Topic
AC Maintenance & Tune-Up
98.5% positiveAcross 1001 reviews of Hopkins Air Conditioning in West Palm Beach, FL, ac maintenance & tune-up appears in 134 reviews (98.5% positive), from 2025-02-06 through 2026-06-04.
Key findings
AC Maintenance & Tune-Up mentioned in 134 of 1001 reviews (13.4%)
98.5% of AC Maintenance & Tune-Up reviews are 4 or 5 stars
Average rating in AC Maintenance & Tune-Up reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
82%110 mentionsTechnical Knowledge & Expertise
75%101 mentionsCommunication & Updates
49%66 mentionsCourtesy & Friendliness
36%48 mentionsPunctuality & On-Time Service
31%41 mentionsProblem Resolution & Effectiveness
20%27 mentions
Reviews mentioning ac maintenance & tune-up
Theresa Maia
Leart did an amazing job on the A/C maintenance. Very professional and thorough.
Response from owner
December 24, 2025
George Schwartz
They came in time and finished in 20 or so minutes. Hopkins gives you plenty of warnings of upcoming visits which is great.
Response from owner
March 25, 2025
Lisa Novell
Miguel, was very professional, thorough, courteous and honest with his inspection of our AC unit. Although the overall analysis of the unit wasn't very good, because of age. The photographs he took of the unit seemed very accurate. He did offer alternatives for me to look into in the near future. Which was greatly appreciated. Our unit is currently still in good working order for the time being and we will keeping close tabs on it functioning correctly for now. Thank You NM
Response from owner
May 20, 2025
Ellen Rosaler
Just had maintenance for my ac unit with my fav, Hopkins AC. As usual the service was excellent. Leart was professional and friendly. My go to company !
Response from owner
September 20, 2023
Animal Rescue Force of South Florida
We have been using Hopkins for our air conditioning maintenance for a few years now. They are always accommodating, knowledgeable and prompt. We just had them totally replace our system with a new, more efficient Carrier system and their service was excellent. We highly recommend them
Jon Wolfrom
Was a checkup of the system under the monthly plan. Donat was friendly, knowledgeable and professional. I have done business with this company for about 6 years. I highly recommend them.
Response from owner
May 31, 2026
Patty Rossi
Hopkins Air were on time, professional and did all the maintenance. I am very happy with my service and will continue to use them. Donat was my air service man and he was pleasant, kind and answered all my questions about what his recommendations were and why.
Response from owner
October 27, 2022
Michelle Harris
I'd like to Thank Gazi for maintaining my a/c unit. Gazi was friendly, knowledgeable and professional.
Response from owner
December 28, 2023
Carmel Burke-Bonesso
Today was my bi-annual preventative maintenance appointment, and, once again, Hopkins provided EXCEPTIONAL SERVICE! My service technician, Jonah, was excellent! He really did a thorough job! He completed the service and then provided details on what was done. My A/C system continues to run smoothly THANKS to Jonah and Hopkins!
Response from owner
January 10, 2023
Patrick Thompson
The Technician was on time and took time to explain the process he was about to undertake. He involved me in the process and asked if I had any questions throughout the maintenance project. I really appreciate his expertise and patience during the process.
Response from owner
May 19, 2026
Frank Baynham
Gazi 3 is awesome! Clearly explains what we need to do to keep our unit cooling our house efficiently. Please always send him for our maintenance!
Response from owner
February 6, 2021
MW “Morry” Silverman
The tech was on time and professional. Made some suggestions tokeep the AC up snd running.
Response from owner
February 5, 2021
Samuel Zalowitz
The representative did a thorough inspection of both systems and made adjustments to improve the airflow output. He answered all our questions and concerns.
Response from owner
April 10, 2023
renee vogel
We have been Hopkins customers since 2013. Regardless of whether the issue has been routine maintenance or problems, they have always given us prompt, reliable and excellent service. We highly recommend them!
Response from owner
December 12, 2018
Nick Poulos
The technician was on time and did a professional job of routine maintenance on two units. Capacitors were identified as being weak. They were replaced under warranty. Good thing, otherwise $900 which is very high. Overall: good service but high prices.
