Topic
Customer Satisfaction & Loyalty
97.1% positiveAcross 1086 reviews of Hopkins Air Conditioning in West Palm Beach, FL, customer satisfaction & loyalty appears in 140 reviews (97.1% positive), from 2025-02-06 through 2026-09-29.
Key findings
Customer Satisfaction & Loyalty mentioned in 140 of 1086 reviews (12.9%)
98.6% of Customer Satisfaction & Loyalty reviews are 4 or 5 stars
Average rating in Customer Satisfaction & Loyalty reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
84%118 mentionsTechnical Knowledge & Expertise
36%51 mentionsCourtesy & Friendliness
30%42 mentionsCommunication & Updates
28%39 mentionsPunctuality & On-Time Service
19%26 mentionsProblem Resolution & Effectiveness
18%25 mentions
Reviews mentioning customer satisfaction & loyalty
Vickie Solomon
I have to revise my prior review.<br>Something has changed at Hopkins.<br>I've had numerous problems with the system they installed, and despite countless requests, I cannot get a service manager to return my calls to discuss the problem.<br>Its time for me to find another company that is more responsive.<br>Jeff Solomon
Emily Broniak
We have used Hopkin’s service for years and had a great maitenance experience today with Samuel. Thank you!
Ivonne Gonzalez
The technicians were very friendly, efficient and diligent. They left everything in order and clean. The ensured that everything was in place and working. We are very satisfied customers.
Jane Lemery
Donat from last week was excellent and Manuel and team from today were wonderful and the service was top notch. I have used Hopkins for two years and would recommend to anyone in South Florida
Response from owner
September 29, 2025
B Elkin
We have had some issues after service appointments, which were addressed with Rich (Manager).<br><br>After the last issue he spoke with us and addressed the problems. He explained everything, apologized and handled the problem financially and with service.<br><br>Art (Service) and Jahaziel (Service) were excellent and if not for the way this was handled we would have gone elsewhere.<br><br>Thank you all for fixing the “problems” and getting our AC running again!
Response from owner
December 7, 2024
Aaron M. Schifman
Been using them for years…Top quality service, all the time.
Todd Everly
I wanted to take a moment to share how completely satisfied we were with the services provided by Hopkins Air. From start to finish, their team was professional, responsive, knowledgeable, and made the entire process smooth and painless.<br><br>Everything was handled exactly as promised, communication was excellent, and the project was completed with the level of quality and attention to detail you hope for when hiring a contractor. It was refreshing to work with a company that simply did what they said they were going to do and made the experience easy from beginning to end.<br><br>We would absolutely recommend Hopkins Air to anyone looking for a dependable, professional company that will get the job done right without unnecessary headaches or complications.<br><br>Thank you to the entire Hopkins Air team for a job well done. We would not hesitate to use you again or recommend you to others.
Sal Colascione III
My Hopkins experience was all 5-Stars. The process from start to finish was excellent and left nothing to be desired. Their products and services are priced reasonably and they do clean installations. I definitely found my new air conditioning company...
Ruth Sabo
The guys did a great did a great job!! I am extremely pleased with their work and cleanup and how pleasant they are.
Response from owner
June 27, 2023
karen rich
We always have the best experience with Hopkins Air! We are on their monthly service program and they stay on top of everything. They recently replaced Anzac unit forums and the guys were so easy to work with. They cleaned their workplace so nicely every day and were respectful and polite and quiet. The pricing was fair and we are very happy. I’m so glad we found Hopkins!!!
Lou Azus
Have been using Hopkins since we have been living here . The service has been top drawer, both responsive and professional. As usual they demonstrated the professional expertise that we have come to expect from Hopkins Air.
Response from owner
February 6, 2021
Clyde Perod
Hopkins was and is my go-to AC CO. They have installed several units over the years as well as required maintenance. This last visit, a usual draining of clogged lines was a charge of $539.00. Two hundred over the past incurred charges. I believe this was exorbitant compared to competitors and Hopkins past charges.<br>I will contemplate a change of service.
