'm pleased with the quality of their service. Everyone I've dealt with is courteous and professional.
Response from owner
October 26, 2023
Clare Walker
Very professional, friendly and efficient
Response from owner
December 12, 2025
Pearl
Thank you Eduan for all you do. You are very professional and patient. Thank you for taking the time to explain everything to me and the importance of having the suggested work done on my unit. I have been using Hopkins since 2016 and will continue to use them. Eduan Thank you again for your professionalism. You were very pleasant and honest.
Response from owner
October 6, 2022
Neil Tannor
Miguel 3 was profesional and courteous.
Response from owner
December 11, 2025
lenny s
Prompt and professional. Always feel better after they have been here. Great service as always.
Response from owner
May 10, 2022
nortonimplants
Efficient, professional and on time!! I have no hesitation in recommending Hopkins Air Conditioning
Response from owner
September 1, 2023
Margaret Hollander
Excellent service. Problem was repaired quickly. The service men were amazingly neat.
Response from owner
January 10, 2025
Joe Testa
Technician arrived on time and was very professional
Response from owner
March 3, 2024
Mary Hammontree
Had a wonderful experience with our maintenance visit today! Very professional and polite. Truly appreciated the friendly and thoughtful way they inspected everything and told us what should be done to prevent any possible failures of our system. Hopkins Air is a good and reputable company you can trust!😀
Response from owner
November 10, 2025
James Liebler
Technician arrived on time (actually early!). He was courteous. He made recommendations without being pushy. He was professional. I would always recommend Hopkins!
Response from owner
November 4, 2025
garret stewart
Professional, courteous and all at a fair price.
Response from owner
October 30, 2025
Colleen Valle
Always professional & informative! Definitely recommend Hopkins to all my family & friends!
Response from owner
October 30, 2025
Mark Mcandrew
Ramon was great! Took care of issues straight away and figured out a complex problem readily, and extremely professional!
Response from owner
July 25, 2024
Jorge Chavez
Polite and professional service. No pushy salesmen, just professional technicians.
Response from owner
May 19, 2023
Anthony
Honest, accommodating, knowledgeable, and professional. Simply, The Best!
Response from owner
October 22, 2025
Juan Martinez
The technician was professional ,courteous, polite,knowledgeable and quickly diagnosed the problem with A/C fixed it effectively leaving the work area clean Good Job
Response from owner
July 25, 2024
Christine Barrett
Update: HIGHLY Recommend. Had to get a new AC unit. Everyone was friendly and responsive and on time from Kathy and Joyce in the office to the installers Alonso and Johan (I think) were experienced and friendly and left my place spotless. I just switched to Hopkins and this was their first visit. Jasper was very professional and went above and beyond. He checked everything and explained anything I had questions about.
Response from owner
June 27, 2023
Patti Kreusler Ceravolo
Beyond impressed with this company--over the top professionals--Thank You!!
Response from owner
July 1, 2024
KATHY T
They came early to the appointment and did a great job. Pleasant serviceman and knowledgeable. Covered all the problems and were very polite.
Response from owner
March 9, 2023
Laurie R.
Excellent customer service. Very professional and polite. Thank you, Gazi!
Response from owner
July 1, 2024
Joseph C
Excellent work done, the team was conscientious about the work they did and very respectful of my home.
Response from owner
June 20, 2024
Jennifer Penning
Very professional, knowledgeable and responsive
Response from owner
September 17, 2025
Linda Menendez
Very pleased with all aspects of Hopkins A/C. We have used them for several years. Techs are always polite & explains things completely. Office employees are very knowledgeable.
Response from owner
September 12, 2025
Anne Kuhl
Great company! Very professional and easy to work with.
Response from owner
August 12, 2025
Kara Caplivski
Literally the best AC company in South Florida, and we have tried them all! All of their technicians are so sincere and professional. Grateful to finally have a AC company we trust.
Response from owner
August 12, 2025
Stephen Lewis
Professional service . Tech was thorough and easy to explain the service details.
Response from owner
July 28, 2025
Claudia Arguello
Gazi was amazing! He is so pleasant, professional and knowledgeable! He was exceptional!
Response from owner
July 15, 2025
Kristy Slivka
Hopkins Air provides professional and seamless experience! They were able to asses, quote, and replace our AC in two days! Everything was done flawlessly, thank you Yadian, Andres, Donat, & Mike for everything! True professionals 👏🏼 THANK YOU!
Response from owner
August 14, 2023
Jessica Taylor
Professional, friendly, and explained thoroughly what the issue was and what we needed.
Response from owner
July 3, 2025
Fernando Lambis
Wonderful and professional workers also great commercial sale, and fantastic service office , total 100% satisfaction
Response from owner
June 20, 2025
Jose Marin
Very professional tech. He was on time and finished his work in a clean environment. I Would definitely recommend Gazi to do work for my family.
