Topic
Overall Service Quality
100% positiveAcross 1001 reviews of Hopkins Air Conditioning in West Palm Beach, FL, overall service quality appears in 326 reviews (100% positive), from 2025-02-06 through 2026-06-04.
Key findings
Overall Service Quality mentioned in 326 of 1001 reviews (32.6%)
100% of Overall Service Quality reviews are 4 or 5 stars
Average rating in Overall Service Quality reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
83%270 mentionsCourtesy & Friendliness
40%131 mentionsTechnical Knowledge & Expertise
34%110 mentionsCommunication & Updates
23%76 mentionsPunctuality & On-Time Service
18%58 mentionsProblem Resolution & Effectiveness
7%23 mentions
Reviews mentioning overall service quality
e
Excellent knowledge and information Thank you
Joan Smith
Scott 2, our tech, was knowledgeable and thorough. Will definitely ask for him next time !
Response from owner
September 28, 2023
Jay Semmel
Knowledgeable and friendly person
Response from owner
August 9, 2024
David Steinhardt
I’m super satisfied with the work provided by the Hopkins’ technician and the ad support. I’ve been a lot customer for 31 years! Hopkins never disappoints. Work is efficient, charges are fair..
Response from owner
September 30, 2025
donnie
As always. .all the technicians are very professional and courteous. Would definitely recommend them. Thanks again.
Response from owner
February 5, 2021
Dennis Gallon
Very focused and professional.
Response from owner
December 24, 2025
N R
Miguel provided excellent thorough service. He quickly diagnosed the problem and provided the needed solution. Will always request this technician for all of my properties' A/C services.
Response from owner
June 12, 2024
Veronica Benitez
Great service
Response from owner
January 14, 2026
Val Oussov
I’m very happy with a service provided and especially with Gazi. He was very helpful and knowledgeable
Response from owner
December 8, 2025
Sheila Kassel
Great service technician tremendous very nice young man
Response from owner
June 4, 2024
William Toback
Ervin, AC tech , provided great, friendly service
Response from owner
June 12, 2024
Barbara Stahlbaum
Arrived on time. Friendly and knowledgeable.
Response from owner
January 19, 2026
Steve Turchyn
Excellent service! The Installation crew was on time, courteous, knowledgeable and very careful throughout the entire process. It was a very positive experience.
Response from owner
May 20, 2025
J
I am so grateful I found Hopkins Air Conditioning, Inc. Always a pleasure to work with and did a great job. I have been using them for years now and their technicians have consistently been great! They are very professional, considerate and have always been able to quickly solve my HVAC problems. I highly recommend them!
Response from owner
September 7, 2021
Shereen Randazza
Excellent service and attention.
Response from owner
April 12, 2026
Jeff Cline
Very professional and polite
Response from owner
December 23, 2025
Carmel Burke-Bonesso
Today was my bi-annual preventative maintenance appointment, and, once again, Hopkins provided EXCEPTIONAL SERVICE! My service technician, Jonah, was excellent! He really did a thorough job! He completed the service and then provided details on what was done. My A/C system continues to run smoothly THANKS to Jonah and Hopkins!
Response from owner
January 10, 2023
Nic Slabbert
Friendly, professional and affordable
Response from owner
May 18, 2026
Nancy L
Wonderful !!! One word to describe Chad/Hopkins Air Conditioning service. Unfortunately my air conditioner stopped working on a Saturday night. Because I have multiple health conditions I called into Hopkins Air on that evening. I got a call back within 20 minutes. On the other end was a man named Chad. He was so polite, calm (the opposite of what I was), reassuring , and knowledgeable. Step by step he asked me questions to help him diagnose the problem over the phone. He then had me do a simple maneuver to the indoor part of my air conditioning unit, and immediately after that it started working. INCREDIBLE !! I don't know of any other company that would have been so patient and knowledgeable to help me out like he did. To top things off, he called me the next morning to see how I was doing, to see how my AC unit was working, and to set me up with an appointment to service my AC unit. Who does this nowadays? THANK YOU from the bottom of my heart Chad/Hopkins Air Conditioning. The world needs more service people like you !!
Response from owner
September 16, 2025
Abe General
Great customer service and the repair man was so nice to me
Response from owner
May 13, 2026
Peter Gordon
great service and knowledgeable staff
Response from owner
November 19, 2025
Andy Hall
Another excellent experience with Hoplins & Gazi- Thank you...the service is 1st class!
Response from owner
December 4, 2025
Ruth Sabo
The guys did a great did a great job!! I am extremely pleased with their work and cleanup and how pleasant they are.
Response from owner
June 27, 2023
Lynn Sharon
Nice job through professional
Response from owner
May 12, 2026
Robert Roldan
Hopkins did a great job! Highly recommend using them.
Response from owner
March 25, 2025
Greg Horton
on-time. friendly. courteous. efficient. First class
Response from owner
January 5, 2023
Gerri Carter
Jonah was thorough, professional and and very knowledgeable! A truly 5 star company!
Response from owner
March 12, 2024
Dutch Miller
Great service, honest price. Eduan was quick and knowledgeable, a very pleasant guy.
Response from owner
October 30, 2025
Steve Washington
Excellent service, professional, always on time. I highly recommend Hopkins AC!
Response from owner
August 28, 2023
Coral Kimball
I had a great service call. I appreciate their loyalty to their customers and their employees professionalism.
Response from owner
September 13, 2023
Jan Arden
fine job
Response from owner
May 7, 2026
Ben King
excellent service, tech was thorough and informative
Response from owner
December 3, 2025
Donald Craven
I highly recommend this A/C repair business. They are honest and responsive while providing expert service at a reasonable cost.
Response from owner
January 8, 2020
Michael De Biase
David was our service tech and he was fantastic.
Response from owner
December 15, 2022
Carl
Great family owned business. Excellent service
Response from owner
April 7, 2021
Ellen Archambault
Hopkins Air was fantastic as usual to deal with. Andres and Yunior were the best techs. They were great professional courteous workers. Very knowledgeable and so pleasant and kind to us. What a great company. Highly recommend Andre’s and Yunior and Hopkins Air.
