Commercial HVAC

Went with them for an AC replacement and cant recommend them enough for the whole process from the sales call to the install to the service and maintenance. From the getgo they worked to get our business. When our AC died unexpectedly they still offered a deal and showed up the next morning to put in the new one. Install folks were a breeze to work with and a couple months after the install we had an issue...they showed up 45 min later to take a look at it. It was cold during the install so they topped off the coolant. We had our first maintenance today and they notify you of who is coming and when they are going to be there. The tech went above and beyond checking everything and making sure we were happy. For AC the peace of mind is worth it. We talked to alot of people too but these folks consistently went above and beyond. That has continued after the sale.

Thank you Hopkins air for sending a fabulous service tech Donat Decani to maintain the maintenance of my air conditioner. I have been doing business with Hopkins the past 3 years and the same tech Donat Decani serviced me with his skill, technique and knowledge once again. Doing business with Hopkins releases the worry if there is a problem. I, get immediate service..and it is always fixed.

Cannot say enough about Hopkins Air Conditioning. This experience started months ago when we called because our AC was not cooling. Talked with David and Chuck who were Oncall. They explained there had been some storms in the area so it may be related to that. They had us reset our unit and call back in 30 minutes, Everything was cooling again. The impressive part … no charge saved them time and us money. Then we had our bi annual maintenance done and Gazi came out. Another professional clean experience. He noticed our unit’s air flow was low. After some investigation found the coil had issue. Ut oh here it comes. He asked if we had a warranty and/or labor warranty. I said I doubt it we don’t normally buy that stuff. Gazi not only was able to get the coils covered by the manufacturer warranty he investigated and found out in our passed records we actually did have a labor warranty. 2nd time Hopkins could have “made money” and did the right thing. Finally Armando arrived to replace the coils right on time, was efficient and clean. AC is cooling and running great. Hopkins Air Conditioning does not only do great honest work when needed they don’t take advantage of situations to make money. In either of the first two examples we could have been charged a service fee and to replace the coil and pay for the labor. All of this came at only the yearly maintenance charge. Thanks Hopkins Air Conditioning for keeping the high quality of your business.

Scott and art service our gate house at breakers west and they are always so nice and friendly! Professional and always get the job done! Great personality! Love their business!!

I have used Hopkins Air Conditioning for years. They are an excellent company! The office staff and technicians have always been extremely knowledgeable, helpful, efficient, and very friendly. They really go out of their way to provide exceptional service!

It was a pleasure doing business with Hopkins. They communication was top notch from the day that I contacted them to service my AC to now that the work is complete. Danat2 is a superstar. He was very professional and helpful. Even convinced me that having a service contract with Hopkins was worth the monthly investment.

Update: HIGHLY Recommend. Had to get a new AC unit. Everyone was friendly and responsive and on time from Kathy and Joyce in the office to the installers Alonso and Johan (I think) were experienced and friendly and left my place spotless. I just switched to Hopkins and this was their first visit. Jasper was very professional and went above and beyond. He checked everything and explained anything I had questions about.

Sophia was early, but called to inform me. She was professional and confident. She Knew her business and told me about the Light for the AC which I purchased on her recommendation. I’d be delighted to have her again.

John was great, efficient and knowledgable. He made annual service a breeze! Updated review: 9/29/25 Hopkins was out at my family’s home today to completely replace the existing AC system. As everyone in Florida knows AC is not only essential but it takes a beating in this climate. They managed the job from start to finish effortlessly. It was impressive. The compressor had to be installed on rooftop requiring a crane lift. The scheduling and details of the job were well coordinated. The duo technicians that completed the work were remarkably good at their jobs. Their management and office staff match the performance. We highly recommend this company for all your AC needs. Kudos Hopkins!

Very pleased with all aspects of Hopkins A/C. We have used them for several years. Techs are always polite & explains things completely. Office employees are very knowledgeable.