Response from owner
May 24, 2024
santhosh samuel
These guys are great! I am very happy to be their customer!
Response from owner
June 11, 2025
Shari Murnane
Eric did a great job today.Hopkins Air is always 5 star in service. We have been using their services since 2013. Our tech, Eric, just came out to do our maintenance. My unit was replaced last year and he let me know that everything looks great. He always does a fantastic job every time he comes out. We appreciate having a company that maintains high standards. You will not go wrong in choosing Hopkins Air for all your AC/Heating needs. We recommend them to everyone.
Ronald Anderson
Gasi and Zack were extremely professional and well versed in air conditioning. Explained the different steps of their operation and provided tips and recommendations for future use. We couldn’t be more satisfied with this company and employees.
Sebastian Clarke
We had an issue with an aging AC unit and they were honest without blowing the issue out of proportion- incredibly helpful. Existing customer and happy to be working like them.
Response from owner
July 9, 2021
Laura Hilinski
Switched to them a few years ago for regular maintenance. Everything has been great. Friendly staff and great service.
Response from owner
July 16, 2025
e
Excellent knowledge and information Thank you
Catherine Freed
Donat, the service technician was wonderful. He explained everything he was doing what he was checking and why. He was a very nice young man. He was very knowledgeable and very kind. I’m purchasing a new system from Hopkins and I look forward to a long business relationship with them.
David Steinhardt
I’m super satisfied with the work provided by the Hopkins’ technician and the ad support. I’ve been a lot customer for 31 years! Hopkins never disappoints. Work is efficient, charges are fair..
Response from owner
September 30, 2025
Geoff Albertos
These boys are good...and know their HVAC!!! I've had Hopkins coming out here for going on seven years now and I rest at night knowing that my unit won't stop at two in the morning when it's 84 degrees out like my last A/C company set me up for. And with the recommendations Hopkins suggested for my system I haven't had to live on Claritin like I used to. Do yourself a BIG favor and seek out these guys for you A/C needs. You won't regret it, I swear!
Response from owner
April 24, 2024
donnie
As always. .all the technicians are very professional and courteous. Would definitely recommend them. Thanks again.
Response from owner
February 5, 2021
Animal Rescue Force of South Florida
We have been using Hopkins for our air conditioning maintenance for a few years now. They are always accommodating, knowledgeable and prompt. We just had them totally replace our system with a new, more efficient Carrier system and their service was excellent. We highly recommend them
Jon Wolfrom
Was a checkup of the system under the monthly plan. Donat was friendly, knowledgeable and professional. I have done business with this company for about 6 years. I highly recommend them.
Response from owner
May 31, 2026
Patty Rossi
Hopkins Air were on time, professional and did all the maintenance. I am very happy with my service and will continue to use them. Donat was my air service man and he was pleasant, kind and answered all my questions about what his recommendations were and why.
Response from owner
October 27, 2022
J
I am so grateful I found Hopkins Air Conditioning, Inc. Always a pleasure to work with and did a great job. I have been using them for years now and their technicians have consistently been great! They are very professional, considerate and have always been able to quickly solve my HVAC problems. I highly recommend them!
Response from owner
September 7, 2021
Shereen Randazza
Thank you VERY MUCH!!!!
Response from owner
May 16, 2026
Andy Hall
Another excellent experience with Hoplins & Gazi- Thank you...the service is 1st class!
Response from owner
December 4, 2025
Lois Johnson
An incredible service call today with Miguel who diagnoses and treats our A/C like a doctor ! Love Hopkins and highly recommend the company.
Response from owner
June 4, 2024
Barry Gillman
Will Recommend them to everyone I know yes yes yes
Response from owner
April 6, 2023
Lynn Sharon
Nice job through professional
Response from owner
May 12, 2026
Robert Roldan
Hopkins did a great job! Highly recommend using them.
Response from owner
March 25, 2025
renee vogel
We have been Hopkins customers since 2013. Regardless of whether the issue has been routine maintenance or problems, they have always given us prompt, reliable and excellent service. We highly recommend them!
