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Topic

AC Installation & Replacement

96.3% positive

Across 1001 reviews of Hopkins Air Conditioning in West Palm Beach, FL, ac installation & replacement appears in 81 reviews (96.3% positive), from 2025-02-06 through 2026-06-04.


Key findings

  • AC Installation & Replacement mentioned in 81 of 1001 reviews (8.1%)

  • 97.5% of AC Installation & Replacement reviews are 4 or 5 stars

  • Average rating in AC Installation & Replacement reviews: 4.9★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    94%76 mentions
  • Technical Knowledge & Expertise

    57%46 mentions
  • Communication & Updates

    41%33 mentions
  • Punctuality & On-Time Service

    36%29 mentions
  • Cleanliness & Tidiness

    36%29 mentions
  • Problem Resolution & Effectiveness

    31%25 mentions

Reviews mentioning ac installation & replacement

June 3, 2026

Catherine Freed

Donat, the service technician was wonderful. He explained everything he was doing what he was checking and why. He was a very nice young man. He was very knowledgeable and very kind. I’m purchasing a new system from Hopkins and I look forward to a long business relationship with them.

June 2, 2026

Daniel Lima

Lart was great. They arrived earlier than I expected. He was very informative and helped me understand the issues with my ac unit. They even called me before to give me a heads up about his arrival. We also decided to replace our system. The installation crew did a great clean job as well.

Response from owner

Thank you so much for your wonderful feedback, Daniel! We're glad to hear that Lart was informative and that you appreciated the proactive communication about his arrival. Your support means a lot to us at Hopkins Air Conditioning!

May 28, 2026

June 1, 2026

Geoff Albertos

These boys are good...and know their HVAC!!! I've had Hopkins coming out here for going on seven years now and I rest at night knowing that my unit won't stop at two in the morning when it's 84 degrees out like my last A/C company set me up for. And with the recommendations Hopkins suggested for my system I haven't had to live on Claritin like I used to. Do yourself a BIG favor and seek out these guys for you A/C needs. You won't regret it, I swear!

Response from owner

Thank you for your feedback.

April 24, 2024

June 1, 2026

Animal Rescue Force of South Florida

We have been using Hopkins for our air conditioning maintenance for a few years now. They are always accommodating, knowledgeable and prompt. We just had them totally replace our system with a new, more efficient Carrier system and their service was excellent. We highly recommend them

May 28, 2026

Gerard Wisgo

Overall, excellent installation..Would have given 5 stars except drain was not initially not cleaned properly during new installation and the AC became intermittent soon after new system was turned on. A service person quickly came out and diagnosed the issue as a drain pipe blockage. He did a more thorough job of cleaning the drain pipe. Since then, all is working well.

Response from owner

Thank you so much for your feedback, Gerard! We're glad to hear that the installation went well overall and that our team was able to resolve the drain pipe issue quickly. We appreciate your support and welcome any further suggestions to enhance your experience even more.

May 29, 2026

May 26, 2026

Lance Hill

I purchased a new hvac system from Hopkins just over a month ago and it stopped cooling last night. The technician was great and was able get to us at the end of the day. Unfortunately, he was not able to repair the system, so they have to send another tech with the part to fix the problem another day. The people at Hopkins have been great, but I am completely dissatisfied with the product failing after just over a month. It’s a lot of money to spend and still be uncomfortable in your own home.

Response from owner

Thank you for your review, Lance. We appreciate your honest feedback and are glad to hear that our technician was able to assist you promptly. We understand your frustration regarding the product issue and would welcome the chance to discuss your experience further. Please reach out to us directly at hopkins@libertyservicepartners.com.

May 27, 2026

May 23, 2026

Mark Sedelnik

Great installation. Showed up on time. Replaced both units same day. Excellent service would highly recommend.

Response from owner

Thank you so much for your fantastic feedback, Mark! We’re glad to hear that our team provided timely and efficient installation of your units. We appreciate your high recommendation and look forward to serving you again at Hopkins Air Conditioning!

May 24, 2026

May 22, 2026

Steve Turchyn

Excellent service! The Installation crew was on time, courteous, knowledgeable and very careful throughout the entire process. It was a very positive experience.

Response from owner

Thank you for your feedback. We’re happy to hear our installation team has met your expectations.

May 20, 2025

May 22, 2026

Therans J

Had an excellent experience with Hopkins Air Conditioning. Gazi came out, diagnosed the issue with my AC, and also installed a UV light to help with the air quality in the system. He was on time, courteous, and clearly knew exactly what he was doing. The whole process was smooth and the results have been great. Will definitely call them again for any future HVAC needs.

Response from owner

Thank you so much for your wonderful feedback, Therans! We're glad to hear that Gazi provided you with excellent service and helped improve your air quality. We appreciate your trust in Hopkins Air Conditioning and look forward to assisting you with any future HVAC needs!

