Financing & Payment Plans

I meet with Colson on a Monday and my HVAC unit was installed on Wednesday. Colson was very professional knowledgeable, available and responsive to all of my questions and concerns. I received quotes from several different companies and they beat and exceeded my expectations. The great service didn’t just end with Colson, the HVAC installers arrived on time, explained everything pertaining to the job in details and walked me through the project every step of the way. The work area was left spotless. I was so impressed when the installer took the time to remove his shoes before entering inside my home. Hopkins air is the way to go for all of your HVAC needs.

Had an issue with a leak in our AC unit for a home we recently purchased. I contacted them last night through google and got a call first thing at 7:30 this morning to let me know someone would be by between 10-12. Allan showed up promptly around 10:30 and signed us up for the yearly maintenance fixing our issue. He was quick, professional and very efficient. Highly recommend! ___ Update Feb 2026, we got a new AC system installed for an amazing price. Everyone we worked with was super helpful and made the process very simple. We will continue to use John Hopkins for our maintenance going forward.

Technician was professional & informant with issues! Prices seem high but service is good!

The quality, efficiency, and care that went into completely replacing my AC was unbelievable. I signed for the replacement Saturday, and they were ready early Monday morning! The job required extra attention as they had to entirely disassemble the new air handler AND the old one in order to remove/install them from within the attic. I don’t know anything about installing AC units but I imagine my setup was a nightmare of a job. But Andres and his colleague handled it with grace and put on a masterclass in AC replacement. I genuinely can’t thank them enough. Seriously, if you need your AC repaired or replaced. Give Hopkins a call. Yeah … AC work always has an annoying price tag associated with it. But cheap AC isn’t good. And good AC isn’t cheap. With that said, they were flexible on some components and even threw in extra products and services for free. At the end of the day it's worth every penny. It’s quality equipment that was installed by highly skilled professionals. Overall a top notch experience - highly recommend!

So Far So Great!! Brand new CARRIER Air Conditioning. Sale technician quote, Manager/Owner, 2 technician NEXT DAY installation Andres&Juan were knowledgeable, well done! 10 more years to go for warranty and services! Nice Job!! Recommend!!

We had a system replacement with Hopkins Air and they are great. John Johnston was so pleasant and intelligent about his work that we chose his company to do our replacement job. They are also reasonably priced and their technicians were friendly, tidy, and capable.

Fast service with clear explanations and affordable pricing.

Do not use this company! They gave us a quote for $3,577 to replace items that did not need to be replaced, and they suggested the entire unit might need to be replaced as well. We called another company for a second opinion, and they fixed the issue for $250.

Do excellent work at reasonable prices. Take care of my HVAC so I do not need to

Gazi came to my home today for routine AC maintenance and I’d have him back every time. He tested the unit, cleaned and sanitized components with photos to show me afterward along with a verbal report. He went the extra mile to completely resolve what I mentioned as a possible concern. I truly appreciate the effort and demeanor Gazi brought to our place today. He had a great recommendation of installing UV system and presented the options with prices on the spot. Extremely happy with our appointment today and Hopkins overall for the last 2+ years.

I’ve been with Hopkins Air for about four years now on a service contract, and they’ve always been fantastic. They just installed a new AC system for me, and once again, everything went perfectly. The technicians showed up right on time, were super professional, and finished the job quickly and neatly. The price was very fair too. It’s great to have a company you can really count on—highly recommend Hopkins Air!

Hopkins did a fantastic job in replacing our 9+ year old HVAC system - which had failed. We first called them mid-morning Friday and by Saturday afternoon we had a new system. We worked with Rich who is the Service Manager at Hopkins and he did an excellent job of explaining the options, getting us estimates and scheduling the work.

Miguel + Hopkins were Exceptional. If I could give 10 stars, I would. Miguel is clearly an expert and what a great guy. Hopkins came to my home quickly and communicated in clear terms. They were able to fix my 22 year old unit and provide a replacement quote in under an hour. I Will be referring you to all of my clients (I’m a busy realtor, so you’ll get work through me, promise). Sincerely, Jennifer H

I have been using Hopkins for air conditioning maintenance and repair for the past year and a half. I have never been disappointed in the service. The maintenance technician, Edoun, certainly appeared technically very skilled, and he was patient, courteous and cognizant of the cost in making recommendations to prolong the life of the 7 year old air conditioner, which I took. The price for the maintenance and addition of a booster was reasonable. I would highly recommend Hopkins.

Hopkins Air Conditioning picked up all of the disappointing slack from our prior company, who kept increasing prices and quoting full replacements on minor repairs. One visit turned a 1400 dollar quote into a 280 dollar repair job- and my home is cooler than it’s been since our hvac was first installed three only years ago. If you’re looking for someone who does the right work for the right price, this is that place.

Super over priced equipment, techs don’t even know what they are doing. Wouldn’t recommend to anyone.

Hopkins Air provides professional and seamless experience! They were able to asses, quote, and replace our AC in two days! Everything was done flawlessly, thank you Yadian, Andres, Donat, & Mike for everything! True professionals 👏🏼 THANK YOU!