Miguel, HVAC Tech, was extremely thorough. He displayed an expertise that surpassed the two other technical opinions received from a different AC company. The other company was unable to diagnose my problem. Miguel went through the entire system and detected a refrigerant leak which was the source of the sweet smell that was emitted by my AC system. I will be doing business with Hopkins, when replacing my system in the near future. Thank you for your help!

My experience with Hopkins air conditioning was absolutely amazing. My AC went out on me after 25 years for my compressor and 35 years for my air handler inside. I called Hopkins air conditioning on a Monday and they had a Gazi a technician come out that morning to check it and found out My AC unit was expired. Gazi then called The office and got a salesman out to my place within an hour and a half to go through with me my options for a new AC unit. Mike Sokolowski arrived as the salesman and led me through my options. He asked me detailed questions about my air conditioning usage and immediately determined what I AC you would best suit my needs.He immediately put in my order and two installers came out the following morning and completely installed the whole new air-conditioning system in my house. I really enjoyed the text messaging with the pictures of the technicians salesman and the installers before they actually arrived. Everyone was punctual and courteous.This has been an absolutely delightful experience. Considering I was without AC in the summer hot weather for just over a day.

Thank you Chad from Hopkins Air for explaining to me about my duct work. How my current duct is not giving enough for the new A/C s efficiency. Looking forward to doing business with you in the future. Thank you, Tami Hayes

Wonderful and professional workers also great commercial sale, and fantastic service office , total 100% satisfaction

Zack arrived on time , very professional looking , diagnosed my unit in a timely manner and gave me multiple different repair options. Office staff was 5/5 and the technician zack for sure did not disappoint with the quality of work expected after talking with the girls over the phone.

Update… sorry I posted the wrong name for this job. It was in fact Sansone A/C & Plumbing that did a great job replacing my complete AC system. Techs and installers were professional, helpful, efficient and all done in half a day. Cleaned up and was good to go. The office people were great with scheduling the work and the price was very reasonable. Highly recommend them.

Love at first sight! I had high expectations because of the first interaction and honestly because of the reviews. They totally exceeded our expectations. - impeccable, proactive and effective communication both from the office and with the technician - problem solving attitude. They spot a problem area and fixed it. Something that should have totally fixed by the previous A/C company - on time, respectful and genuinely excellent to interact with. The technician took the time to educate me on the issue at hand and provide a novel solution too. Bottom line: they are simply excellent all around!

Excellent customer service! They sent Sophia out immediately to fix an issue with our air conditioning and thermostat and she was amazing! A simple change in the thermostat job turned out to be multiple other problems and she was here for three hours fixing everything! And she did not leave until our air conditioner was working perfectly! By the way, this was with our old air-conditioning system. Hopkins has not yet put in our new air conditioning system due to the fact that we are in the middle of construction and we will wait to put it in. Amazing customer service from the office to the technicians. I would absolutely recommend them!

Jasper did a great job today. Doing business with Hopkins has always been a pleasure.

Office and tech staffs are very pleasant, courteous and professional. They always arrive on time and work quickly and efficiently. We have been using them for the past 25 years thru different ownerships. The service has always been great and you always get call-backs even on the weekends or during holidays when it is important. I posted this a couple of years ago and reiterate everything said above. The personel and the service continue to be the best. They responded to our call yesterday, Saturday, when we had no heat. Irene walked us thru what to do with the breakers going and checked in with us numerous times to see if it was working. When it wasn’t, she sent John 3 who has been servicing us for a few years, and the problem with the thermostat was resolved reasonably quickly. Irene was absolutely fabulous and deserves. Combat pay or a big bonus for having to deal with irate customers during the coldest day of the season and on a Saturday. She was calm, patient and extremely professional and kept calling back to check to see our status. John is our usual tech and is always cheerful, efficient, quick and professional. He is great. He and Irene are great representatives of Hopkins Air Conditioning!!

Gazi is the best in the business! He was better than any air-conditioning experts I have encountered in the past. He fixed everything for a great price!