Response from owner
December 12, 2018
Betty Carter
Hopkins was completely professional as always. Been using them for years and will continue to be with them always.
Response from owner
July 1, 2024
Coral Kimball
I had a great service call. I appreciate their loyalty to their customers and their employees professionalism.
Response from owner
September 13, 2023
Michael De Biase
David was our service tech and he was fantastic.
Response from owner
December 15, 2022
joseph ginsburg
Extremely satisfied Very considerate about scheduling Very responsive
Response from owner
April 29, 2026
Nicole Bender
This company has gained my confidence back in their service and success. Had a few painful moments with them a few years ago but stuck with them due to a maintenance contract. Happy that I did because they are back to providing high quality service. Thank you!
Response from owner
May 27, 2024
Bob Corey
Being Sunday I didn’t expect anyone to answer my call but Hopkins did and they sent out Miguel who turned my very hot condo into a cool paradise!! Than you Hopkins and Miguel for saving my from the very hot day and night.
Nina Dalton
They were very thorough and checked everything! Best AC company I have had here in Florida!
Response from owner
February 22, 2024
jerry sackett
For any A/C needs do not hesitate to call Hopkins Air Condition Would not use anyone else! Excellent experience
Response from owner
April 24, 2024
Ashley Lopez
I’ve been using Hopkins Air for several years now, and I truly wouldn’t trust anyone else to service my unit. They’ve been consistently amazing every single time. Eduan, who services my AC, is always thorough, professional, and takes the time to explain everything he’s done to make sure my system is running properly. Highly recommend!
Response from owner
November 15, 2024
Steve Trevisan
Very prompt and knowledgeable technicians. Great follow up.best AC company in Florida.
Response from owner
March 25, 2026
Margie Garcia
I am very happy with the service provided. They were quick and efficient.
Response from owner
October 26, 2022
Sharon
New AC installed.. Great job as always.
Response from owner
August 13, 2024
hoomd1
Excellent company‼️
Response from owner
December 5, 2025
Brittany Bivins
Jonathan was so helpful and knowledgeable. Thank you so much.
Response from owner
March 21, 2026
Larry Rubin
John was exceptional in explaining work that was done and the detail of the work performed Scott was very thorough and professional I have been a customer for 18 years for installation, maintenance and repairs. Hopkins A/C is professional, reliable and honest. What more could you want?👍
Response from owner
October 4, 2020
Joan Liman
John, my technician, was excellent. Prompt, polite and professional. Highly recommend.
Response from owner
March 16, 2026
ST
Eduan was fabulous! Serviced our unit, gave great advice and answered all of our questions
Response from owner
March 15, 2026
David Mattiace
Hopkins replaced the Condenser and air handler. The work was done with a level of quality, cleanliness, and customer satisfaction. I would highly reccommend Hopkins Air.
Response from owner
September 1, 2023
Tracy Johnson
Hopkins Air has been great every single time they have had to come out. Couldn’t recommend them more.
Response from owner
April 29, 2025
Roseann Pennisi
Art was professional, friendly, accommodating and highly knowledgeable in HVAC. My family only uses Hopkins & we always request Art !!!
Response from owner
February 28, 2023
Axel-Aida Foerster
We finally upgraded to a new 2026 Carrier HVAC system, and the experience was flawless. We chose Carrier for its reliability, but we chose Hopkins Air Conditioning because they’ve provided us with top-tier maintenance for over six years. A brand is only as good as its installation, and the Hopkins team nailed it. Colton, our salesman, was polite and knowledgeable, helping us navigate our options and securing the unit quickly. The installation technicians, Andres and Yadrian, were outstanding—professional, communicative, and tidy. I especially appreciated how they thoughtfully ran the lines and pipes to ensure the system is easy to service down the road. To top it off, Neslan came by the next day to replace our UV bulbs and finalize the job. If you want a worry-free, expert installation, I highly recommend Hopkins!"
Response from owner
September 7, 2021
Melissa Haluska
Hopkins air conditions was the only company that answered my call late at night for an AC issue I had. They came out the next morning and immediately diagnosed and fixed the issue. Needless to say my AC has been running fine since. Thank you Hopkins! Still using Hopkins years later, thanks John at Hopkins!