May 23, 2026

May 19, 2026

Peter Giurato

very professional,on time(sent text to let you know when technicians and installers were en route) and clean

Response from owner

Thanks for the Five Stars!!

January 8, 2020

May 19, 2026

Barry Kramer

Two new units installed and my house is cool, comfortable and running smoothly..been using Hopkins for years.. reliable.

Response from owner

Thank you so much for your wonderful feedback, Barry! We're glad to hear that your new units are keeping your home cool and comfortable, and we truly appreciate your loyalty over the years. It's always our goal to provide reliable service at Hopkins Air Conditioning, and we're thrilled to have met your expectations!

May 20, 2026

May 13, 2026

Valerie Fuchs

Our system needed a full replacement and Hopkins Air handled the entire process flawlessly. The Hopkins Team is professional, honest, courteous and fair. BIG THANKS to Neslan and his partner working non-stop to ensure an awesome install job!!! Thanks! Val Fuchs

Response from owner

Thank you for your feedback! We are happy to hear John met your expectations!

March 9, 2023

May 12, 2026

Ruth Sabo

The guys did a great did a great job!! I am extremely pleased with their work and cleanup and how pleasant they are.

Response from owner

Thank you for your feedback!

June 27, 2023

May 11, 2026

Brad London

Great company really helped me out in a pinch with no delays… Andres and Jr did an amazing job with the installation!! Highly recommend Hopkins air!!

Response from owner

Thank you so much for your wonderful feedback, Brad! We’re glad to hear that Andres and Jr provided you with prompt and amazing service during your installation. Your high recommendation means a lot to us, and we look forward to serving you again at Hopkins Air Conditioning!

May 12, 2026

May 4, 2026

Mike Collins

I was in NY and noticed by remote thermostat that my condo in Palm Beach Gardens was at 80+ degrees. I called my regular HVAC service company and they said they couldn’t get there for quite a while. My brother-in-law found a Hopkins repairman around the corner so I engaged them to replace my HVAC system immediately. They were fast, neat and thorough. The price was just what I had expected and there was no unexpected costs. The city of Palm Beach Gardens inspected their work and gave it his approval. I would highly recommend Hopkins to take care of anyone’s HVAC.

Response from owner

Thank you so much for your wonderful feedback, Mike! We’re glad to hear that our team was able to respond quickly and provide thorough service for your HVAC needs. Your recommendation means a lot to us!

October 31, 2025

April 27, 2026

Tanya Benjamin

We recently had our AC unit replaced, and I can honestly say the experience with this company was excellent from start to finish. From the initial consultation to the final installation, their team was professional, knowledgeable, and very transparent. They took the time to explain our options, pricing, and what would work best for our home without making us feel pressured. The installation crew arrived on time, worked efficiently, and kept everything clean and organized throughout the process. What I appreciated most was their attention to detail and how they made sure everything was working properly before they left. They also walked us through how to use the new system and answered all of our questions. If you’re looking for a reliable and honest AC company, I would definitely recommend Hopkins. Great service, great communication, and quality work all around.

Response from owner

Thank you so much for your wonderful feedback, Tanya! We're glad to hear that our team provided you with a seamless experience from consultation to installation. Your recommendation means the world to us, and we look forward to assisting you again in the future at Hopkins Air Conditioning!

April 28, 2026

April 10, 2026

Alex De Coninck

Always great experience with this company Installed new ac united. Rebuild ac closet. Left everything clean and spotless. Questions were answers professional. Great installer team.

Response from owner

Thank you for your feedback.

November 3, 2024

March 31, 2026

Adam Mackow

Our AC had to be replaced and we immediately have run into recurring electrical issues. We were told that we now need electrical work done despite never running into these issues prior to replacing the AC. So not only did we pay $10,000 for a new AC but now we have to pay who knows how much for an Electrician to fix the new issue

Response from owner

Good morning, Yes you had a new ac installed by us and we hooked that ac up to an existing 42 year old electrical panel. I sent my install manger in person to meet with you yesterday to take a bunch of pictures and educate you of the situation with your panel. Even your self acknowledge the issue and understood the issue. I have reviewed those several pictures and installing a new ac unit had nothing to do with normal wear and tear of your main panel breaker that is over 42 years of use to keep a good tight connection to your buss bar. You even mentioned to my manager you had other issues like your dryer as well. We are not an electrical contractor and you will need a licensed electrical contractor remedy your electrical issues. They will need to pull your main meter fix your issues. A new air conditioner did not cause your electrical issues 42 years of wear and tear did. I am very confident when we pass our inspection that will be proven.

March 24, 2026

March 28, 2026

Sharon

New AC installed.. Great job as always.