Response from owner
May 5, 2026
Ellen Archambault
Able to come out on a Sunday and very efficient and courteous . Right on time! Thankful
Response from owner
May 6, 2024
Greg Harris
Wow! I got a referral from my neighbor, Steven for Hopkins. From the initial meeting with David to the top notch office lady and the crew who performed the work,-the experience could not have been better. The utmost courtesy, professionalism and thoughtfulness was amazing. Please, don't hesitate to use this company! Many thanks to all.
Response from owner
August 20, 2025
lynn kirker
Edwine was absolutely wonderful! Service was great and very professional. Wonderful young man!!!
Response from owner
January 24, 2025
William Washington
Prompt, helpful, friendly great to work with!
Response from owner
November 9, 2022
joseph ginsburg
Extremely satisfied Very considerate about scheduling Very responsive
Response from owner
April 29, 2026
Richard McCann
Professional and thorough.
Response from owner
February 28, 2023
Marc Wilensky
Ervine was very knowledgeable and gave a plus service. Hopkins is the only service I would ever use.
Response from owner
June 7, 2022
Robert Goldberg
Excellent sevice
Response from owner
April 13, 2023
R Feder
Gazi was not here. The guy that was here was terrific
Response from owner
December 7, 2024
Christopher Goettelmann
Great job!
Response from owner
April 23, 2026
Carson Woods
all of the staff at hopkins that I have had contact with are committed to help and are all good listeners, I am sure you understand how it tha is to a business
Response from owner
September 24, 2024
Jonathan Patrick
I am updating my recent review of Hopkins. I discovered this is a company that values their customers and strives to exceed their expectations. Rich personally took care of my concern and I look forward to working together with Hopkins for years to come. It’s difficult to find companies nowadays that actually value these long term relationships. Thank you Rich.
Response from owner
April 16, 2026
Susan Politi
I called Hopkins because of the rave reviews and I wasn't disappointed. The service and experience far exceeded my expectations. They perform a maintenance check every 6 months. They report on how well my A/C is functioning and how long I can expect it to last. I really trust these guys. They are honest, helpful, professional and overall terrific!
Response from owner
November 6, 2020
Nina Dalton
They were very thorough and checked everything! Best AC company I have had here in Florida!
Response from owner
February 22, 2024
Dalia Terrell
Hopkins Air is a great company because they are easy to work with, and they have some of the best technicians who are very knowledgeable, and get the work done. I would highly recommend them. Art did a great job today!
Response from owner
February 26, 2024
Vickie Szombathy
Excellent and friendly service, expediant
Response from owner
December 5, 2022
Rafael Beato
First class service. Tech was great!
Response from owner
April 13, 2026
jerry sackett
For any A/C needs do not hesitate to call Hopkins Air Condition Would not use anyone else! Excellent experience
Response from owner
April 24, 2024
Rafael Beato
Great honest service!
Response from owner
February 3, 2023
Harriet Rubin
Excellent service
Response from owner
June 9, 2023
Susan Kaplan
GOOD JOB!
Response from owner
January 5, 2023
Steve Trevisan
Very prompt and knowledgeable technicians. Great follow up.best AC company in Florida.
Response from owner
March 25, 2026
Barbara White
The service was very good and the technician Dave was very knowledgeable and he answered all my questions. I would recommend him to anyone looking for service on their air condition.
Response from owner
October 11, 2022
Craig Forbes
Awesome service by Miguel.
Response from owner
September 20, 2023
bruce berman
Very professional, knowledgeable and caring in every aspect.
Response from owner
November 26, 2025
Sally Telias
Gazi was knowledgeable and helpful.
Response from owner
April 9, 2026
Gary Jensen
Andres and Junior were awesome. Professional, Clean and courteous.
Response from owner
August 29, 2025
Elionora Fatu
Great service! Very dependable!
Response from owner
April 5, 2026
Alan Levin
Don't is the best
Response from owner
April 5, 2026
Ariel
Elite Professionalism in Every Way
Response from owner
April 5, 2026
pat doman
Gazi was profession, efficient and courteous. he is an asset to Hopkins.
Response from owner
February 5, 2021
Margie Garcia
I am very happy with the service provided. They were quick and efficient.
Response from owner
October 26, 2022
Linda Laverty
Excellent service. Explained in detail the work that needed to.be done. Very professional.
Response from owner
April 5, 2026
Bonnie Berman
Excellent work!!!
Response from owner
May 14, 2024
Scott
Always helpful crew at Hopkins
Response from owner
March 31, 2026
Ron Shafer
Arrived on time, worked efficiently, and cleaned up upon completion of the work. Also wasn't "pushy" in terms of us taking steps to retify a potential health problem with our A/C unit.
Response from owner
May 24, 2024
Rick Weber
Initial service was excellent.
Response from owner
March 29, 2026
Sharon
New AC installed.. Great job as always.
Response from owner
August 13, 2024
Heidi Squires
Excellent service, very professional. My service tech was pleasant and explained everything.
Response from owner
November 5, 2023
Deserea Sullivan
Done and out with the old and "in" with the new!!!! My new air conditioner looks so beautiful and it is running seamlessly. The gentleman that installed my new unit dismantled the old one and install the new, all within a few hours! I called them on Saturday, requesting for a freon refill and by today I have a brand new AC! They were courteous and extremely respectful. They cleaned up and disposed of my old unit . I am thankful to have found this company and look forward to being your new customer.
Response from owner
August 4, 2023
Judith Burke
Excellent service.
Response from owner
March 12, 2024
Ron Zee
I can't say enough positive things, Prompt, polite and professional. Highly recommend Donat the tech from Hopkins AC did outstanding service I highly recommend.
Response from owner
January 18, 2022
Debi Peters
Excellent customer service! Very prompt and helpful. Problem fixed!! I will definitely have all my A/C service done with Hopkins! They are the BEST!
Response from owner
October 17, 2023
Brittany Bivins
Jonathan was so helpful and knowledgeable. Thank you so much.
Response from owner
March 21, 2026
Tracy DeBellis
Easy to work with
Response from owner
March 21, 2026
Joan Liman
John, my technician, was excellent. Prompt, polite and professional. Highly recommend.