Response from owner
April 24, 2024
Peter Bellis
Gazi was my service guy. He was fantastic!! He was thorough and professional and provided me we detailed information of what he was doing. I highly recommend Gazi if he’s available for maintenance and repairs!
Response from owner
May 7, 2026
Edward Epstein
Great service call today by Ramniez at Hopkins AC. Ramniez is a true asset to Hopkins, a professional, knowledgeable, and personable associate that obviously knows his stuff and can be trusted to keep your system in top notch working order.
Response from owner
August 23, 2024
Will McGuire
The service guy Donat was very thorough cleaned up after and was very efficient. Would highly recommend this gentleman
Response from owner
April 5, 2025
Mary Cote
Jonah was excellent! Very knowledgeable very sweet. Very very thorough!❤️🙏❤️
Response from owner
April 16, 2024
Joseph Trapanese
they were timely, efficient, did a great job regarding servicing the unit. really like their work ethic and effort.
Response from owner
August 23, 2024
walter johnson
Regular 6 month maintenance service call. Everything went smoothly and well. Rep was knowledgeable and let me know that my system is working well. Replaced The 2 ultraviolet lights which are expensive but worthwhile keeping everything clean
Response from owner
March 28, 2019
Gordon Allan
Maintenance was good the only challenge was the $400 charge for a $20 Capacitor seems a little excessive
Response from owner
April 29, 2026
Leonard Hanser
Eric Walker was the technician who did the maintenance work on our air conditioner this morning. He was on time, efficient, knowledgeable, and very pleasant to work with. We were very pleased with the maintenance experience.
Response from owner
September 13, 2022
Susan Politi
I called Hopkins because of the rave reviews and I wasn't disappointed. The service and experience far exceeded my expectations. They perform a maintenance check every 6 months. They report on how well my A/C is functioning and how long I can expect it to last. I really trust these guys. They are honest, helpful, professional and overall terrific!
Response from owner
November 6, 2020
Nina Dalton
They were very thorough and checked everything! Best AC company I have had here in Florida!
Response from owner
February 22, 2024
Sherri Kevoe
Very efficient and kept updating time of appointment. Thoroughly checked system under warranty maintenance
Response from owner
April 17, 2023
Judy G
Ramniez arrived on a Sunday afternoon to clean the AC units. He was friendly, efficient and wore booties over his shoes without any prompts to do so, huge bonus points!! Best of all, today’s visit was free, as part of our service contract. I highly recommend this business for being timely, caring, honest and fair.
Response from owner
April 20, 2026
chriss mille
Zach was prompt and thorough while performing maintenence on my unit.
Response from owner
March 25, 2025
Harry & Bev DiCicco
Had a floor person break a pipe on my air conditioner and didn’t tell me. When I found the air conditioner leaking profusely I ran and called Hopkins because they take care of my unit normally. They came out fixed it immediately and all is well now. So happy to be with them😊 BKD
Response from owner
April 13, 2026
Ashley Lopez
I’ve been using Hopkins Air for several years now, and I truly wouldn’t trust anyone else to service my unit. They’ve been consistently amazing every single time. Eduan, who services my AC, is always thorough, professional, and takes the time to explain everything he’s done to make sure my system is running properly. Highly recommend!
Response from owner
November 15, 2024
Bruce Lowen
Maintenance contract. Excellent work. Great service people and they keeps my hvac running well all year!
Response from owner
October 16, 2023
Ron Shafer
Arrived on time, worked efficiently, and cleaned up upon completion of the work. Also wasn't "pushy" in terms of us taking steps to retify a potential health problem with our A/C unit.
Response from owner
May 24, 2024
Shellye Grant
Hopkins Air provided great service to our office! David our technician was punctual, courteous and very knowledgeable about taking care of our AC units.
Response from owner
May 6, 2024
ST
Eduan was fabulous! Serviced our unit, gave great advice and answered all of our questions
Response from owner
March 15, 2026
sonny falcone
Just had my ac tune up done by Hopkins ac. The service was excellent no pressure just great service. My service was done by Gazi very knowledgeable and super friendly Got my ac back in tip top shape.