Response from owner

Thank you for your feedback

August 13, 2024

March 24, 2026

Deserea Sullivan

Done and out with the old and "in" with the new!!!! My new air conditioner looks so beautiful and it is running seamlessly. The gentleman that installed my new unit dismantled the old one and install the new, all within a few hours! I called them on Saturday, requesting for a freon refill and by today I have a brand new AC! They were courteous and extremely respectful. They cleaned up and disposed of my old unit . I am thankful to have found this company and look forward to being your new customer.

Response from owner

Thank you for your five star review. We’re happy to hear you are pleased with your new air conditioner.

August 4, 2023

March 23, 2026

Lori M

HVAC & Duct replacement. The workmanship was great, their integrity OUTSTANDING. One of the units wasn't working 100%. A few service calls later, they replaced the new unit with another. I never asked for the replacment but they didnt like the readings they were getting, apologized to me, and asked if they could replace it with another new, larger unit. They were not the cheapest, honest about that during the sales process, but also stated they do the right thing. And that's exactly what they did! Highly recommend these guys, they will take proper care!

Response from owner

Thank you so much for your wonderful feedback, Lori! We’re glad to hear that our team's integrity and commitment to quality service made a positive impact on your experience at Hopkins Air Conditioning.

March 24, 2026

March 18, 2026

Joseph McGovern

Team arrived at the designated time. They worked efficiently and answered all of our questions. The only problem was they didn’t have the AC tie downs because the items were with another repairman who was called away. Ervine and the other gentleman were excellent.

Response from owner

Thank you so much for your wonderful feedback, Joseph! We're glad to hear that Ervine and the team were excellent in addressing your questions and working efficiently. We appreciate your understanding regarding the AC tie downs and look forward to serving you again at Hopkins Air Conditioning!

March 21, 2026

March 14, 2026

Robert Wolfe

Arrived on time same day as initial call. Quickly diagnosed and provided written estimate! Arrived next day with new system, installed, tested, good to go! Thanks!

Response from owner

Thank you so much for your wonderful feedback, Robert! We’re glad to hear that we were able to arrive promptly and provide you with a quick diagnosis and written estimate. We look forward to serving you again at Hopkins Air Conditioning!

March 15, 2026

March 7, 2026

Colandra Burrows

I meet with Colson on a Monday and my HVAC unit was installed on Wednesday. Colson was very professional knowledgeable, available and responsive to all of my questions and concerns. I received quotes from several different companies and they beat and exceeded my expectations. The great service didn’t just end with Colson, the HVAC installers arrived on time, explained everything pertaining to the job in details and walked me through the project every step of the way. The work area was left spotless. I was so impressed when the installer took the time to remove his shoes before entering inside my home. Hopkins air is the way to go for all of your HVAC needs.

Response from owner

Thank you so much for your wonderful feedback, Colandra! We’re glad to hear that Colson provided you with professional and responsive service, and we appreciate your recognition of our installers for their attention to detail and care in your home.

March 9, 2026

March 2, 2026

David Mattiace

Hopkins replaced the Condenser and air handler. The work was done with a level of quality, cleanliness, and customer satisfaction. I would highly reccommend Hopkins Air.

Response from owner

Thank you for your feedback! We are happy to hear Ramon has met your expectations.

September 1, 2023

March 2, 2026

Barry Gilbert

Went with them for an AC replacement and cant recommend them enough for the whole process from the sales call to the install to the service and maintenance. From the getgo they worked to get our business. When our AC died unexpectedly they still offered a deal and showed up the next morning to put in the new one. Install folks were a breeze to work with and a couple months after the install we had an issue...they showed up 45 min later to take a look at it. It was cold during the install so they topped off the coolant. We had our first maintenance today and they notify you of who is coming and when they are going to be there. The tech went above and beyond checking everything and making sure we were happy. For AC the peace of mind is worth it. We talked to alot of people too but these folks consistently went above and beyond. That has continued after the sale.

Response from owner

Thank you so much for your wonderful feedback, Barry! We’re glad to hear you had such a positive experience with our team throughout the entire process, and we appreciate your kind words about our service and maintenance.

March 3, 2026

February 24, 2026

Bill Welter

The salesman, Colson, was prompt as scheduled, knowledgeable, and very polite. The installation went as promised. The two installers, Gadrian and Andres arrived on time. They were both very polite and knowledgeable wasting no time installing the system and describing the installation to me. They left the site clean and explained the new thermostat to me. I have lived in Florida for 50yrs and I can say with no reservation that thus company was the best I have ever dealt with. Everyone was polite from top of the chain to tge installers. Thank you, Hopkins for making this an experience for my record books!

Response from owner

Thank you so much for your wonderful feedback, Bill! We’re glad to hear that Colson, Gadrian, and Andres provided you with prompt and knowledgeable service, and we appreciate your kind words about our team at Hopkins Air Conditioning!