I have been using Hopkins for the past 10 years and highly recommend this company for new HVAC unit installations, maintenance and repairs. The service technician (Xavier) and company owners (Chad Hopkins) are outstanding! They are very professional, courteous and take the time to explain everything they are doing, and the reason why. In addition, they take the time to explain how to get the most efficiency out of my HVAC system, including recommendations about how to extend the shelf life of the unit and save money on my electricity bill. The business office staff (Ashley) are equally as customer friendly with scheduling appointments, follow up on any service maintenance issues, and any questions. This company deserves a 10+ star rating. Keep up the fantastic work . . . I am a an extremely satisfied customer!

Since they installed my new A/C, they have been great no matter what I needed. From the install to the routine maintenance, or just talking to any of the office personnel, Hopkins Air Conditioning has always done a fantastic job for me.

I am very disappointed with two experiences I had with Hopkins AC. I needed a new AC at a property and had received several estimates from Hopkins and 2 other vendors. The Hopkins estimate was $8000.00 dollars for the unit and one of the other estimates was $5000.00 so I selected this vendor. At that time I had Hopkins for my annual maintenance plan and when I called them to do a service 6 months after the new unit was installed they would not service my AC unit because I did not purchase it from them. I was shocked at this decision and called the owner who was not very nice in terms of customer service. He had every excuse in the world as to why his quote was 3000.00 more than the vendor I selected. I immediatley told him I wanted to cancel my service with them and be refunded the yearly maintenance contract charge, which he did. I then had another property under contract with Hopkins and they came out and serviced the unit but when I asked why they left all the construction dust that had built up in the unit due to building concrete restoration I was told by the technician that he would come back and clean the unit. He even took pictures of the dust in the unit. I waited for his follow up and it never happened. Six months later the unit was due for another maintenance visit and this technician was very courteous and he maintenanced and cleaned the unit of all the dust. Prior to that appt I called Hopkins to get an estimate of what a maintenance appt consisted of and what the cost of "cleaning of the dust" would be and they could not even give me an estimate of the cost of cleaning. Needless to say, due to questionable business practices, I will cancel my maintenance contract with Hopkins and do not feel I can refer them to any other homeowner who is looking for a reputable company to do work for them.

Hopkins Air Conditioning is a place you’d dream of doing business with. First and foremost getting an appointment with the company was a very easy and swift process thanks to Monica. As a customer service representative myself, I find it extremely important to leave a review when I experience great customer service. I’d describe this experience as superb. She was cheerful, friendly and very happy to help throughout our entire call. She was knowledgeable about the company and was sure to get me in somewhere on the schedule. Monica is the kind of employee you’d want at the forefront of your company. I was blown away by her friendliness and urgency to help get a technician out. I’ve even referred my aunt to have her unit checked out by them. Thank you Monica and thank you Hopkins.

This was my first time having an AC issue in my house and I needed to get it fixed quickly. I called Hopkins Air Conditioning in the morning and they sent Scott Goodbread to take a look the same day. Scott is great! He quickly assessed the issue and clearly explained what needed to be done. He took care of everything quickly and was very friendly. He had expert knowledge, which made me feel great about the service I received. I got the yearly maintenance plan so that the unit doesn't have any more issues. Thanks, Scott! Edit: It's a year later, and I have had some additional issues with my AC unit. Thankfully, Hopkins has remained responsive and helpful. There was some miscommunication about the work to be done, but Hopkins cleared it up and gave me a discount which really displayed their integrity and honesty in their business dealings, and I commend them for that! Great company to work with!

The individuals at Hopkins were very nice. They had an opening come up a day before my scheduled appointment. The office called and switched me over to an earlier day. The engineer called to let me know when he would be arriving, very pleasant, told me exactly what he was going to do and provided me a price before he started work. Then when he was finished, he explained everything that was done. I will definitely use Hopkins Air Conditioning again. Great work!