Response from owner
March 10, 2026
Michael Jon
Gabriel was on point. Did our maintenance and told us what parts were needed and got the ball rolling that minute. Highly recommend Hopkins AC. I would highly recommend this company. Needed a new drain line and Hopkins Air had it scheduled right away and got the work done beautifully. Highly Recommend Hopkins AC repair
Response from owner
July 25, 2024
Elizabeth Pollock
David you were an excellent technician you addressed all my questions and you were very helpful. Thank you for servicing our air conditioning.
Response from owner
March 17, 2025
Tom Laubenthal
Gazi and Marcos were on time, thorough and polite as always. Gazi have been our service for a while and we are very comfortable with him. Trusted. We have mold he has been keeping us aware of. At his advice, we accepted an estimator to come out.
Response from owner
October 1, 2024
Barry Gilbert
Went with them for an AC replacement and cant recommend them enough for the whole process from the sales call to the install to the service and maintenance. From the getgo they worked to get our business. When our AC died unexpectedly they still offered a deal and showed up the next morning to put in the new one. Install folks were a breeze to work with and a couple months after the install we had an issue...they showed up 45 min later to take a look at it. It was cold during the install so they topped off the coolant. We had our first maintenance today and they notify you of who is coming and when they are going to be there. The tech went above and beyond checking everything and making sure we were happy. For AC the peace of mind is worth it. We talked to alot of people too but these folks consistently went above and beyond. That has continued after the sale.
Response from owner
March 3, 2026
Norman Prajzner
Signed yearly maintenance contract. Hopkins employee arrived on time and was professional and pleasant throughout the checkup on my two ac units Luis did service on my 2 ac units today. He was polite, professional and explained in detail exactly what he was doing. Highly recommend
Response from owner
September 29, 2022
Sara Lingard
Had an issue with a leak in our AC unit for a home we recently purchased. I contacted them last night through google and got a call first thing at 7:30 this morning to let me know someone would be by between 10-12. Allan showed up promptly around 10:30 and signed us up for the yearly maintenance fixing our issue. He was quick, professional and very efficient. Highly recommend! ___ Update Feb 2026, we got a new AC system installed for an amazing price. Everyone we worked with was super helpful and made the process very simple. We will continue to use John Hopkins for our maintenance going forward.
Sharon Shapiro
Would definitely recommend.Allways arrive ontime.Taking care of HVAC as needed.
Response from owner
May 19, 2023
Richard H
Just had my HVAC serviced. As always, great communication, tech and customer service. Renewed my annual contract. Ervine was outstanding!
Response from owner
January 11, 2024
John Woodward
David as knowledgeable and a very nice technician. He let me know how the AC check was going throughout the service.
Response from owner
January 10, 2025
Helene B. Vulpis
Thank you Hopkins air for sending a fabulous service tech Donat Decani to maintain the maintenance of my air conditioner. I have been doing business with Hopkins the past 3 years and the same tech Donat Decani serviced me with his skill, technique and knowledge once again. Doing business with Hopkins releases the worry if there is a problem. I, get immediate service..and it is always fixed.
Response from owner
August 5, 2023
Cindy Diskin
They are excellent, very thorough, and very professional!! I have them come twice/yr for our maintenance and they keep everything going great! One of our units broke yesterday & someone came out today(a sunday) and will be back tomorrow w/ parts! Cindy
Response from owner
October 4, 2020
Linda Jaffe
Gazi was here for my check up he did a great job and all is well!
Response from owner
July 1, 2024
Miguel Vazquez
I have been a client of Hopkins Air Conditioning for several years and the quality of their service continues to be five stars. Leart was super professional and polite. When he completed the work (maintenance and installation of a UV light) he showed me pictures of the work and gave a report of the condition of my unit. I renewed my service contract.
Response from owner
January 19, 2026
Anne Marie Birdsong
Great service, competent technician. Happy to have my service contract with Hopkins AC.
Response from owner
May 20, 2025
Frank Penna
Excellent visit today. Tech was helpful and took his time to explain what he was doing and discussed the findings.