February 25, 2026

February 23, 2026

Joyce Lehnert

I highly recommend Hopkins Air Conditioning.My ac unit broke on Tuesday night n they came right over. I needed a new ac unit and they came on Wednesday and installed a new one. On Wednesday the installation manager came over to inspect the installation. All of their techs were very professional, courteous,and knowledgeable. They went above n beyond. You guys are awesome. Thank you so much.⭐⭐⭐⭐⭐

Response from owner

Thank you for your 5 star review! We are glad to hear our team met your expectations!

May 9, 2022

February 16, 2026

Roberto Bohrer

Andres and Yadian did excellent job installing my new hvac system.They were thorough, made sure I understood the controls functions , communicated well and after finished , left the place spotless. I’m very pleased the work they have done. Roberto Bohrer

Response from owner

Thank you so much for your wonderful feedback, Roberto! We're glad to hear that Andres and Yadian provided thorough and excellent service, and we appreciate your satisfaction with their work at Hopkins Air Conditioning!

February 17, 2026

February 16, 2026

Alvin Perlman

I am extremely satisfied with the new AC unit that was just installed. The technicians were efficient, polite and knowledgeable.

Response from owner

Thank you for your feedback

May 14, 2024

February 7, 2026

Doreen Lopuzzo

Highly recommend! Quick response time and quality work and skilled technicians. Colton was great to work with. We put in a whole new air conditioning system.

Response from owner

Thank you for your feedback!

March 9, 2023

February 7, 2026

Sara Lingard

Had an issue with a leak in our AC unit for a home we recently purchased. I contacted them last night through google and got a call first thing at 7:30 this morning to let me know someone would be by between 10-12. Allan showed up promptly around 10:30 and signed us up for the yearly maintenance fixing our issue. He was quick, professional and very efficient. Highly recommend! ___ Update Feb 2026, we got a new AC system installed for an amazing price. Everyone we worked with was super helpful and made the process very simple. We will continue to use John Hopkins for our maintenance going forward.

February 6, 2026

Michael Origlia

Would give 5 stars but they wouldn’t show me how the upsell ultraviolet was working or not. They said they installed them but I can’t see the ultraviolet light like the previous system they replaced. I asked and the salesperson was very offended I asked to see it working instead of taking his word. These days once you pay the invoice it seems like you’re dismissed for asking a simple question. But at least the ac is working. Update: Art came to my house for service call and installed a new ultraviolet set up. Art is a great asset to Hopkins and was excellent to work with.

Response from owner

Thank you for your feedback, Michael! We’re glad to hear that your AC is working well, and we appreciate your input on the installation process; your experience is important to us as we strive to improve our service.

November 13, 2025

February 2, 2026

Peter Lawrence

Hopkins Technicians William and Felix replaced my HVAC system with a new Carrier crossover system and I’m extremely happy with the installation. These technicians were efficient, neat, knowledgeable, courteous, and Hopkins is fortunate to have such competent technicians. I would recommend Hopkins to anyone who wants perfection!

Response from owner

Thank you for your 5 star review. We are glad to hear Jonathan continues to meet your expectations!

March 17, 2022

January 27, 2026

Tbird

The quality, efficiency, and care that went into completely replacing my AC was unbelievable. I signed for the replacement Saturday, and they were ready early Monday morning! The job required extra attention as they had to entirely disassemble the new air handler AND the old one in order to remove/install them from within the attic. I don’t know anything about installing AC units but I imagine my setup was a nightmare of a job. But Andres and his colleague handled it with grace and put on a masterclass in AC replacement. I genuinely can’t thank them enough. Seriously, if you need your AC repaired or replaced. Give Hopkins a call. Yeah … AC work always has an annoying price tag associated with it. But cheap AC isn’t good. And good AC isn’t cheap. With that said, they were flexible on some components and even threw in extra products and services for free. At the end of the day it's worth every penny. It’s quality equipment that was installed by highly skilled professionals. Overall a top notch experience - highly recommend!

Response from owner

Thank you so much for your amazing feedback, Tbird! We’re glad to hear that Andres and his colleague provided exceptional service during your AC replacement, and we truly appreciate your high recommendation of Hopkins Air Conditioning!

January 28, 2026

January 26, 2026

Cheryl Fatnassi

We needed A/C installed in a short time period and they had it in within 2 days. They cleaned up everything and were incredibly easy to work with!

Response from owner

Thank you for your feedback

April 4, 2024

January 22, 2026

Newinfous sq

on time and professional. Installed a new nest thermostat and fixed existing issues. great service

Response from owner

Thank you so much for your wonderful feedback, Newinfous sq! We're glad to hear that our team was on time and professional while installing your new thermostat and addressing any existing issues. We appreciate your support and look forward to serving you again at Hopkins Air Conditioning!