Response from owner
February 6, 2021
Christine Giovanniello
I don’t like that. they’re always trying to upsell whenever they perform any service. It’s a real turn off and I’ll be looking for a different option soon.
Response from owner
February 17, 2026
Carol LaBounty
I have used Hopkins AC for over 37 years. They have always been very responsive to my needs. Always show up on time, always friendly and helpful to explain what is needed. Highly recommend them!!
Response from owner
May 4, 2023
Frank Gavin
Gazi came over and solved all of my issues. Great to work with and super nice. Totally satisfied with Hopkins Air!
Response from owner
July 29, 2025
Francis Funke
Hopkins is a great A/C company
Response from owner
November 29, 2021
Joan Meyers
Highly recommend, Brian and Colton did a great job explaining and were very helpful, knowledgeable and clean. The crew was great
Response from owner
February 4, 2026
Sheila Dohrman
Wonderful company great service men
Response from owner
September 24, 2024
Paul Oulahen
Hopkins were timely, efficient, honest, friendly and very fair. Don't shop around, just deal with them. Paul Highland Beach FL
Response from owner
January 23, 2026
Helene B. Vulpis
Thank you Hopkins air for sending a fabulous service tech Donat Decani to maintain the maintenance of my air conditioner. I have been doing business with Hopkins the past 3 years and the same tech Donat Decani serviced me with his skill, technique and knowledge once again. Doing business with Hopkins releases the worry if there is a problem. I, get immediate service..and it is always fixed.
Response from owner
August 5, 2023
Paulette Coronato
Dependable, professional and courteous! Hopkins has always provided the best service for repairs and maintenance programs. We highly recommend them.
Response from owner
January 19, 2026
Jody Lane
Great service from John!
Response from owner
April 16, 2024
Ed Turner
Always great service! Exceeded expectations
Response from owner
January 10, 2023
jan petras
Brian was perfect. I am extremely satisfied with the service. Thank you. Hopkins remains our HVAC prime contractor with trust.
Response from owner
December 1, 2023
D&R Jones
Jasper was extremely professional, very informative and personable. We were completely satisfied and happy with the service we received today and always.
Response from owner
October 10, 2023
Barbara Guinet
Very professional from beginning to end. Highly recommend.
Response from owner
December 23, 2025
Patty Lewis
Colson went above and beyond in getting everything coordinated, communication was prompt and professional. I am very happy with the whole process in getting my new AC installation set up, I would highly recommend Colson and Hopkins Air.
Response from owner
December 19, 2025
Marie Roth
Very polite, professional and effective! Great communication very pleased with this service.
Response from owner
December 18, 2025
Robin Salmaggi
Quick service. Good workers. Job complete. Happy customer
Response from owner
December 4, 2025
Cindy Bowles
I'm so happy that I found Hopkins Air....I moved to this area about 7 years ago, and have bounced around trying to find an HVAC service that is above and beyond......Luckily, I finally found the one with John, at Hopkins Air. So thankful!!
Response from owner
February 9, 2024
Pearl
Thank you Eduan for all you do. You are very professional and patient. Thank you for taking the time to explain everything to me and the importance of having the suggested work done on my unit. I have been using Hopkins since 2016 and will continue to use them. Eduan Thank you again for your professionalism. You were very pleasant and honest.
Response from owner
October 6, 2022
gregory waters
Just would like to say thank you to everyone at Hopkins Air, my AC Fan would not stop blowing no matter what I did, even turning off the breakers to it. I called this morning and Sabrina listened to the concern in my voice and had a tech Eduan there by 1 pm to check things out. Eduan is great has been to my place before and always does a fantastic job, he was able to diagnose quickly what was the issue. Turned out my Blower motor module was blown and had to be replaced, I have been with Hopkins for 10 years they installed this unit for me then and have maintained it since. They were able to find a tech nearby who had a replacement part close by in their truck. So instead of having to wait days for parts and to reschedule for instillation. Eduan went and got it and was back installing within a half hour. He was quick professional and the Unit is working great again. No more issues. Thanks Again to Hopkins Air for doing all the right things, such a great company to deal with.