Response from owner
February 6, 2021
Joanne Demaras
This was my first maintenance since new in May, the tech was on time. Polite and pleasant. Knowledgeable and informative. Every was great.
Response from owner
December 31, 2025
Barbara Nicho
Great communication, on time, thorough inspection.
Response from owner
December 29, 2025
Pearl
Thank you Eduan for all you do. You are very professional and patient. Thank you for taking the time to explain everything to me and the importance of having the suggested work done on my unit. I have been using Hopkins since 2016 and will continue to use them. Eduan Thank you again for your professionalism. You were very pleasant and honest.
Response from owner
October 6, 2022
Kyle Ward
Gazi He went above and beyond for me. He checked things on my maintenance call that nobody has ever checked before. He is an excellent employee and knowledgeable gentleman!!
Response from owner
December 5, 2025
Paul Pappas
Art was a fantastic & friendly A/C maintenance service expert. It was a pleasure having him in my home, and I felt he really knew his stuff. Plus he liked my piano playing :-)
Response from owner
December 2, 2025
Emily Smith
Gazi from John from Hopkins Air was thorough, kind, and explained everything in detail. It is rare to find people these days who do their work well and with such a positive attitude. We will always welcome Gazi to help us with our AC!
Response from owner
December 7, 2024
Brock McSwain
Tech was on time and completed maintenance in a timely manner.
Response from owner
December 1, 2025
Marie Rene
The technician Sophia was on time, and very professional. My AC unit was due for maintenance but comes to find out that I need a breaker replacement. She went into details of what services I need to get done to keep my AC system run smoothly. She was very informative, and did a great job. Now, my AC is up and running and I would recommend her to anyone. Thank you Sophia.
Response from owner
March 5, 2025
nancy carroll
Zach from Hopkins Air Conditioning serviced my unit today. Zach was on time, informed me step by step what he was doing and answered all my questions. He explained the maintenance agreement and I did sign up for it. Excellent service.
Response from owner
April 23, 2025
Stephen Brusca
Timely and through inspection process.
Response from owner
September 1, 2025
sue wallenborn
Gazi was on time, very thorough, efficient and communicated his findings effectively. I trust the team at Hopkins. I
Response from owner
January 10, 2025
Reed Hopkins
Great job from David. Very informative. We replace a capacitor that was starting to lose amperage. Next we will replace my small voltage box outside mounted on the wall. Cleaned the drain pipe and checked the entire unit! Ready to go for another 6 months.
Response from owner
April 23, 2025
Carol Buscaglia
Excellent customer service and highly skilled technician performed thorough maintenance on my unit.
Response from owner
October 17, 2023
Oscarina Torres
I made the right decision when I decided to contract HOPKINS to keep up with my AC unit maintenance; they do such a great job, John Johnston (AC Tech) is very reliable, professional, have the right technology tools to keep your unit performing more efficiently, he goes over the performance test results in detailed with you and gives you lots of tips that would save you money every month.
Response from owner
October 4, 2020
Phyllis Goldberg
Eduan, our technician today, arrived promptly (having called that he was on his way), and immediately went to work on our system after we explained the problem we had. We had complete tile renovation done. We had been told the air conditioning system would be turned off completely, but it was not, it was registering 76 degrees, the system was"on/fan" and the door was open, and no furniture was covered. It was a complete dustbowl. Eduan was able to clean it up with a tuneup, although it was a complete mess. He assured us the system would be running well afterward. He was efficient, professional, and courteous and a definite asset to Hopkins Air Conditioning.
Response from owner
July 28, 2023
John Spearfish
Do excellent work at reasonable prices. Take care of my HVAC so I do not need to
Response from owner
November 7, 2025
Kacie Woody
Gazi came to my home today for routine AC maintenance and I’d have him back every time. He tested the unit, cleaned and sanitized components with photos to show me afterward along with a verbal report. He went the extra mile to completely resolve what I mentioned as a possible concern. I truly appreciate the effort and demeanor Gazi brought to our place today. He had a great recommendation of installing UV system and presented the options with prices on the spot. Extremely happy with our appointment today and Hopkins overall for the last 2+ years.