Response from owner
March 16, 2026
Gary
They did an excellent job, very thorough
Response from owner
November 5, 2023
Jimmy Stephens
Fantastic service and extremely knowledgeable and highly professional and highly qualified. A total asset to your company
Response from owner
December 7, 2024
Arthur Toscanini
great service and polite and efficient techs
Response from owner
November 7, 2022
David Edelstein
Hopkins continues to shine with experienced service personnel
Response from owner
May 6, 2024
Kristin Landis
Excellent service!
Response from owner
October 10, 2023
Georges Jarjoura
Very efficient, knowledgeable and nice people.
Response from owner
May 25, 2023
Michelle Sokol
Gazi is a great technician. He is very knowledgeable and explained everything to me in detail. I would highly recommend recommend him and Hopkins AC.
Response from owner
February 6, 2025
Michael Geers
Very professional and a great price. I have a fabulous maintenance contract that guarantees the integrity of my home A/C. The super professional talent supplied is a tech named David 2 and he takes care of my system as if it were his own. I cannot thank Hopkins Air enough for the customer care and technical expertise of Gazi and the guarantee of my cooling system integrity.
Response from owner
July 2, 2021
Joel Levy
The service people are excellent. The company is family owned with all the good benefits they deliver
Response from owner
February 5, 2020
Eric Landis
Gazi was extremely professional and thorough.
Response from owner
January 24, 2025
Rosmond Mayers
Wonderful service We're happy with Hopkins air Chad is great
Response from owner
March 17, 2025
David Mattiace
Hopkins replaced the Condenser and air handler. The work was done with a level of quality, cleanliness, and customer satisfaction. I would highly reccommend Hopkins Air.
Response from owner
September 1, 2023
Tracy Johnson
Hopkins Air has been great every single time they have had to come out. Couldn’t recommend them more.
Response from owner
April 29, 2025
Roseann Pennisi
Art was professional, friendly, accommodating and highly knowledgeable in HVAC. My family only uses Hopkins & we always request Art !!!
Response from owner
February 28, 2023
Sheryl Kamen
Very appreciative of the time and care John is excellent!! Brian was great! Showed up on time, was quite diligent and explained everything very well Thank you
Response from owner
February 19, 2026
roslyn meren
Great work
Response from owner
January 23, 2023
Kyle Lauzon
Tech Chad provided Great service. Was on time and work was done correctly and complete.
Response from owner
May 14, 2024
Bill Welter
The salesman, Colson, was prompt as scheduled, knowledgeable, and very polite. The installation went as promised. The two installers, Gadrian and Andres arrived on time. They were both very polite and knowledgeable wasting no time installing the system and describing the installation to me. They left the site clean and explained the new thermostat to me. I have lived in Florida for 50yrs and I can say with no reservation that thus company was the best I have ever dealt with. Everyone was polite from top of the chain to tge installers. Thank you, Hopkins for making this an experience for my record books!
Response from owner
February 25, 2026
Google User
Representative was knowledgeable, friendly, courteous and knew his trade
Response from owner
November 7, 2022
Carol LaBounty
I have used Hopkins AC for over 37 years. They have always been very responsive to my needs. Always show up on time, always friendly and helpful to explain what is needed. Highly recommend them!!
Response from owner
May 4, 2023
Angela Vrchota
Excellent service
Response from owner
February 10, 2023
Cathy Goldman
They came on time and did a great job Always appreciate Hopkins services
Response from owner
March 25, 2025
Michael Fox
I had to be away. I trusted the mechanic to do the work without us being there. Not something I do lightly. Great job called me when done. Very good company
Response from owner
January 31, 2026
Frank Gavin
Gazi came over and solved all of my issues. Great to work with and super nice. Totally satisfied with Hopkins Air!
Response from owner
July 29, 2025
Francis Funke
Hopkins is a great A/C company
Response from owner
November 29, 2021
Michael Arena
Great service
Response from owner
February 11, 2026
Michael Origlia
Would give 5 stars but they wouldn’t show me how the upsell ultraviolet was working or not. They said they installed them but I can’t see the ultraviolet light like the previous system they replaced. I asked and the salesperson was very offended I asked to see it working instead of taking his word. These days once you pay the invoice it seems like you’re dismissed for asking a simple question. But at least the ac is working. Update: Art came to my house for service call and installed a new ultraviolet set up. Art is a great asset to Hopkins and was excellent to work with.
Response from owner
November 13, 2025
Valerie Hirsh
Always a great experience with Hopkins. Jasper was wonderful. Very professional, informative and conscientious. ..
Response from owner
October 10, 2023
Brian Twist
Geri. Great job very informative
Response from owner
June 11, 2025
Ken Davie
Armando is excellent. Professional and kind with a great sense of humor!!!
Response from owner
January 31, 2026
Ken Davie
Excellent! Professional and polite! Gazi and Armando were great!
Response from owner
January 31, 2023
Scott M
Great job and would recommend. Excellent communication and very clean. Very professional service A 1 service.
Response from owner
August 3, 2024
Steve Barber
Gazi was terrific - prompt and courteous.
Response from owner
August 18, 2025
Ron Bortnick
As always, on time, excellent service and a pleasure to deal with.
Response from owner
February 4, 2026
stan levin
Competent, professional, understanding and courteous!!
Response from owner
February 4, 2026
Sheila Dohrman
Wonderful company great service men
Response from owner
September 24, 2024
Michael Firsel
Technician showed up as scheduled. He was extremely professional, thorough, and friendly. He explained everything he did in detail and served us with a smile. This is the best experience I have had with a service technician since I bought my first home 53 years ago.
Response from owner
January 24, 2025
J A
Excellent service! Renewed Maintenance plan.
Response from owner
January 31, 2026
Frank DiLascia
Technician was professional & informant with issues! Prices seem high but service is good!
Response from owner
December 12, 2025
Paul Oulahen
Hopkins were timely, efficient, honest, friendly and very fair. Don't shop around, just deal with them. Paul Highland Beach FL
Response from owner
January 23, 2026
John Woodward
David as knowledgeable and a very nice technician. He let me know how the AC check was going throughout the service.
