AC Installation & Replacement

I meet with Colson on a Monday and my HVAC unit was installed on Wednesday. Colson was very professional knowledgeable, available and responsive to all of my questions and concerns. I received quotes from several different companies and they beat and exceeded my expectations. The great service didn’t just end with Colson, the HVAC installers arrived on time, explained everything pertaining to the job in details and walked me through the project every step of the way. The work area was left spotless. I was so impressed when the installer took the time to remove his shoes before entering inside my home. Hopkins air is the way to go for all of your HVAC needs.

I just wanted to to say that Migel came on time and upgraded my iFlo to the Flo Pro. Very professional. And he always knows what is is doing So glad I use Hopkins ..

Hopkins replaced the Condenser and air handler. The work was done with a level of quality, cleanliness, and customer satisfaction. I would highly reccommend Hopkins Air.

Went with them for an AC replacement and cant recommend them enough for the whole process from the sales call to the install to the service and maintenance. From the getgo they worked to get our business. When our AC died unexpectedly they still offered a deal and showed up the next morning to put in the new one. Install folks were a breeze to work with and a couple months after the install we had an issue...they showed up 45 min later to take a look at it. It was cold during the install so they topped off the coolant. We had our first maintenance today and they notify you of who is coming and when they are going to be there. The tech went above and beyond checking everything and making sure we were happy. For AC the peace of mind is worth it. We talked to alot of people too but these folks consistently went above and beyond. That has continued after the sale.

The salesman, Colson, was prompt as scheduled, knowledgeable, and very polite. The installation went as promised. The two installers, Gadrian and Andres arrived on time. They were both very polite and knowledgeable wasting no time installing the system and describing the installation to me. They left the site clean and explained the new thermostat to me. I have lived in Florida for 50yrs and I can say with no reservation that thus company was the best I have ever dealt with. Everyone was polite from top of the chain to tge installers. Thank you, Hopkins for making this an experience for my record books!

I highly recommend Hopkins Air Conditioning.My ac unit broke on Tuesday night n they came right over. I needed a new ac unit and they came on Wednesday and installed a new one. On Wednesday the installation manager came over to inspect the installation. All of their techs were very professional, courteous,and knowledgeable. They went above n beyond. You guys are awesome. Thank you so much.⭐⭐⭐⭐⭐

We finally upgraded to a new 2026 Carrier HVAC system, and the experience was flawless. We chose Carrier for its reliability, but we chose Hopkins Air Conditioning because they’ve provided us with top-tier maintenance for over six years. A brand is only as good as its installation, and the Hopkins team nailed it. Colton, our salesman, was polite and knowledgeable, helping us navigate our options and securing the unit quickly. The installation technicians, Andres and Yadrian, were outstanding—professional, communicative, and tidy. I especially appreciated how they thoughtfully ran the lines and pipes to ensure the system is easy to service down the road. To top it off, Neslan came by the next day to replace our UV bulbs and finalize the job. If you want a worry-free, expert installation, I highly recommend Hopkins!"

Andres and Yadian did excellent job installing my new hvac system.They were thorough, made sure I understood the controls functions , communicated well and after finished , left the place spotless. I’m very pleased the work they have done. Roberto Bohrer

Hopkins is a quality a/c resource for speedy repairs annd maintenance and fair pricing on my replacement unit.

Highly recommend! Quick response time and quality work and skilled technicians. Colton was great to work with. We put in a whole new air conditioning system.

Had an issue with a leak in our AC unit for a home we recently purchased. I contacted them last night through google and got a call first thing at 7:30 this morning to let me know someone would be by between 10-12. Allan showed up promptly around 10:30 and signed us up for the yearly maintenance fixing our issue. He was quick, professional and very efficient. Highly recommend! ___ Update Feb 2026, we got a new AC system installed for an amazing price. Everyone we worked with was super helpful and made the process very simple. We will continue to use John Hopkins for our maintenance going forward.

Would give 5 stars but they wouldn’t show me how the upsell ultraviolet was working or not. They said they installed them but I can’t see the ultraviolet light like the previous system they replaced. I asked and the salesperson was very offended I asked to see it working instead of taking his word. These days once you pay the invoice it seems like you’re dismissed for asking a simple question. But at least the ac is working. Update: Art came to my house for service call and installed a new ultraviolet set up. Art is a great asset to Hopkins and was excellent to work with.

Hopkins Technicians William and Felix replaced my HVAC system with a new Carrier crossover system and I’m extremely happy with the installation. These technicians were efficient, neat, knowledgeable, courteous, and Hopkins is fortunate to have such competent technicians. I would recommend Hopkins to anyone who wants perfection!

Need to share such amazing customer service and professionalism. I had Aztil Air install a new HVAC system in 2020 and since has been a nightmare with issues - I called Hopkins out of a dire need for heat in my house as I haven’t had any for 2 weeks due to Aztil. Hopkins sent me today their tech Ervine. He was so understanding of the situation did complete overview and thorough explanation of the situation currently with the heating side of this unit. He by far is one of the nicest techs I have worked with in South Florida. Due to his attentiveness and professionalism I became a new customer with Hopkins Air. Thank you Ervine I look forward to working with you again .

The quality, efficiency, and care that went into completely replacing my AC was unbelievable. I signed for the replacement Saturday, and they were ready early Monday morning! The job required extra attention as they had to entirely disassemble the new air handler AND the old one in order to remove/install them from within the attic. I don’t know anything about installing AC units but I imagine my setup was a nightmare of a job. But Andres and his colleague handled it with grace and put on a masterclass in AC replacement. I genuinely can’t thank them enough. Seriously, if you need your AC repaired or replaced. Give Hopkins a call. Yeah … AC work always has an annoying price tag associated with it. But cheap AC isn’t good. And good AC isn’t cheap. With that said, they were flexible on some components and even threw in extra products and services for free. At the end of the day it's worth every penny. It’s quality equipment that was installed by highly skilled professionals. Overall a top notch experience - highly recommend!

We needed A/C installed in a short time period and they had it in within 2 days. They cleaned up everything and were incredibly easy to work with!

The service was to follow-up on our HVAC system not producing heat. The technician replaced the circuit board as requested but also found an issue with the sensor which was faulty and replaced it. The system is now working properly. He was very efficient and got the job done in sufficient time.

on time and professional. Installed a new nest thermostat and fixed existing issues. great service

I have been a client of Hopkins Air Conditioning for several years and the quality of their service continues to be five stars. Leart was super professional and polite. When he completed the work (maintenance and installation of a UV light) he showed me pictures of the work and gave a report of the condition of my unit. I renewed my service contract.

Armando came to install my UV unit in my AC. Very professional and courteous. Very impressed with the level of service with this company. Highly recommend.

Appreciated the recognition by the tech that the part that was broken was covered under the manufacturer’s warranty. Armando, the tech who installed, was thorough and trustworthy.

Neslan and Alex did an amazing job to install a brand new A/C. Professional, clean, and I felt comfortable of the knowledge and skill. A great company and a great job!

Gazi was AMAZING. Fully inspected our full system, including the outdoor unit on the roof of my townhouse. He fully serviced the entire unit, alerted me to possible problems with the system and implemented solutions that make me feel confident that the life of our system has been extended as much as possible. He also informed me of the replacement cost down the road so that I may budget accordingly for the future and manage my long term expectations. Best yet, he alerted me to the fact that my UV light was not functioning and, since it was still under warranty and although it was installed by another company, offered to provide a new unit and just charge for installation. This is how a company SHOULD treat new customers. Work with you and not look at us like a piggy bank. I could not be happier with the level of service or courtesy. I highly recommend them. 👍

Excellent customer approach and service, and outstanding installation. We’re happy with everything so far.

I had Hopkins come for a maintenance appointment Last week and then a follow up today to install an ultraviolet light on the A/C unit and a air scrubber .when the second technician came to do the work he noticed that the filter was put in wrong and showed me the correct way .i told him , it was the tech from the other day that put it in wrong he also said i should be flushing the pipe with something totally different than the 1st tech said .Honestly this makes me concerned as what else did the tech not do correctly. Would like to see about someone coming out and making sure no other mistakes were made .would love to hear from a supervisor. Also the 1st tech said I needed 2 additional products . Did I really need or was it a sales pitch. I know the company gets great reviews and that is why I went with them but not reassuring as I spent a lot of money .i must say the techs were friendly and prompt and professional .

Excellent service! The Installation crew was on time, courteous, knowledgeable and very careful throughout the entire process. It was a very positive experience.

So Far So Great!! Brand new CARRIER Air Conditioning. Sale technician quote, Manager/Owner, 2 technician NEXT DAY installation Andres&Juan were knowledgeable, well done! 10 more years to go for warranty and services! Nice Job!! Recommend!!

Colson went above and beyond in getting everything coordinated, communication was prompt and professional. I am very happy with the whole process in getting my new AC installation set up, I would highly recommend Colson and Hopkins Air.

They did a fabulous job replacing my old unit quickly and would definitely recommend using them for your A/C needs!

I have a small condo that required full replacement of a 15 year old, 2-ton A/C system. Hopkins delivered a seamless experience. The installation team was clean, efficient, and knowledgeable. Initial phone call, diagnosis, sales visit, and completed installation was only two days! Very pleased. Highly recommend Hopkins!

We had a system replacement with Hopkins Air and they are great. John Johnston was so pleasant and intelligent about his work that we chose his company to do our replacement job. They are also reasonably priced and their technicians were friendly, tidy, and capable.

Jasper was prompt and knew what he was doing! Replaced a faulty part and was efficient! this company is always responsive, knowledgeable and easy!

This was my first maintenance on my new A/C. They came on time, were courteous and reminded me that my next service is in 6 months. The A/C they installed has worked flawlessly.

Just would like to say thank you to everyone at Hopkins Air, my AC Fan would not stop blowing no matter what I did, even turning off the breakers to it. I called this morning and Sabrina listened to the concern in my voice and had a tech Eduan there by 1 pm to check things out. Eduan is great has been to my place before and always does a fantastic job, he was able to diagnose quickly what was the issue. Turned out my Blower motor module was blown and had to be replaced, I have been with Hopkins for 10 years they installed this unit for me then and have maintained it since. They were able to find a tech nearby who had a replacement part close by in their truck. So instead of having to wait days for parts and to reschedule for instillation. Eduan went and got it and was back installing within a half hour. He was quick professional and the Unit is working great again. No more issues. Thanks Again to Hopkins Air for doing all the right things, such a great company to deal with.

Miguel did a great job with Installation of new blowers. He actually arrived early after calling to see if it was OK. He was efficient and a pleasure to work with.

Ive been using Hopkins Air for the past 4 years and they been great. Whether its been fixing issue with the ac units or installing new duct-work for the whole house (what a big difference that made in all the rooms, well worth it) they always do a good job. Highly recommended!

Gazi is superb! He went out of his way to explain in detail how a new AC would work to my advantage. He is a very nice gentleman to work with and very kind in his ways. It is great working with him!! Thank you for everything!

The technician Sophia was on time, and very professional. My AC unit was due for maintenance but comes to find out that I need a breaker replacement. She went into details of what services I need to get done to keep my AC system run smoothly. She was very informative, and did a great job. Now, my AC is up and running and I would recommend her to anyone. Thank you Sophia.

Do not use this company! They gave us a quote for $3,577 to replace items that did not need to be replaced, and they suggested the entire unit might need to be replaced as well. We called another company for a second opinion, and they fixed the issue for $250.

Great job from David. Very informative. We replace a capacitor that was starting to lose amperage. Next we will replace my small voltage box outside mounted on the wall. Cleaned the drain pipe and checked the entire unit! Ready to go for another 6 months.

Have been using Hopkins for 3+ yrs. Needed repair on an AC unit. Miguel diagnosed the problem on the first visit. A part had to be ordered but he was able to temporarily adjust the unit so we could have air on demand. When the part came in, he was able to install it easily and get us back up and running in a normal fashion. Miguel was fantastic. He arrived promptly, was very friendly, courteous and knowledgeable. He kept us informed every step of the process. We highly recommend Hopkins and look forward to working with Miguel again.