Response from owner
November 7, 2025
Lureen Cardish
Excellent service he opened vents that were closed since I bought 9 years ago
Response from owner
December 7, 2024
Christos Conis
Ramon came and inspected everything. Everything was fine.
Response from owner
November 15, 2024
Mike Ehora
Thank you for sending Eduan to do maintenance on my systems. He was awesome to work with. And you are very lucky to have an employee like Eduan. Thank you. Mike
Response from owner
November 23, 2022
Jackie Roberts
Technician was so friendly, efficient and did an awesome job! This company has been amazing with our maintenance.
Response from owner
October 23, 2025
Frank G Mendez
Allen did a great job checking my AC unit.
Response from owner
April 21, 2023
Matthew Cella
Gazi did a great job with my annual AC maintenance. I would recommend Hopkins for any upkeep or work you need on your air conditioning units.
Response from owner
October 14, 2025
Michelle Herman
Chad did a great job and was very thorough during the maintenance on our 2 units and also installing a condensate pump to resolve an issue we have with drainage. He also installed UV lights on our 2 units to help with mold issues.
Response from owner
October 14, 2025
Carol Trombly
Sophia was early, but called to inform me. She was professional and confident. She Knew her business and told me about the Light for the AC which I purchased on her recommendation. I’d be delighted to have her again.
Response from owner
November 24, 2021
Brian Douglas
Gazi has been servicing our homes in Wellington and West Palm Beach for a couple years now and has always been great, reliable, and on time. Five stars
Response from owner
September 7, 2024
Alicia Toal
Was very happy with Hopkins air after my neighbor’s recommendation. Gazi (the technician) was very knowledgeable and took his time explaining things and cleaning the units thoroughly.
Response from owner
June 4, 2024
David Lopes
Gazi was extremely thorough and professional. He walked me through every step of the cleaning and maintenance procedure and showed me what he was doing. He took pictures before and after and presented those to me. I’m extremely happy with the service that he provided.
Response from owner
October 25, 2024
Adriene Fern
Gazi arrived earlier than expected and gave a thorough inspection. He was friendly, honest and I will request him again.
Response from owner
October 2, 2025
David Bates
Got here when they said they would. Cleaned unit so i don't have problems down the road.
Response from owner
July 18, 2024
GG
John was great, efficient and knowledgable. He made annual service a breeze! Updated review: 9/29/25 Hopkins was out at my family’s home today to completely replace the existing AC system. As everyone in Florida knows AC is not only essential but it takes a beating in this climate. They managed the job from start to finish effortlessly. It was impressive. The compressor had to be installed on rooftop requiring a crane lift. The scheduling and details of the job were well coordinated. The duo technicians that completed the work were remarkably good at their jobs. Their management and office staff match the performance. We highly recommend this company for all your AC needs. Kudos Hopkins!
Response from owner
October 25, 2024
Jerrold Bamel
Technician was prompt. Right after Technician departed my system started making a loud noise which it was not making before his maintenance. I called Hopkins immediately and they sent the technician back to my house to determine what was causing the problem. He identified the issue as something with the drainage pump which he resolved. The pump now intermittently is making the same loud noise. I'll live with it until I replace the 17 year old system. I chose not to go with Hopkin's Rheem system and will go with a company who will install a Daikin system at @2K USD less.
Response from owner
September 23, 2025
Cammi Clara
David was very personable, knowledgeable and professional. He took time to explain what he was doing as well as share specifics around what he would suggest to prolong the life of our HVAC system. I would highly recommend David as Hopkins Air for their service.
Response from owner
September 19, 2025
Bruce Thomas
We always get prompt & professional service from Hopkins A/C. This time Gazi found a previously overlooked area of our unit that needed attention. He cleaned it and we are pleased that the unit is now running well.
Response from owner
February 5, 2021
Bill Cohen
We have been clients of Hopkins Air for a very long time. During which we had routine and repair service to our home in West Delray. Last year it was time for replacement of our system and Hopkins did an excellent job. Bottom line, THEY ARE THAT GOOD! No BS. Today we had a routine service and met another outstanding member of their team, Ervine. You cannot go wrong using Hopkins Air.