January 23, 2026

January 15, 2026

Miguel Vazquez

I have been a client of Hopkins Air Conditioning for several years and the quality of their service continues to be five stars. Leart was super professional and polite. When he completed the work (maintenance and installation of a UV light) he showed me pictures of the work and gave a report of the condition of my unit. I renewed my service contract.

Response from owner

Thank you so much for your wonderful feedback, Miguel! We’re glad to hear that Leart provided you with professional and thorough service, and we appreciate your continued trust in Hopkins Air Conditioning.

January 19, 2026

January 6, 2026

Rob Gai

Andres and Yadian did a great job installing my new system!

December 31, 2025

Nathalie Tousignant

Excellent customer approach and service, and outstanding installation. We’re happy with everything so far.

Response from owner

Thank you for your feedback. We’re happy to see we have met your expectations

March 17, 2025

December 23, 2025

John Bruno

Professional installation and after sales service.

Response from owner

Thank you for your feedback

June 6, 2025

December 18, 2025

Patty Lewis

Colson went above and beyond in getting everything coordinated, communication was prompt and professional. I am very happy with the whole process in getting my new AC installation set up, I would highly recommend Colson and Hopkins Air.

Response from owner

Thank you so much for your wonderful feedback, Patty! We’re glad to hear that Colson provided exceptional support throughout your AC installation process, and we appreciate your high recommendation of both him and Hopkins Air Conditioning!

December 19, 2025

December 16, 2025

Anne Albright

They did a fabulous job replacing my old unit quickly and would definitely recommend using them for your A/C needs!

Response from owner

Thank you for your feedback. We are happy to hear that your AC installation met your standards. Welcome to the Hopkins family.

June 6, 2025

December 16, 2025

Jesse Wirick

I have a small condo that required full replacement of a 15 year old, 2-ton A/C system. Hopkins delivered a seamless experience. The installation team was clean, efficient, and knowledgeable. Initial phone call, diagnosis, sales visit, and completed installation was only two days! Very pleased. Highly recommend Hopkins!

Response from owner

Thank you for your feedback. We are happy to hear our team has exceeded your expectations.

April 23, 2025

December 15, 2025

Elizabeth

We had a system replacement with Hopkins Air and they are great. John Johnston was so pleasant and intelligent about his work that we chose his company to do our replacement job. They are also reasonably priced and their technicians were friendly, tidy, and capable.

Response from owner

Thank you so much for your wonderful feedback, Elizabeth! We’re glad to hear that John and our team made your system replacement a positive experience, and we appreciate your kind words about our service.

December 16, 2025

October 31, 2025

Deborah Weiner

I’ve been with Hopkins Air for about four years now on a service contract, and they’ve always been fantastic. They just installed a new AC system for me, and once again, everything went perfectly. The technicians showed up right on time, were super professional, and finished the job quickly and neatly. The price was very fair too. It’s great to have a company you can really count on—highly recommend Hopkins Air!

Response from owner

Thank you so much for your wonderful feedback, Deborah! We’re glad to hear that our team consistently meets your expectations and that you had a positive experience with your new AC installation at Hopkins Air Conditioning!

October 31, 2025

October 27, 2025

Joe B Interrante

They were on time and diligent on the install of out new HVAC system. Great follow-up and it's working perfectly.

Response from owner

Thank you so much for your wonderful feedback, Joe! We’re glad to hear that our team was timely and diligent with your HVAC system installation, and we appreciate your recognition of our follow-up.

October 28, 2025

October 26, 2025

Ovis MH

Comfortly provided AC installation services in Boca Raton, and Hector did a great job. He explained the installation clearly, installed the system quickly, and checked it carefully. Hector was polite, professional, and very detailed.

Response from owner

Thank you so much for your wonderful feedback, Ovisman! We’re glad to hear that Hector provided clear communication and thorough service during your AC installation. We truly appreciate your trust in us.

October 27, 2025

October 22, 2025

Mark Ozemba

Eduan did a great job installing scrubbers and UV lights to provide us pure clean air. Also, appreciate the overall service to address all our AC needs. Thank you !

Response from owner

Thank you for your feedback. We are happy to hear John has met your expectations.

February 5, 2024

October 13, 2025

Michelle Herman

Chad did a great job and was very thorough during the maintenance on our 2 units and also installing a condensate pump to resolve an issue we have with drainage. He also installed UV lights on our 2 units to help with mold issues.

Response from owner

Thank you so much for your wonderful feedback, Michelle! We're glad to hear that Chad provided thorough maintenance and installations to address your drainage and mold issues. We look forward to assisting you again in the future!

October 14, 2025

October 10, 2025

J J

Great installation by Hopkins. Been using them for years.