Response from owner
January 10, 2025
Mark Harris
Arrived and did a great job
Response from owner
July 16, 2025
Natalie Kinzie
Excellent work
Response from owner
October 10, 2023
Andrew Coronato
Prompt, efficient, knowledgeable service. 5 stars.
Response from owner
November 5, 2023
Jody Lane
Great service from John!
Response from owner
April 16, 2024
Danny Montanez
Armando came to install my UV unit in my AC. Very professional and courteous. Very impressed with the level of service with this company. Highly recommend.
Response from owner
January 14, 2026
Jay Goldfarb
Always great service
Response from owner
August 28, 2023
Denise Serls
Great response. Professional and knowledgeable and personable. Timely and explicit in their findings. Fair pricing. Very personable yet professional technician. Listened and responded accordingly.
Response from owner
November 6, 2020
Ed Turner
Always great service! Exceeded expectations
Response from owner
January 10, 2023
Margarita Salas
Great work. Very professional.
Response from owner
April 23, 2025
Marcus Caver
Eduan is very professional and knowledgeable. I appreciate his service!
Response from owner
July 11, 2023
Nathalie Tousignant
Excellent customer approach and service, and outstanding installation. We’re happy with everything so far.
Response from owner
March 17, 2025
Abbe Carni
Matthew did a fabulous job. Also friendly courteous and thorough.
Response from owner
March 9, 2023
jan petras
Brian was perfect. I am extremely satisfied with the service. Thank you. Hopkins remains our HVAC prime contractor with trust.
Response from owner
December 1, 2023
Bob Berks
Their work is excellent and pricing is very fair. I would strongly recommend them
D&R Jones
Jasper was extremely professional, very informative and personable. We were completely satisfied and happy with the service we received today and always.
Response from owner
October 10, 2023
gerry lagueux
Great service and on time.
Response from owner
December 23, 2025
Barbara Guinet
Very professional from beginning to end. Highly recommend.
Response from owner
December 23, 2025
Laura Hallen
Your employee was very polite and friendly.
Response from owner
December 22, 2025
steve and marcia lynch
Best AC company! Ervine did a great job.
Response from owner
December 1, 2023
Les Langberg
Hopkins continues to show integrity and standing behind their work and then some. Couldn't be more pleased with the way they handle a recent situation. I would highly recommend them.
Response from owner
July 6, 2023
Patty Lewis
Colson went above and beyond in getting everything coordinated, communication was prompt and professional. I am very happy with the whole process in getting my new AC installation set up, I would highly recommend Colson and Hopkins Air.
Response from owner
December 19, 2025
Marie Roth
Very polite, professional and effective! Great communication very pleased with this service.
Response from owner
December 18, 2025
Harold Kestenbaum
Great service and on time
Response from owner
December 7, 2023
Robin Salmaggi
Quick service. Good workers. Job complete. Happy customer
Response from owner
December 4, 2025
Cindy Bowles
I'm so happy that I found Hopkins Air....I moved to this area about 7 years ago, and have bounced around trying to find an HVAC service that is above and beyond......Luckily, I finally found the one with John, at Hopkins Air. So thankful!!
Response from owner
February 9, 2024
Zoe Jones
I'm pleased with the quality of their service. Everyone I've dealt with is courteous and professional.
Response from owner
October 26, 2023
Clare Walker
Very professional, friendly and efficient
Response from owner
December 12, 2025
Musa Raza
Gazi the A/C tech did a great job
Response from owner
December 11, 2025
Jermaine Horne
Great service!!!
Response from owner
December 5, 2025
lenny s
Prompt and professional. Always feel better after they have been here. Great service as always.
Response from owner
May 10, 2022
Crisa Jacobson
Gazi is superb! He went out of his way to explain in detail how a new AC would work to my advantage. He is a very nice gentleman to work with and very kind in his ways. It is great working with him!! Thank you for everything!
Response from owner
December 7, 2024
Emily Smith
Gazi from John from Hopkins Air was thorough, kind, and explained everything in detail. It is rare to find people these days who do their work well and with such a positive attitude. We will always welcome Gazi to help us with our AC!
Response from owner
December 7, 2024
Serge Piquette
Great service and on time
Response from owner
December 7, 2024
Peter Belgard
Edoun was prompt neat and efficient. He saved the day.
Response from owner
November 27, 2025
Brittany Lippard
Spoke to Joyce she was very professional over the phone she was able to help me and answer all my questions.
Barbara Buongiorno
Polite, open to questions and very helpful. Wouldn’t hesitate to call them again.
Response from owner
May 20, 2025
Randolph simmonds
Great service
Response from owner
November 24, 2025
Jim Brennan
Great, fast service and reasonable pricing. Will definitely use again
Response from owner
April 5, 2025
Esmeralda Knowles
They do a great job! They were earlier than expected.
Response from owner
February 6, 2021
Carol Buscaglia
Excellent customer service and highly skilled technician performed thorough maintenance on my unit.
Response from owner
October 17, 2023
Kazik Szczechowski
Great service and very reliable.
Response from owner
June 27, 2023
Susan Sylvester
Very thorough. Very nice guys.
Response from owner
December 13, 2021
John Spearfish
Do excellent work at reasonable prices. Take care of my HVAC so I do not need to
Response from owner
November 7, 2025
Reinaldo Lugo
Gazi came out today and, as expected, was very professional. He shared his extensive knowledge with me of my AC system and how it works, which impressed me. And he was quite personable as he explained things to me, so much so that I can now explain it to my wife who needs to understand these things too. I'd be very happy to have Gazi return next time and will ask for him.
Response from owner
January 10, 2025
James Liebler
Technician arrived on time (actually early!). He was courteous. He made recommendations without being pushy. He was professional. I would always recommend Hopkins!
Response from owner
November 4, 2025
Ronnie Reymann
I can't say enough about Hopkins top to bottom Brian Pedro Chad John Joyce. The duct crew . The whole crew .We've probably done 30 jobs together and every job has went smoothly and professionally thank you guys
Response from owner
November 4, 2025
Josiah Canales
Gazi cleaned our vents out very well !!