Cannot say enough about Hopkins Air Conditioning. This experience started months ago when we called because our AC was not cooling. Talked with David and Chuck who were Oncall. They explained there had been some storms in the area so it may be related to that. They had us reset our unit and call back in 30 minutes, Everything was cooling again. The impressive part … no charge saved them time and us money. Then we had our bi annual maintenance done and Gazi came out. Another professional clean experience. He noticed our unit’s air flow was low. After some investigation found the coil had issue. Ut oh here it comes. He asked if we had a warranty and/or labor warranty. I said I doubt it we don’t normally buy that stuff. Gazi not only was able to get the coils covered by the manufacturer warranty he investigated and found out in our passed records we actually did have a labor warranty. 2nd time Hopkins could have “made money” and did the right thing. Finally Armando arrived to replace the coils right on time, was efficient and clean. AC is cooling and running great. Hopkins Air Conditioning does not only do great honest work when needed they don’t take advantage of situations to make money. In either of the first two examples we could have been charged a service fee and to replace the coil and pay for the labor. All of this came at only the yearly maintenance charge. Thanks Hopkins Air Conditioning for keeping the high quality of your business.

We have been using Hopkins for many years and always have had great service. Recently they did a great job installing a Lennox XC20 3 ton unit. The job was completed in one day. The crew was extremely professional. They protected our floors and carpets and were very neat. I strongly recommend Hopkins. Update I just had the semi annual service. Went great. Very professional and neat. Update 11-23-23 Just had emergency service today, yes on Thanksgiving. Problem fixed by Justin.Hopkins is great. Now my guests have A/C Update 4-25-24 Serviced all units. Great job as always. 5-8-24 Great as always. Serviced (3) units with KickStart. 6-11-24 Fixed faulty float switches. 6-27 Unit #3 low on Freon. Got it going for now. Found leaks and ordered new parts. Great job John. 7-8-24 Two coils replaced on Unit #3. Completed on time and cleaned up after. Works great. Great job. 7-25-24 Diagnosed Unit 4A problem which is a defective Blower Motor. Replacement is scheduled for tomorrow PM. 7-26-24 Blower Motor replaced. Unit works perfectly. Well done 10-22-24 Clogged Drain on no. 1 unit. John diagnosed it quickly. Works great. 12-10-24 Found mold on our MBR vents. Contacted Hopkins. They did a complete inspection of the ductwork and recommend replacing it. The job which was completed in just two days. The crew was efficient and caring. Another well done job by Hopkins A/C. 1-2-25. Replaced Thermostat. Well done 3-11-25 Finally replaced my AC (5 units). Went with Carrier as suggested by Hopkins. They did a fantastic job as always. I Highly recommended Hopkins AC. 7-31-25 Replaced defective iflo unit. 11-11-25 Replaced (5) iflo cartridges and flushed Drain Lines. Perfect!

$714 for labor to replace a part that was under warranty. Took the service guy 45 mins from start to finish. Don’t mind paying for service but seems a little extreme. Also still havn’t closed out the permit for a split air conditioner that was installed over 6 months ago. Btw we had to walk inspection with inspected as the service guy had to go to another call.

Gazi came to my home today for routine AC maintenance and I’d have him back every time. He tested the unit, cleaned and sanitized components with photos to show me afterward along with a verbal report. He went the extra mile to completely resolve what I mentioned as a possible concern. I truly appreciate the effort and demeanor Gazi brought to our place today. He had a great recommendation of installing UV system and presented the options with prices on the spot. Extremely happy with our appointment today and Hopkins overall for the last 2+ years.

I’ve been with Hopkins Air for about four years now on a service contract, and they’ve always been fantastic. They just installed a new AC system for me, and once again, everything went perfectly. The technicians showed up right on time, were super professional, and finished the job quickly and neatly. The price was very fair too. It’s great to have a company you can really count on—highly recommend Hopkins Air!

I had an entire full air conditioning system installed today. Temps over 93 with heat index of over 100! I live in a 3 story townhome and my two guys were amazing! In this heat they never complained and only wanted me to be happy! You can trust this company to do what they say they will do! These guys deserve a huge raise!

They were on time and diligent on the install of out new HVAC system. Great follow-up and it's working perfectly.

Comfortly provided AC installation services in Boca Raton, and Hector did a great job. He explained the installation clearly, installed the system quickly, and checked it carefully. Hector was polite, professional, and very detailed.

Eduan did a great job installing scrubbers and UV lights to provide us pure clean air. Also, appreciate the overall service to address all our AC needs. Thank you !

Hopkins did a fantastic job in replacing our 9+ year old HVAC system - which had failed. We first called them mid-morning Friday and by Saturday afternoon we had a new system. We worked with Rich who is the Service Manager at Hopkins and he did an excellent job of explaining the options, getting us estimates and scheduling the work.

Update #2, they told me they installed a 3 ton which was same size as last unit, however they installed a 3.5 ton and the vents/ducts need to be rebuilt before and after of my ceiling getting a new AC from this place I had an inspection done in May before i moved in. New AC Installed in July and now i need a new ceiling and new ducts. Called to ask for help, one lady yelled at me and told me it's my fault for signing off on the work, another guy tell me why do you think it's our fault, you're on your own. Never once did i hear, we can send someone to check it out or sorry this is happening, let's see what we can do. Just had 2 people talk over me blaming me for this. Last person who lived here had an ac run for 20 years and there was never mold, so obviously the new AC unit is just a big coincidence They got their money and now they're playing victim on the review. The pictures speak for themselves and i added more Now if you'll excuse me, I'm trying to find professionals who can undo all the damage. Thanks

Chad did a great job and was very thorough during the maintenance on our 2 units and also installing a condensate pump to resolve an issue we have with drainage. He also installed UV lights on our 2 units to help with mold issues.

Great installation by Hopkins. Been using them for years.

Update: HIGHLY Recommend. Had to get a new AC unit. Everyone was friendly and responsive and on time from Kathy and Joyce in the office to the installers Alonso and Johan (I think) were experienced and friendly and left my place spotless. I just switched to Hopkins and this was their first visit. Jasper was very professional and went above and beyond. He checked everything and explained anything I had questions about.

John was great, efficient and knowledgable. He made annual service a breeze! Updated review: 9/29/25 Hopkins was out at my family’s home today to completely replace the existing AC system. As everyone in Florida knows AC is not only essential but it takes a beating in this climate. They managed the job from start to finish effortlessly. It was impressive. The compressor had to be installed on rooftop requiring a crane lift. The scheduling and details of the job were well coordinated. The duo technicians that completed the work were remarkably good at their jobs. Their management and office staff match the performance. We highly recommend this company for all your AC needs. Kudos Hopkins!

Technician was prompt. Right after Technician departed my system started making a loud noise which it was not making before his maintenance. I called Hopkins immediately and they sent the technician back to my house to determine what was causing the problem. He identified the issue as something with the drainage pump which he resolved. The pump now intermittently is making the same loud noise. I'll live with it until I replace the 17 year old system. I chose not to go with Hopkin's Rheem system and will go with a company who will install a Daikin system at @2K USD less.

Miguel + Hopkins were Exceptional. If I could give 10 stars, I would. Miguel is clearly an expert and what a great guy. Hopkins came to my home quickly and communicated in clear terms. They were able to fix my 22 year old unit and provide a replacement quote in under an hour. I Will be referring you to all of my clients (I’m a busy realtor, so you’ll get work through me, promise). Sincerely, Jennifer H

We have been clients of Hopkins Air for a very long time. During which we had routine and repair service to our home in West Delray. Last year it was time for replacement of our system and Hopkins did an excellent job. Bottom line, THEY ARE THAT GOOD! No BS. Today we had a routine service and met another outstanding member of their team, Ervine. You cannot go wrong using Hopkins Air.

Hopkins Air Conditioning picked up all of the disappointing slack from our prior company, who kept increasing prices and quoting full replacements on minor repairs. One visit turned a 1400 dollar quote into a 280 dollar repair job- and my home is cooler than it’s been since our hvac was first installed three only years ago. If you’re looking for someone who does the right work for the right price, this is that place.

Pedro was the tech that came for the install inspection with the city. He was amazing polite and went above and beyond to get the inspection completed

Technicians were very helpful and informative helping make my decisions for a new ac unit.

Contacted them when our AC was leaking tons of water. They gave an assessment as to a slew of issues that we had- that our current AC service never mentioned. The assessment for a new AC was thorough, gave tips to help cool the house with a new duct, and spent time to explain everything. All this was the same day I called to. They were able to get set up a new install that weekend. Even got a follow up text the next week to see how the unit was operating. Update: we have had our service plan with them for sometime, they’ve been great. Any issue and they are able to come same day or the next. They’re always transparent about issues and super professional

As an electrician and HVAC tech in my background I highly recommend Hopkins to everyone. It is so important for proper maintenance and repair for you A/C system. I have used their service and installations for over a decade.

great debugging of A/C issues. extremely thorough and efficient. And they installed a brand new unit, with extra care. Huge thanks to Yadian, Andres, and Gazi, all pros who did a fantastic job.

Such an incredible, quality company with an amazing team. Every single person I’ve interacted with from Hopkins has been so friendly and service oriented. We just had a large multi-day project completed at our house, and the crew was prompt, efficient and attentive to every detail. So thankful we chose Hopkins & looking forward to leaning on them for any future needs.

Just WOW. We talked to multiple providers before we replaced our 10 year old 3 compressor 3 airhandler system about six weeks ago. Everyone but Hopkins was just trying to sell us what they had. Hopkins listened to what we wanted and put together a system with the latest technology to get it done, including adding a damper system to make 3 zones out of 1 on our second floor. In the process they also replaced a damaged supply line that they had to thread through attic and wall trusses in our 40 year old house. When we had a sudden need for service on a Saturday afternoon, Hopkins got a technician to our house by 6:30 and got the balky unit running like a charm by 8:00. Great perfornance. Love these folks!

Gazi is very professional and he knows his stuff. Found and repaired my issue when 3 other companies wanted to replace the entire system. Thank you!

Hopkins Air installed and maintained my air conditioner for over 15 years. They just installed a new unit in my home. They have always provided quality work, and have provided excellent customer service.

Excellent work!!! The techs were knowledgeable and personable. The day was extremely hot but they worked constantly to get the job done. They were a great team!! We purchased a brand new AC system, a Lenox, that was on excellent advice from John. Hopkins’s had redone all of our duct work the year before and that work was excellent which is why we contacted them again. The new unit is sooooooo quiet! We like our home quite cold and John was right when we called him that evening concerned and he told us to give it a little more time, after all it was 98 degrees in the house. He was right! We woke up and it was freezing cold to our liking! Thank you Hopkins for another great experience!

I must say by far the best service I’ve ever had when it comes to HVAC….Andres and his associate did a phenomenal job with installation.

My experience with Hopkins air conditioning was absolutely amazing. My AC went out on me after 25 years for my compressor and 35 years for my air handler inside. I called Hopkins air conditioning on a Monday and they had a Gazi a technician come out that morning to check it and found out My AC unit was expired. Gazi then called The office and got a salesman out to my place within an hour and a half to go through with me my options for a new AC unit. Mike Sokolowski arrived as the salesman and led me through my options. He asked me detailed questions about my air conditioning usage and immediately determined what I AC you would best suit my needs.He immediately put in my order and two installers came out the following morning and completely installed the whole new air-conditioning system in my house. I really enjoyed the text messaging with the pictures of the technicians salesman and the installers before they actually arrived. Everyone was punctual and courteous.This has been an absolutely delightful experience. Considering I was without AC in the summer hot weather for just over a day.

Hopkins Air provides professional and seamless experience! They were able to asses, quote, and replace our AC in two days! Everything was done flawlessly, thank you Yadian, Andres, Donat, & Mike for everything! True professionals 👏🏼 THANK YOU!

For. The second time Hopkins tried to over charge me by almost double! They installed my new system while it was palm beach air. When Hopkins took over I continued with a maintenance plan I will never use these crooks again. On top of it all they wanted me to pay half of the repair up front even though I was an existing customer. In addition they never called in the early spring for my second appointment for which I paid. Do yourself a favour and shop around

I was able to get an appointment quickly. The service was neat and thorough. David was here at the beginning of the time window I was given and he called when he was on his way. He was knowledgeable, friendly, and professional. Since in addition to the maintenance, I needed the water line cleared, I was able to schedule an appointment earlier than usual at no extra cost. I also needed a new thermostat since the screen on the old one was no longer legible. David installed a new one and went through the steps for programming it with me. I highly recommend Hopkins Air and David, specifically.

The technician kept me informed as to when he will arrive. He fixed the problem and explained why my system went down. I am going to use Hopkins for a new installation to replace my old equipment. Overall an excellent job. It is hard to trust as anyone these days but this firm was great from start to finish!