Response from owner
March 25, 2025
nortonimplants
Efficient, professional and on time!! I have no hesitation in recommending Hopkins Air Conditioning
Response from owner
September 1, 2023
Debbie Kublin
Great!
Response from owner
January 29, 2024
Brandi Pope
We loving working with Hopkins. They are great with our air conditioning needs. We've used them for about 3 years and wouldn't trust our home with anyone else.
Joseph Krum
For over twenty years that have kept my home’s temperature where I set it.
Response from owner
February 6, 2021
Gary
Have been using Hopkins for 3+ yrs. Needed repair on an AC unit. Miguel diagnosed the problem on the first visit. A part had to be ordered but he was able to temporarily adjust the unit so we could have air on demand. When the part came in, he was able to install it easily and get us back up and running in a normal fashion. Miguel was fantastic. He arrived promptly, was very friendly, courteous and knowledgeable. He kept us informed every step of the process. We highly recommend Hopkins and look forward to working with Miguel again.
Response from owner
November 10, 2023
Gilbert Knauer
We have been using Hopkins for many years and always have had great service. Recently they did a great job installing a Lennox XC20 3 ton unit. The job was completed in one day. The crew was extremely professional. They protected our floors and carpets and were very neat. I strongly recommend Hopkins. Update I just had the semi annual service. Went great. Very professional and neat. Update 11-23-23 Just had emergency service today, yes on Thanksgiving. Problem fixed by Justin.Hopkins is great. Now my guests have A/C Update 4-25-24 Serviced all units. Great job as always. 5-8-24 Great as always. Serviced (3) units with KickStart. 6-11-24 Fixed faulty float switches. 6-27 Unit #3 low on Freon. Got it going for now. Found leaks and ordered new parts. Great job John. 7-8-24 Two coils replaced on Unit #3. Completed on time and cleaned up after. Works great. Great job. 7-25-24 Diagnosed Unit 4A problem which is a defective Blower Motor. Replacement is scheduled for tomorrow PM. 7-26-24 Blower Motor replaced. Unit works perfectly. Well done 10-22-24 Clogged Drain on no. 1 unit. John diagnosed it quickly. Works great. 12-10-24 Found mold on our MBR vents. Contacted Hopkins. They did a complete inspection of the ductwork and recommend replacing it. The job which was completed in just two days. The crew was efficient and caring. Another well done job by Hopkins A/C. 1-2-25. Replaced Thermostat. Well done 3-11-25 Finally replaced my AC (5 units). Went with Carrier as suggested by Hopkins. They did a fantastic job as always. I Highly recommended Hopkins AC. 7-31-25 Replaced defective iflo unit. 11-11-25 Replaced (5) iflo cartridges and flushed Drain Lines. Perfect!
Response from owner
February 23, 2018
Reinaldo Lugo
Gazi came out today and, as expected, was very professional. He shared his extensive knowledge with me of my AC system and how it works, which impressed me. And he was quite personable as he explained things to me, so much so that I can now explain it to my wife who needs to understand these things too. I'd be very happy to have Gazi return next time and will ask for him.
Response from owner
January 10, 2025
Kacie Woody
Gazi came to my home today for routine AC maintenance and I’d have him back every time. He tested the unit, cleaned and sanitized components with photos to show me afterward along with a verbal report. He went the extra mile to completely resolve what I mentioned as a possible concern. I truly appreciate the effort and demeanor Gazi brought to our place today. He had a great recommendation of installing UV system and presented the options with prices on the spot. Extremely happy with our appointment today and Hopkins overall for the last 2+ years.
Response from owner
November 7, 2025
James Liebler
Technician arrived on time (actually early!). He was courteous. He made recommendations without being pushy. He was professional. I would always recommend Hopkins!
