All reviews

Douglas Hopkins

Very professional and reasonable

Niece

I had the pleasure of having Sophia come out for a routine service on my AC unit, and she was absolutely exceptional. From start to finish, Sophia was professional, knowledgeable, and incredibly thorough. She took the time to explain the entire process to me in a way that was easy to understand, which I really appreciated. It's clear that she knows her work inside and out, and she made sure everything was running smoothly before she left. What stood out most was her patience, attention to detail, and genuine care for making sure I was comfortable with the service. Sophia went above and beyond, and it’s rare to find that level of dedication these days. Highly recommend Sophia if you’re looking for reliable, honest, and top-notch AC service. I’ll definitely be calling on her again in the future!

Judit Lesko

brian gave an excellent service. Very knowledgeable, patient, professional. Thank you for that.

Michelle Michelle

Been trying to call this company for 3 days. Can never talk to a manager!! Wanted to tell them that the driver was so busy on his phone going down Northlake Blvd at 42mph, in the left lane, that he didn't realize there was a car build up for 1.5 miles !! People were mad!! This is why we have so many accidents on this road. Get off your phone and get in the right lane!!!

Mark Glore

No written review

Patric Scheid

Easy to deal with, needed my AC serviced for a leak, was able to schedule for same day, tech arrived on time, was thorough and clear. I got the annual service membership, so I know I am covered.

Cesar Fernandez Duran

Andres and yadian great job at home! Highly professional, patient and well done job oriented,

Melissa Latorre

They are always so helpful and very professional

Lloyd Estes

Nobody is ever prepared for their AC to stop working munch less have it happen on a holiday weekend. All it took was a quick call to Hopkins AC and there was no hesitation. All that was ask was our address. Upon arrival there technician made a quick but complete inspection and identified the problem. He explained their programs and cost. Once agreed upon his work was complete and we had cool air once again. We would highly recommend Hopkins AC to our friends.

Carolyn Schiller

Eduan provided outstanding service installing a Nest thermostat. He is extremely knowledgeable, and has excellent interpersonal skills.

Anne Purvis

Quick and efficient installation and service. Quality experience and would highly recommend Hopkins for all of your A/C needs.

Robert Chambers

Sophia was amazing. We had an issue at 5 pm and Sophia came right away and got the air back running in no time. I highly recommend Hopkins Air Conditioning 👍

Lynne Hogan

Gazi was phenomenal! Very friendly and knowledgeable. We hope to work with him again in the future! Thanks, Gazi!

lamarq Caldwell

Gazi was great, he was very accommodating and informative about what the issue was with our AC unit and what we needed to do. He was also able to work out a great price for us and we appreciate the level of care. We started our annual wellness plan with Hopkins Air and Gazi is the technician we will ask for every time!

Julie

Zachary was tech who was here the other day for our bi-annual service maintenance. He, like all of the other techs who have done work for us, was professional, friendly, knowledgeable , and efficient. We found Hopkins Air when we had an ac emergency (recommended by our neighbor), and from that point forward I have nothing but positive feedback!

Douglas wojo

No written review

Dan Werther

Great vendor in Palm Beach County. I have seen a lot of shady HVAC businesses in Florida but these guys are excellent.

Travis Ricks

We have used multiple A/C companies in the past. There always seems to be something wrong that is much more expensive than you expected when they come out. This is our second time using Hopkins and both times now they have been quick, thorough, and, most importantly, HONEST! Today they could have told me all kinds of things were wrong with the unit, but it was a simple fix of the thermostat needing to be reset because it wasn’t sending a signal to the outside unit. We will definitely be a lifetime customer anytime we have an issue with our AC moving forward, and highly recommend Hopkins for anyone needing an AC repair.

German Voss

Sophia did an excellent job, the best so far!

Wesley Wells

Sophia came out late Friday evening on a rush call for ac compressor not running. She diagnosed the issue quickly, had the replacement part in place in less than 30 minutes. Also replaced our uv bulbs since she was out here already.

Pam Buchmeyer

Sophia did an excellent job! Hopkins is always first rate. This employee confirmed our already high opinion of the company.

Steven Sobel

Our technician, Miguel, was professional, pleasant and efficient I would highly recommend him and Hopkins

Laura

Very professional. Great service. Definitely recommend Technician does not lie to fix things that are not necessary as it happened to me with other companies. Extremely satisfied

Glenna Humberstone

Sophia was pleasant and very informative about my ac problem. I been without ac for 5 days and she fix it .