We chose to work with Hopkins based on their stellar reviews - and their service did not disappoint! We first met with John Johnson the (sales manager) for the initial estimate. John took his time to thoroughly explain what he thought was the best solution to resolve our problems with the older unit and lack of insulation we had in our home. John was available via text throughout the initial estimate process quickly answering any additional questions or concerns we had before we signed the contract. On the day of install we had two great guys - Yoan and Alberto. Both very polite, professional, and diligent workers. They worked meticulously, efficiently, and made sure to clean up their mess before leaving. They also went over how to operate the system and made sure to show us their work was completed after each major instillation step (outside unit, air handler, blown insulation). We even had the field supervisor Pedro stop by midday to check on the instillation process. We would highly recommend Hopkins! They were great to work with - and we were super excited to have a very nicely cooled home just a within a few hours of the instillation!

James Schou was absolutely wonderful! Replaced the unit efficiently, and ensured everything was running perfectly before leaving. Excellent service from start to finish!!

Eduan provided outstanding service installing a Nest thermostat. He is extremely knowledgeable, and has excellent interpersonal skills.

Quick and efficient installation and service. Quality experience and would highly recommend Hopkins for all of your A/C needs.

Sophia came out late Friday evening on a rush call for ac compressor not running. She diagnosed the issue quickly, had the replacement part in place in less than 30 minutes. Also replaced our uv bulbs since she was out here already.

6.5.25 Update I typically request the same technician for my AC services so that they have personal knowledge of all prior issues. Gazi was today's service tech since previous tech is no longer available. Gazi is very knowledgeable, professional and kind. He was already aware of previous work done to my ac unit and provided feasible proactive solutions to improve air quality. I highly recommend Gazi and will be requesting him to be permanently assigned to my account. The entire Hopkins team has provided outstanding service and I am pleased to be their customer. 12.24.24 During last regular maintenance service it was determined that the outside unit coil was leaking. Service call to replace exterior coil was done on Dec 20. During that time the techs found a part had to be replaced on interior unit and that the indoor unit also had a leak. Being late in the date replacement for interior coil could not be replaced until after the weekend. Fast forward, 3 techs came first thing on Christmas Eve and unit completely fixed within a couple of hours. Thanks to Hopkins for doing all they could, including sending tech to pick up interior coil unit from Ft Myers, to get my AC up and running before Xmas day. Since initial service by Hopkins ACc a few years ago, I have not used any other company. I have a service contract and could not be any happier with the level of service and professionalism. John is the tech assigned to my account and I can't recommend him enough!! Service calls are always on time, courteous and a pleasure to work with. I am so happy to have found Hopkins AC and that John was the tech assigned! I don't hesitate to recommend.

Gazi, the service tech, provided outstanding customer service. It seems that the entire company goes above and beyond to meet the customer expectation. Highly recommend their services if you’re ever in the need for AC maintenance repair or installation.

Today Nick and his coworker installed a new AC I was very impressed how knowledgeable both workers are . I am very happy with the service today ! Thank you Hopkins

Came home at 5p with an AC unit that wasn’t working. Within two hours our tech Brian had replaced a part on the outdoor unit and did it for a very fair price. Can’t recommend enough and they were so nice and professional!!!

I initially left a 5-star review for Hopkins AC after a great first experience with Ramon, who was professional and excellent. However, every service since has been disappointing. During an insulation installation, they sent two inexperienced technicians who admitted it was their first time and even asked me if they were doing it right. Worse, I caught them on video snooping through a box on my patio, which was completely unacceptable. Additionally, I have a paid service contract with Hopkins, but they refused to maintain my new AC unit (installed by another company due to Hopkins’ high quote) and wouldn’t issue a refund. The service rep, Cathy, was rude and kept interrupting me on the phone. I’m extremely disappointed with their unprofessionalism and lack of customer care. I’ll be posting the video evidence of the technicians’ behavior. Avoid this company.

From sales, site assessment, scheduling to installation; the entire experience was seamless. Nelson and his assistant did a fantastic job with the 1 day install project. The entire team communicates on time and are very thorough in their work processes. The installation team left my house just as clean as when they arrived. I will definitely recommend this Company to my friends, family and neighbors. GREAT JOB! 👍🏼

Zachary arrived early and quickly worked through steps to diagnose my problem. The problem part causing my condenser to dysfunction was still under warranty, and the replacement part was available on his truck. I really appreciated his professionalism and that he obviously really enjoys his work. Thank-you!

Today I had a 5ton Carrier AC unit installed by Hopkins AC company. The two guys who installed the unit were just fantastic. They were stellar in their work ethics. They took their time, cleaned the area…They were meticulous in how they installed my unit. I would recommend Hopkins AC company to anyone , if these are the kind of workers they will send out to do the job. Even the salesperson John came out to make sure everything was going smoothly, which was excellent customer service. This is a company with integrity. Kudos to the company/owner. Thank you so much for such a wonderful experience. Sweets🌻

Update… sorry I posted the wrong name for this job. It was in fact Sansone A/C & Plumbing that did a great job replacing my complete AC system. Techs and installers were professional, helpful, efficient and all done in half a day. Cleaned up and was good to go. The office people were great with scheduling the work and the price was very reasonable. Highly recommend them.

Brien and Cesar were an excellent team for installation of our new HVAC system. They explained every step along the way of the day-long process. In addition, they were very mindful of our home and the area in which they were working. When they finished, the area was spotless. In summary, on a scale of 1 - 10, we would rate them a 12!! Bette and Phil Howard

These guys were amazing! They attended to us during an emergency and then we bought a new unit from them. They were kind, professional and I would recommend them. Jasper is the man!!!

We have been using Hopkins Air since we moved to Florida 3 years ago and always had a wonderful experience. The technicians are super friendly, very professional and always took good care of us. So recently we decided to replace our old unit, the experience has been 5 stars all the way. The sales rep came in the same day, explain our options, did not try to oversell us anything that we do not need, no pushy, very patient, and even let us get more quotes from others before we made decisions. The technician came in on Saturday because we have young kids and elderly in the house, they made effort to come out as soon as possible, the technicians, Calvin and Kavel came early in the morning, explained their installation process and timeline, finished everything ahead of time, we had AC running early afternoon and it cools the house just like the rep described. The technicians cleaned up the work areas before they leave. We highly recommend give them a try, we have used other companies in the area and they are absolutely our favorite.

We're on our third air conditioner system, the first two lasting about ten years each. Hopkins Air Conditioning has proved to be the most reliable and trustworthy of the related companies with which we have dealt over that 25 yer period.

John arrived exactly on time today and we found him to be a consummate professional. He could teach the class on excellence in service! Installers Kevin and Karel completed work for our new a/c unit yesterday. My wife and I were extremely impressed with these 2 gentlemen. They arrived on time, worked like trojans and had an attention to detail rarely found with service providers today. They were both courteous, professional, and knowledgeable about the unit. When replacing the drywall around the air handler, they even painted it prior to putting it up. We would place them both in the category of master craftsmen when it comes to a/c installation. I would encourage all new clients of Hopkins Air that are purchasing new units to request these two to do the job, you can't go wrong. As they neared completion, they loaded all boxes and the old unit onto their truck. Then went around with a vacuum to clean up any dust and debri and left behind a spotless area where they had worked. The new unit worked like a charm and reminded us that air conditioning in south florida is not a luxury, it's a necessity. Perhaps 10 stars is more appropriate for Kevin and Karel. Cudos to Hopkins Air for employing such quality installers !

Excellent customer service! They sent Sophia out immediately to fix an issue with our air conditioning and thermostat and she was amazing! A simple change in the thermostat job turned out to be multiple other problems and she was here for three hours fixing everything! And she did not leave until our air conditioner was working perfectly! By the way, this was with our old air-conditioning system. Hopkins has not yet put in our new air conditioning system due to the fact that we are in the middle of construction and we will wait to put it in. Amazing customer service from the office to the technicians. I would absolutely recommend them!

I recently had a new air conditioning unit installed by Hopkins air conditioning, and I couldn’t be happier with the experience! Kevin and Karel were both absolute professional, courteous, and highly skilled. They did an outstanding job with the installation, ensuring everything was set up perfectly and leaving the workspace spotless. On top of that, they took the time to walk me through the new thermostat, making sure I fully understood how to use it. I highly recommend Hopkins for their top-notch service and exceptional team. Thank you, Kevin and Karel, for a job well done!

Gazi, Logan and the guys who did our installation were amazing. All very professional and took time to explain our options. We ended up needing a new unit. It was installed promptly and the service was great. Everyone was amazing and very helpful. Thank you!

Hopkins Air has always impressed me with their prompt, professional services. This is the second home I’ve hired Hopkins to install new air conditioning systems in and I highly recommend Hopkins Air. The technician, Zachary, was knowledgeable, pleasant, explained everything. Great service as usual

We needed a new A/C unit installed quickly and wanted a reputable and responsive company to do the work. After calling around and checking online reviews and profiles, we settled on Hopkins. Their service and integrity aligned perfectly with their exceptional online reviews. We would not hesitate to recommend them to friends, family and neighbors.

Just had my ac updated.Hopkins came checked out my old unit which was 25 years old. Needed a fan motor which they said cast $1000. Not worth fixing. Gave me some options, they offered financing for 18 months at 0% no down payments. Which worked for me. I Ask them when can they install it. They said next day. Which they did. They were her next day at 8am and done by 12pm. Did a professional job, and cleaned after themselves. . BUT! Did not informed me that I should get UV lights. Which know I have mildew and have to spend a additional $500 to install them. Lack of information. Should have been told up front..

I happy with the service provided by Hopkins. My AC was repaired within just a few hours after my initial call to Hopkins. However, the cost charged for the replacement contactor and capacitor were, based on what I can find, both beyond the maximums of what I should have paid for these parts. They did, however, provide a discount which did offset the overall cost of this repair, bringing the resulting total cost down to an expected maximum cost one should pay for such a repair.

So very pleasant to work with everyone in the company. Logan, the sales agent was excellent very informative and explained everything so I can understand it. Very patient. The installers came on time. They even brought an extra crew to get the job done faster since I had two AC units to be installed. They worked all day . We're very clean put down lots of padding on the floors cleaned up answered all my questions and they did a great job. I highly recommend. This company it was my first time using them, and I will refer them to anybody and glad to talk to anyone who's considering using their services

Gazi did a great job today.Hopkins Air is always 5 star in service. We have been using their services since 2013. Our tech, John, just came out to do our maintenance and advised us that our coil needs replaced. He was very thorough and showed us where the parts were starting to fail. He always does a fantastic job every time he comes out. We appreciate having a company that maintains high standards and alerts us when we are about to have an issue so that we can correct the problem before there is damage to our unit. You will not go wrong in choosing Hopkins Air for all your AC/Heating needs. We recommend them to everyone.

Completely professional installation to the code with a good quality Daikin unit, and good follow through. I plan on sticking with them for my future AC needs.

I have been using Hopkins for the past 10 years and highly recommend this company for new HVAC unit installations, maintenance and repairs. The service technician (Xavier) and company owners (Chad Hopkins) are outstanding! They are very professional, courteous and take the time to explain everything they are doing, and the reason why. In addition, they take the time to explain how to get the most efficiency out of my HVAC system, including recommendations about how to extend the shelf life of the unit and save money on my electricity bill. The business office staff (Ashley) are equally as customer friendly with scheduling appointments, follow up on any service maintenance issues, and any questions. This company deserves a 10+ star rating. Keep up the fantastic work . . . I am a an extremely satisfied customer!

I couldn’t be happier with my switch to Hopkins Air. Gazi was so knowledgeable and professional, explaining the current state of my equipment, servicing both units, and giving me helpful tips to maintain superior performance. I ended up replacing my worn out units with new Daikin systems installed by Hopkins. They were on-time, professional and managed a seamless installation. Again, very happy I made the switch.

Hopkins showed up timely and performed semi-annual checkup. Informed of possible issues and that current system was out of warranty. Explained possible replacement or repair choices with no sales pressure

Sternley was personable and helpful! We haven’t had any issues since it was installed a couple years ago. We appreciate having the maintenance contract, as it helps keep our new system working well, and we know it is in good hands.

This company is the way to go. Originally they did maintenance on an old system and added two bedroom returns. I was so impressed that when it came time to replace the old system I depended on Hopkins Air Conditioning. There was no pressure selling. I was delighted with the fast install and the respectful, fastidious workers. When it came time for the permit inspection Shy arrived early to check out everything to make things go faster. He was very knowledgeable and helpful to in answering questions. He is a great representative for the company. I hesitate to brag too much because if too many people use Hopkins Air Conditioning their schedule will be fuller and perhaps more difficult for me to schedule them when needed.