🌬️**Review for Gerardo, the AC Whisperer!**🌬️ If you ever find yourself in a sweat so intense it feels like you’re auditioning for a sauna commercial, look no further than Gerardo from Hopkins Air Conditioning! Not only did he swoop in like a superhero in a tool belt, but he also managed to turn my home from a tropical jungle back into a cozy igloo. ❄️ I swear, when he showed up, it was like he brought a mini Arctic blast with him. I half-expected polar bears to start wandering around! Gerardo not only fixed my AC; he also cracked jokes that were cooler than the air he was pumping out. Who knew an AC technician could be so entertaining? So, if you want your home to feel like the North Pole (minus the elves and the sleigh), or if you just need a good laugh while your AC gets a makeover, I wholeheartedly recommend Gerardo. He’s like the magician of cool air, and I’m convinced he might even be part penguin. Thanks, Gerardo! I’ll never take my chill for granted again! 🧊✨

So my AC issues were complicated involving a condenser in which initially the coil was replaced, shortly followed by a switch that failed, and then a compressor that failed. The process involved numerous trips, along with warranty coverage requests to the manufacturer. Hopkins worked through it all with the only expense to ourselves being the freon. Ramon and Thomaz had the most impact on us throughout the process and should be commended for their excellent customer service. The office staff were also courteous and responsive. All around, a great company to work on your AC.

When we were suddenly faced with a broken A/C system after business hours on a holiday weekend in 90+° SoFlo, Hopkins Air Conditioning came to our immediate rescue! They were extremely kind, courteous and professional, and they went above and beyond to get our problem solved quickly and efficiently. They communicated necessary steps with us throughout, and they instantly fixed the problem and got us back to cool comfort in no time! We would call Hopkins A/C any and EVERY time! THANK YOU, Hopkins!

I cannot say enough good things about Gazi from Hopkins Air Conditioning. The man is polite, professional, patient and helpful. We had an issue with our old a/c, the man didn't even take a break but came early so he could see what was wrong. Once he got here, he took the time to assess and lay out my options for me, walked me through it from beginning to end, and I will be getting it installed the very next day. The man is incredible and because of him I will definitely do business with Hopkins going forth.

May 31, 2024 Just had iflo auto HVAC drain cleaner installed. John our tech is awesome! May 23,2024 John is the best service tech ever. Professional, Smart, and solution and preventive maintenance oriented. Completely trustworthy! July 19, 2023 As usual Hopkins provided our six month servicing and the technician, Scott, was extremely professional, knowledgeable and thorough throughout our scheduled maintenance. He was also very helpful in explaining the nuances of our two HVAC systems and mini split and ways to effect a better air purification system, Because of Scott’s specific expertise and common sense explanations, we upgraded our system with a “Germicidal UV Light System on both of our Carrier HVAC units. Scott was super detailed and extensive in ensuring he serviced all of our systems with the greatest of care and diligence. Everyone at Hopkins the technicians, office personnel, service and supply and management put you as the customer first. The company stands behind their products and service without hesitation and has always come through for us with flying colors. Their service and team are always first class with very reasonable pricing; and when you require a service call the schedule ASAP. Hopkins Family, Congratulation on your excellent company and the culture you have built. Because of your outstanding team and the professional installation of our mini/split, insulation and duct cleaning, we’ve changed our long standing servicing provider to Hopkins for all our service and maintenance requirements; and future purchases. Your team of John in sales, Joyce in customer care and the installation team of Andray, Antonio, and Bebeto were bodaciously awesome in every aspect of customer service. We always try and support local businesses in our community and unfortunately, on sone occasions, we’ve been very disappointed in the service and/or follow-up. But at Hopkins, we’re delighted customers and raving fans primarily because of John, Joyce, Andray, Antonio and Bebeto (apologies if I’ve missed anyone) — it’s a helluva a wonderful team! Congratulations. Thank you to everyone. Chase was awesome! Dr.C

There was an issue with my scheduled service this weekend and the owner addressed the issue but refunding me the entire amount paid. I offered to pay for the service call out fee but he insisted due to the inconvenience he refunded the entire. Thanks for being an up standing person and doing the right thing. I will continue to do business with this company as one experience cannot cancel out the rest of the great service received. Thank you.