Response from owner
November 3, 2025
Lisbet Agamez
Miguel was more than professional, kind and nice!! I'm happy to find Hopkins Air Conditioning Company. My A/C is in good hands.
Response from owner
August 16, 2024
garret stewart
Professional, courteous and all at a fair price.
Response from owner
October 30, 2025
Eileen Kaskons
I have used Hopkins Air Conditioning for years. They are an excellent company! The office staff and technicians have always been extremely knowledgeable, helpful, efficient, and very friendly. They really go out of their way to provide exceptional service!
Response from owner
January 11, 2024
Jorge Chavez
Polite and professional service. No pushy salesmen, just professional technicians.
Response from owner
May 19, 2023
Alec Schultz
Hopkins is a great AC company, professional service with Eduan
Response from owner
May 4, 2023
Cathy Flanzig
This company has the absolute best customer service always prompt and responsive
Response from owner
October 24, 2025
David Dershewitz
Had a problem this am. Gazi was quick to respond and I could not have asked for a more knowledgeable, polite, friendly and careful technician. Gazi was also very careful not to He carefully explained my problem and how to remedy it. He suggested ways to prevent it from recurring. This was one of the best experiences that I have had since living here. I will definitely ask for him in the future
Response from owner
October 24, 2025
Anthony
Honest, accommodating, knowledgeable, and professional. Simply, The Best!
Response from owner
October 22, 2025
Ian Middleton
Great service, knowledgeable staff, on time.
Response from owner
January 5, 2023
flo burrey
It was a pleasure doing business with Hopkins. They communication was top notch from the day that I contacted them to service my AC to now that the work is complete. Danat2 is a superstar. He was very professional and helpful. Even convinced me that having a service contract with Hopkins was worth the monthly investment.
Response from owner
October 16, 2025
Ameena Langford
Exceptional service!
Response from owner
October 14, 2025
Christine Barrett
Update: HIGHLY Recommend. Had to get a new AC unit. Everyone was friendly and responsive and on time from Kathy and Joyce in the office to the installers Alonso and Johan (I think) were experienced and friendly and left my place spotless. I just switched to Hopkins and this was their first visit. Jasper was very professional and went above and beyond. He checked everything and explained anything I had questions about.
Response from owner
June 27, 2023
jon scavella
Gazi is great amazing and wonderful! He needs a raise in Pay !
Response from owner
October 9, 2025
Patti Kreusler Ceravolo
Beyond impressed with this company--over the top professionals--Thank You!!
Response from owner
July 1, 2024
Holly Harris
Service associate was quick ,courteous and very thorough.
Response from owner
October 6, 2025
Kaitie Morath
Hopkins AC is top notch with service. David was our recent technician - he was professional and friendly!
Response from owner
October 6, 2025
Petra Cardenas
We love Hopkins, they are always on time and service is top notch! We especially appreciate the weekend service when needed.
Response from owner
October 6, 2025
Donna Mansfield
This is truly a wonderful company Gazi came to our home to service our AC and is very professional and did excellent work!! Zachary is also very good and efficient
Response from owner
July 18, 2024
eesparks
We are very happy with our service, our service call was outstanding and we are always pleased. He’s very knowledgeable and thorough
Response from owner
October 3, 2025
Jacob Dembowitz
Gazi did a thorough job and explained everything He was great!
Response from owner
October 1, 2025
KATHY T
They came early to the appointment and did a great job. Pleasant serviceman and knowledgeable. Covered all the problems and were very polite.
Response from owner
March 9, 2023
Laurie R.
Excellent customer service. Very professional and polite. Thank you, Gazi!
Response from owner
July 1, 2024
Jane Lemery
Gazi was so helpful and knowledgeable and patient with explaining what we need. Excellent customer service.
Response from owner
September 29, 2025
zarifa lawson
Gazi was friendly, very informative and it’s the work being done and helpful suggestions
Response from owner
September 25, 2025
Marilyn Milbauer
Wonderful service Miguel 3 was terrific Thank you
Response from owner
September 25, 2025
GS R
Great service and attention to details. This company has very clear the meaning of customer satisfaction.
Response from owner
July 29, 2025
Robert Greco
Scott 3 explained everything in detail, very professional, polite young man. I will certainly ask for him for my service contract appointments.
Response from owner
April 21, 2023
Jessica Garvar
fantastic service as always! Thank you Edwan!
Response from owner
March 25, 2025
Marcelo A
Gazi was great and very helpful
Response from owner
September 19, 2025
Emma Green
He was pleasant, friendly and very thorough. Thanks, Emma Green
Response from owner
January 10, 2025
Marktaxel
Great service.
Response from owner
May 4, 2023
Linda Zaskey
Tech, very polite, earlier than expected.
Response from owner
September 15, 2025
Lisa-Marie Curti
Gazi was amazing! Helpful and knowledgeable
Response from owner
September 3, 2025
Linda Marin
Very helpful and great employees
Response from owner
September 2, 2025
Gavin Cho
Ervine was extremely helpful and had such a great attitude. He knew was he was talking about and was honest about everything. 10/10 guy, very sociable, give that man a promotion and raise immediately.
Response from owner
August 28, 2025
Darius Stukes
This company has a very solid reputation and I was able to see why first hand. The technician and the other staff were very honest throughout the entire process. They will definitely be the first I call for years to come.
Response from owner
August 25, 2025
Nancy Boehm
Had a great experience with Hopkins AC . GAZI Very thorough and informative!
Response from owner
September 13, 2022
Stacy Moskowitz
Eduan is amazing. Hard worker and honest and talented. And kind. I’d recommend him for anything ac related!!
Response from owner
August 22, 2025
Edward A. Parolek
Great Service,nice staff.
Response from owner
January 10, 2025
Anne Kuhl
Great company! Very professional and easy to work with.
Response from owner
August 12, 2025
Robert Penn
great experance
Response from owner
October 25, 2024
Steven Itkin
5 star rating for Gazi very friendly knowledgeable and would always want him to service my a/c thank you gazi
Response from owner
July 29, 2021
hassan hassan
Gazi did a great job today.