We’ve been with Hopkins Air Conditioning since back in 2002 when we built our home in Palm Beach County. They’ve been nothing less than extraordinary since that time. Last night, 10/21/2019 is just another example of why they’re simply the best. We had an issue with some water on the floor of our garage after returning home Monday evening from a short weekend road trip. It appeared to be coming from our air conditioner air handler unit. I called Hopkins A/C “after hours” Service line and Xavier (service tech) returned my call within 5 minutes... AMAZING! He advised he could definitely take care of the issue and relieved our concerns as we were preparing to head out of town again tonight (10/22). Xavier offered a suggestion that would “almost assuredly” solve the issue. I followed Xavier’s phone instructions and within about 20 minutes the problem was fixed. Customer Service is a very important part of the A/C biz and Hopkins Air Conditioning has the best. I have lived in South Florida all my life (72 years) and I’ve dealt with more than a few A/C company's so I know a little bit about customer service. Xavier is certainly a credit to the company. We were able to cancel the service call that Xavier had set up for us as now there was no need to delay our departure to the Smoky Mountains. Thank you Hopkins A/C and THANK YOU Service Tech Xavier (especially for the instructions and technical explanation as to what had occurred). When a company representative offers to save a customer both money and time, that’s a Special Company. We HIGHLY RECOMMEND Hopkins Air Conditioning. Update... Today, 6/11/21, we had a newer “upgraded” “ALL ALUMINUM ALLOY” condenser coil installed in our a/c handler. The house cools much quicker than the a/c did with “older style” coil... But the main reason for this update is to THANK the install technician, Andray, for doing an amazing job. He is such a credit to Hopkins A/C. Efficient, very knowledgeable, and one of the hardest working guys I’ve ever seen. Did a few little extra things during the installation to allow our central air to run more efficiently, and allow me, as the homeowner, to keep the a/c running like new in between our bi-annual Hopkins A/C maintenance service. I would highly recommend HOPKINS A/C in West Palm Beach to anyone needing A/C service or NEW Central A/C. Best! …more It appears that the drain line from A/H condenser pan to outside drain has issues, in that there was a back-up in the line. Today, 12/26/2023, Technician Jasper from Hopkins A/C responded and after trying to clear the line, he was able to find the issue with the drain line and make it work like new. He said that the line appeared to have a lot of old build-up (the home is 20 years old). Jasper was not going to give up. He cleared all of the old debris and the draining condensation water is now as clear as a mountain stream. Great job Jasper & Hopkins A/C. Excellent Technician & problem solver. Update 11/29/2024 Darren came to our home yesterday for our scheduled bi-annual a/c service. Darren did the best maintenance/checks we’ve seen since our home was built with an entire ac system installed by Hopkins A/C (actually “DAVIS A/C” back then. same company/different name). Darren showed us everything he was checking as do all of the technicians at Hopkins A/C, but Darren did quite a bit more. He checked our vents for actual air flow and found that our Master bath vent had NO AIR FLOW. We told him that vent actually hadn’t been blowing much, if any air out since we first moved in to our newly built home back in May of 2002. We had brought that to the attention of the actual Contractor who built our home and he told us at that time, he would add it to the “Punch List” and would forward that to “Davis” and they would check the a/c system and, “everything would be fixed or adjusted properly and to our satisfaction”. *Still have the notes I took. Didn’t know who “Davis” was. NEVER FIXED. We’ve just put a fan at the doorway when necessary. Darren knew what the problem was & forwarded info to install dept.

Hopkins is the example of a company that is well run,great employees and quality work.From the first phone call to request a assessment from a previous hack a/c company where John Johnston field mgr had a clear and concise discussion with us and presented options to end this unpleasant situation. Brien the installation mgr came after we chose to go with all new outside/inside equipment,new upgraded ductwork and supply lines.The duct crew that installed was fantastic,professional, and never complained about ripping out wet nasty old poorly installed ductwork.The installation crew was way above the norm and left us totally impressed with their quality professional work . All crews throughout the process were extremely neat in the workspace. When making such a large monetary decision we feel fortunate we chose Hopkins a/c

Kenneth came and having a new a/c installed! Saw the problem immediately and fixed it! He is extremely knowledgeable and gave excellent customer service! Ask for Kenneth for your needs.

"For all new ducts and a service of the existing unit." These guys were awesome. They did a great clean job. Texted me every time they were on the way and followed up every day after they were finished. Truly a professional team. "Follow up visit" Just had a service call for an issue with the existing unit (Not supplied or installed by Hopkins) they responded and arrived withing a couple of hours from my call Saturday Morning, Had us up and running again early afternoon. I would recommend Hopkins Air For Anyone That Needs and appreciates True Professionals

Marcos was very knowledgeable and did a great job explaining the new iflow system we had installed today. He was fast and explained each step of the way and shared great feedback and experience he has with the system. Thank you Marcos!

Technician that came told me the HVAC unit he came to repair was 12 years old, at end of life and needed $3-$4000 of repair work, and that I would be better off buying a new unit. Ultimately got it fixed elsewhere for a little over $1,000. In looking at the unit the Hopkins tech pulled out wires from both the unit and the thermostat and then left without reconnecting them. Very unprofessional. Addendum: I see that Hopkins has responded below. I have modified my review to reflect what was incorrect. In response to the rest, thankfully, we take photos too, and I am uploading two to show the way they left things:

Sales person didn’t follow any of our direction on installation requests and didn’t share most of what he said they would do with the installation team! Very disappointed. Poor customer service. Both the sales man and the installation manager tried to talk us out of believing what was said and agreed upon. Just another volume company not quality!!

The Fan wasn't spinning outside and it was hot. I called Hopkins, I've never used them before. Someone was scheduled to arrive in the afternoon, but they called me to let me know they an earlier slot. The technician checked the system, and discovered that the contact wasn't distributing power to the unit. He had one in the Van and replaced it. It was up and running in minutes. He was honest. I was also able to use my card to pay right there and then. So, they get 5 stars. -David

Hopkins AC company was very professional, hardworking and knowledgeable from the start to the end of our project even though an routine maintenance turned into needing an entire new system. I would recommend Hopkins for your ac. Awesome work!

Since they installed my new A/C, they have been great no matter what I needed. From the install to the routine maintenance, or just talking to any of the office personnel, Hopkins Air Conditioning has always done a fantastic job for me.

I am very disappointed with two experiences I had with Hopkins AC. I needed a new AC at a property and had received several estimates from Hopkins and 2 other vendors. The Hopkins estimate was $8000.00 dollars for the unit and one of the other estimates was $5000.00 so I selected this vendor. At that time I had Hopkins for my annual maintenance plan and when I called them to do a service 6 months after the new unit was installed they would not service my AC unit because I did not purchase it from them. I was shocked at this decision and called the owner who was not very nice in terms of customer service. He had every excuse in the world as to why his quote was 3000.00 more than the vendor I selected. I immediatley told him I wanted to cancel my service with them and be refunded the yearly maintenance contract charge, which he did. I then had another property under contract with Hopkins and they came out and serviced the unit but when I asked why they left all the construction dust that had built up in the unit due to building concrete restoration I was told by the technician that he would come back and clean the unit. He even took pictures of the dust in the unit. I waited for his follow up and it never happened. Six months later the unit was due for another maintenance visit and this technician was very courteous and he maintenanced and cleaned the unit of all the dust. Prior to that appt I called Hopkins to get an estimate of what a maintenance appt consisted of and what the cost of "cleaning of the dust" would be and they could not even give me an estimate of the cost of cleaning. Needless to say, due to questionable business practices, I will cancel my maintenance contract with Hopkins and do not feel I can refer them to any other homeowner who is looking for a reputable company to do work for them.

Hopkins Air Conditioning is outstanding! Joyce from Install department was exceptional; she truly went above and beyond and answered all my questions . I highly recommend Hopkins for any AC work you need done and I highly recommend speaking with Joyce when you do

Called Hopkins when our AC went out based on online reviews and years of service in the community. Dave came out and diagnosed the problem. We were presented with options and there were no hard sells. He was very personable and professional. Repairs were done quickly and efficiently and I would recommend to anyone needing their service. 9/23/24 Our time has come for a new A/C. The installation was quick and professional as expected from Hopkins Air. Cleanup and follow up was outstanding. Highly recommend this company.

Jasper came out and did a routine maintenance check on the unit we purchased through Hopkins. He was extremely polite, helpful, good with our dog, respectful of us working while he was working, and fixed a sealing issue we had in our crawl space. I would recommend Hopkins and Jasper to anyone looking to buy a new unit or needing maintenance/repairs on their home A/C.

My AC stopped working all of a sudden on a Friday evening. Googled local service providers and Hopkins had phenomenal reviews, so I gave them a call. A skilled technician (Dave) was able to make it to the house in just a few hours and had the problem solved in less than 30 minutes. Communication throughout the whole process was great and left nothing to be desired. AC is an absolute requirement in South FL, so it was nice to see a local company exceeding expectations. I concur with all the other positive reviews, and highly recommend Hopkins. Dave was great as well. Updated 8/2024 Needed another unexpected service call due to an aging system. Miguel came out late into the evening, and was very polite, proficient, and skilled. After several tests, Miguel figured out the issue, fixed it, and presented the best course of action going forward. I was happy with Miguel's service and with Hopkins in general. I'll continue to patronize them and recommend them to anyone needing AC help. -- Gerry and Scott came out today to replace a compressor that wasn't working. They were prompt and very amiable. Great communication throughout the process and finished the job quickly. They confirmed everything was working well and showed me. Cleaned everything up and left my house cooling nicely. Hopkins has been amazing since I've started with them.

So my AC issues were complicated involving a condenser in which initially the coil was replaced, shortly followed by a switch that failed, and then a compressor that failed. The process involved numerous trips, along with warranty coverage requests to the manufacturer. Hopkins worked through it all with the only expense to ourselves being the freon. Ramon and Thomaz had the most impact on us throughout the process and should be commended for their excellent customer service. The office staff were also courteous and responsive. All around, a great company to work on your AC.

Brien was awesome, they’re installing a hood over the BBQ. He has it all roughed in and ready for installation.

The service that Hopkins A/C extended was way above other companies I have dealt with where I live. 12 stars out of 10 to all those that worked with me. I was aware that my brother had replaced his A/C sometime last year, but wasn’t familiar with the company that did it. My brother passed away recently; therefore, I was at his place trying to figure out things like getting into his phone messages, etc., so was unable to hear any phone messages. However, the CID showed several calls from Hopkins; then I was able to get into my brother’s email and found Hopkins had, fortunately, also sent an email saying it was time for a filter change and system tune-up. I then called Hopkins and advised them of my brother’s passing. Since I was returning to my home (in another city), I asked them if I could schedule when I returned on the next trip. When I got back to my brother’s, I called Hopkins and spoke to Shynieder (?) who said they were booked through the month, but that he would see what he could do as we were only available for the following 2 weeks. Much to my surprise, I received a callback in a very short time and said they would squeeze in an appointment within our time frame, which they did. Then Thomas called me to verify everything. Gabriel was our A/C tech. He was very professional and completed the service in a timely manner. Before he left, I asked if he could reach something for me as climbing a ladder at my age isn’t a good idea. He was very happy to accommodate me. I apologize for not doing this review sooner, but have been traveling back and forth. I will recommend this company without hesitation to whoever purchases my brother’s home.

I want to commend Karel and his team for a successful installation. It was a very hot, 12 hour workday that required attic installation, correction of prior installation choices, and troubleshooting problems along the way to ensure everything was working properly before the team left. I was keep informed of issues and their resolution in a timely manner. Great team! Great install! Great night's sleep!

Miguel was professional... Knowledgeable... Patient and honest....He took his time to do maintenance on our unit..... And verified it was in good working order.... Checked the vents.... And cleaned the external unit.... Overall we were extremely happy with the service call... He did a Great job!!!! Our AC unit finally started dying on us.... They were out the next day to replace.... It was done the same day... We slept with icicles on our faces that night 😁 Thank you!!

I cannot say enough good things about Gazi from Hopkins Air Conditioning. The man is polite, professional, patient and helpful. We had an issue with our old a/c, the man didn't even take a break but came early so he could see what was wrong. Once he got here, he took the time to assess and lay out my options for me, walked me through it from beginning to end, and I will be getting it installed the very next day. The man is incredible and because of him I will definitely do business with Hopkins going forth.