We chose to work with Hopkins based on their stellar reviews - and their service did not disappoint! We first met with John Johnson the (sales manager) for the initial estimate. John took his time to thoroughly explain what he thought was the best solution to resolve our problems with the older unit and lack of insulation we had in our home. John was available via text throughout the initial estimate process quickly answering any additional questions or concerns we had before we signed the contract. On the day of install we had two great guys - Yoan and Alberto. Both very polite, professional, and diligent workers. They worked meticulously, efficiently, and made sure to clean up their mess before leaving. They also went over how to operate the system and made sure to show us their work was completed after each major instillation step (outside unit, air handler, blown insulation). We even had the field supervisor Pedro stop by midday to check on the instillation process. We would highly recommend Hopkins! They were great to work with - and we were super excited to have a very nicely cooled home just a within a few hours of the instillation!

Gazi was great, he was very accommodating and informative about what the issue was with our AC unit and what we needed to do. He was also able to work out a great price for us and we appreciate the level of care. We started our annual wellness plan with Hopkins Air and Gazi is the technician we will ask for every time!

After a lengthy conversation with the owner who reached out to me so we could discuss the quote I received from the technician yesterday he explained to me that it is possible that the tech could have gotten a false positive diagnosis on the compressor being shot when in actuality it was not which did make sense to me. I wish I didn’t react so fast to write a bad review before speaking to the owner of the company it was completely wrong on my part he did go above and beyond by returning the money for the service fee back to me for any inconvenience that his employee caused which he did not need to do with that being said I definitely would use him in the future now I see why he has so many outstanding reviews

Came home at 5p with an AC unit that wasn’t working. Within two hours our tech Brian had replaced a part on the outdoor unit and did it for a very fair price. Can’t recommend enough and they were so nice and professional!!!

I initially left a 5-star review for Hopkins AC after a great first experience with Ramon, who was professional and excellent. However, every service since has been disappointing. During an insulation installation, they sent two inexperienced technicians who admitted it was their first time and even asked me if they were doing it right. Worse, I caught them on video snooping through a box on my patio, which was completely unacceptable. Additionally, I have a paid service contract with Hopkins, but they refused to maintain my new AC unit (installed by another company due to Hopkins’ high quote) and wouldn’t issue a refund. The service rep, Cathy, was rude and kept interrupting me on the phone. I’m extremely disappointed with their unprofessionalism and lack of customer care. I’ll be posting the video evidence of the technicians’ behavior. Avoid this company.

My wife and I have been struggling with her back to back cancer diagnosis for the past 4 years. First breast cancer then myelodysplastic syndrome (MDS). It has been an emotional and financial struggle. Chad Hopkins helped us out by getting our A/C serviced for free after letting him know our situation. It was very kind and generous of Chad. We've been with Hopkins for years. I can't say enough about this company and the there staff.

Update… sorry I posted the wrong name for this job. It was in fact Sansone A/C & Plumbing that did a great job replacing my complete AC system. Techs and installers were professional, helpful, efficient and all done in half a day. Cleaned up and was good to go. The office people were great with scheduling the work and the price was very reasonable. Highly recommend them.

We have been using Hopkins Air since we moved to Florida 3 years ago and always had a wonderful experience. The technicians are super friendly, very professional and always took good care of us. So recently we decided to replace our old unit, the experience has been 5 stars all the way. The sales rep came in the same day, explain our options, did not try to oversell us anything that we do not need, no pushy, very patient, and even let us get more quotes from others before we made decisions. The technician came in on Saturday because we have young kids and elderly in the house, they made effort to come out as soon as possible, the technicians, Calvin and Kavel came early in the morning, explained their installation process and timeline, finished everything ahead of time, we had AC running early afternoon and it cools the house just like the rep described. The technicians cleaned up the work areas before they leave. We highly recommend give them a try, we have used other companies in the area and they are absolutely our favorite.

Gazi did an excellent job today. Explained choices in financing and took his time doing so.

Just had my ac updated.Hopkins came checked out my old unit which was 25 years old. Needed a fan motor which they said cast $1000. Not worth fixing. Gave me some options, they offered financing for 18 months at 0% no down payments. Which worked for me. I Ask them when can they install it. They said next day. Which they did. They were her next day at 8am and done by 12pm. Did a professional job, and cleaned after themselves. . BUT! Did not informed me that I should get UV lights. Which know I have mildew and have to spend a additional $500 to install them. Lack of information. Should have been told up front..

Gazi is the best in the business! He was better than any air-conditioning experts I have encountered in the past. He fixed everything for a great price!

Gazi was insightful on how to maintain the AC and quickly diagnosed the problem. He cleaned the AC fixed the motor and also provided a reasonable price. I will definitely be using this company again and asking for Gazi!