Response from owner
June 20, 2025
Douglas Hopkins
Very professional and reasonable
Response from owner
May 24, 2024
Melissa Latorre
They are always so helpful and very professional
Response from owner
June 12, 2025
Laura
Very professional. Great service. Definitely recommend Technician does not lie to fix things that are not necessary as it happened to me with other companies. Extremely satisfied
Response from owner
February 10, 2023
Michelle Johnson
Great service! The men who came were friendly and explained everything. Gazi and Rashid were the epitome of professionals!
Response from owner
June 6, 2025
Bruce Tissot
Efficient, Polite and performed a job well done
Response from owner
June 4, 2024
Steven Becker
Seasonal Service for my A/C was through & professional!
Response from owner
May 20, 2025
Cristina Ichi-Jezewski
Miguel, the technician was very detailed oriented, respectful and professional, very pleased with his service. It gives me peace of mind that Hopkins A/C comes and do the maintenance of my A/C unit twice a year.
Response from owner
November 15, 2024
Frank Vezer
Miguel 3 is Hard working, intelligent, kind, and very clean
Response from owner
May 20, 2025
P & M
From sales, site assessment, scheduling to installation; the entire experience was seamless. Nelson and his assistant did a fantastic job with the 1 day install project. The entire team communicates on time and are very thorough in their work processes. The installation team left my house just as clean as when they arrived. I will definitely recommend this Company to my friends, family and neighbors. GREAT JOB! 👍🏼
Response from owner
August 28, 2023
Lew Weinkauf
Very courteous and professional. Prompt and at my house two hours early!
Response from owner
July 28, 2023
Andy Berger
Our technician was a true professional. Identified and resolved the problem. In all, a pleasant experience.
Response from owner
April 29, 2025
Have a Nice Day
Sophia was excellent, quick, curious and very clean. A pleasure to deal with
Response from owner
April 23, 2025
Yosi Uzsinay
They’re great. Professional workmanship and courteous. I will continue to engage them for all my A/C needs.
Response from owner
April 24, 2024
Dominique Darden
Gazi and Sophia were punctual, friendly and willing to answer any concerns. Very professional. Always welcomed to come back to service my home!
Response from owner
February 6, 2025
Tina Sweets
Today I had a 5ton Carrier AC unit installed by Hopkins AC company. The two guys who installed the unit were just fantastic. They were stellar in their work ethics. They took their time, cleaned the area…They were meticulous in how they installed my unit. I would recommend Hopkins AC company to anyone , if these are the kind of workers they will send out to do the job. Even the salesperson John came out to make sure everything was going smoothly, which was excellent customer service. This is a company with integrity. Kudos to the company/owner. Thank you so much for such a wonderful experience. Sweets🌻
Response from owner
April 23, 2025
Bette Howard
Brien and Cesar were an excellent team for installation of our new HVAC system. They explained every step along the way of the day-long process. In addition, they were very mindful of our home and the area in which they were working. When they finished, the area was spotless. In summary, on a scale of 1 - 10, we would rate them a 12!! Bette and Phil Howard
Response from owner
April 23, 2025
Sosha Zaretsky
Karel and Kevin were kind and professional, 5 stars!
Response from owner
April 5, 2025
Vic Nee
Get professional service! 100% recommend John!!
Response from owner
October 12, 2024
Allison Ross
I had the pleasure of having Sophia perform routine maintenance on my air conditioner and I couldn’t be more impressed with her service. She was incredibly knowledgeable and took the time to explain everything clearly, addressing all of my concerns and questions with patience and expertise. Sophia's hard work was evident throughout the entire process, and she went above and beyond the job requirements to ensure everything was running smoothly. Her professionalism and dedication truly exceeded my expectations. I highly recommend Sophia for any HVAC needs!
Response from owner
March 17, 2025
Jeanese Barriteau
From the receptionist to the technician , they were all very professional. I requested a technician on Saturday and he was here Sunday morning. Gazi is amazing! He was very helpful, knowledgeable and professional.
Response from owner
July 18, 2024
Marcello Serrato
I am very thankful to the great team at Hopkins Air, everyone has been very professional and caring to my needs. I am signed up with their year maintenance and both my air conditioning units have been working perfectly. Thank you to Chad and his great team!
Response from owner
November 5, 2023
Karen Solomon
Prompt and professional service I would highly recommend
Response from owner
October 12, 2024
Anthony Mileo
Zachary was a pleasure to work with Professional
Response from owner
February 19, 2025
Bob Keller
Professional and courteous
Response from owner
August 23, 2020
Denise Burgess
Miguel was very pleasant, informative, And very thorough!
Response from owner
March 5, 2025
Richard Piluso
Great company. All staff and technicians are courteous, professional and make the vendor/customer experience easy and professional. Highly recommend.
Response from owner
February 10, 2023
Jennifer Lourie
Hopkins shows up on time and on budget. They are highly responsive and extremely knowledgeable and professional.
Response from owner
June 4, 2024