C A FRASH

She was very professional and courteous hope to have her again.

Janette Hernandez

6.5.25 Update I typically request the same technician for my AC services so that they have personal knowledge of all prior issues. Gazi was today's service tech since previous tech is no longer available. Gazi is very knowledgeable, professional and kind. He was already aware of previous work done to my ac unit and provided feasible proactive solutions to improve air quality. I highly recommend Gazi and will be requesting him to be permanently assigned to my account. The entire Hopkins team has provided outstanding service and I am pleased to be their customer. 12.24.24 During last regular maintenance service it was determined that the outside unit coil was leaking. Service call to replace exterior coil was done on Dec 20. During that time the techs found a part had to be replaced on interior unit and that the indoor unit also had a leak. Being late in the date replacement for interior coil could not be replaced until after the weekend. Fast forward, 3 techs came first thing on Christmas Eve and unit completely fixed within a couple of hours. Thanks to Hopkins for doing all they could, including sending tech to pick up interior coil unit from Ft Myers, to get my AC up and running before Xmas day. Since initial service by Hopkins ACc a few years ago, I have not used any other company. I have a service contract and could not be any happier with the level of service and professionalism. John is the tech assigned to my account and I can't recommend him enough!! Service calls are always on time, courteous and a pleasure to work with. I am so happy to have found Hopkins AC and that John was the tech assigned! I don't hesitate to recommend.

Lori Wojciechowski

Gazi was on time, quick and efficient. Would highly recommend. We will most definitely call them again. He was very polite and knowledgeable.

Judy Hays

No written review

Genevieve Toutain

Prompt, excellent service

Michelle Herman

Really appreciated Ervine fixing our AC on a Sunday. Really nice guy and took care of everything!

Katherine Scavella

Chad was great and efficient!

Lisa Riccobono

Gazi was a great help. Took care of what was needed. Professional and knowledgeable.

Gabie Matias

Gazi and Mike were great! Very personable and nice to work with.

Larry Powell

Gazi, the service tech, provided outstanding customer service. It seems that the entire company goes above and beyond to meet the customer expectation. Highly recommend their services if you’re ever in the need for AC maintenance repair or installation.

Deb Tighe

Ervine just left after completing our 6-month service. He was polite, pleasant & kept us abreast of anything we may need in the future. We hope he becomes our permanent service tech. He was great! We recommend Hopkins Air for anyone looking for an HVAC company in Palm Beach County.

elaine bloom

Miguel is an absolutely fantastic technician. He is so professional, courteous and knowledgeable.!!

Dean Orlando

Gizi did a phenomenal job at my AC unit, very polite and nice technician

Jodi Klein

Gazi was great, super helpful!

Gabi Blaze

Today Nick and his coworker installed a new AC I was very impressed how knowledgeable both workers are . I am very happy with the service today ! Thank you Hopkins

Karen G

Sophia is fabulous! Very knowledgeable and very good at explaining technical issues.

Michelle Johnson

Great service! The men who came were friendly and explained everything. Gazi and Rashid were the epitome of professionals!

Mike Vander Werf

Fantastic service, friendly, on time, no bs. Finally! Thank you Gazi!

Scott Winkel

No written review

J R

Gazi 2 from Hopkins AIr Conditioning did a thorough job, 1st class, servicing our a/c. Highly recommended, clean cold air. Great work.

Larry Phillips

No written review

John Duque

Great response, great service. Brian the tech was top notch . He got me nice and cool. Definitely a good HVAC outfit, I’d recommend them to anyone in need of quick, quality service.

Barbara Kaplan

No written review

Jeffrey Jacobs, M.D.

No written review

BRIAN PHELPS

After a lengthy conversation with the owner who reached out to me so we could discuss the quote I received from the technician yesterday he explained to me that it is possible that the tech could have gotten a false positive diagnosis on the compressor being shot when in actuality it was not which did make sense to me. I wish I didn’t react so fast to write a bad review before speaking to the owner of the company it was completely wrong on my part he did go above and beyond by returning the money for the service fee back to me for any inconvenience that his employee caused which he did not need to do with that being said I definitely would use him in the future now I see why he has so many outstanding reviews

m Dr G

No written review