The service technician was very professional. Uniform is clean, conducted himself in a very courteous and professional manner. The service representatives was able to come out within a couple of hours to resolve the problem. They gave us an estimate between 6 and 8 PM. The technician showed up at 10 minutes after six excellent excellent service

I am very disappointed with two experiences I had with Hopkins AC. I needed a new AC at a property and had received several estimates from Hopkins and 2 other vendors. The Hopkins estimate was $8000.00 dollars for the unit and one of the other estimates was $5000.00 so I selected this vendor. At that time I had Hopkins for my annual maintenance plan and when I called them to do a service 6 months after the new unit was installed they would not service my AC unit because I did not purchase it from them. I was shocked at this decision and called the owner who was not very nice in terms of customer service. He had every excuse in the world as to why his quote was 3000.00 more than the vendor I selected. I immediatley told him I wanted to cancel my service with them and be refunded the yearly maintenance contract charge, which he did. I then had another property under contract with Hopkins and they came out and serviced the unit but when I asked why they left all the construction dust that had built up in the unit due to building concrete restoration I was told by the technician that he would come back and clean the unit. He even took pictures of the dust in the unit. I waited for his follow up and it never happened. Six months later the unit was due for another maintenance visit and this technician was very courteous and he maintenanced and cleaned the unit of all the dust. Prior to that appt I called Hopkins to get an estimate of what a maintenance appt consisted of and what the cost of "cleaning of the dust" would be and they could not even give me an estimate of the cost of cleaning. Needless to say, due to questionable business practices, I will cancel my maintenance contract with Hopkins and do not feel I can refer them to any other homeowner who is looking for a reputable company to do work for them.

The individuals at Hopkins were very nice. They had an opening come up a day before my scheduled appointment. The office called and switched me over to an earlier day. The engineer called to let me know when he would be arriving, very pleasant, told me exactly what he was going to do and provided me a price before he started work. Then when he was finished, he explained everything that was done. I will definitely use Hopkins Air Conditioning again. Great work!

Hopkins is a great company. Totally transparent and always prices well. My technician Sternley was great as well. He was professional and knew his work very well.

I’ve been using this company since before they switched owners and the prices used to be great. Now I was quoted $460 to vacuum a drain line. This is my second astronomical quote from them and I won’t be calling them again

The Hopkins service tech was polite, honest and knowledgeable, but Hopkins is very overpriced and I do not like their policy of paying in full in advance. I am a Senior Citizen and we just paid $463 for a AC drip line flush and basic system inspection from Hopkins, that is after bargaining them down from $520 ! The service tech said he was just following company policy. The service tech was at our house for about 30-45 minutes and used no parts that I know of to complete the job, other than cleaning fluid. A different AC company with a similarly polite and knowledgeable tech charged us $129 for a similar flush and AC system inspection on another property we own. We felt taken advantage of by Hopkins we are not happy, and we will not be using Hopkins again.

We were very disappointed! Hopkins has been servicing our home 2 units well for the last couple of years. We asked them for a quote for our rental unit. They were much higher than another company who we ultimately used. Over the weekend, one of our home units went out. My husband called for support. At first a tech said they could come in two days. Then another man called back and told him that because we didn’t use them for the rental unit install, they would not service us. My husband told him they had just been out for home maintenance in April, but Hopkins said they still wouldn’t come. We were shocked! I am responding to your reply. Your estimate was for a different address from our service contract and we were giving you the option to bid on it. Your estimate was almost double the price of the company we selected. Your prices are high and we have paid them in the past. We will not be in the future as your loyalty cannot be relied upon.

I'm a former First Air customer and had a great experience using Hopkins Air. The service technicians(Jamie and Miguel 3) were very friendly and professional, the work quality is excellent, and the prices are reasonable. Communication was very good and the financing was quick and free of hassle. I would recommend them to friends, families and coworkers.

The techs and are courteous and do good work but I cannot excuse my recent experience. I do not recall the people who quoted me, installed the equipment, and the maintenance tech before this one mention anything to me. Only when my maintenance was expiring do I have any quotes for duct work. That is not information you use to leverage $600 worth of work and try to sell a $2000 system with a maintenance renewal. This is extremely frustrating as I take having a sanitary home very serious. The work I'm being quoted for is something that should have been noticed and mentioned prior.

Prompt arrival. knowledgeable, professional and friendly sales representative. Thorough assessment and made sure all questions were answered. Somewhat pricey but have quality products.

I use HA for my AC maintenance. They are always on time and go about their work in a professional manner. Sometimes I feel they are trying to upsell some accessories. But I have no issues saying no. All in all they do a decent job for a decent price

Hopkins A/C does not honor the quotes it gives. It changed a written quote given on 11/30/23 by phoning one day later and asking for a $700 increase to the agreement. They did not even do the semi-annual work for which they were already paid. The a/c filter was not changed as it was supposed to be. Beware if you consider doing business with Hopkins A/C.

Called them to give an estimate on repairing my father's air handler, was quoted 8000 with discount 7400 to replace blower motor and evaporator coil. Only problem was a leak at the coil, called another company and was fixed up and running for $450.