Response from owner
November 4, 2025
Deborah Weiner
I’ve been with Hopkins Air for about four years now on a service contract, and they’ve always been fantastic. They just installed a new AC system for me, and once again, everything went perfectly. The technicians showed up right on time, were super professional, and finished the job quickly and neatly. The price was very fair too. It’s great to have a company you can really count on—highly recommend Hopkins Air!
Response from owner
October 31, 2025
concetta P.
Scott and art service our gate house at breakers west and they are always so nice and friendly! Professional and always get the job done! Great personality! Love their business!!
Response from owner
October 31, 2025
Colleen Valle
Always professional & informative! Definitely recommend Hopkins to all my family & friends!
Response from owner
October 30, 2025
Eileen Kaskons
I have used Hopkins Air Conditioning for years. They are an excellent company! The office staff and technicians have always been extremely knowledgeable, helpful, efficient, and very friendly. They really go out of their way to provide exceptional service!
Response from owner
January 11, 2024
J J
Great installation by Hopkins. Been using them for years.
Brian Douglas
Gazi has been servicing our homes in Wellington and West Palm Beach for a couple years now and has always been great, reliable, and on time. Five stars
Response from owner
September 7, 2024
Petra Cardenas
We love Hopkins, they are always on time and service is top notch! We especially appreciate the weekend service when needed.
Response from owner
October 6, 2025
GS R
Great service and attention to details. This company has very clear the meaning of customer satisfaction.
Response from owner
July 29, 2025
Robert Greco
Scott 3 explained everything in detail, very professional, polite young man. I will certainly ask for him for my service contract appointments.
Response from owner
April 21, 2023
Jessica Garvar
fantastic service as always! Thank you Edwan!
Response from owner
March 25, 2025
T. Bertone
Much improved 5 stars. Thank you
Response from owner
August 28, 2023
Cammi Clara
David was very personable, knowledgeable and professional. He took time to explain what he was doing as well as share specifics around what he would suggest to prolong the life of our HVAC system. I would highly recommend David as Hopkins Air for their service.
Response from owner
September 19, 2025
Linda Menendez
Very pleased with all aspects of Hopkins A/C. We have used them for several years. Techs are always polite & explains things completely. Office employees are very knowledgeable.
Response from owner
September 12, 2025
Bill Cohen
We have been clients of Hopkins Air for a very long time. During which we had routine and repair service to our home in West Delray. Last year it was time for replacement of our system and Hopkins did an excellent job. Bottom line, THEY ARE THAT GOOD! No BS. Today we had a routine service and met another outstanding member of their team, Ervine. You cannot go wrong using Hopkins Air.
Response from owner
September 11, 2025
Ashley Morneault
Great service every time!
Response from owner
August 26, 2025
Gary Papineau
As an electrician and HVAC tech in my background I highly recommend Hopkins to everyone. It is so important for proper maintenance and repair for you A/C system. I have used their service and installations for over a decade.
Response from owner
March 1, 2022
Darius Stukes
This company has a very solid reputation and I was able to see why first hand. The technician and the other staff were very honest throughout the entire process. They will definitely be the first I call for years to come.
Response from owner
August 25, 2025
Michael Lidke
Gazi was still just as helpful and informative on this visit as he was the last time. It's great to have a technician who not only fixes issues but also provides valuable recommendations for future planning. Hopkins Air Conditioning consistently delivers exceptional service, which is why I've been a loyal customer for years.
Response from owner
February 6, 2021
Monica Longo (ML)
Hopkins Air installed and maintained my air conditioner for over 15 years. They just installed a new unit in my home. They have always provided quality work, and have provided excellent customer service.
Response from owner
December 16, 2019
Dan Crawford
Gazi, He was thorough, honest, and gave clear explanations. I recommend him highly.
Response from owner
February 19, 2025
Alison Hammonds
Excellent work!!! The techs were knowledgeable and personable. The day was extremely hot but they worked constantly to get the job done. They were a great team!! We purchased a brand new AC system, a Lenox, that was on excellent advice from John. Hopkins’s had redone all of our duct work the year before and that work was excellent which is why we contacted them again. The new unit is sooooooo quiet! We like our home quite cold and John was right when we called him that evening concerned and he told us to give it a little more time, after all it was 98 degrees in the house. He was right! We woke up and it was freezing cold to our liking! Thank you Hopkins for another great experience!