Response from owner
March 5, 2025
Ali Pappas
Such an incredible, quality company with an amazing team. Every single person I’ve interacted with from Hopkins has been so friendly and service oriented. We just had a large multi-day project completed at our house, and the crew was prompt, efficient and attentive to every detail. So thankful we chose Hopkins & looking forward to leaning on them for any future needs.
Response from owner
August 14, 2025
Kara Caplivski
Literally the best AC company in South Florida, and we have tried them all! All of their technicians are so sincere and professional. Grateful to finally have a AC company we trust.
Response from owner
August 12, 2025
Paul Galasso
Ryan did a nice clean job
Response from owner
February 3, 2022
Jeff Broadhead
Donat was very professional and he did an excellent job on our systems!
Response from owner
February 19, 2025
Ken Sylvester
Hopkins, shows up when they say they will and deliver good service. Technicians (Edwin especially) communicate well, and are kind and personable.
Response from owner
October 6, 2022
Monica Longo (ML)
Hopkins Air installed and maintained my air conditioner for over 15 years. They just installed a new unit in my home. They have always provided quality work, and have provided excellent customer service.
Response from owner
December 16, 2019
S. K.
Honest, trustworthy, responsive, and professional. They're a terrific company and they truly have the customer's best interest at heart. I highly recommend them. Eduan came today for the 6 month check-up and was terrific.
Response from owner
September 1, 2023
Vicky Byers
The company and the employees were great to work with. The result of investing in this project were not as good as I hoped, but the result was not dependent on work quality, effort or expertise.
Response from owner
July 30, 2025
F M
I had a great experience with Gazi from Hopkins Air Conditioning. He came in promptly, was extremely professional, and took the time to answer all of my questions without rushing. His knowledge and attention to detail really stood out. Top-notch service from start to finish — highly recommend Gazi if you're looking for reliable and honest AC work. Definitely someone you can trust with your home's comfort!
Response from owner
July 28, 2025
Gabby David
Just had Donat the Hopkins technician over and he assessed my problem and solved it.Had to call the Hopkins supervisor about a potential charge and the supervisor was very fair in working with me due to having previous maintenance done 3 months prior.I appreciate his fairness and communication on the matter.Solid customer service.Thank you
Response from owner
July 28, 2025
Steven Singh
The service provided was excellent throughout the entire process. Mike's exceptional support, including a follow-up visit to assess the air conditioning system's performance, is greatly appreciated. The quality of the work and the outstanding service are both commendable.
Response from owner
July 24, 2025
Daniel Finley
Miguel was fantastic! Knowledgeable, punctual, and professional!
Response from owner
September 5, 2024
loutha lubin
Gazi was so kind and amazing. He fixed my issues and took the time to explain what my issues were and what needed to be fixed. 100/10
Response from owner
July 22, 2025
Elisa Graff Torres
excellent service.
Response from owner
August 14, 2023
Laura Hilinski
Switched to them a year ago for yearly maintenance. Everything has been great. Friendly staff and great service.
Response from owner
July 16, 2025
Claudia Arguello
Gazi was amazing! He is so pleasant, professional and knowledgeable! He was exceptional!
Response from owner
July 15, 2025
Chris Grim
Fast friendly and efficient very positive experience
Response from owner
June 27, 2023
Annie
Gazi is great! He explained everything in a way that was easy to comprehend. I am very pleased and confident with service he provided.
Response from owner
July 11, 2025
Cheryl Armes
Sophia was excellent! We want her for all our AC concerns. 5 stars for sure! She was prompt, efficient, kind, and knowledgeable.
Response from owner
July 10, 2025
Tony Carbone
Great service from Hopkins AC. The AC rep Sophia went above and beyond to provide excellent and efficient service. Will use for service again.
Response from owner
July 7, 2025
Shelley Rosenthal
Excellent company. Quality service. Very happy.
Response from owner
July 6, 2025
Sam S
David and Monica were fantastic! Great communication, great work, and done fast.
Response from owner
June 30, 2025
Deb McInerney
Sophia was fantastic- went through everything for us Very professional and personable!!!
Response from owner
June 30, 2025
Steven Kurlansik
Sophia did a great job. Courteous and competent.
Response from owner
December 7, 2024
Fernando Lambis
Wonderful and professional workers also great commercial sale, and fantastic service office , total 100% satisfaction
Response from owner
June 20, 2025
KEVIN CALDWELL
Sophia was awesome. Arrived on time, and was very thorough with her work. She found a couple of issues that need to be addressed; yet, didn't pressure me to do them today. She did point out what should be a priority; which, I appreciate and will recommend her to come back and complete the job!
Response from owner
June 21, 2025
Rick A
punctual and knowledgeable.
Response from owner
February 3, 2022
Ilia Martinez
James Schou was absolutely wonderful! Replaced the unit efficiently, and ensured everything was running perfectly before leaving. Excellent service from start to finish!!
Response from owner
June 17, 2025
Niece
I had the pleasure of having Sophia come out for a routine service on my AC unit, and she was absolutely exceptional. From start to finish, Sophia was professional, knowledgeable, and incredibly thorough. She took the time to explain the entire process to me in a way that was easy to understand, which I really appreciated. It's clear that she knows her work inside and out, and she made sure everything was running smoothly before she left. What stood out most was her patience, attention to detail, and genuine care for making sure I was comfortable with the service. Sophia went above and beyond, and it’s rare to find that level of dedication these days. Highly recommend Sophia if you’re looking for reliable, honest, and top-notch AC service. I’ll definitely be calling on her again in the future!
Response from owner
June 16, 2025
Patric Scheid
Easy to deal with, needed my AC serviced for a leak, was able to schedule for same day, tech arrived on time, was thorough and clear. I got the annual service membership, so I know I am covered.
Response from owner
June 16, 2025
Melissa Latorre
They are always so helpful and very professional
Response from owner
June 12, 2025
santhosh samuel
Andres and his team member were awesome!!!