Following meetings with various vendors in Delray Beach, I ultimately chose Hopkins for my complete duct removal and replacement. Despite enduring issues for years, a previous vendor's recommendation of a new, larger unit failed to resolve the problem. The persisting mediocre airflow in my master bedroom, situated at the back end of my house, led to an inspection revealing duct leakage, necessitating replacement. My experience with Hopkins instantly instilled confidence, and I was reassured that I would be well taken care of. Moreover, Hopkins provided one of the most competitive quotes, standing out amidst other companies with significantly higher estimates. As a local realtor, I routinely assess vendors, seeking those I can confidently refer to clients and family. Hopkins has unequivocally secured a top-tier position on my list, thanks to their prompt and effective solutions, fair pricing, and overall exemplary service. A heartfelt thank you to the entire Hopkins team!

Just used Hopkins Air Conditioning for the first time and they were great. Dave, the tech who serviced our unit, had come highly recommended. He was very thorough, neat/clean, explained the process clearly, and got our system working really well. Their prices for an ongoing maintenance program are very reasonable. We’re really glad we switched and feel confident in their ability.

I have been using Hopkins Air Conditioning two and a half years. They are always on time, knowledgeable and their prices are fair. Waldy was today's technician and he explained all that was going to be done beforehand and worked in a timely matter. I highly recommend.

EDIT: Rich, the GM, gave me a call and we took care of the issue. Was refunded the amount for the service that was not completed and apologized for what happened. Refund was prompt and they are working on resolving any issues, which is a good look. Overall, Hopkins has taken care of this and we can move on. I would still suggest the company as a whole adjusts their pricing or revamps some services to have JUST a "drain flush" to avoid the issues of the high price. This would allow a 5* Initial: I called to get someone out to my house for a drain purge on my system. Tech arrived and informed that the bill will be $420 unless I buy their annual package, which would drop it 20% ($90, service pack $250). Wanted it done as I was at work and could not handle it myself. Tech called back 45 minutes later saying they couldn't fix it and need to charge me an additional $150. I told him no and I would take care of it myself. Left work, stopped at home depot for a $25 dollar snake, proceeded to clean and had it cleared in LITERALLY 20 minutes. On top of this highly over charged fee, my AC now makes a gurgling sound after this tech supposedly cleaned the system and did their checklist. Called to get some resolution to this and for the last 2 weeks have been told someone will call me.........nobody has yet to call me even after I have called three times now.

Ramón was very professional and efficient. He educated me on why my AC stopped working and got it back in working order in no time. It was a little pricey but so thankful for getting my AC back working

The service man was friendly and professional but this company is extremely overpriced. They charged $600 to drain an exterior a/c drain pipe. After checking with other A/C companies, this is a service that should cost at most $250. They used a shop vac and it took about twenty minutes to complete. I will never use them again.

I recently had my AC repaired by this company, and while they were professional in their approach, I couldn't help but feel their pricing was way above the market rate. Like many others, they charge a set fee for the initial visit, which would be credited to any subsequent repair costs. This would be acceptable if the repair costs were reasonable. However, without a prior estimate or a clear breakdown, I was blindsided by a bill that seemed almost double what I expected. I had a quote to flush the ac drain for $250. But because it was weekend and the company didn’t have anyone until Monday, I called Hopkins. They charged me $454! The lack of transparency in their pricing structure left me feeling that the system is geared against the customer. I believe potential clients should be wary and always ask for a quote upfront.

Best AC company I've ever had the pleasure of working with. They sent out a tech, who arrived on time and went above and beyond my initial maintenance request for a very fair price. Highly recommended to anyone living in Palm Beach County.

So glad our neighbor referred us to Hopkins AC when our ac compressor died . They were professional, courteous, competitively priced, and overall did a great job. We were so impressed with their customer service we are now on year two of maintenance contracts with them. They continue to provide great service- I’d be happy to recommend them to anyone looking for an AC company!

***Updated Review: We’ve used this company since they used to be called First Response A/C. They installed our current a/c unit 3 years ago and we’ve used them for maintenance every 6 months. We’ve had some issues with our new unit and although Hopkins was quick to address these issues, it started to feel like we got a bad lemon unit. Recently, AC compressor went out and their pricing to replace (with warranty coverage on the part) was completely outrageous and it became apparent to us that we had become a cash cow for this company ($200 maintenance package yearly + $$ for service calls). We decided to get a second opinion and the other company was shocked that we’ve had a maintenance agreement since it appears Hopkins failed to notice a refrigerant leak (which contributed to the compressor failing). All in all I feel ripped off and mislead by this company. Please find another provider that is honorable, does their due diligence at each service, and charges fair prices. ————— OLD Review —————— They are always quick to respond to calls. They perform quality work and the techs are always courteous and professional. I’m glad we found them!

Service was good. The technician was on time and friendly. The charge to flush a drain line and treat the drain line with a cleaner was $454.50. I’ll never use this company again. If you choose to move forward with this company please ask many financial questions. ***UPDATE*** Owner reply to my 2 star review: Hi Owner, my complaint is not with Matt. My frustration lies with your cost. You have had many other similar complaints on your web reviews as well. You justified your extreme price gauging in other negative financial reviews by saying inflation and weekend emergency service. My unit was running before Matt got there. I rent that townhouse out and having your company come out was something I did to keep my tenants happy. Poor costumer service will spread like wildfire. I paid Matt, and was completely honest and kind with him with him when I voiced my frustration that did not lay with him but the cost of the drain line behind cleaned. You however, jumping in on a poor Google review (as an owner) to try and present the narrative of my review as being negative towards Matt is sad and wrong. Let me be clear- now you and you alone are the reason for a one star review. Do better sir.