October 9, 2025

Christine Barrett

Update: HIGHLY Recommend. Had to get a new AC unit. Everyone was friendly and responsive and on time from Kathy and Joyce in the office to the installers Alonso and Johan (I think) were experienced and friendly and left my place spotless. I just switched to Hopkins and this was their first visit. Jasper was very professional and went above and beyond. He checked everything and explained anything I had questions about.

Response from owner

Thank you for your feedback!

June 27, 2023

September 29, 2025

GG

John was great, efficient and knowledgable. He made annual service a breeze! Updated review: 9/29/25 Hopkins was out at my family’s home today to completely replace the existing AC system. As everyone in Florida knows AC is not only essential but it takes a beating in this climate. They managed the job from start to finish effortlessly. It was impressive. The compressor had to be installed on rooftop requiring a crane lift. The scheduling and details of the job were well coordinated. The duo technicians that completed the work were remarkably good at their jobs. Their management and office staff match the performance. We highly recommend this company for all your AC needs. Kudos Hopkins!

Response from owner

Thank you for your feedback.

October 25, 2024

September 9, 2025

Bill Cohen

We have been clients of Hopkins Air for a very long time. During which we had routine and repair service to our home in West Delray. Last year it was time for replacement of our system and Hopkins did an excellent job. Bottom line, THEY ARE THAT GOOD! No BS. Today we had a routine service and met another outstanding member of their team, Ervine. You cannot go wrong using Hopkins Air.

Response from owner

Thank you so much for your fantastic feedback, Bill! We're glad to hear you've had such consistently positive experiences with our team over the years. We truly appreciate your continued trust and look forward to being there for all your future service needs!

September 11, 2025

September 2, 2025

Anthony Lacondrata

Technicians were very helpful and informative helping make my decisions for a new ac unit.

Response from owner

Thank you for your feedback.

April 5, 2025

August 28, 2025

Charles W. Harreys

Contacted them when our AC was leaking tons of water. They gave an assessment as to a slew of issues that we had- that our current AC service never mentioned. The assessment for a new AC was thorough, gave tips to help cool the house with a new duct, and spent time to explain everything. All this was the same day I called to. They were able to get set up a new install that weekend. Even got a follow up text the next week to see how the unit was operating. Update: we have had our service plan with them for sometime, they’ve been great. Any issue and they are able to come same day or the next. They’re always transparent about issues and super professional

Response from owner

Thank you for your 5 star review! We are happy you are apart of the Hopkins Family!

September 7, 2021

August 15, 2025

Asher Yanich

great debugging of A/C issues. extremely thorough and efficient. And they installed a brand new unit, with extra care. Huge thanks to Yadian, Andres, and Gazi, all pros who did a fantastic job.

Response from owner

Thank you so much for your great feedback, Asher! We’re glad to hear you found our debugging thorough and efficient, and we look forward to serving you again at Hopkins Air Conditioning!

August 15, 2025

August 4, 2025

Monica Longo (ML)

Hopkins Air installed and maintained my air conditioner for over 15 years. They just installed a new unit in my home. They have always provided quality work, and have provided excellent customer service.

Response from owner

Great Customer service is very important to us, so glad to hear that we have provided that to you. Thank you for your business.

December 16, 2019

July 28, 2025

Jahny Jimenez

I must say by far the best service I’ve ever had when it comes to HVAC….Andres and his associate did a phenomenal job with installation.

Response from owner

Thank you so much for your fantastic feedback, Jahny! We’re thrilled to hear about your positive experience with Rich and Gazi, and we truly appreciate your recommendation of Hopkins Air Conditioning. We look forward to assisting you again in the future!

July 28, 2025

July 9, 2025

Kristy Slivka

Hopkins Air provides professional and seamless experience! They were able to asses, quote, and replace our AC in two days! Everything was done flawlessly, thank you Yadian, Andres, Donat, & Mike for everything! True professionals 👏🏼 THANK YOU!

Response from owner

Thank you for your feedback!

August 14, 2023

July 1, 2025

Patricia Valenza

I was able to get an appointment quickly. The service was neat and thorough. David was here at the beginning of the time window I was given and he called when he was on his way. He was knowledgeable, friendly, and professional. Since in addition to the maintenance, I needed the water line cleared, I was able to schedule an appointment earlier than usual at no extra cost. I also needed a new thermostat since the screen on the old one was no longer legible. David installed a new one and went through the steps for programming it with me. I highly recommend Hopkins Air and David, specifically.

Response from owner

Thank you for taking the time to leave a 5 star review. We are glad we met your expectations!

February 5, 2021

June 25, 2025

Pete Scala

The technician kept me informed as to when he will arrive. He fixed the problem and explained why my system went down. I am going to use Hopkins for a new installation to replace my old equipment. Overall an excellent job. It is hard to trust as anyone these days but this firm was great from start to finish!