Response from owner
June 11, 2025
Anne Purvis
Quick and efficient installation and service. Quality experience and would highly recommend Hopkins for all of your A/C needs.
Response from owner
June 10, 2025
Lynne Hogan
Gazi was phenomenal! Very friendly and knowledgeable. We hope to work with him again in the future! Thanks, Gazi!
Response from owner
June 10, 2025
German Voss
Sophia did an excellent job, the best so far!
Response from owner
June 10, 2025
Pam Buchmeyer
Sophia did an excellent job! Hopkins is always first rate. This employee confirmed our already high opinion of the company.
Response from owner
June 10, 2025
Steven Sobel
Our technician, Miguel, was professional, pleasant and efficient I would highly recommend him and Hopkins
Response from owner
April 19, 2022
Laura
Very professional. Great service. Definitely recommend Technician does not lie to fix things that are not necessary as it happened to me with other companies. Extremely satisfied
Response from owner
February 10, 2023
C A FRASH
She was very professional and courteous hope to have her again.
Response from owner
June 6, 2025
Genevieve Toutain
Prompt, excellent service
Response from owner
June 6, 2025
Lisa Riccobono
Gazi was a great help. Took care of what was needed. Professional and knowledgeable.
Response from owner
June 6, 2025
Gabie Matias
Gazi and Mike were great! Very personable and nice to work with.
Response from owner
May 20, 2025
Dean Orlando
Gizi did a phenomenal job at my AC unit, very polite and nice technician
Response from owner
May 20, 2025
Michelle Johnson
Great service! The men who came were friendly and explained everything. Gazi and Rashid were the epitome of professionals!
Response from owner
June 6, 2025
Mike Vander Werf
Fantastic service, friendly, on time, no bs. Finally! Thank you Gazi!
Response from owner
June 6, 2025
J R
Gazi 2 from Hopkins AIr Conditioning did a thorough job, 1st class, servicing our a/c. Highly recommended, clean cold air. Great work.
Response from owner
February 26, 2024
Bruce Tissot
Efficient, Polite and performed a job well done
Response from owner
June 4, 2024
Patricia Williams
The technician Brian was personable and courteous, knowledgeable and thorough.
Response from owner
February 25, 2023
Tyler Hedges
Sophia was really helpful
Response from owner
May 20, 2025
Stephen Weissman
William and his assistant did an excellent job . I would give them five stars
Response from owner
January 17, 2024
Lisa Barajas
Sophia was great!! She was very professional and took her time to go over all my questions.
Response from owner
May 20, 2025
Claudette Maddox
Very professional and great service. Would definitely recommend.
Response from owner
February 19, 2024
Leslie Siegel
Professional, on time, thorough, friendly, great price. Thank you very much!! I highly recommend Hopkins Air Conditioning!
Response from owner
April 16, 2024
Richard Fowler
Very good service and very dependable.
Response from owner
May 20, 2025
Kevin White
My wife and I have been struggling with her back to back cancer diagnosis for the past 4 years. First breast cancer then myelodysplastic syndrome (MDS). It has been an emotional and financial struggle. Chad Hopkins helped us out by getting our A/C serviced for free after letting him know our situation. It was very kind and generous of Chad. We've been with Hopkins for years. I can't say enough about this company and the there staff.
Response from owner
August 9, 2024
Jim Boyden
Ervine at Hopkins AC was excellent. Showed up on time, did great work and was very friendly. I will definitely use them again.
Response from owner
May 20, 2025
Randy schiffmanrand
Gazi was great.... explained why and how ..... what was needed ... will use him again
Response from owner
August 14, 2023
barbara cohen
gazi did an excellent job today
Response from owner
May 20, 2025
Heather Blitz
Hopkins was very quick, friendly and did a super job.
Response from owner
May 20, 2025
Virgilio Rodriguez
Great work Gazi. Thank you for servicing my A/C!
Response from owner
May 20, 2025
Ralph Vanacore
Great Technicians & Service
Response from owner
November 3, 2024
Janet Grossman
Zach was very helpful.
Response from owner
May 20, 2025
Janet Zeglam
Excellent customer service. I highly recommend them.
Response from owner
April 6, 2023
Casey Kunmann
Sophia is the best! Kind, professional, helpful and efficient.
Response from owner
April 29, 2025
Lew Weinkauf
Very courteous and professional. Prompt and at my house two hours early!
Response from owner
July 28, 2023
theresa Link
Gazi is fantastic! He does a great job explaining everything and is very detailed and thorough! Completely reckoned!
Response from owner
April 29, 2025
Tristan Link
Gazi is phenomenal! He is very professional, kind, and always goes above and beyond to provide great service! Highly recommend!
Response from owner
August 3, 2024
Mike Saxon
The service technicians did an excellent job- very efficient and thorough. I would recommend the company to anyone needing air conditioning service.
Response from owner
April 23, 2025
Have a Nice Day
Sophia was excellent, quick, curious and very clean. A pleasure to deal with
Response from owner
April 23, 2025
Shane Mears
Great service by Hopkins AC. Their technician Sophia was very knowledgeable and thorough. Highly recommend!
Response from owner
April 23, 2025
Yosi Uzsinay
They’re great. Professional workmanship and courteous. I will continue to engage them for all my A/C needs.
Response from owner
April 24, 2024
Dominique Darden
Gazi and Sophia were punctual, friendly and willing to answer any concerns. Very professional. Always welcomed to come back to service my home!
Response from owner
February 6, 2025
Tina Sweets
Today I had a 5ton Carrier AC unit installed by Hopkins AC company. The two guys who installed the unit were just fantastic. They were stellar in their work ethics. They took their time, cleaned the area…They were meticulous in how they installed my unit. I would recommend Hopkins AC company to anyone , if these are the kind of workers they will send out to do the job. Even the salesperson John came out to make sure everything was going smoothly, which was excellent customer service. This is a company with integrity. Kudos to the company/owner. Thank you so much for such a wonderful experience. Sweets🌻
Response from owner
April 23, 2025
Courtney L
Gazi was incredibly polite and very knowledgeable. He immediately diagnosed the problem then provided solutions and options. He answered all of my questions and I never felt rushed. It was truly a pleasure to work with such a professional and experienced technician. Thank you Gazi!