The technician called in advance to coming. He was actually able to come a little sooner, which I greatly appreciated! I’ve been using Hopkins for quite some time now and it’s always the same thing. They show up they do a great job and they’re friendly. AND their prices are very reasonable. Tino was honest, hard working and professional!

Reply to management/ownership(again): Spare your “working man” speech, I am a “working man”. We had air after your tech left because he disconnected the functional float valves until an actual experienced trustworthy licensed technician came out and re-connected the valves and properly diagnosed and fixed the unit. The same valves are there, nothing was replaced, apparently the main valve had a slight stick and it was tripping as if their was water leaking, which it wasn’t. So when your tech said the main floater needed to be replaced AND the back up floater as well, it was completely incorrect and he disconnected the safety mechanism to make it work. But that’s not my ONE QUESTION TO YOU, which is why are you charging 30X the cost for a simple $28 part?? Why are you charging $600? Why are you price gauging people on simple parts? I could see 2X or even 3X the cost for a simple part for after hours service but 30X?!!! 30X the cost…it’s the type of service and business you run that gives other hard working business owners poor reputations and make customers skeptical of your work. Get your prices in line, have some integrity. UPDATE: To the "owner" that replied, your "assessment" was in fact incorrect, the float valves are functional and both intact, that's a fact, come out and verify for yourself, but when you do, post that you were incorrect. You've got to do only the work required, don't encourage your techs to over charge people. Also, I never called my tech while yours was there, I looked up the price of the part that didn't need to be replaced. I also positively commented on the response time, which is great but not at the cost of a misdiagnosis and a complete gauging on the mark up. How do you justify charging nearly $600.00 for a $25 part? If anything else, answer that question for your potential customers that want a fair price and service. Why is your mark up 23X the cost of the actual part? Forget about the misdiagnosis your tech provided, answer why your mark up is 23X the actual cost of the part? You did the wrong thing here, maybe overall you guys don't do that but you lost here, admit it, fix it and don't price gauge customers, be better than the rest, not a hog. It’s a shame because I originally gave this company a good review but after having another experienced tech look at the AC unit the next day it was revealing. Hopkins AC answered the call and dispatched their tech promptly after I called at 6pm, he arrived by 7:30. He originally diagnosed that my float valves were non functional and he had a replacement on the truck. I looked up the part it cost about $25, unfortunately he had to charge $566.00 for the part due to the company mark up apparently. I didn’t want to pay that because I know an AC tech who was available the following day. The rep from Hopkins said he could disconnect the float valve and it would run fine as long as it didn’t leak for some reason. I took the chance and let him do that, paid the $129 service fee and had AC that night. The 30 plus yr tech I know came out the following day and tested everything in front of me and explained and proved, there was in fact nothing wrong with the float valve and reconnected it, and the unit functioned perfectly. It’s either someone not familiar or experienced enough from Hopkins or they intentionally tried to get me to pay $566.00 for a $25 part. Either way it should be addressed by the company immediately.

Miguel was very knowledge and thorough .however I was taken back when he presented me with a bill for $1248.00 . The capacitor needing replacement is covered under my warranty. and so is the motor as well. So I'm paying for labor to install the motor. He gave me a price of $808.00 to replace the motor which will take about one half an hour. an hour at best. I should have asked what your hourly rate is. He is a very good technician . but I felt taken advantage of on the pricing

They were very responsive and arrived on time. Sadly this is not the norm for many contractors, so I give them props here. They showed zero interest in fixing a 20 year old unit (I expected that). So no deductions, it needs to go. However, they verbally quoted me 9K for a 4 ton unit (did no provide any additional details or documents). I was told it was expensive because they pay their employees $30/hr. Two people can install in AC in under 8 hours easily. So that's a silly answer, do the math. You can buy a 4 ton 16 seer Goodman online for 4k (5k through Amazon) after taxes. An additional 4-5k for parts and labor seems excessive. The next quote I received came in at $6800 without any negotiation.

Chuck was very helpful in getting my AC working. The part was under warranty and he gave me an excellent price on the labor. I would highly recommend them.

I never heard of Hopkins Air. but Cathy Mcdade and Jake have taken excellent care of me since they were with Palm Beach AC. Cathy in the Boca office is extremely professional, courteous, patient, and knowledgeable. She explained all aspects of my contract in detail with me. Cathy went above and beyond to provide great customer service. Jake is the best AC tech I have ever had. He can pinpoint the cause of problems at a glance and will fix them immediately. He explains causes and solutions in easy to understand terms. Hopkins is very lucky to have Cathy and Jake representing their company. It is because of Cathy and Jake that I have decided to keep Hopkins as my AC company. Brittany is AMAZING and Ramon is TERRIFIC The reason that I will renew my maintenance contract with Hopkins is mainly because of Brittany She is always patient and understanding and willing to find solutions.. She really cares about my AC needs and my finances. She never tries to upsell me and is willing to go above and beyond to help me.