I’ve been doing business with this company since 2016. The technician is always respectful and they complete the task at hand. If I have any questions or concerns they are address. I would refer them to my friends🤎🤎

Our AC system has been replaced and maintenance by Hopkins Air Conditioning. We have had a pleasant experience with the company and team in general. Gazi is a knowledgeable, profesional and friendly technician. Also, the ladies at the office, they are always nice and accommodating.

Top notch company and team.... Field Supervisor John knows his stuff ...... Miguel always knowledgeable and professional... Office staff always friendly and accommodating (Kathy & Joyce are only names I can recall right now). Brien w install crew (Ryan) has a great team ....

Great customer service! A/c broke in the middle of the night so left a message in the early morning hours. Received a call a soon as the office opened and the technician was at my house before lunch. Miguel was able to diagnose and repair the issue, clearly explaining everything along the way. I would definitely use Hopkins again and would not hesitate to refer a friend.

Thank you Hopkins Air! I’m so happy to do business with a company that is so professional and the technician is very knowledgeable. Me David the technician explained everything to me and made me feel comfortable.

Just started using Hopkins for my restaurant in Boca. Great customer service . Gazi is a great tech . Very happy to finally find a good commercial AC company

Miguel from Hopkins Air is always very helpful explaining and showing what’s going on with my systems, and very professional. Calling into the office is easy as well, as I can always get ahold of someone. I’m very happy with our service.

Louis/Luis was NOT the name of our service technician! His name was Whaudy! A real professional from start to finish. Whaudy’s service of the HVAC system can’t be beat including his knowledge and time spent explaining what we should do and when to contact your office should a need/problem arise.A real trusted technician and very good and knowledgeable. You are so lucky to have him. Donald Lipsy

Hopkins A/C does not honor the quotes it gives. It changed a written quote given on 11/30/23 by phoning one day later and asking for a $700 increase to the agreement. They did not even do the semi-annual work for which they were already paid. The a/c filter was not changed as it was supposed to be. Beware if you consider doing business with Hopkins A/C.

I have used Hopkins many, many times I take care of many homes and I use them at all of my homes. David Gunning has been very very helpful and he always explains what is going on before he starts. His work is very thorough I would recommend all these men to everybody thank God for companies like Hopkins Air! Top notch in everything they do! Installers Ryan Fowler installer is another favorite. They surely know their business. Very proud to say that I love them my residents think they’re wonderful and we have been using them for many many years you will not make a mistake if you call Hopkins Air Conditioning

I must say a young man name Matthew went above and beyond to answer my questions I am not from around here very new to the area; I saw him in line at the grocery store with his work clothes on and sparked a conversation. I am now sure that my next purchase will be Central Air Conditioner. Moving from New York State to Florida is a big difference in the heat. this young man said he is very proud of his job and loves what he does. I can tell because he took time out to assist me when he could have just given me the number and said call tomorrow and a rep will help you. Thank you Mr. Matthew

I have a service contract with Hopkins. I have dealt with other HVAC companies in the past. Hopkins is by far the best. Miquel is the technician I do business with. He is available for questions, honest, pleasant and reliable.