Response from owner
September 11, 2025
juan jurado
This is the second time Eduan has serviced my A/C. Always very professional and knowledgeable at his craft.
Response from owner
September 8, 2025
patrick cottrell
I have been using Hopkins for air conditioning maintenance and repair for the past year and a half. I have never been disappointed in the service. The maintenance technician, Edoun, certainly appeared technically very skilled, and he was patient, courteous and cognizant of the cost in making recommendations to prolong the life of the 7 year old air conditioner, which I took. The price for the maintenance and addition of a booster was reasonable. I would highly recommend Hopkins.
Response from owner
September 5, 2025
Kelli Hill
Eduan the technician did a great job with the servicing of my AC unit!! He was courteous, professional, timely and provided me with helpful information. Thank you!
Response from owner
September 1, 2025
Pamela Brathwaite
My AC unit needed some TLC and some maintenance . This company responded quickly when I called they scheduled me and got me the first appointment so that I can get this issue resolved quickly. Gazi came out and he was so professional. friendly, and he explained everything very thoroughly. He worked efficiently. And now my AC is running efficiently! Thank you so much Gazi and Hopkins air ❤️
Response from owner
October 10, 2023
Tim Culhane
Donat the service guy was awesome. Very thorough and knowledgeable
Response from owner
October 5, 2022
Gary Papineau
As an electrician and HVAC tech in my background I highly recommend Hopkins to everyone. It is so important for proper maintenance and repair for you A/C system. I have used their service and installations for over a decade.
Response from owner
March 1, 2022
Shelley Schultz
Just had our ac maintenance completed by Hopkins Air Conditioning. The technician, David, was thorough and knowledgeable. All the work was explained and quickly completed. We continue to appreciate the service they provide.
Response from owner
January 11, 2024
Kristin Kerry Hess
Five stars for Eduan! He was not only professional and knowledgeable but also had a great attitude. He was incredibly thorough, didn't rush the job, and made sure every detail was checked. I feel confident my AC is in great hands.
Response from owner
August 7, 2025
terri pollack
Gazi was excellent he checked the entire system inside and outside and he explained everything to us
Response from owner
August 4, 2025
S. K.
Honest, trustworthy, responsive, and professional. They're a terrific company and they truly have the customer's best interest at heart. I highly recommend them. Eduan came today for the 6 month check-up and was terrific.
Response from owner
September 1, 2023
Hope Woodend
We have been with Hopkins for nearly two years and I love them. They were very detailed from the very beginning. Every Preventative Maintenance call they are just as thorough in inspecting the system to ensure it’s working properly.
Response from owner
August 16, 2024
David Carter
Donat was very knowledgeable, professional and provided good advice about maintaining and servicing the system.
Response from owner
September 28, 2023
Argentina Sanchez
Gazi was very nice technician, expñlaied evrything and did a very good job
Response from owner
July 25, 2025
Laura Hilinski
Switched to them a year ago for yearly maintenance. Everything has been great. Friendly staff and great service.
Response from owner
July 16, 2025
Karen Laubenthal
Donat was on time and gave our air a tune up. Thank you, Donat, you were thorough and worked quickly. Thanks, Hopkin’s Air.
Response from owner
August 3, 2024
Dennis Bedard
Sophie is an amazing Tech. She was very Professional, Friendly and efficient. I am very pleased with The Service she provided for my HVAC system. I Highly recommend Hopkins Air. Request Sophie!
Response from owner
July 10, 2025
Patricia Valenza
I was able to get an appointment quickly. The service was neat and thorough. David was here at the beginning of the time window I was given and he called when he was on his way. He was knowledgeable, friendly, and professional. Since in addition to the maintenance, I needed the water line cleared, I was able to schedule an appointment earlier than usual at no extra cost. I also needed a new thermostat since the screen on the old one was no longer legible. David installed a new one and went through the steps for programming it with me. I highly recommend Hopkins Air and David, specifically.