I consider myself fortunate to have found Hopkins Air Conditioning in West Palm Beach. This company is family owned and they are serious about ensuring the customer is genuinely satisfied. Customer service has eroded over the years, but not with Hopkins Air Conditioning. They live by it, they believe in it, and that is a very important thing. I had a gentleman name, Tino come and maintenance, my air conditioner, and he did such a good job, I was watching over everything he was doing, and he was so kind and considerate, and literally explained everything he was doing. I couldn’t talk to him as much, because I work from home and I was on my desktop working. I had an ultraviolet light installed to ensure that any mold inside the air-conditioning system in my condo stayed free of allergens and bacteria and other micro organisms that could float through the air. The service was first rate the price was reasonable. If you need HVAC service, and you live in West Palm Beach or around the area, call Hopkins.

Always courteous and are extremely knowledgeable when it comes to air conditioning units. They were able to identify what was causing my issue and fix it for a reasonable price the same day. I recommend Luis, he has done everything possible to make my home more comfortable and knows what he’s doing!

I was referred to Hopkins after losing air conditioning last summer and hearing from my old company that it would be several days before they could come and fix it. I called Hopkins and they came over right away, fixed the issue, and signed me up for a service contract. Hopkins is very professional, on time, extremely organized, and not expensive. They setup an appointment time, send a reminder/confirmation the week prior, and call when they are close by so you know they are arriving. The technician that has come to my home knew my system like the back of his hand and spent time educating us on what’s going on with it and what he’s doing to make it better. This sets Hopkins apart. I have more confidence in a technician that explains what/why they are doing the job instead of just coming and going. Hopkins was also very reasonable and their price is less than I would expect for the service I’m provided. Doesn’t get any better then that.

Fast response to an emergency call. Clearly explained issues and pricing. Felt like things were fixed/resolved quickly and a decent price. Am definitely going to use again for scheduled maintenance.

Had to renew my maintenance program , Hopkins delivers professional service as I refer them to all my friends because they never let me down . Very affordable and even does monthly payments. Thank you Eric walker for properly helping my System last longer .

After I had a uv light put in by Eric Walker I could notice the cleaner air right away. Affordable pricing and great service. Hopkins will definitely be my go to company.

These guys know how to take care of there customers 24-7 definitely got the job done in a reasonable time for a fair price! Our technician David Gunning was amazing with everything he did, extremely courteous, fast, very knowledgeable, and I would recommend this service to anyone!

We've been with Hopkins for a couple of years now - they are our go-to and we recommend them frequently. We initially used them for an emergency repair and were very happy with the level of professionalism of the office staff, management and technicians. We have had Johnathan, a service tech, out on several occasions and he is very thorough with his cleaning and explanations. He gives his honest opinion without a sales pitch or pressure - which we appreciate. Friendly, affordable company that is always on time. We haven't had a bad experience yet.

STAY AWAY! They quoted me 3-4000 just to replace the coils on the outside condenser and 7000 to replace the outside condesor all together. I only have a 700 sf APARTMENT. Absolutely tried to rip me off. Im very glad I got a second opinion from someone who is actually HONEST!

We've been using Hopkins air for about 2 years, we had to buy a new system cause our coil failed and it was the second time so it made sense to get a new system. (it was an established defect of our system at that time). That purchase and installation went great and we've been using them for maintenance since than just to keep it running good. Also we got super low interest financing. Adam came out today to do our service and found we had a pretty bad mold issue in there. His advice was to add a couple UV lights and a thorough cleaning of the coild and duct work so we got the lights installed and tomorrow we're having a deep cleaning in the Duct works and because i have a maintenance contract I saved 20%. He was very knowledgeable and I enjoyed our conversation as he worked. Actually every one who has come out has been great. Always professional, knowledgeable, respectful, and friendly. I never feel like I'm being sold, they just tell me what I need and I decide. Also they are always able to work with my schedule and we have had 1 emergency where they were able to get someone out the same day. So I really can't recommend them enough!

My wife and I were tired of paying huge electric bills. We had FPL did an in home energy review. The culprit was our A/C. We decided to convert to mini splits and zone the house. Chad came out and measured our home and gave us an estimate. The job was completed in a short amount of time and was perfect. The guys Gabe and crew were neat, courteous and respectful. Joyce kept us informed and up to speed!! Very pleased and so is our wallet. Highly recommend Hopkins!!

We had an issue with our HVAC unit when we switched over from AC to Heat. I called Hopkins Air and Brittany was helpful in setting up a service call. A day and time were established and the technician was actually early. Xavier did an outstanding job diagnosing the issue, discovered another issue, discussed and showed what needed to be done, and actually had the parts on his truck. Xavier efficiently repaired the issue and went over the entire system to make sure everything was working properly. Excellent service and a fair price! I would call Hopkins Air Conditioning again...and ask for Xavier!