Response from owner
April 23, 2025
ROBYN FLORES
My experience with Hopkins Air Conditioning was very much a pleasure. My Technician Gazi was proficient at his work and did a great job.
Response from owner
May 31, 2023
Marlene Simmons
Excellent customer service! They sent Sophia out immediately to fix an issue with our air conditioning and thermostat and she was amazing! A simple change in the thermostat job turned out to be multiple other problems and she was here for three hours fixing everything! And she did not leave until our air conditioner was working perfectly! By the way, this was with our old air-conditioning system. Hopkins has not yet put in our new air conditioning system due to the fact that we are in the middle of construction and we will wait to put it in. Amazing customer service from the office to the technicians. I would absolutely recommend them!
Response from owner
April 5, 2025
Dubem Nwadiogbu
Miguel 3 (the guy that did my service) was real cool and professional. Helped me out alot and was informational. Above and beyond. Give him a raise. Seriously
Response from owner
April 5, 2025
bigal brooklyn
always realways responds in a reasonable time frame and shows yo==up when expected and treats customer with due respect
Response from owner
November 5, 2023
Stacey Kirschenbaum
Excellent Service and Well trained technicians!
Response from owner
April 5, 2025
Marc Stanions
As always, Hopkins, Ac has a great crew of people. Sophia, one of their newer technicians is awesome. She works hard and is very professional. A very good company that I would recommend.
Response from owner
March 12, 2024
Beth Stadfeld
Gazi Was wonderful! Amazing experience!! Very kind and knowledgeable! On time and super efficient with helping us!
Response from owner
April 5, 2025
Mara Cossa
Fabulous and quick. Sophia and the entire staff has been great. They are my go to ac people.. ty guys for the great service
Response from owner
July 30, 2024
Roberta Diamond Kunz
The best in the business
Response from owner
March 25, 2025
G Ulate
Very good people managing this office should be no issue getting the best service ., i would try them next time .
Response from owner
March 25, 2025
Linda Zaskey
Did excellent job, very friendly to speak with.
Response from owner
June 4, 2024
Robyn McLean
Gazi is the most honest service tech I have ever had. If you need service, ask for Gazi!
Response from owner
March 25, 2025
Michael Smith
Sophia provided excellent service and was a delight to work with.
Response from owner
March 25, 2025
Lilliana
Gazi, Logan and the guys who did our installation were amazing. All very professional and took time to explain our options. We ended up needing a new unit. It was installed promptly and the service was great. Everyone was amazing and very helpful. Thank you!
Response from owner
March 17, 2025
Robert Carter
Sophia was excellent and explained everything well. very friendly
Response from owner
March 25, 2025
Marshette Thompson
My technician Sophia was so helpful and informative. She took her time to explain every step in the maintenance process. The customer service at Hopkins is impeccable. I will recommend to all of my friends.
Response from owner
June 7, 2022
Mario Lousada
Air conditioning needed service that was provided within couple hours
Response from owner
March 17, 2025
Donna chiarelli
Sophia amazing will do business again
Response from owner
March 17, 2025
Maria Davis-Pierre
Miguel was amazing. Very knowledgeable and quick. Highly recommend
Response from owner
March 17, 2025
Keith Josie
Sophia did great amazing service and knowledgeable.
Response from owner
March 17, 2025
Robert Montanez
Our service tech, Ervine, was great. Excellent customer service, knowledgeable, and efficient. All of the employees we've worked with at Hopkins exemplify these same qualities.
Response from owner
March 17, 2025
Jessica Thompson
Ervine came to service my AC today and he was efficient, kind and knowledgeable. Highly recommend.
Response from owner
August 23, 2020
Marie Russell
Excellent company. Miguel was very professional and thorough.
Response from owner
July 30, 2024
Bryan Diaz
Excellent Service.
Response from owner
March 17, 2025
Karen Solomon
Prompt and professional service I would highly recommend
Response from owner
October 12, 2024
Bob Keller
Professional and courteous
Response from owner
August 23, 2020
Danirah Sanchez
Highly recommend Hopkins for your AC needs. Very courteous and friendly staff and technicians. Marcos and Scott, our technicians that came out, were so friendly and knowledgeable, and did great work, really top-notch individuals! Overall process with Hopkins was very straightforward, again, highly recommend. Thank you again!
Response from owner
March 5, 2025
William Billings
Efficient service, on time and very Informative. I would recommend Hopkins to anyone needing HAVC work
Response from owner
March 12, 2024
Scott Mccleneghen
They are terrific to work with. Locally owned which is very important. I only want to do business with local business.
Response from owner
September 28, 2023
kamrul hossain
Great service with a great price .
Response from owner
March 5, 2025
Bowe Jack
One of the best
Response from owner
February 19, 2025
Alex Gutknecht
Great service. Would recommend to anyone looking for AC help.
Response from owner
February 19, 2025
Michael Stapko
Sophia was prompt (early), professional and courteous, everything you could want from a service tech!
Response from owner
May 19, 2023
Centro de Avivamiento Cristiano West Palm Beach
Gaci and Sophia did an excellent job, they cleaned the AC pipes inside and outside the house which were clogged. They provided information about what to expect from the unit and what to do next in a clear way and with details. Very respectful and great customer service. I would recommend them for sure.
Response from owner
February 19, 2025
Hanna Gross
Sophia and Gazi were very thorough and professional. Did a great job.
Response from owner
February 19, 2025
Richard Piluso
Great company. All staff and technicians are courteous, professional and make the vendor/customer experience easy and professional. Highly recommend.
Response from owner
February 10, 2023
Andrea Mayer
Amazing service and professional work! Thank you guys! Gazi and Sofia did very good job today
Response from owner
April 21, 2023
Jamie Toby
Jasper did a great job today. Doing business with Hopkins has always been a pleasure.
Response from owner
February 19, 2025
Albert Rodriguez
Hopkins Air Conditioning is a 5 star company! I will definitely use their services again! The tech Gazi was knowledgeable and professional!
Response from owner
January 29, 2024