While there is never a good way to hear you need a new unit, Gazi made it painless. He was extremely helpful and patient in explaining all of our options and figuring out how to proceed. I am so grateful to him for the careful time and attention. This company is incredible. Very impressed, relieved, and grateful. ☺️

I had a great experience with Hopkins Air. Miguel was very knowledgeable and did a thorough assessment. He took his time to talk through my options. When it came to the install of the new system it was done professionally. They made sure the house was up and running that day. Even through the rain and in the dark they stayed to compete the work.

Hopkins service has been great from beginning to end, down to the front desk assistant. The technicians are super helpful and knowledgeable. Even recommending payment options. All have made my worries of getting a new unit stress-free and smooth sailing. I highly recommend. Thank you Hopkins Air Conditioning.

Predatory or just Negligent? These people are apparently only interested in selling you new A/C systems and duct and insulation, which they also sell. My 4Ton Trane system was working great (as usual) but then suddenly, out of the blue just shut off. I called Hopkins because I am on their maintenance plan, to have a look and see what was going on. Before adequately trouble shooting my Trane, they advised me to take it out, and replace my whole 4 Ton Trane system telling me it was unfixable and you can't get parts...Prior to recommending this, I am afraid they neglected to adequately trouble shoot my system in the first place, as was their job, under my maintenance plan... in their role as my service technicians. ... not even in THE MOST BASIC INDUSTRY-STANDARD trouble-shooting was done... ( it turns out the filter line was clogged and dirty, which triggers a tow switch, and which shuts the unit off so it won't leak water onto the floor... "the first thing you look for when the unit shuts off"., according to their own technician)... as I had called them to check my equipment and why it would shut off, I of course also assumed that their assessment of my Trane system as "dead" was based upon their having tried everything they could as a maintenance technician, to get the system up and running and assess the problem as to why it might have shut off,... and certainly before delivering a recommendation of "all you can do is replace it", when it might have only been a matter of toggling a switch, as part of a maintenance call, and myself spending nothing. ...They replaced my Trane with a brand new $9,000 unit that is not performing adequately for my house. In the mean time, Hopkins' maintenance and service arm was negligent, or maybe worse, to have recommend that my unit be replaced before they even tried to trouble shoot my unit in their role as my Maintenance and Service provider... which is who I called. Hopkins is claiming now that perhaps the new unit is not performing like the Trane unit (supposedly they are rated to perform just the same), due to my having "faulty duct work and insulation" in a crawl space in my ceiling that I have never seen. This faulty logic obviously does not explain anything about how the 2 A/C units might compare with one-another, but Hopkins expects me to be dumb enough to buy it, ... and conveniently, voila ! they happen to sell insulation! ... and voila! they install duct work too ! Meanwhile I am $9,000 poorer, with an inadequate A/C system that unfortunately, I believe, I had NO REAL NEED to buy. Disgraceful

Hopkins Air has installed two air conditioners and maintened them over the last 16 years. Great company. Thank you.

May 31, 2024 Just had iflo auto HVAC drain cleaner installed. John our tech is awesome! May 23,2024 John is the best service tech ever. Professional, Smart, and solution and preventive maintenance oriented. Completely trustworthy! July 19, 2023 As usual Hopkins provided our six month servicing and the technician, Scott, was extremely professional, knowledgeable and thorough throughout our scheduled maintenance. He was also very helpful in explaining the nuances of our two HVAC systems and mini split and ways to effect a better air purification system, Because of Scott’s specific expertise and common sense explanations, we upgraded our system with a “Germicidal UV Light System on both of our Carrier HVAC units. Scott was super detailed and extensive in ensuring he serviced all of our systems with the greatest of care and diligence. Everyone at Hopkins the technicians, office personnel, service and supply and management put you as the customer first. The company stands behind their products and service without hesitation and has always come through for us with flying colors. Their service and team are always first class with very reasonable pricing; and when you require a service call the schedule ASAP. Hopkins Family, Congratulation on your excellent company and the culture you have built. Because of your outstanding team and the professional installation of our mini/split, insulation and duct cleaning, we’ve changed our long standing servicing provider to Hopkins for all our service and maintenance requirements; and future purchases. Your team of John in sales, Joyce in customer care and the installation team of Andray, Antonio, and Bebeto were bodaciously awesome in every aspect of customer service. We always try and support local businesses in our community and unfortunately, on sone occasions, we’ve been very disappointed in the service and/or follow-up. But at Hopkins, we’re delighted customers and raving fans primarily because of John, Joyce, Andray, Antonio and Bebeto (apologies if I’ve missed anyone) — it’s a helluva a wonderful team! Congratulations. Thank you to everyone. Chase was awesome! Dr.C

We’ve been with Hopkins since 2018. Having set up a mini split system throughout an old house. Hopkins installed and had overseen the splits and outdoor units for years. Their service is always excellent.

We were very disappointed! Hopkins has been servicing our home 2 units well for the last couple of years. We asked them for a quote for our rental unit. They were much higher than another company who we ultimately used. Over the weekend, one of our home units went out. My husband called for support. At first a tech said they could come in two days. Then another man called back and told him that because we didn’t use them for the rental unit install, they would not service us. My husband told him they had just been out for home maintenance in April, but Hopkins said they still wouldn’t come. We were shocked! I am responding to your reply. Your estimate was for a different address from our service contract and we were giving you the option to bid on it. Your estimate was almost double the price of the company we selected. Your prices are high and we have paid them in the past. We will not be in the future as your loyalty cannot be relied upon.

They were able to come out later that morning and diagnose the problem with my AC. Then they were able to put in a new system for me the next day. The guys that came out were super professional and did high quality work.

After calling 2xto not forget the UV bulb you did forget it. then i was told Hopkins would comeback to install and only charge me for the bulb not the labor because you forgot. but you charged me anyway and I had to followup because you did not

Hopkins AC does an excellent job on all aspects: from ease of scheduling, to always being on time scheduled, to ongoing communication…but best of all the techs are all professional, courteous, neat, and do a great job. We started with Hopkins a few years ago when our entire AC had to be replaced…and were so impressed we signed an annual contract for maintenance service. They continue to do a great job…and we are happy to keep renewing each year. We would highly recommend them!

Tino was great. He was very professional, knowledgeable and efficient while servicing my AC. There no issues and he installed the UV system that will benefit my wife with her allergies or further issues with the HVAC

Got a brand new Daikin hybrid system and the team at Hopkins did a great job inside and out. Very pleased with the service and product!

Our AC system has been replaced and maintenance by Hopkins Air Conditioning. We have had a pleasant experience with the company and team in general. Gazi is a knowledgeable, profesional and friendly technician. Also, the ladies at the office, they are always nice and accommodating.

I had a new AC system installed the other day and today there was a knocking noise on the drain line. Hopkins sent out Gazi and he not only fixed the issue but was so informative on all my questions. I recommend Hopkins.Per my fiancé: The installation crew did an amazing job. I am pleased with the service so far and highly recommend Gazi.

Top notch company and team.... Field Supervisor John knows his stuff ...... Miguel always knowledgeable and professional... Office staff always friendly and accommodating (Kathy & Joyce are only names I can recall right now). Brien w install crew (Ryan) has a great team ....

Excellent Service by your representative today. He was Very Professional and informative. A/C unit works great so far. We love that we bought the upgrade 2 stage A/C unit,..it is much more quiet. We would definitely recommend. Thank you!!

The install for my new Daikin unit went really well! Hopkins has a very knowledgable team and great service! Would highly recommend!

Our AC broke down on a Sunday. We called first thing Monday morning and a technician was there by the afternoon. It was determined Tuesday that we would need to by a new unit and on Wednesday it was installed! The technician were nice, practical and knowledgable. We look forward to working with them in the future.

The techs and are courteous and do good work but I cannot excuse my recent experience. I do not recall the people who quoted me, installed the equipment, and the maintenance tech before this one mention anything to me. Only when my maintenance was expiring do I have any quotes for duct work. That is not information you use to leverage $600 worth of work and try to sell a $2000 system with a maintenance renewal. This is extremely frustrating as I take having a sanitary home very serious. The work I'm being quoted for is something that should have been noticed and mentioned prior.

We had our AC go out because our our drip pan was full. Xavier came out to us about an hour after our call to Hopkins AC. the drain was cleaned and the technician told us how to care for the drip pan issue. Very professional and will use them again. 9/18/2023 Today was just a regular service call. I found Tino to be a technician that Hopkins should feel very satisfied with because i was. I even allowed him to sell me another mold prevention box that is to be much better than the mold light that was sold to me by a previous company. Although i was really sold by Hopkins because the first technician told me i would not have to deal with anyone else but him, and I now am on my 3rd technician in 2 years, I believe the technicians sent to me have been head and shoulders above the air conditioning companies that do the most advertising on TV, I really did not like those guys and I have now found a company that I can rely on. Thank you Hopkins A/C. P.S. The Hopkins technician assured me that the most expensive box that was installed to eliminate mold will do the job - eliminate mold, even in the ductwork. He put Hopkins on the line if it didn't work. 3/7/2024 Today just a regular service call but the same great service. I found Miguel to be a technician that Hopkins should be proud to have on staff. I am grateful to now have a company that I can rely on. Thank you Hopkins A/C.

Hopkins AC was very professional and I was most satisfied dealing with them. They installed a new AC unit and guided me through the entire process.

We recently had a new unit installed. We would like to express our thanks especially to the senior technician, Gazi, for his knowledge and patient checking of all the work and the necessary adjustments he made. We highly recommend him.

Hopkins Air Is an amazing company. They know their products extremely well and helped us quickly get a fabulous replacement unit when one of our condensers died. In all my dealings with Hopkins Air as a company I have found all of their staff to be friendly, professional, always on time to early and very respectful and tidy when they work. I highly recommend them.

Hopkins’s Air was at my house today and Technician Gazi performed a maintenance today on my 2 units located in attic, he took is time and vent above and beyond, cleaned my drain lines and replaced all my filters, answered all my questions. Very happy with Gazi and Hopkins. Highly recommended.

Tito, the technician who came to do my six-month maintenance check did a fantastic job. He was very informative about what he was recommending and why He was recommending that.. He also showed me the proof of what he was describing was the issue. He was very thorough, did not come across and did not come across as a pushy sales person that I have had in the past with other companies, and I decided to invest money to have him install a UV light on my air conditioning system. I definitely recommend asking for Tito as your technician for your six month maintenance check up.

Hopkins provides detail oriented service. I had them install and in-system carbon air filter and UV light. The technician explained the quality parts being used and how they initially cost more than other brands, but is cheaper and more convenient in the long run because they don't require maintenance. I believe you get what you pay for, so I am all about paying for quality service and materials.

Called them to give an estimate on repairing my father's air handler, was quoted 8000 with discount 7400 to replace blower motor and evaporator coil. Only problem was a leak at the coil, called another company and was fixed up and running for $450.

Following meetings with various vendors in Delray Beach, I ultimately chose Hopkins for my complete duct removal and replacement. Despite enduring issues for years, a previous vendor's recommendation of a new, larger unit failed to resolve the problem. The persisting mediocre airflow in my master bedroom, situated at the back end of my house, led to an inspection revealing duct leakage, necessitating replacement. My experience with Hopkins instantly instilled confidence, and I was reassured that I would be well taken care of. Moreover, Hopkins provided one of the most competitive quotes, standing out amidst other companies with significantly higher estimates. As a local realtor, I routinely assess vendors, seeking those I can confidently refer to clients and family. Hopkins has unequivocally secured a top-tier position on my list, thanks to their prompt and effective solutions, fair pricing, and overall exemplary service. A heartfelt thank you to the entire Hopkins team!

Great experience with Hopkins. From changing my thermostat to one I can actually understand, to maintaining and cleaning the drain to detecting future problems I may experience and ways to alleviate them. They also keep in contact with you, when you have an appointment so you know they're going to show up.

I have used Hopkins many, many times I take care of many homes and I use them at all of my homes. David Gunning has been very very helpful and he always explains what is going on before he starts. His work is very thorough I would recommend all these men to everybody thank God for companies like Hopkins Air! Top notch in everything they do! Installers Ryan Fowler installer is another favorite. They surely know their business. Very proud to say that I love them my residents think they’re wonderful and we have been using them for many many years you will not make a mistake if you call Hopkins Air Conditioning

Called Rich on a Sunday and he arranged for David to be here on Monday. Unfortunately the unit needs to be replaced. They worked out the details and should only be without air for a couple of days. They also offered to bring in a portable unit if I wanted.