Response from owner

Thank you for your feedback! We are glad our company has met your expectations.

September 15, 2022

June 25, 2025

Matthew Darnall

We chose to work with Hopkins based on their stellar reviews - and their service did not disappoint! We first met with John Johnson the (sales manager) for the initial estimate. John took his time to thoroughly explain what he thought was the best solution to resolve our problems with the older unit and lack of insulation we had in our home. John was available via text throughout the initial estimate process quickly answering any additional questions or concerns we had before we signed the contract. On the day of install we had two great guys - Yoan and Alberto. Both very polite, professional, and diligent workers. They worked meticulously, efficiently, and made sure to clean up their mess before leaving. They also went over how to operate the system and made sure to show us their work was completed after each major instillation step (outside unit, air handler, blown insulation). We even had the field supervisor Pedro stop by midday to check on the instillation process. We would highly recommend Hopkins! They were great to work with - and we were super excited to have a very nicely cooled home just a within a few hours of the instillation!

Response from owner

Thank you for sharing your experience, Matthew! We're glad to hear that John, Yoan, Alberto, and Pedro provided you with such great service, and we appreciate your recommendation as we continue to strive for excellence at Hopkins Air Conditioning!

June 26, 2025

June 13, 2025

Cesar Fernandez Duran

Andres and yadian great job at home! Highly professional, patient and well done job oriented,

Response from owner

Thank you for your feedback!

July 31, 2023

June 10, 2025

Carolyn Schiller

Eduan provided outstanding service installing a Nest thermostat. He is extremely knowledgeable, and has excellent interpersonal skills.

Response from owner

Thank you so much for your wonderful feedback, Carolyn! We're thrilled to hear you appreciated our knowledgeable and prompt service, and we appreciate your high recommendation!

June 10, 2025

June 10, 2025

Anne Purvis

Quick and efficient installation and service. Quality experience and would highly recommend Hopkins for all of your A/C needs.

Response from owner

Thank you so much for your wonderful feedback, Anne! We’re thrilled to hear that you had a quick and efficient installation experience with us and appreciate your high recommendation for Hopkins Air Conditioning!

June 10, 2025

May 28, 2025

Gabi Blaze

Today Nick and his coworker installed a new AC I was very impressed how knowledgeable both workers are . I am very happy with the service today ! Thank you Hopkins

Response from owner

Thank you for your feedback!

February 28, 2023

May 19, 2025

David Maretsky

Nelson and David arrived on time introduced themselves and did a terrific job and new system working great Would recommend to others

Response from owner

Thank you for your feedback. We’re happy to hear Nelson and David has met expectations.

September 12, 2024

May 2, 2025

P & M

From sales, site assessment, scheduling to installation; the entire experience was seamless. Nelson and his assistant did a fantastic job with the 1 day install project. The entire team communicates on time and are very thorough in their work processes. The installation team left my house just as clean as when they arrived. I will definitely recommend this Company to my friends, family and neighbors. GREAT JOB! 👍🏼

Response from owner

Thank you for your feedback. We are happy to hear Nelson in our team has met your expectations.

August 28, 2023

April 12, 2025

Tina Sweets

Today I had a 5ton Carrier AC unit installed by Hopkins AC company. The two guys who installed the unit were just fantastic. They were stellar in their work ethics. They took their time, cleaned the area…They were meticulous in how they installed my unit. I would recommend Hopkins AC company to anyone , if these are the kind of workers they will send out to do the job. Even the salesperson John came out to make sure everything was going smoothly, which was excellent customer service. This is a company with integrity. Kudos to the company/owner. Thank you so much for such a wonderful experience. Sweets🌻

Response from owner

Thank you for your feedback. We are happy to hear we were able to meet your expectations. Welcome to the Hopkins family.

April 23, 2025

April 11, 2025

Richard McMullen

Update… sorry I posted the wrong name for this job. It was in fact Sansone A/C & Plumbing that did a great job replacing my complete AC system. Techs and installers were professional, helpful, efficient and all done in half a day. Cleaned up and was good to go. The office people were great with scheduling the work and the price was very reasonable. Highly recommend them.

Response from owner

Thank you for your feedback. We are happy to hear that we have met your expectations.

February 14, 2024

April 10, 2025

Bette Howard

Brien and Cesar were an excellent team for installation of our new HVAC system. They explained every step along the way of the day-long process. In addition, they were very mindful of our home and the area in which they were working. When they finished, the area was spotless. In summary, on a scale of 1 - 10, we would rate them a 12!! Bette and Phil Howard

Response from owner

Thank you for your feedback. We are happy to hear our team has exceeded your expectations!

April 23, 2025

April 9, 2025

Chad Firsel

These guys were amazing! They attended to us during an emergency and then we bought a new unit from them. They were kind, professional and I would recommend them. Jasper is the man!!!