I was in search of a HVAC contactor and came across Hopkins. They called me the same day after filling out a few question. The next day I spoke to John regarding my house inspection report concerns, and he provide me with an estimate and services to take care of the issues. I look forward to working with Hopkins, they are professionals that care about resolving home owners HVAC problems. Eddy 01:14:22 Today Xavier came out and fixed my ac and provide advise on the other units within the house, this is a wonderful company!!!

Amazingly quick and efficient! Estimated appointment time was between 1-4pm and he was on his way by 12:30. The half hour heads up is so convenient. Given it was an easy fix, he was in and out in less than an hour. Will definitely be using them again (if we have an issue arise) and for our regular maintenance!

10/10 Will recommend. Realized A/c broke by midday, called and was told somebody would be out in the next 3 hours, and to my surprise somebody was over in an hour. Jonathan arrived and was professional from start to finish. He addressed all of my questions and was very knowledgeable. Would love to work with him again should any issues arise in the future! Price wise seemed very reasonable, along with offering options of just the repair or repair and adding maintenance plan.

Had Mr John J come over to give me a price on replacing my 25 plus year old system. He was punctual, professional and answered my questions and concerns to my standards. One of the most thorough and detailed individual I've dealt with. Got him to replace my system. My new system works extremely well and I'm even more amazed how much less my electric bill is every month now because of his knowledge. Thank you for the great service and quality of work

Words don't adequately describe just how delighted we were with the service provided by Louis from Hopkins Air Conditioning; this company is amazing!! We have used them for scheduled maintenance on our hvac system,and most recently to install a brand new system in our townhome. John Johnston negotiated a very fair price,and provided us with his direct cell number in the event there were any issues during the install. Upon calling him throughout the process,and after the fact,he was very caring and responsive. I would recommend Hopkins Air Conditioning to anyone seeking any type of hvac service. Top notch company!!! Sharon Mastronardi

When I say READ THE REVIEWS, I mean it. I taught my mother to do so and when her AC was blowing 88 degrees and we were melting in her house, right to Google we went. She searched through various options for the area and saw the reviews for Hopkins Air and loved everything she saw. The reviews did NOT lie. This company is wonderful from top to bottom; and I don't just hand out compliments and beautifully written reviews for just anyone (haha) John showed up the next day to my mother's house and began checking everything. My mother cannot move on her own right now as she fractured her leg. John had the unfortunate displeasure of having to let us know that the person who was formerly working on her AC unit was putting in the WRONG refrigerant. Not only was John able to find us an affordable new unit, but a great payment plan, and immediate installation the next morning. When I tell you, the 2 guys that came to install the unit, worked their butts off to get the house to cool off. By 5pm the house was down to 73 and we could breathe. This company is knowledgeable, genuine, and works WITH their customers to make sure WE walk away feeling secure and staying cool in this heat. Trust the reviews. They don't lie!!

My AC stopped working overnight on an extremely hot holiday weekend night of Memorial Day weekend. I called the answering service at 8:35 AM and set up an appointment for the same day between a 1-4 PM window. I asked that a technician call me ahead of time to give me an estimate. He did. When I explained the situation and the fact that I use oxygen to breathe due to the extreme outside temperature, he offered to come within 1-2 hours. In fact he showed up at 9:45 AM. Chuck was the service repairman and was quick, courteous, neat, and thorough. He explained what the issue was and what he would do to resolve the problem. Everything was quick and easy from my initial call to the time that Chuck left. I would highly recommend Hopkins Air Conditioning without any reservations and am confident that you will not be disappointed, if you choose to use them. I am a physician with terminal cancer who has very high standards. Not only did Hopkins Air Conditioning and Chuck meet my expextations, they far exceeded them.

Update 5/28/21 Patrick came for routine service. Most thorough and efficient. Explained what was done and answered questions thoroughly. He is welcome to be our maintenance tech. Great unit installed last year. See prior review below. I started as a customer of Hopkins Air more than twelve years ago. They installed and serviced my original unit over the years. Always most efficient. I had a new unit installed last week. The installation process was well orchestrated and the techs took great care to keep me posted on the time frame as the installation progressed and also maintained distancing. They were well organized, used drop cloths and took out all the old equipment without issue. The installation of the new unit was smooth and they had it up and running by the estimated time. Hopkins is fully electronic with respect to their paperwork so I have an easily accessible record of everything. A nice final touch was the thank you card sent via US Mail. Although Hopkins is state of the art when it comes to service, installation, communication and follow up, it still has that personal touch when it comes to customer service and communication. Recommend highly!

I had the pleasure of working with Hopkins for an AC repair. Patrick was the technician and showed nothing but absolute professionalism. My AC was repaired quickly and for a price I felt was reasonable. I will definitely be referring this company in the future and always using them for future repairs. 5 stars!

I called the company for an estimate today & I had the pleasure of speaking with Christie. She was incredibly efficient & professional in helping me. She was able to effectively explain all the services to me & put it in laymans terms so I could understand everything. I asked a million & one questions but she patiently answered everything until I was fully satisfied. Christie is knowledgeable and was able to intelligently articulate everything that I asked. Great experience!