Finally a company that truly STANDS BEHIND THEIR WORK!!! I have had multiple AC Companies come out and put bandaids on my A/C issues. These other companies did not address the issues I was facing. I have a two story house that wasn’t cooling evenly between floors and sweating vents. Hopkins A/C was highly recommend from one of my co workers. I contacted them and they were quick to respond. JOHN came out, assessed the situation, and came up with his solution as to what would fix the problem. His solution was to Install a new more energy efficient system, add another return vent, and seal off my attic. The best part was I had a brand new AC Installed the very next morning. Immediately after the installation I noticed the improvement of the power usage but I still faced the unbalanced cooling issue between the 1st and second floor and sweating ducts. I sent John a text message with my concerns and he scheduled a visit the very next day. John came out and developed another plan to help with the uneven cooling between floors. Bottom line up front… I truly believe in this company, they stand behind their work and John has been awesome.

We bought a home and the air handler was definitely questionable. The week we were set to move in, the house wasn’t cooling at all! Called Hopkins and they sent someone out SAME DAY! They came out, identified the issue, and helped come to a resolution. We needed a new air handler and they came by first thing next morning to install the new one! Amazing service, very nice and professional servicemen, and all very quick! Which…you want in Florida lol

I must say a young man name Matthew went above and beyond to answer my questions I am not from around here very new to the area; I saw him in line at the grocery store with his work clothes on and sparked a conversation. I am now sure that my next purchase will be Central Air Conditioner. Moving from New York State to Florida is a big difference in the heat. this young man said he is very proud of his job and loves what he does. I can tell because he took time out to assist me when he could have just given me the number and said call tomorrow and a rep will help you. Thank you Mr. Matthew

Another great review - the technician Scott worked so diligently to get our AC working again when the motor went out. Was in and out including installation all within less than 3 hours. He was also really knowledgeable in letting us know how to maintain AC better. Much appreciated.

I have used Hopkins AC for a few years now and they are great! Have had service and new units installed and they stand behind their warranty if a new system has any issues. Thanks a bunch!

Hopkins Air did a very professional job. I called them on a Saturday night, and they came within the hour. The news were not good (I needed new unit). The guys who came to do the installation two days later, were super professional and did a very clean job. They placed protective paper on my area rugs and the carpet upstairs. When they left they cleaned after themselves. Communication was also professional. There was always someone (a real person) to answer the phone, and if they said they were going to call me back, they actually did. In short, I am very pleased with my experience with Hopkins Air.

I have been very pleased with Hopkins Air. We had our coil replaced today and Ryan and his co worker did a great job. They arrived on time, were very thorough with the work and explained everything to me. The air is running very well. Thank you 🙏🏻

Hopkins is absolutely fabulous in every way Service is outstanding They come immediately when there is a problem David explains in detail what is needed and he solves every problem I needed a new AC He is bringing in a cooling item to try to cool the house t’ll a new AC is installed I recommended them to friends and they had the same wonderful experience Thank you so much

John the technician was the best ever. He was helpful to the max. I feel so much better now that the new thermostat is installed. However, it won’t link to my wifi.

***Updated Review: We’ve used this company since they used to be called First Response A/C. They installed our current a/c unit 3 years ago and we’ve used them for maintenance every 6 months. We’ve had some issues with our new unit and although Hopkins was quick to address these issues, it started to feel like we got a bad lemon unit. Recently, AC compressor went out and their pricing to replace (with warranty coverage on the part) was completely outrageous and it became apparent to us that we had become a cash cow for this company ($200 maintenance package yearly + $$ for service calls). We decided to get a second opinion and the other company was shocked that we’ve had a maintenance agreement since it appears Hopkins failed to notice a refrigerant leak (which contributed to the compressor failing). All in all I feel ripped off and mislead by this company. Please find another provider that is honorable, does their due diligence at each service, and charges fair prices. ————— OLD Review —————— They are always quick to respond to calls. They perform quality work and the techs are always courteous and professional. I’m glad we found them!

WONDERFUL SERVICE IN EVERY WAY. 10 STARS. From THE BEGINNING this company excelled, detailed & oriented. The system and its installation is very high quality. Technicians are so professional, on time, and always in communication. After completed the job they cleaned up and left no trace behind. If you want attention to detail and quality work performed on your home go with Hopkins Air Conditioning. I am so very thankful I found them, 100% satisfaction. I had Miguel coming 2 days in a row today to check my new system and installed a surge protector. He took at least 3 hours and did an excellent job. THANK YOU SO MUCH, I'll be eternally grateful. Anne

Reply to management/ownership(again): Spare your “working man” speech, I am a “working man”. We had air after your tech left because he disconnected the functional float valves until an actual experienced trustworthy licensed technician came out and re-connected the valves and properly diagnosed and fixed the unit. The same valves are there, nothing was replaced, apparently the main valve had a slight stick and it was tripping as if their was water leaking, which it wasn’t. So when your tech said the main floater needed to be replaced AND the back up floater as well, it was completely incorrect and he disconnected the safety mechanism to make it work. But that’s not my ONE QUESTION TO YOU, which is why are you charging 30X the cost for a simple $28 part?? Why are you charging $600? Why are you price gauging people on simple parts? I could see 2X or even 3X the cost for a simple part for after hours service but 30X?!!! 30X the cost…it’s the type of service and business you run that gives other hard working business owners poor reputations and make customers skeptical of your work. Get your prices in line, have some integrity. UPDATE: To the "owner" that replied, your "assessment" was in fact incorrect, the float valves are functional and both intact, that's a fact, come out and verify for yourself, but when you do, post that you were incorrect. You've got to do only the work required, don't encourage your techs to over charge people. Also, I never called my tech while yours was there, I looked up the price of the part that didn't need to be replaced. I also positively commented on the response time, which is great but not at the cost of a misdiagnosis and a complete gauging on the mark up. How do you justify charging nearly $600.00 for a $25 part? If anything else, answer that question for your potential customers that want a fair price and service. Why is your mark up 23X the cost of the actual part? Forget about the misdiagnosis your tech provided, answer why your mark up is 23X the actual cost of the part? You did the wrong thing here, maybe overall you guys don't do that but you lost here, admit it, fix it and don't price gauge customers, be better than the rest, not a hog. It’s a shame because I originally gave this company a good review but after having another experienced tech look at the AC unit the next day it was revealing. Hopkins AC answered the call and dispatched their tech promptly after I called at 6pm, he arrived by 7:30. He originally diagnosed that my float valves were non functional and he had a replacement on the truck. I looked up the part it cost about $25, unfortunately he had to charge $566.00 for the part due to the company mark up apparently. I didn’t want to pay that because I know an AC tech who was available the following day. The rep from Hopkins said he could disconnect the float valve and it would run fine as long as it didn’t leak for some reason. I took the chance and let him do that, paid the $129 service fee and had AC that night. The 30 plus yr tech I know came out the following day and tested everything in front of me and explained and proved, there was in fact nothing wrong with the float valve and reconnected it, and the unit functioned perfectly. It’s either someone not familiar or experienced enough from Hopkins or they intentionally tried to get me to pay $566.00 for a $25 part. Either way it should be addressed by the company immediately.

I was very impressed with the customer service - the representative that took my call was very courteous and professional. I was calling to set an appointment for the upcoming business week and to my surprise the company was able to come out today, on a Saturday, with such short notice. Allen, the service repair - arrived as schedule. Allen was very detailed and answered all my questions and concerns. To be honest, I thought my unit was beyond repair and that I need a brand new unit. He was able to get it up and running. For now I am keeping my fingers crossed to see how long it will run before I will need a new unit. Hoping it will keep running to give me time to save up for a new one when the time comes. I signed up for the maintenance plan and received a good discount rate along with the service charge. I definitely will be using this company in the future.

Been using Hopkins for over 12 years, they just installed my second unit and the check it every 6 months. Very good job, they check everything inside and out I won’t go anywhere else, you need heat or AC call Hopkins Air, you won’t be disappointed

Miguel was very knowledge and thorough .however I was taken back when he presented me with a bill for $1248.00 . The capacitor needing replacement is covered under my warranty. and so is the motor as well. So I'm paying for labor to install the motor. He gave me a price of $808.00 to replace the motor which will take about one half an hour. an hour at best. I should have asked what your hourly rate is. He is a very good technician . but I felt taken advantage of on the pricing

We had another company come out three times in a week, the installed our AC a year and a half ago to find out why the system was not working. It was one excuse after another. We called Hopkins at 7pm this evening, they came out by 8:15 and showed us the issue. Did a short term fix to provide us cool air until we can do the proper correction. They have a client for life!!!!

The guy who came was nice however, I was charged $441.00 to replace my capacitor. Turns out, the cost of a capacitor is only $40.00. When I asked the tech about the difference he said that is the 2 year warranty. Needless to say I won't be using them again nor will the friend who referred me to them.

Tried to charge me $4,500 to replace all major components under the guise the system was absolutely toast. *Did not offer any other alternative* Had another reputable contractor recommended to me by my home inspector. They fixed the AC unit for $450 and gave advice on how to keep the unit running/maintenance. Only putting this here because I know most people don't realize that they are overpaying for services.

They were very responsive and arrived on time. Sadly this is not the norm for many contractors, so I give them props here. They showed zero interest in fixing a 20 year old unit (I expected that). So no deductions, it needs to go. However, they verbally quoted me 9K for a 4 ton unit (did no provide any additional details or documents). I was told it was expensive because they pay their employees $30/hr. Two people can install in AC in under 8 hours easily. So that's a silly answer, do the math. You can buy a 4 ton 16 seer Goodman online for 4k (5k through Amazon) after taxes. An additional 4-5k for parts and labor seems excessive. The next quote I received came in at $6800 without any negotiation.

Scott was, as always, professional, knowledgeable and thorough. He diagnosed both issues quickly and then made required adjustments along with replacement of malfunctioning transformer. Also, he called first and showed up early. Can’t say enough about the excellent service and people at Hopkins!

After an extensive research of different companies in the area, the final choice was Hopkins Air Conditioning. Now, after the old system was replaced and our new system has been installed, we are very happy that Hopkins was our choice, and this is why: 1. Every time you call them, you talk to a friendly person not an answering machine, and they immediately take care of the problem. 2. They arrive on time, and give you a ten minutes warning when they are in the area. 3. They listen to your concerns, and they are patient and flexible. 4. They have good ideas and give good advice.They are very knowledgeable. 5.They are considerate. They set paper on the floor, or wear shoe covers inside the house, they clean up after they are done. 6. They work very hard and get the job properly done, even if that means, not cutting corners or taking the easiest way out They stay until they are sure the system is working properly, even if they had to work after hours. 7. They have good work ethics, and they certainly go the extra mile.They all seem happy to be working there. Big Thanks to Scott, Brian, Ryan, Rene, Jamie, and Penuel, for going above and beyond We would highly recommend Hopkins!

Frank was very knowledgeable, professional and efficient. He showed up on time and performed the job faster than expected. The system he installed is working great! I will continue to do business with here. Thank you

They installed the new Lennox ac/ heat system when I bought my house. I’ve used them for maintenance service going forward. Scott is the latest tech to do this job. He’s the best! I’ve asked for him exclusively from now on.

They installed a new AC unit and compressor. Very good team. Did a great job and cleaned up behind the job. I would highly recommend their service and will use them in the future.

Mike and Jean Kelly recently had one of our A/C units fixd, after technician found that there was a broken PVC pipe that had NOT been sealed. Thank you. Also, could one of your technicians replace the rooted straps used to tie unit to concrete base. Thank you Hopkins!!! John is awesome!!!

I would highly recommend this company! They were very honest with what was wrong and what needed to be fixed. Another company mislead us into thinking we needed an entire new AC system. Thankfully for Hopkins air conditioning and Chad, they saved us time and money !!! Five stars all the way !

I could not be more impressed & thankful to have found Hopkins Air. After having a 3 year nightmare experience with my previous AC company, I decided to try Hopkins Air. What first appealed to me was the weekend availability & flexibility. After booking my appointment I did some further research on the company & saw many glowing reviews, so I had high hopes for my visit. I’m happy to say my appointment exceeded my expectations. Hopkins Air made me feel comfortable & taken care of. They thoroughly explained the issues with my unit, pointed out things to keep an eye on- they even suggested changes & repairs that could be made to make my unit run better. They were very upfront about pricing & did not try to upsell me or push products on me I did not need. They have a great maintenance plan which I happily signed up for. My AC unit & my old AC company have been a source of anxiety for me since the install, almost 3 years ago. Today, my visit with Hopkins Air not only calmed my anxiety, it also made me hopeful that going forward my AC trouble are finally behind me. If you are looking for an AC company who treats you like family & truly cares, please consider trying Hopkins Air- I promise you will not be disappointed.