Response from owner
December 19, 2023
Hope Woodend
We have been with Hopkins for nearly two years and I love them. They were very detailed from the very beginning. Every Preventative Maintenance call they are just as thorough in inspecting the system to ensure it’s working properly.
Response from owner
August 16, 2024
Annie
Gazi is great! He explained everything in a way that was easy to comprehend. I am very pleased and confident with service he provided.
Response from owner
July 11, 2025
Shelley Rosenthal
Excellent company. Quality service. Very happy.
Response from owner
July 6, 2025
Linda Cinnante
Great company.
Response from owner
June 24, 2025
Joe Alvaro
I know Gazi from First air and he is always very good to me, he always does a great job and I want him to come all the time..
Response from owner
May 20, 2025
Fernando Lambis
Wonderful and professional workers also great commercial sale, and fantastic service office , total 100% satisfaction
Response from owner
June 20, 2025
Lynne Hogan
Gazi was phenomenal! Very friendly and knowledgeable. We hope to work with him again in the future! Thanks, Gazi!
Response from owner
June 10, 2025
Travis Ricks
We have used multiple A/C companies in the past. There always seems to be something wrong that is much more expensive than you expected when they come out. This is our second time using Hopkins and both times now they have been quick, thorough, and, most importantly, HONEST! Today they could have told me all kinds of things were wrong with the unit, but it was a simple fix of the thermostat needing to be reset because it wasn’t sending a signal to the outside unit. We will definitely be a lifetime customer anytime we have an issue with our AC moving forward, and highly recommend Hopkins for anyone needing an AC repair.
Response from owner
June 10, 2025
Laura
Very professional. Great service. Definitely recommend Technician does not lie to fix things that are not necessary as it happened to me with other companies. Extremely satisfied
Response from owner
February 10, 2023
Larry Powell
Gazi, the service tech, provided outstanding customer service. It seems that the entire company goes above and beyond to meet the customer expectation. Highly recommend their services if you’re ever in the need for AC maintenance repair or installation.
Response from owner
June 6, 2025
Mike Vander Werf
Fantastic service, friendly, on time, no bs. Finally! Thank you Gazi!
Response from owner
June 6, 2025
Claudette Maddox
Very professional and great service. Would definitely recommend.
Response from owner
February 19, 2024
Leslie Siegel
Professional, on time, thorough, friendly, great price. Thank you very much!! I highly recommend Hopkins Air Conditioning!
Response from owner
April 16, 2024
A Michael Marino
GAZI arrived on time, was competent and took the time to explain what he was doing and to make recommendations for my consideration. Very satisfied.
Response from owner
May 18, 2021
Kevin White
My wife and I have been struggling with her back to back cancer diagnosis for the past 4 years. First breast cancer then myelodysplastic syndrome (MDS). It has been an emotional and financial struggle. Chad Hopkins helped us out by getting our A/C serviced for free after letting him know our situation. It was very kind and generous of Chad. We've been with Hopkins for years. I can't say enough about this company and the there staff.
Response from owner
August 9, 2024
Paula & Bruce Abramson
Gaza was the best! Will always use!
Response from owner
April 29, 2025
Marla Winall
Miguel was our technician, he was efficient and got us backed up and running in no time! He actually went the extra mile to help us! We have used Hopkins air-conditioning for a while now and never had a problem. I highly recommend them.
Response from owner
April 23, 2025
Yosi Uzsinay
They’re great. Professional workmanship and courteous. I will continue to engage them for all my A/C needs.
Response from owner
April 24, 2024
Dominique Darden
Gazi and Sophia were punctual, friendly and willing to answer any concerns. Very professional. Always welcomed to come back to service my home!