My Tstat died at the property and I decided to get a wifi thermostat. The tech showed me how to use everything. I was having a few issues at first but he was patient with me. Ending up having more questions the next day so I called the office and spoke with Christie and she was able to help me out. Will be getting a quote now for some duct work.

Extremely quick response time and loved that I was able to book online & have a tech out in less than 3 hours (at 9pm at night mind you). Aaron, my technician, was very knowledgeable & helpful. Original quote was extremely high but was able to haggle it down to a still high but more manageable price (ended up paying about half of the original quote to get an idea of the crazy industry markup). Due to pricing & push for ongoing maintenance agreement from the office, it felt more like a 4 star experience but I felt Aaron went above and beyond to make sure I was happy with the services by the end. Would recommend but make sure they keep there pricing in check.

After receiving a quote of over 1,000 from another AC company and them stating that it might not fix the problem and would most likely need a 7K new system I was in tears. Then Lou from Hopkins Air came and fixed it for under 500, and let me know that the system was in almost perfect order. THANK YOU SO MUCH HOPKINS!!! and Lou. Your free second opinion saved me and you have earned two customers for life. My sister will be calling you soon.

Phil came out to give me a quote for a complete replacement of AC system. Gave a thorough pre-inspection of where the work needed to be done. He explained everything and made me feel like my business would be valued. Competitive quote 👍 Doug and Xavier arrived with Phil on install day, completely courteous and professional and got the whole job done in about 5 hours. The entire experience including the follow up post install inspection was, to me, flawless.

5 stars hands down! This is the place to call if you need help with your AC. Always dependable and punctual with fair prices. Aaron is great! Wonderful customer service skills and knowledgeable. Took his time to explain everything to me. Such a pleasure to do business with.

Hopkins Air Conditioning has been servicing my home for several years now and has never disappointed me. They are always ON TIME, detailed oriented and very polite. My unit that they installed several years ago has worked perfectly and has NEVER given me a problem. I believe that you always get what you pay for. Quality over price means ALOT to me and my family. Thank you again for keeping me and my home happy.

I called them up and they came right on time and the work the tech performed was perfect. The only question I had was the price I paid for the flat rate repair, felt it was a bit high, but I understand the flat rate would apply even if they got stuck and it went hours for the repair. over all very satisfied and will use again. Highly recommend.

Purchased my air conditioner 5 yrs. ago from Hopkins Air. They got me a couple of grants I was not aware of. Had my air conditioner service 2 times a year since, They are very knowledgeable, prompt and fair on all repairs and prices. Would strongly recommend them to everybody. 5 out of 5. Vince.

Called to get an estimate on a bad compressor under warranty. They stated they needed to come out and check it. No problem. They were out at the house in great time. After paying $130 the technician gave me an estimate of $1900 for labor to replace it! I told them that the part was under warranty and surely they included the part in the estimate. Nope. So $2400 including the compressor to replace it??? I could literally get a new unit for that price! I priced it out with a competitor and he fixed it for $500. Totally wasted $130. Complete joke.

They were able to quickly respond to a request to assess a home A/C unit.The technician was very professional and humble. The problem was examined, a repair quote was given along with a military discount,.They immediately made the repairs.I would highly recommend this company!

Hopkins is one of the best companies I have ever worked with. Richard my tech was amazing at fixing my AC and was profiecent in his work. Exetremly professional. This company sets the bar high for customer service. See my day started out with me trying to install a brand new theromstat. When I put it in no cold air was blowing. So I tried putting the old theromstat on then my AC unit would not work at all or turn on. Now my son who is only ten month has severe asthma and has to use a neabilzer every night. So as the heat started to build and I realized I couldn’t fix this problem I started to become exetermly nervous. To hot of air and my son has a hard time breathing. At this time it was 10:30pm on a Sunday. I started to look up 24/7 HVAC companies. I called 20 place that advertised This on their website and every single place told me they couldn’t Get a tech out till the morning or a tech would call back and never did. I was furious as to why they advertised this but the service they didn’t actually offer. It was now 1am and it was 85 degrees in my house. I finally came across Hopkins and called. At first I received an answering machine and I thought here I go again so I left my information with a callback number. Within two minutes Richard called me back and explain all the fees and was up front and honest. He said he could come out right way and he actually did. Out of 20 places the only person who actually offered the services was Hopkins. Richard came out and was exetemely kind and professional. He fixed my AC and was honest about the problem. They had reasonable prices compared to most places and Richard went above and beyond to get the job done. I will always recommend this company going forward and use them for all my AC maintence needs. I can’t thank this company enough for helping me sleep well knowing my son is going to be okay.

We had such a great experience with Hopkins air conditioning. The salesperson, Phil was very knowledgeable and extremely helpful to us. We obtained other quotes but in the end decided that this was the best choice for us. The installers, Mario and Alexis were thorough and did a great job for us. I will definitely recommend Hopkins Air Conditioning!