Great experience with Hopkins AC. John was extremely professional..He took care of the maintenance of my AC unit and provided a comprehensive diagnostic not the system and some flaws in the installation.

I consider myself fortunate to have found Hopkins Air Conditioning in West Palm Beach. This company is family owned and they are serious about ensuring the customer is genuinely satisfied. Customer service has eroded over the years, but not with Hopkins Air Conditioning. They live by it, they believe in it, and that is a very important thing. I had a gentleman name, Tino come and maintenance, my air conditioner, and he did such a good job, I was watching over everything he was doing, and he was so kind and considerate, and literally explained everything he was doing. I couldn’t talk to him as much, because I work from home and I was on my desktop working. I had an ultraviolet light installed to ensure that any mold inside the air-conditioning system in my condo stayed free of allergens and bacteria and other micro organisms that could float through the air. The service was first rate the price was reasonable. If you need HVAC service, and you live in West Palm Beach or around the area, call Hopkins.

This company is outstanding from the first phone call to the actual installation of a new ac unit. Everyone was very professional, respectful and courteous. They even cleaned up afterwards. I have nothing but good things to say!

Very professional. Great follow thru. They do what they say and are very responsive. We have used them for a couple of years. Dave did a great job with our recent duct cleaning and UV light installation. Would recommend them for all HVAC work!

The only issue I had was both the office and the technician called me in Montreal as opposed to my Housewatcher in Florida as instructed. Fortunately, I was home to receive the calls. Service call apparently went well. I’ve lowered my review. Two weeks after their service call, I had a leak. Was told when the technician scoped the system that records previously showed a problem. Why wasn’t it attended to? I have changed companies and purchased a new unit.

I will always be grateful with Hopkins Air Conditioning. Our AC broke the evening of the 30th of December. Hopkins came the 1st of January for a diagnostic and the 2nd we had a new AC. The attention, the response, the staff was just incredible. Happy to have them as our new AclC company and maintenance.

Nice people, very responsive, able to install a new unit quickly! Everyone from the company is extremely good at what they do and did a top-notch job on the installation! Really paid attention to the details. Would highly recommend.

Luis performed my AC maintenance. He was excellent ! I have 10 year old AC that needed repair… but I wanted a new AC, He was very thorough exposing my options.. I am having new AC installed tomorrow!!! Hopkins AC has always been good and reliable!!

(11/11/22) Our first service encounter with Hopkins was professional, efficient, and pleasant. Dave performed a complete maintenance on our 2 year old Rheem AC System. We received advance confirmation that Dave was enroute. He arrived as scheduled and after performing the requested maintenance, provided a summary of the work. He also noticed that our air scrubber bulb had failed and ordered a replacement.

I had pleasure of having Xavier Fonseca from Hopkins Air Conditioning come to my house to look at my Ac unit. He was on time, professional and accessed the problem quickly. He had my Ac working that same day! I used other companies before and their might not be another company like Hopkins Air Condition. Highly recommend! So unfortunately I had to replace my whole Ac unit due to being old. I went with the best. These guys are really great. RYAN and the boys were amazing!!! I truly recommend Hopkins!

After I had a uv light put in by Eric Walker I could notice the cleaner air right away. Affordable pricing and great service. Hopkins will definitely be my go to company.

Awesome service!!! West palm can get very hot as we know, so a/c is essential. Ramon helped me and my family with the installation and did my mom’s a/c as well. He doesn’t try to sell you anything just tells you what he knows. Very knowledgeable which was a blessing! Highly recommend this business!!! Ask for Ramon!!

I called several highly rated A/C companies when my air conditioner went out in 5:30. Some were nice, some not so nice, but all said they could not come out until the next day, including the company who installed and maintains mine. I called Hopkins and Eileen spoke to me as if she genuinely cared about my situation. She could not have been more lovely. I also talked to Elisa, also wonderful, and both kept me updated about the timing of the service. Forget Jake from State Farm when you have Jake from Hopkins! He was fantastic, fixed my a/c and overall service was excellent. Jake was at my house a couple of hours after my first call. A HUGE THANK YOU to this great company with exceptional staff!!!

Dave from Hopkins is an asset to this company Hes very patient and knowledgeable in his field, the job he did for us was professional and clean Not to mention on time when we needed it most So if you need a repair or a full replacement ask for dav

Eric Walker was my technician and was very professional and did a great job servicing our air conditioning system. He fully explained everything since this was the first time our new system was being serviced. I highly recommend Hopkins Air Conditioning.

I cannot say enough positive things about this company. Hopkins air conditioning offered not only the best service, they were honest, punctual, professional, and most importantly kind. Our system unexpectedly broke down during the hot summer. Hopkins was quick to respond. John came out and patiently explained all her options and helped us pick the best system for us in our home. He was very professional and thorough. The installation went smoothly and we are very happy with the way it is working. I will be staying with his honest company for any future needs. Would highly recommend Hopkins air-conditioning. Thank you!

Xavier came out to my Dad’s Condo in Lake Worth and installed a UV Light to kill any biological materials in the air. He was on time And courteous, super helpful, and interested in solving our issues! He put us at ease that my Dad will now be breathing cleaner air!! Job well done!

STAY AWAY! They quoted me 3-4000 just to replace the coils on the outside condenser and 7000 to replace the outside condesor all together. I only have a 700 sf APARTMENT. Absolutely tried to rip me off. Im very glad I got a second opinion from someone who is actually HONEST!

We've been using Hopkins air for about 2 years, we had to buy a new system cause our coil failed and it was the second time so it made sense to get a new system. (it was an established defect of our system at that time). That purchase and installation went great and we've been using them for maintenance since than just to keep it running good. Also we got super low interest financing. Adam came out today to do our service and found we had a pretty bad mold issue in there. His advice was to add a couple UV lights and a thorough cleaning of the coild and duct work so we got the lights installed and tomorrow we're having a deep cleaning in the Duct works and because i have a maintenance contract I saved 20%. He was very knowledgeable and I enjoyed our conversation as he worked. Actually every one who has come out has been great. Always professional, knowledgeable, respectful, and friendly. I never feel like I'm being sold, they just tell me what I need and I decide. Also they are always able to work with my schedule and we have had 1 emergency where they were able to get someone out the same day. So I really can't recommend them enough!

Hopkins Air Conditioning has been great to work with. They have been responsive and on time each time they have assisted us since installing our HVAC system. Xavier most recently performed our system maintenance and went above and beyond to help us out and make sure we understood and were satisfied with everything he did.

Not only was the technician on-time, Hopkins kept me informed as to his expected arrival time before his arrival. Once on-site, the technician had remote access to maintenance records to explain what previous work had been performed on the AC units and was able to diagnose the trouble very quickly. The old manifold of hoses was replaced with state of the art wireless diagnostics and data logging capabilities. Very impressive. And the technician was able to explain clearly the results...great experience! I rely on quality and responsible Companies to provide service year round although I am not in town all year…and Hopkins has certainly made my list of service providers!

Story time I call at 2pm on a Sunday By 2:15 their team was calling me back to confirm a time window (5-8) By 6pm Jonathan was at my house, in the attic and already checking on parts. Thankfully he had the part in his van, within 2 hours of verifying the blower was replaced and my 3 month old was back in his cooled room. Jonathan was fantastic, and the triage/ execution and scheduling was fantastic. Highly impressed, I even setup a maintenance package based on the execution of todays visit. Well done

Best response time of any vendor that I have ever used for service or installation. Very professional and they really care about their customers being satisfied. If you do business with these people you will not be disappointed.

My wife and I were tired of paying huge electric bills. We had FPL did an in home energy review. The culprit was our A/C. We decided to convert to mini splits and zone the house. Chad came out and measured our home and gave us an estimate. The job was completed in a short amount of time and was perfect. The guys Gabe and crew were neat, courteous and respectful. Joyce kept us informed and up to speed!! Very pleased and so is our wallet. Highly recommend Hopkins!!

We recently completed work with Hopkins on a complete gut and reinstall of our AC system. They had initially come out for a timely service check and identified quite a few pressing issues we were unaware of that were wasting quite a bit in electricity each month. Miguel did a great job explaining the options and providing pricing options. We spoke with the owner Chad and felt very comfortable w/ the project we were starting. Over the next week we replaced every duct, vent, compressor, HVAC and did blown-in insulation- the team that was here, Frank, Junior, Jonathan, Bebito (and possibly more!) were all very professional making sure our house stayed clean and worked around us as we were home. Thanks for your professionalism Hopkins!

The service guy was very knowledgeable and explained everything. I had another company come out before and all they wanted was to replace the unit it was like having a salesperson at my house not a technician. with Hopkins it was not the case, the tech gave me options and details and made me understand and feel 100% comfortable. With the repair . Thank you very much to Johnathan the tech and the woman on the phone at Hopkins for holding my hands I strongly recommend

I highly recommend Hopkins for your heating /cooling needs. Andray, Kendric, Eviere and Doug were outstanding. During this pandemic all protocols were followed by all staff. They were extremely courteous and did meticulous work. Our installation was done in a timely manner with minimal inconvenience. I applaud this outstanding team for their work ethics. Thank you for an excellent job! Rick and Maryellen Helberg

I needed a dehumidifier, my house was just dripping. John came out the same day - and rather than sell me a very expensive product I didn't need, he found what the builder's low-bid provider did wrong and fixed it. I signed up for a maintenance contract before he left. I've never been this pleased with the quality or professionalism of a contractor since moving to Florida.

Had Mr John J come over to give me a price on replacing my 25 plus year old system. He was punctual, professional and answered my questions and concerns to my standards. One of the most thorough and detailed individual I've dealt with. Got him to replace my system. My new system works extremely well and I'm even more amazed how much less my electric bill is every month now because of his knowledge. Thank you for the great service and quality of work

Words don't adequately describe just how delighted we were with the service provided by Louis from Hopkins Air Conditioning; this company is amazing!! We have used them for scheduled maintenance on our hvac system,and most recently to install a brand new system in our townhome. John Johnston negotiated a very fair price,and provided us with his direct cell number in the event there were any issues during the install. Upon calling him throughout the process,and after the fact,he was very caring and responsive. I would recommend Hopkins Air Conditioning to anyone seeking any type of hvac service. Top notch company!!! Sharon Mastronardi

When I say READ THE REVIEWS, I mean it. I taught my mother to do so and when her AC was blowing 88 degrees and we were melting in her house, right to Google we went. She searched through various options for the area and saw the reviews for Hopkins Air and loved everything she saw. The reviews did NOT lie. This company is wonderful from top to bottom; and I don't just hand out compliments and beautifully written reviews for just anyone (haha) John showed up the next day to my mother's house and began checking everything. My mother cannot move on her own right now as she fractured her leg. John had the unfortunate displeasure of having to let us know that the person who was formerly working on her AC unit was putting in the WRONG refrigerant. Not only was John able to find us an affordable new unit, but a great payment plan, and immediate installation the next morning. When I tell you, the 2 guys that came to install the unit, worked their butts off to get the house to cool off. By 5pm the house was down to 73 and we could breathe. This company is knowledgeable, genuine, and works WITH their customers to make sure WE walk away feeling secure and staying cool in this heat. Trust the reviews. They don't lie!!

Jonathan was very professional, hardworking and patient. He took the time to explain what was wrong with my air conditioner. I understood his explanation throughout the process. I definitely recommend this company for all your ac maintenance, repairs and replacement.

Update 5/28/21 Patrick came for routine service. Most thorough and efficient. Explained what was done and answered questions thoroughly. He is welcome to be our maintenance tech. Great unit installed last year. See prior review below. I started as a customer of Hopkins Air more than twelve years ago. They installed and serviced my original unit over the years. Always most efficient. I had a new unit installed last week. The installation process was well orchestrated and the techs took great care to keep me posted on the time frame as the installation progressed and also maintained distancing. They were well organized, used drop cloths and took out all the old equipment without issue. The installation of the new unit was smooth and they had it up and running by the estimated time. Hopkins is fully electronic with respect to their paperwork so I have an easily accessible record of everything. A nice final touch was the thank you card sent via US Mail. Although Hopkins is state of the art when it comes to service, installation, communication and follow up, it still has that personal touch when it comes to customer service and communication. Recommend highly!

Hopkins installed new ductwork in our attic to replace the old leaking system. Everything runs efficiently now and electric bills are lower. We also hired them to install a garage ductless system which is excellent. Highly recommend them for their professional work and customer service. Thank you!

We just recently got a new system installed by Hopkins and the entire process was fairly stress free. Fantastic service! It all started with a phone call answered by Brittany!