Response from owner
February 6, 2025
Daniel W
We have been using Hopkins Air since we moved to Florida 3 years ago and always had a wonderful experience. The technicians are super friendly, very professional and always took good care of us. So recently we decided to replace our old unit, the experience has been 5 stars all the way. The sales rep came in the same day, explain our options, did not try to oversell us anything that we do not need, no pushy, very patient, and even let us get more quotes from others before we made decisions. The technician came in on Saturday because we have young kids and elderly in the house, they made effort to come out as soon as possible, the technicians, Calvin and Kavel came early in the morning, explained their installation process and timeline, finished everything ahead of time, we had AC running early afternoon and it cools the house just like the rep described. The technicians cleaned up the work areas before they leave. We highly recommend give them a try, we have used other companies in the area and they are absolutely our favorite.
Response from owner
April 23, 2025
Peter Lippman
We're on our third air conditioner system, the first two lasting about ten years each. Hopkins Air Conditioning has proved to be the most reliable and trustworthy of the related companies with which we have dealt over that 25 yer period.
Response from owner
April 23, 2025
Marc Stanions
As always, Hopkins, Ac has a great crew of people. Sophia, one of their newer technicians is awesome. She works hard and is very professional. A very good company that I would recommend.
Response from owner
March 12, 2024
Lizette Colon
Gazi did my unit maintenance service today, and he was on time, professional, very thorough, and friendly. He inspected everything and explained what he was doing so I could understand and see what was being done. He made suggestions for future service and I feel he was honest and helpful. I have been a customer for a couple of years and I’m happy with their service.
Response from owner
March 25, 2025
Alan Hess
Been with them for about 20 years. Tgey are always available in an emergency, come on time and pricing is fair I recommend them highly
Response from owner
March 17, 2025
Donna chiarelli
Sophia amazing will do business again
Response from owner
March 17, 2025
Mimi Waddell
Sophia Ehr! Thank you sooo much for the Sat after 5p show up and fix. The homeowners and I very happy to have someone so knowledgeable and easy to talk to. You explained it perfectly. Thank you. Stay cool. Call Hopkins!
Response from owner
March 17, 2025
Heidi Squires
Hopkins Air has always impressed me with their prompt, professional services. This is the second home I’ve hired Hopkins to install new air conditioning systems in and I highly recommend Hopkins Air. The technician, Zachary, was knowledgeable, pleasant, explained everything. Great service as usual
Response from owner
April 4, 2024
Stan Shames
We were a customer of the previous owner, but decided to stay once Hopkins took over. Had found Hopkins staff to be knowledgeable and highly professional but.... over the past couple of service calls the technicians have attempted to have us purchase several different types of services Update: 3/3/25 Te
Response from owner
September 1, 2023
William Billings
Efficient service, on time and very Informative. I would recommend Hopkins to anyone needing HAVC work
Response from owner
March 12, 2024
Jerry Orlovsky
We needed a new A/C unit installed quickly and wanted a reputable and responsive company to do the work. After calling around and checking online reviews and profiles, we settled on Hopkins. Their service and integrity aligned perfectly with their exceptional online reviews. We would not hesitate to recommend them to friends, family and neighbors.
Response from owner
March 5, 2025
Sara Sapp
Gazi is the best. We have used Hopkins for a long time! Very reliable and professional.
Response from owner
March 5, 2025
TheManhattanshort .MANHATTAN SHORT Film Festival
Sophia is a wonderful energy. Worth waking at 7.30 am for.
Response from owner
February 19, 2025
Alex Gutknecht
Great service. Would recommend to anyone looking for AC help.
Response from owner
February 19, 2025
p c
Please ask for John at Hopkins. Everyone at the company is really nice. They will give you a window of 2 hours instead of "maybe" today so you don't have to wait forever. Their annual maintenance package is a great deal. John is fair, prompt and excellent at what he does. I tell all my friends about Hopkins, by far the best service in a long time. I have been with them for 3 years now.
Response from owner
September 13, 2023
Albert Rodriguez
Hopkins Air Conditioning is a 5 star company! I will definitely use their services again! The tech Gazi was knowledgeable and professional!
Response from owner
January 29, 2024