Reply to management/ownership(again): Spare your “working man” speech, I am a “working man”. We had air after your tech left because he disconnected the functional float valves until an actual experienced trustworthy licensed technician came out and re-connected the valves and properly diagnosed and fixed the unit. The same valves are there, nothing was replaced, apparently the main valve had a slight stick and it was tripping as if their was water leaking, which it wasn’t. So when your tech said the main floater needed to be replaced AND the back up floater as well, it was completely incorrect and he disconnected the safety mechanism to make it work. But that’s not my ONE QUESTION TO YOU, which is why are you charging 30X the cost for a simple $28 part?? Why are you charging $600? Why are you price gauging people on simple parts? I could see 2X or even 3X the cost for a simple part for after hours service but 30X?!!! 30X the cost…it’s the type of service and business you run that gives other hard working business owners poor reputations and make customers skeptical of your work. Get your prices in line, have some integrity. UPDATE: To the "owner" that replied, your "assessment" was in fact incorrect, the float valves are functional and both intact, that's a fact, come out and verify for yourself, but when you do, post that you were incorrect. You've got to do only the work required, don't encourage your techs to over charge people. Also, I never called my tech while yours was there, I looked up the price of the part that didn't need to be replaced. I also positively commented on the response time, which is great but not at the cost of a misdiagnosis and a complete gauging on the mark up. How do you justify charging nearly $600.00 for a $25 part? If anything else, answer that question for your potential customers that want a fair price and service. Why is your mark up 23X the cost of the actual part? Forget about the misdiagnosis your tech provided, answer why your mark up is 23X the actual cost of the part? You did the wrong thing here, maybe overall you guys don't do that but you lost here, admit it, fix it and don't price gauge customers, be better than the rest, not a hog. It’s a shame because I originally gave this company a good review but after having another experienced tech look at the AC unit the next day it was revealing. Hopkins AC answered the call and dispatched their tech promptly after I called at 6pm, he arrived by 7:30. He originally diagnosed that my float valves were non functional and he had a replacement on the truck. I looked up the part it cost about $25, unfortunately he had to charge $566.00 for the part due to the company mark up apparently. I didn’t want to pay that because I know an AC tech who was available the following day. The rep from Hopkins said he could disconnect the float valve and it would run fine as long as it didn’t leak for some reason. I took the chance and let him do that, paid the $129 service fee and had AC that night. The 30 plus yr tech I know came out the following day and tested everything in front of me and explained and proved, there was in fact nothing wrong with the float valve and reconnected it, and the unit functioned perfectly. It’s either someone not familiar or experienced enough from Hopkins or they intentionally tried to get me to pay $566.00 for a $25 part. Either way it should be addressed by the company immediately.

I was very impressed with the customer service - the representative that took my call was very courteous and professional. I was calling to set an appointment for the upcoming business week and to my surprise the company was able to come out today, on a Saturday, with such short notice. Allen, the service repair - arrived as schedule. Allen was very detailed and answered all my questions and concerns. To be honest, I thought my unit was beyond repair and that I need a brand new unit. He was able to get it up and running. For now I am keeping my fingers crossed to see how long it will run before I will need a new unit. Hoping it will keep running to give me time to save up for a new one when the time comes. I signed up for the maintenance plan and received a good discount rate along with the service charge. I definitely will be using this company in the future.

Frank was very knowledgeable, professional and efficient. He showed up on time and performed the job faster than expected. The system he installed is working great! I will continue to do business with here. Thank you

I never heard of Hopkins Air. but Cathy Mcdade and Jake have taken excellent care of me since they were with Palm Beach AC. Cathy in the Boca office is extremely professional, courteous, patient, and knowledgeable. She explained all aspects of my contract in detail with me. Cathy went above and beyond to provide great customer service. Jake is the best AC tech I have ever had. He can pinpoint the cause of problems at a glance and will fix them immediately. He explains causes and solutions in easy to understand terms. Hopkins is very lucky to have Cathy and Jake representing their company. It is because of Cathy and Jake that I have decided to keep Hopkins as my AC company. Brittany is AMAZING and Ramon is TERRIFIC The reason that I will renew my maintenance contract with Hopkins is mainly because of Brittany She is always patient and understanding and willing to find solutions.. She really cares about my AC needs and my finances. She never tries to upsell me and is willing to go above and beyond to help me.

The only issue I had was both the office and the technician called me in Montreal as opposed to my Housewatcher in Florida as instructed. Fortunately, I was home to receive the calls. Service call apparently went well. I’ve lowered my review. Two weeks after their service call, I had a leak. Was told when the technician scoped the system that records previously showed a problem. Why wasn’t it attended to? I have changed companies and purchased a new unit.