Response from owner
February 5, 2021
Peter Hamilton
Sophia did a great job with the maintenance update. Very professional.
Response from owner
January 10, 2025
libbie wilensky
Sophia is very efficient and knowledgeable. She is thorough and makes sure we understand all that is needed to keep our 7 year old air conditioner going. We highly recommend her for your service technician.
Response from owner
June 25, 2025
KEVIN CALDWELL
Sophia was awesome. Arrived on time, and was very thorough with her work. She found a couple of issues that need to be addressed; yet, didn't pressure me to do them today. She did point out what should be a priority; which, I appreciate and will recommend her to come back and complete the job!
Response from owner
June 21, 2025
Maureen Gardiner
I had a very good experience with Hopkins Air conditioning. They did my annual check-up and everything was fine.
Response from owner
August 14, 2023
Niece
I had the pleasure of having Sophia come out for a routine service on my AC unit, and she was absolutely exceptional. From start to finish, Sophia was professional, knowledgeable, and incredibly thorough. She took the time to explain the entire process to me in a way that was easy to understand, which I really appreciated. It's clear that she knows her work inside and out, and she made sure everything was running smoothly before she left. What stood out most was her patience, attention to detail, and genuine care for making sure I was comfortable with the service. Sophia went above and beyond, and it’s rare to find that level of dedication these days. Highly recommend Sophia if you’re looking for reliable, honest, and top-notch AC service. I’ll definitely be calling on her again in the future!
Response from owner
June 16, 2025
Julie
Zachary was tech who was here the other day for our bi-annual service maintenance. He, like all of the other techs who have done work for us, was professional, friendly, knowledgeable , and efficient. We found Hopkins Air when we had an ac emergency (recommended by our neighbor), and from that point forward I have nothing but positive feedback!
Response from owner
June 10, 2025
Larry Powell
Gazi, the service tech, provided outstanding customer service. It seems that the entire company goes above and beyond to meet the customer expectation. Highly recommend their services if you’re ever in the need for AC maintenance repair or installation.
Response from owner
June 6, 2025
Deb Tighe
Ervine just left after completing our 6-month service. He was polite, pleasant & kept us abreast of anything we may need in the future. We hope he becomes our permanent service tech. He was great! We recommend Hopkins Air for anyone looking for an HVAC company in Palm Beach County.
Response from owner
January 11, 2024
J R
Gazi 2 from Hopkins AIr Conditioning did a thorough job, 1st class, servicing our a/c. Highly recommended, clean cold air. Great work.
Response from owner
February 26, 2024
Kathleen Fraga
Gazi was so very kind and professional assessing my AC unit and providing a lot of maintenance/repair options to suite my needs and budget. Thanks!!
Response from owner
June 6, 2025
Cristina Ichi-Jezewski
Miguel, the technician was very detailed oriented, respectful and professional, very pleased with his service. It gives me peace of mind that Hopkins A/C comes and do the maintenance of my A/C unit twice a year.
Response from owner
November 15, 2024
A Michael Marino
GAZI arrived on time, was competent and took the time to explain what he was doing and to make recommendations for my consideration. Very satisfied.
Response from owner
May 18, 2021
Themgabram
Pleasant, efficient and knowledgeable. Irvine explained details of issues he wanted to draw our attention to- he even took pictures of the unit in the ceiling and seemed eager to run through go the service step by step- telling me what he was doing next. He cleaned up after himself and was very thorough. Irvine is a great asset to the Hopkins Service Team.
Response from owner
April 29, 2025
Julia Coates
Sophia did a great job. She was very professional and educated us on how to best care for unit. Wish all a/c experiences were this good.
Response from owner
April 29, 2025
Sean Leibowitz
Hopkins was fantastic from start to finish. They were professional, courteous, and—most importantly—honest. After thoroughly checking multiple systems, they confirmed everything was functioning properly and didn’t try to upsell or create unnecessary work. They even offered to return when the humidity rises to reassess the situation. I really appreciated their transparency and integrity. I’d absolutely call them again.