We hired Hopkins to install a new HVAC system in an older first floor condo. It was not a simple job. Gabe the young man who did the installation was very efficient and showed great integrity. After the first day we were not real happy about some of the look of the wires. The next morning Gabe came in and said he could not sleep because he was not happy with the looks and proceeded to make everything look fantastic. He communicated with us on every step and we felt he really had our best interest at heart. Great employee. The only thing we were not thrilled with was the helper who was supposed to do the sheet rock work after removing the old air conditioner. He had no idea what he was doing. They need to hire the finish work to pros like Gabe.

Hopkins Air initially installed our A/C unit several years ago. Since installation til today, they have serviced and maintained our system. There staff is very knowledgeable and professional. I would highly recommend them for your A/C needs.

We just recently got a new system installed by Hopkins and the entire process was fairly stress free. Fantastic service! It all started with a phone call answered by Christie. Such a gem!

They gave me quality service I was very pleased. I simply needed a maintenance and decided to go with the uv bulb also, considering covid. Christie was a great help also. Really nice kid!

My Tstat died at the property and I decided to get a wifi thermostat. The tech showed me how to use everything. I was having a few issues at first but he was patient with me. Ending up having more questions the next day so I called the office and spoke with Christie and she was able to help me out. Will be getting a quote now for some duct work.

Louis came out within 10 minutes of my call, had the part and replaced it right away. We had cold air blowing within 30 minutes of my call. Nice guy. Very helpful.

Chad at Hopkins Air had originally designed and installed my AC /heat system. It was worked beautifully from the first day----now 8 years later!! Recently, the tropical storm threw it for a loop---but Luis the knowledgeable and kind service man was over before the end of day and had me up and running. I have worked with several AC companies in the past, but Hopkins takes great pride and care with the level of their workmanship and service to their clients. I highly recommend this company!!

Once again, Hopkins, as always has delivered above and beyond the norm for customer service in today's world. Even with a maintenance agreement, you never know what to expect, but as the Hopkins representative, Louis was exceptional in the performance of the twice annual maintenance call. Louis was extremely informational in what he was doing, as well as what may need to be done in the future. He took the time to explain errors in the initial drain pipe installation, and repaired that at no cost, as well as making some minor adjustments that allow the air filter to operate more effectively. At the end of the day, there is no better place to go than Hopkins! Thanks Chuck and Louis.

Great, responsive service. Always follow up on questions. Have used them for installation and maintenance. Louis came out on an emergency call today and his knowledge and service were superior.

I had another technician come out to look at my ac unit and after not being impressed by them I called Hopkins for a 2nd opinion when my 15year old AC wasn't blowing cold. Luis came out the same day I called and went through my whole system inside and out, diagnosed the problem and had the parts available on his truck to do the repair immediately. He was professional, courteous, and cleaned up after himself. He didn't try to sell me a new unit where many others did. My unit now works perfectly thanks to Luis and probably saved me 3 grand on a new unit. Couldn't be more grateful to him and Hopkins. Highly Recommended

Eleven+ years ago I purchased my Lennox AC form Hopkins, they came every 6 moths for check ups and service. When it was time for a new one, I called Hopkins again. Phil did a great job explaining my replacement AC options, features and pricing. The new AC install was a breeze, Andre and Gabe did a fantastic job. They were knowledgeable about the system and explained how the thermostat app worked. They added new duct work to keep my office cooler, they covered the closet with plastic to prevent attic dust from getting on our clothes and floor and kept the house clean. Great family company - efficient and easy to work with!

This company is GREAT! I purchased an older house thinking I would have to spend a lot of money ripping out the hvac system and starting new. The techs came out and were very professional advised me of the areas they recommended for repair and replacement which ended up saving me a lot of money over other companies that just wanted to gut the system.. Recommend them highly!

After receiving a quote of over 1,000 from another AC company and them stating that it might not fix the problem and would most likely need a 7K new system I was in tears. Then Lou from Hopkins Air came and fixed it for under 500, and let me know that the system was in almost perfect order. THANK YOU SO MUCH HOPKINS!!! and Lou. Your free second opinion saved me and you have earned two customers for life. My sister will be calling you soon.

Hopkins was able to send someone to my house the same day even though I called later in the evening. They were very helpful installing everything, and I trust the quality of there work much more than other AC companies in South Fl.

The entire team at Hopkins Air Conditioning were extremely professional and a pleasure to work with. Not only are they a family run business but they treat you as though you are a part of the family as well. They went out of their way to explain all of our options before the install and made sure we understood everything that was happening along every step of the way. Before the job was finalized they made sure that we were completely satisfied with the results otherwise they weren’t going to leave until this was accomplished. I would like to thank the entire Hopkins team on behalf of my family. Thanks again to Chad (the Owner); Luis (Service Tech); Doug, Xavier, Daniel (Installation Crew); Phil (Comfort Advisor) and Brittany (CSR). I will definitely continue to use your services in the future and won’t hesitate to recommend your company to anyone else looking for a top notch ac company!!!

What a great company, they came out immediately the same day. I worked with John and he took the time to explain everything to me. He did diagnostics and showed me the results. I felt he was totally honest about my aging AC problems Im going to have them install a new unit. Id recommend them to anyone.

Great experience with Hopkins! I was a new customer they provided a very rapid response, answered all questions, and really address all customer needs. My home needed new AC ductwork and during the work they will provide standing units to keep the house cool during the time the house AC must be turned off for the repair. They also provided installment payment information including a no interest option! Hopkins gets an A+++ rating form me.

We found Hopkins Air Conditioning while doing online research for companies that could perform proper "air balancing" of residential homes. We had two previously failed attempts with other AC companies to fix our 10 degree swing of temperate from one side of our house to the other. Other companies simply tried to band aide the situation by turning up the fan speed of the unit which made it worse. Hopkins had all the proper equipment to measure our entire home's air flow to do proper "air balancing." Chad provided us with a proposal for the solution which he thoroughly went over line by line which included installing returns in each bedroom, resizing vents, resizing ducts and replacing old duct work. While the work involved was a lot more extensive than we originally thought we would need, the cost was actually surprisingly reasonable. Doug and Xavier were the technicians that did the initial diagnostic air flow measurements and also performed the work. They were polite, professional, and clean. They did not leave until they ensured everything was working as designed and to specifications of the agreed upon work. It's rare to find a company with such great customer service, professionalism, and politeness. They have customers for life and will be performing our bi-yearly AC maintenance moving forward.

Phil came out to give me a quote for a complete replacement of AC system. Gave a thorough pre-inspection of where the work needed to be done. He explained everything and made me feel like my business would be valued. Competitive quote 👍 Doug and Xavier arrived with Phil on install day, completely courteous and professional and got the whole job done in about 5 hours. The entire experience including the follow up post install inspection was, to me, flawless.

I had Hopkins install my new AC in May 2020. This is the 2nd new AC unit I have purchased through them. I came back to Hopkins because I can’t say enough how professional, trustworthy and nice the staff is. Once again for my new AC I put full trust in Hopkins AC and those who work for them and I am not disappointed.

All at Hopkins were excellent. John arrived earlier than scheduled after calling to verify it was ok to arrive early. John did a great job of accessing our issue. In the long run, we needed a new system. John made sure we got what we needed without overkill. The next day, Gabe and his partner arrived promptly in the morning to install our new system. Everything went smooth with the install. They re-installed our peculiar ceiling without an issue and left everything impeccable. Hopkins AC is a great company to work with and we highly recommend them to anyone that is looking for a new system.

Outstanding service...Hopkins was very responsive and did an amazing job replacing our old air conditioner. Everyone we worked with was courteous, knowledgeable, professional, and friendly. Highly recommend!

Always professional, friendly, and knowledgeable. I have service every 6 months, but they are within a day if needed otherwise. Very pleased with them and our new air conditioner. Thanks!

Hopkins Air Conditioning has been servicing my home for several years now and has never disappointed me. They are always ON TIME, detailed oriented and very polite. My unit that they installed several years ago has worked perfectly and has NEVER given me a problem. I believe that you always get what you pay for. Quality over price means ALOT to me and my family. Thank you again for keeping me and my home happy.

Hopkins is always punctual and courteous. The technician was quick about his work, left the area clean and wore shoe coverings while walking through the house. Hopkins also designed and installed my HVAC system. It's incredibly efficient and the savings on my electric bill are significant.

Purchased my air conditioner 5 yrs. ago from Hopkins Air. They got me a couple of grants I was not aware of. Had my air conditioner service 2 times a year since, They are very knowledgeable, prompt and fair on all repairs and prices. Would strongly recommend them to everybody. 5 out of 5. Vince.

Hopkins A/C is awesome! Our two A/C broke down. Chad came out and got the ball rolling ASAP for us to have our new units. The guys worked hard to get the job done in a couple days for both units. When we sold our house the inspector who came out on behave of the new owners had a lot to say about the units in the attic. He said everything was very clean, no short cuts and they even took extra time for detail work. We were so impressed. The entire crew is awesome and I would highly recommend Hopkins Air Conditioning!

Called to get an estimate on a bad compressor under warranty. They stated they needed to come out and check it. No problem. They were out at the house in great time. After paying $130 the technician gave me an estimate of $1900 for labor to replace it! I told them that the part was under warranty and surely they included the part in the estimate. Nope. So $2400 including the compressor to replace it??? I could literally get a new unit for that price! I priced it out with a competitor and he fixed it for $500. Totally wasted $130. Complete joke.

We have been a customer of Hopkins Air since 2007 at least. We have always paid for service and the company installed 2 a/c units for us over the years. Recently, a new person came for an annual visit. He took an unusual amount of time. All was working. When he left one unit stopped working. We called and were told he would come back the next day. He came, again spent 3 more hours. The unit stopped again. He then said we would have to pay $129.00 for him to come back at night. We said we would wait until morning. He came the 3rd time and again spent 3 more hours only to tell us the unit was finished and we would need to give him the full year's maintenance amount before he would leave. The check was written on Saturday and on Monday they said no portion can be returned even though we have decided to no longer use this company. I am disgusted with them and have lost all faith in them. When I look back on all those years, I now see flaws. Why did the last a/c have black mold growing on the air handler. Why did their technician install the uv light in the wrong place. An update is that the company will refund our maintenance fee. I therefore changed the rating. Thank you.

Excellent company and service. From the Sales Rep (Phil), to the installers, to the follow-up. Great all around but the follow up is what impressed me most. First day with the new unit and I noticed some adjustments needed to be made for the second floor. The owner himself came out to review and called me to let me know what needed to happen. Essentially, the existing T-stat was located on the first floor and since the second floor has so much sun exposure and gets so much hotter, the t-stat couldn't register the temperature differential. He explained that it was the right thing to do and I would notice a huge difference in the overall comfort of the house. They did the work (the tech even video chatted me to make sure i was okay with the location for the new T-stat) and as soon as I got home (noon), I ran upstairs...HUGE DIFFERENCE! Big change to my home - thank you so much.

Hopkins is one of the best companies I have ever worked with. Richard my tech was amazing at fixing my AC and was profiecent in his work. Exetremly professional. This company sets the bar high for customer service. See my day started out with me trying to install a brand new theromstat. When I put it in no cold air was blowing. So I tried putting the old theromstat on then my AC unit would not work at all or turn on. Now my son who is only ten month has severe asthma and has to use a neabilzer every night. So as the heat started to build and I realized I couldn’t fix this problem I started to become exetermly nervous. To hot of air and my son has a hard time breathing. At this time it was 10:30pm on a Sunday. I started to look up 24/7 HVAC companies. I called 20 place that advertised This on their website and every single place told me they couldn’t Get a tech out till the morning or a tech would call back and never did. I was furious as to why they advertised this but the service they didn’t actually offer. It was now 1am and it was 85 degrees in my house. I finally came across Hopkins and called. At first I received an answering machine and I thought here I go again so I left my information with a callback number. Within two minutes Richard called me back and explain all the fees and was up front and honest. He said he could come out right way and he actually did. Out of 20 places the only person who actually offered the services was Hopkins. Richard came out and was exetemely kind and professional. He fixed my AC and was honest about the problem. They had reasonable prices compared to most places and Richard went above and beyond to get the job done. I will always recommend this company going forward and use them for all my AC maintence needs. I can’t thank this company enough for helping me sleep well knowing my son is going to be okay.

We had such a great experience with Hopkins air conditioning. The salesperson, Phil was very knowledgeable and extremely helpful to us. We obtained other quotes but in the end decided that this was the best choice for us. The installers, Mario and Alexis were thorough and did a great job for us. I will definitely recommend Hopkins Air Conditioning!