I have use this AC company for many years, I've always been very satisfied with the service and the professionalism of the workers, including the office staff. Thank you and continue the excellent and grateful customer service. Keep us Cool!!!!

Had an issue where the temperature dropped in the 40s and my heat wasn't working. I called them the day after Christmas and originally was scheduled to have someone come out between 5-9PM. I received a call back shortly after where a technician was able to come out sooner. Alan gave me a call prior to arrival and was able to diagnose the problem within an hour. There were no hidden fees and they were very transparent with the billing. Nobody likes unexpected repairs, but this business was very courteous and professional.

Dave was here last week for routine maintenance. Have had him here before. I asked to be called when he was in route and sure enought he called to say he was on his way. He was very knowledgeable and professional. Cathy was a huge help as well when I called the office to check on my maintenance plan with them. I would totally recommend Hopkins Air Conditioning.

Awesome service!!! West palm can get very hot as we know, so a/c is essential. Ramon helped me and my family with the installation and did my mom’s a/c as well. He doesn’t try to sell you anything just tells you what he knows. Very knowledgeable which was a blessing! Highly recommend this business!!! Ask for Ramon!!

We've been with Hopkins for a couple of years now - they are our go-to and we recommend them frequently. We initially used them for an emergency repair and were very happy with the level of professionalism of the office staff, management and technicians. We have had Johnathan, a service tech, out on several occasions and he is very thorough with his cleaning and explanations. He gives his honest opinion without a sales pitch or pressure - which we appreciate. Friendly, affordable company that is always on time. We haven't had a bad experience yet.

Best response time of any vendor that I have ever used for service or installation. Very professional and they really care about their customers being satisfied. If you do business with these people you will not be disappointed.

Had a great experience with both the technician that came out and with the office. Joyce, in particular, went above & beyond helping me with issues at my condo. I highly recommend Hopkins Air Conditioning.

I hired Hopkins and John was the service tech on the call that sent me a bunch of photos and detailed description of exactly what was going on. These guys are on the game, professional, honest, and know their stuff. They solve problems and want to build a long term relationship! Very fair on the pricing, no gimmicks and run around like I've experienced in the past. John was great to work with and showed up on time!. I would recommend them all day. It's a family business and it shows, they all care. Very high tech with texting, reminders, and documents. thanks!

Have always had a great experience with Hopkins, their staff is very professional, always on time and provide detailed explanation as to what work they performed on the A/C system. Also wanted to mention Brittany (office assistant), who is very professional, friendly and on top of things. She is a pleasure to talk with on the phone and will remind you of upcoming appointments and if you for some reason forgot to schedule them. Great work!

I have been using Hopkins Air as our regular maintenance for over a year now for both of my businesses and I couldn't be happier. Such a well run company with wonderful employees, truly. Always responsive, quick to solve problems and a pleasure to work with. Definitely would recommend!

I have used Hopkins Air several times, never once during normal business hours. They have always arrived within 45 minutes (once they were there in 5!) and are extremely communicative and helpful. Ebony who answers phones is so sweet. Our A/C tech who came out recently had a little trouble and the fix didn't go according to plan. They were out immediately 2 days later, made it right, and at no charge to me. An A/C company that responds quickly and stands behind their work! Will happily use them again.

My Tstat died at the property and I decided to get a wifi thermostat. The tech showed me how to use everything. I was having a few issues at first but he was patient with me. Ending up having more questions the next day so I called the office and spoke with Christie and she was able to help me out. Will be getting a quote now for some duct work.

I spoke to the office and had a tech out to my home in less than one hour. It seems that although I am a DIY guy I need to let some things up to the pros in my home. Not only did Karel fix the issue that I broke, he took the time to evaluate my entire system and found where I was losing the efficiency of my unit. The work was completed professionally by Karel , there was no trace of work being completed when he was done, he explained every detail of his work that was performed, and all the while maintained a high level of professionalism and was very personable. The fee for the service was appropriately charged and I did not feel like I was being taken advantage of what so ever. I’ve used Hopkins Air several times and will not even consider speaking with a competitor about an issue at all. This is an amazing family business that I could not give more accolades to. If you are reading this to decide as the whether or not you want to hire Hopkins Air please take my advice and look no further! These are professional hard working people that don’t take advantage of the client.