Response from owner
October 12, 2022
Susan Kelly
Zachary was amazing . He clean out everything Made wonderful suggestions. I will buy the repairs in May when I am back. He was so personable
Response from owner
May 6, 2024
Brianna Remillard
Gazi was professional and efficient during our maintenance. He provided all the information about our units and options and was very knowledgeable. Highly recommend the service!
Response from owner
April 23, 2025
Kathy Curley
Zachary came out and did a maintenance service on our ac unit. He showed me the unit really needed it. I saw how really important the maintenance is because our unit is only a year old.
Response from owner
April 5, 2025
Ralinda Riley
Zach did a great job, he was thorough and explained everything.
Response from owner
April 5, 2025
Clay Moran
Donat serviced my units today. I have older units that could be damaged with aggressive cleaning, so he worked with great care to perform the appropriate maintenance to assure the units stayed working well in their current state. As he saw things, he had realtime access to prior inspection photos for good comparative assessment for deterioration. We ran into an unexpected issue, and his communication, troubleshooting and resolution was done professionally and perfectly. Definitely a well satisfied customer again.
Response from owner
April 5, 2025
Margaret Kirkby
Sophia was very polite and thorough in her service of our two air conditioning units today. I have always had great service and response time from Hopkins whether it was a routine service or an emergency. I highly recommend them.
Response from owner
April 5, 2025
michael d'andrea
Had my annual service with Sophia. Very professional and efficient. Glad I signed up for the service plan and appreciate the discount that comes with it.
Response from owner
August 23, 2024
Lizette Colon
Gazi did my unit maintenance service today, and he was on time, professional, very thorough, and friendly. He inspected everything and explained what he was doing so I could understand and see what was being done. He made suggestions for future service and I feel he was honest and helpful. I have been a customer for a couple of years and I’m happy with their service.
Response from owner
March 25, 2025
Craig Cook
Sophia did an amazing job and very detailed. Made sure I knew what was done and double checked everything working correctly before leaving. Also told me about possible system upgrades. Great job
Response from owner
March 25, 2025
Ron S
Donat the Technician was very thorough and explained patiently all the checking he was doing. He found a potential problem that could prevent my air conditioner from working ; a contact that was almost burned out.
Response from owner
March 25, 2025
Claudia Vazquez
Maintenance day at the townhouse. Gazi was the service tech today. As always, Gazi and all the techs are very courteous, knowledgeable, and helpful. Making the most of our annual service contract by servicing our system regularly has helped to keep repairs to a minimum.
Response from owner
June 2, 2021
Marshette Thompson
My technician Sophia was so helpful and informative. She took her time to explain every step in the maintenance process. The customer service at Hopkins is impeccable. I will recommend to all of my friends.
Response from owner
June 7, 2022
Allison Ross
I had the pleasure of having Sophia perform routine maintenance on my air conditioner and I couldn’t be more impressed with her service. She was incredibly knowledgeable and took the time to explain everything clearly, addressing all of my concerns and questions with patience and expertise. Sophia's hard work was evident throughout the entire process, and she went above and beyond the job requirements to ensure everything was running smoothly. Her professionalism and dedication truly exceeded my expectations. I highly recommend Sophia for any HVAC needs!
Response from owner
March 17, 2025
Franchesca Wollmann
Brian was thorough and informative as usual.
Response from owner
March 5, 2025
Keith Engelhardt
Gazi did a good job today during the maintenance, he answered all my questions and was able to find a refrigerant leak on my 13 years old unit
Response from owner
November 16, 2021
Centro de Avivamiento Cristiano West Palm Beach
Gaci and Sophia did an excellent job, they cleaned the AC pipes inside and outside the house which were clogged. They provided information about what to expect from the unit and what to do next in a clear way and with details. Very respectful and great customer service. I would recommend them for sure.
Response from owner
February 19, 2025
p c
Please ask for John at Hopkins. Everyone at the company is really nice. They will give you a window of 2 hours instead of "maybe" today so you don't have to wait forever. Their annual maintenance package is a great deal. John is fair, prompt and excellent at what he does. I tell all my friends about Hopkins, by far the best service in a long time. I have been with them for 3 years now.
Response from owner
September 13, 2023