Response from owner

Thank you for your five star review. We are happy to hear that we continue to meet your expectations.

September 20, 2023

April 7, 2025

Daniel W

We have been using Hopkins Air since we moved to Florida 3 years ago and always had a wonderful experience. The technicians are super friendly, very professional and always took good care of us. So recently we decided to replace our old unit, the experience has been 5 stars all the way. The sales rep came in the same day, explain our options, did not try to oversell us anything that we do not need, no pushy, very patient, and even let us get more quotes from others before we made decisions. The technician came in on Saturday because we have young kids and elderly in the house, they made effort to come out as soon as possible, the technicians, Calvin and Kavel came early in the morning, explained their installation process and timeline, finished everything ahead of time, we had AC running early afternoon and it cools the house just like the rep described. The technicians cleaned up the work areas before they leave. We highly recommend give them a try, we have used other companies in the area and they are absolutely our favorite.

Response from owner

Thank you for the feedback! We are happy to hear we continue to meet your expectations!

April 23, 2025

April 7, 2025

Peter Lippman

We're on our third air conditioner system, the first two lasting about ten years each. Hopkins Air Conditioning has proved to be the most reliable and trustworthy of the related companies with which we have dealt over that 25 yer period.

Response from owner

Thank you for the feedback.

April 23, 2025

April 2, 2025

Denver Burdette

John arrived exactly on time today and we found him to be a consummate professional. He could teach the class on excellence in service! Installers Kevin and Karel completed work for our new a/c unit yesterday. My wife and I were extremely impressed with these 2 gentlemen. They arrived on time, worked like trojans and had an attention to detail rarely found with service providers today. They were both courteous, professional, and knowledgeable about the unit. When replacing the drywall around the air handler, they even painted it prior to putting it up. We would place them both in the category of master craftsmen when it comes to a/c installation. I would encourage all new clients of Hopkins Air that are purchasing new units to request these two to do the job, you can't go wrong. As they neared completion, they loaded all boxes and the old unit onto their truck. Then went around with a vacuum to clean up any dust and debri and left behind a spotless area where they had worked. The new unit worked like a charm and reminded us that air conditioning in south florida is not a luxury, it's a necessity. Perhaps 10 stars is more appropriate for Kevin and Karel. Cudos to Hopkins Air for employing such quality installers !

Response from owner

Thank you for your feedback.

February 19, 2024

March 22, 2025

Sonseray230

I recently had a new air conditioning unit installed by Hopkins air conditioning, and I couldn’t be happier with the experience! Kevin and Karel were both absolute professional, courteous, and highly skilled. They did an outstanding job with the installation, ensuring everything was set up perfectly and leaving the workspace spotless. On top of that, they took the time to walk me through the new thermostat, making sure I fully understood how to use it. I highly recommend Hopkins for their top-notch service and exceptional team. Thank you, Kevin and Karel, for a job well done!

Response from owner

Thank you for your feedback.

March 25, 2025

March 20, 2025

Lilliana

Gazi, Logan and the guys who did our installation were amazing. All very professional and took time to explain our options. We ended up needing a new unit. It was installed promptly and the service was great. Everyone was amazing and very helpful. Thank you!

Response from owner

Thank you for your feedback.

March 17, 2025

March 4, 2025

Heidi Squires

Hopkins Air has always impressed me with their prompt, professional services. This is the second home I’ve hired Hopkins to install new air conditioning systems in and I highly recommend Hopkins Air. The technician, Zachary, was knowledgeable, pleasant, explained everything. Great service as usual

Response from owner

Thank you for your feedback. We are happy to hear that you continue to be happy with our team here at Hopkins.

April 4, 2024

February 24, 2025

Jerry Orlovsky

We needed a new A/C unit installed quickly and wanted a reputable and responsive company to do the work. After calling around and checking online reviews and profiles, we settled on Hopkins. Their service and integrity aligned perfectly with their exceptional online reviews. We would not hesitate to recommend them to friends, family and neighbors.

Response from owner

Thank you for the kind words. We’re happy our team has met your expectations.

March 5, 2025

February 13, 2025

Rolando Santiago

Just had my ac updated.Hopkins came checked out my old unit which was 25 years old. Needed a fan motor which they said cast $1000. Not worth fixing. Gave me some options, they offered financing for 18 months at 0% no down payments. Which worked for me. I Ask them when can they install it. They said next day. Which they did. They were her next day at 8am and done by 12pm. Did a professional job, and cleaned after themselves. . BUT! Did not informed me that I should get UV lights. Which know I have mildew and have to spend a additional $500 to install them. Lack of information. Should have been told up front..

Response from owner

Thank you for your 5 star review! We are glad Xavier has met your expectations!

June 13, 2021