Service has been excellent; I expressed a concern and you guys politely reached out to me in a timely manner. I am looking forward to continuing business with this company, they will go the extra mile and sincerely care about providing their customers with unrivaled customer service.

Hopkins is always very responsive if issues arise. Office staff is quick to return calls and field technicians are friendly and timely. Work is completed at a high level.

Called in for AC repair and they were very helpful with getting me service as soon as possible. The technician, Luis Garcia, was on time, very professional, and knowledgeable in explaining work that needed to be done. Great service, will definitely do business again. Thank you!

Eleven+ years ago I purchased my Lennox AC form Hopkins, they came every 6 moths for check ups and service. When it was time for a new one, I called Hopkins again. Phil did a great job explaining my replacement AC options, features and pricing. The new AC install was a breeze, Andre and Gabe did a fantastic job. They were knowledgeable about the system and explained how the thermostat app worked. They added new duct work to keep my office cooler, they covered the closet with plastic to prevent attic dust from getting on our clothes and floor and kept the house clean. Great family company - efficient and easy to work with!

Extremely quick response time and loved that I was able to book online & have a tech out in less than 3 hours (at 9pm at night mind you). Aaron, my technician, was very knowledgeable & helpful. Original quote was extremely high but was able to haggle it down to a still high but more manageable price (ended up paying about half of the original quote to get an idea of the crazy industry markup). Due to pricing & push for ongoing maintenance agreement from the office, it felt more like a 4 star experience but I felt Aaron went above and beyond to make sure I was happy with the services by the end. Would recommend but make sure they keep there pricing in check.

I needed an emergency visit as my ac went out after business hours. Hopkins was able to schedule a visit for that night and, upon arrival, diagnosed and fixed the problem quickly. I would highly recommend them as the entire team, from scheduling to repair, was very professional and reliable.

The entire team at Hopkins Air Conditioning were extremely professional and a pleasure to work with. Not only are they a family run business but they treat you as though you are a part of the family as well. They went out of their way to explain all of our options before the install and made sure we understood everything that was happening along every step of the way. Before the job was finalized they made sure that we were completely satisfied with the results otherwise they weren’t going to leave until this was accomplished. I would like to thank the entire Hopkins team on behalf of my family. Thanks again to Chad (the Owner); Luis (Service Tech); Doug, Xavier, Daniel (Installation Crew); Phil (Comfort Advisor) and Brittany (CSR). I will definitely continue to use your services in the future and won’t hesitate to recommend your company to anyone else looking for a top notch ac company!!!

I had an emergency situation and Hopkins Air went above and beyond to get the situation taken care of. From the office staff to the technician it was a plesent experience even with no air in the heat. Luis the technician was courteous, friendly, and polite and took time to answer my questions . Thanks again for making this situation easy to take care of.

Phil came out to give me a quote for a complete replacement of AC system. Gave a thorough pre-inspection of where the work needed to be done. He explained everything and made me feel like my business would be valued. Competitive quote 👍 Doug and Xavier arrived with Phil on install day, completely courteous and professional and got the whole job done in about 5 hours. The entire experience including the follow up post install inspection was, to me, flawless.

5 stars hands down! This is the place to call if you need help with your AC. Always dependable and punctual with fair prices. Aaron is great! Wonderful customer service skills and knowledgeable. Took his time to explain everything to me. Such a pleasure to do business with.

Outstanding. I have complete confidence speaking with any technician. They actually KNOW their business. Thoroughly. Prompt. Reliable. Prepared. Professional. Love them! Aaron was back today. Still EXCELLENT!!! Aaron and Xavier. Always service perfection!!!